Fluency Voice Technology: Difference between revisions

Fluency Voice Technology
Company type	Privately held
Industry	Enterprise Speech Technology, Call Center automation
Founded	1998
Headquarters	London and Philadelphia, UK and US
Key people	Philip Padfield, CEO
Products	On Premises Speech Applications, Hosted Speech Solutions
Website	www.fluencyvoice.com

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Latest revision as of 10:56, 3 September 2022

Fluency Voice Technology was a company that developed and sold packaged speech recognition solutions for use in call centers. Fluency's Speech Recognition solutions are used by call centers worldwide to improve customer service and significantly reduce costs and are available on-premises and hosted.

History

1998 – Fluency was created as a spin-off from the Voice Research & Development team of a company called netdecisions. This R&D operation was established in Cambridge UK. The focus of the development was speech recognition systems based on the VXML standard.
2001 – Fluency became a separate entity in May 2001. Fluency began the creation of a software development platform specifically aimed at automating call center activities. This platform became Fluency's VoiceRunner.
2002 to 2004 – Fluency establishes accomplishes many successful deployments in customer sites such as National Express and Barclaycard.
2003 – Fluency expanded into the USA. Fluency also acquires Vocalis of Cambridge, UK in August 2003.
2004 – Fluency receives £6 million investment from leading European Venture Capitalists and establishes a global OEM partnership with Avaya, and the acquisition of SRC Telecom.
2008 – Fluency is acquired by Syntellect Ltd

Customers

