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#REDIRECT [[Vodafone Australia]]
{{Use dmy dates|date=February 2011}}

{{update|date=November 2010}}
{{Redirect category shell|
{{Infobox company
{{R with history}}
| company_name = Vodafone Australia
{{R from unnecessary disambiguation}}
| company_logo = [[File:Vodafone logo.svg|200px|Vodafone Logo]]
| company_type = Vodafone Australia Limited, [[Subsidiary]] of Vodafone Hutchison Australia Pty Ltd
| slogan =
| foundation = 1992 (awarded licence)<ref>{{cite web|url=http://www.vodafone.com.au/personal/aboutvodafone/companyinfo/companyoverview/index.htm |title=Vodafone Australia: Company overview |publisher=Vodafone.com.au |date=3 July 2012 |accessdate=29 October 2012}}</ref>
| location =799 Pacific Hwy <br>[[Chatswood, New South Wales|Chatswood]], [[New South Wales]]
| key_people = [[Bill Morrow (executive)|Bill Morrow]], CEO
| industry = [[Telecommunication]]s
| products = [[Prepaid mobile phone|Prepaid]] and [[postpaid]] [[mobile phone]]s
| revenue =
| net_income =
| num_employees = 5000 (as of 2011)<ref name=F&F>{{cite web|url=http://www.vodafone.com.au/personal/aboutvodafone/companyinfo/factsfigures/index.htm |title=Vodafone Australia: Facts & Figures |publisher=Vodafone.com.au |date=3 July 2012 |accessdate=29 October 2012}}</ref>
| homepage = http://www.vodafone.com.au/
}}
}}

'''Vodafone Australia''' is a [[mobile telephone]] company, a subsidiary of [[Vodafone Hutchison Australia]]. Vodafone Australia was formerly a wholly owned subsidiary of Vodafone Plc (which is based in the [[United Kingdom|UK]]).

On 10 June 2009, after [[Australian Competition and Consumer Commission|ACCC]] approval, Vodafone Australia merged with the Australian subsidiary of [[Hutchison 3G]] (known by its '3' brand) to become Vodafone Hutchison Australia Pty Ltd, owned by Hutchison Telecommunications Australia (a subsidiary of [[Hutchison Whampoa]]) and [[Vodafone Group PLC]] on a 50-50 basis.<ref>Hutchison Telecommunications Australia release to Australian Securities Exchange, 10 June 2009</ref>

Phone products include [[Prepaid mobile phone|prepaid]] and [[postpaid]] mobile services, on [[GSM]] and [[3G]] [[UMTS]] mobile networks. [[Vodafone live!]] is Vodafone's [[Mobile Web|mobile Internet]] service.

==Coverage==

The GSM mobile service on 900&nbsp;MHz and 1,800&nbsp;MHz covers 94.52% of the Australian population. The 3G 2,100&nbsp;MHz [[UMTS]] network is available in metro areas of major cities and some larger regional centres covering 10% of the population. Expansion of the 3G UMTS network using 900&nbsp;MHz to equal or surpass the GSM coverage is due to be completed by 31 August 2009.<ref>{{cite web|url=http://www.vodafone.com.au/personal/services/coverage/maps/index.htm |title=Coverage checker - Vodafone Australia |publisher=Vodafone.com.au |date= |accessdate=29 October 2012}}</ref><ref>[http://maps02.pdslive.com.au/VCATPublic/Kiosk.html ]{{dead link|date=October 2012}}</ref>
On 21 October 2010, Vodafone publicly announced their plans to improve coverage in all major capital cities across Australia by installing 1,150 new 850&nbsp;MHz 3G network sites in 2011 on top of 350 existing 850&nbsp;MHz sites.<ref>http://www.vodafone.com.au/stelprd/groups/webcontent/documents/webcontent/vfa2_media_release_network.pdf</ref>

As of 30 June 2011, Vodafone claimed 7.2 million mobile telephone customers connected across Australia (including customers connected to [[mobile virtual network operator|virtual network operators]]).<ref>{{cite web|url=http://vodafone.com.au/personal/aboutvodafone/companyinfo/factsfigures/index.htm |title=Vodafone facts & figures |publisher=Vodafone.com.au |date=3 July 2012 |accessdate=29 October 2012}}</ref>

Vodafone's [[Globalstar]] integrated satellite/digital service covers 100 per cent of the Australian continent and up to {{convert|200|nmi|km|-1}} from the mainland.

== Retail ==
Vodafone phones are sold in almost 16,000 retail outlets across Australia, with 170 Vodafone-branded stores (2005 figures).<ref name=F&F/>

Different outlets include:
*Authorised service dealers
*Petrol and convenience stores
*Selected newsagencies
*[[Allphones]]
*[[Harvey Norman]]
*[[Tandy (Australia)|Tandy]]
*[[Dick Smith Electronics]]
*[[Kmart Australia|Kmart]]
*[[Target (Australia)|Target]]
*[[Woolworths Limited|Woolworths]]
*[[Video Ezy]]
*[[Priceline (Australia)|Priceline]]

== Sponsorship ==
Vodafone Australia is involved in sponsoring a number of Australian sports teams:
* '''Rugby union''': the [[Australia national rugby union team|Wallabies]] and all Australian [[Super Rugby]] teams
* '''Motorsports''': [[TeamVodafone]] ([[V8 Supercars]])
* '''Cricket''': [[Australia national cricket team]]

The company previously held the naming rights to [[Hisense Arena|Vodafone Arena]] (now Hisense Arena), a mixed-sports venue in [[Melbourne]].

== Merger of operations with Hutchison Telecoms ==
On 9 February 2009 Vodafone and Hutchison Telecommunications (Australia) Limited (owner of [[Hutchison 3G|3]] Australia) announced that they would be merging their operations into a 50-50 joint venture called VHA Pty Ltd. All products and services offered by VHA would be marketed under the Vodafone brand, as well as holding exclusive rights to the 3 brand during and after the transition process. The merger was expected to be completed by mid-2009, and has been approved by the ACCC, although this as not yet taken place. (Merger has taken place sometime between mid-2009 and 2012) <ref>{{cite web
|url = http://www.vodafone.com.au/stelprd/groups/webcontent/documents/webcontent/merger.pdf
|title = Hutchison and Vodafone agree to merge Australian Telecom operations
|accessdate = 9 February 2009}} {{Dead link|date=October 2010|bot=H3llBot}}</ref>

== Network Problems ==
In the last quarter of 2010, the Vodafone Australia network began to exhibit severe problems regarding call quality, voicemail, SMS reliability and data speeds.<ref>{{cite web|author=Ben Grubb |url=http://www.smh.com.au/technology/technology-news/vodafone-sets-up-taskforce-to-fix-network-issues-as-9000-express-interest-in-class-action-20110105-19fkh.html |title=Vodafone sets up taskforce to fix network issues as 9000 express interest in class action |publisher=Smh.com.au |date=2011-01-05 |accessdate=29 October 2012}}</ref> Disgruntled consumers vented their anger through social media and the creation of the Vodafail website.<ref>[http://www.vodafail.com] www.vodafail.com</ref> These activities prompted extensive media coverage by major outlets including [[Sydney Morning Herald]], [[The Australian]] and other media channels. The CEO of Vodafone, Nigel Dews, issued an apology and the company allowed certain customers to terminate their contracts and service without incurring a penalty.<ref>{{cite news | url = http://blog.vodafone.com.au/blog/an-apology-to-our-customers | title= An apology to our customers |publisher=blog.vodafone.com.au | accessdate=29 October 2012}} </ref>

A law firm proposed the filing of a class action suit<ref>{{cite news | url =http://www.smh.com.au/technology/technology-news/vodafone-customers-to-sue-in-class-action-20101227-1982f.html | title= Vodafone Customers to sue in Class action | publisher= smh.com.au | date=27 December 2010}}</ref> against the provider, due to the network being seen as unfit for purpose. Although almost 23,000 individuals who identified themselves as disgruntled customers signed up to take part in the case, it has not obtained the necessary funding to proceed with the filing.<ref>{{cite news | url = http://www.smh.com.au/business/vodafone-action-fails-to-attract-funding-20111010-1lhfn.html | title = Vodafone action fails to attract funding | publisher = smh.com.au | deadurl=yes}} {{Dead link|date=February 2012|bot=RjwilmsiBot}}</ref>

Vodafone announced an new investment programme to address these and other issues with a proposed completion date in 2013.

== References ==
{{reflist}}

== External links ==
* [http://www.vodafone.com.au/ Vodafone Australia]
* [http://www.skolob.co.uk/skolob/index.php?op=ViewArticle&articleId=7&blogId=1 Vodafone Australia GPRS Settings]

{{Australian mobile phone companies}}
{{Vodafone}}

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[[Category:Vodafone|Australia]]
[[Category:Mobile phone companies of Australia]]
[[Category:Companies based in Sydney]]
[[Category:Companies established in 1992]]

Latest revision as of 23:49, 6 March 2021

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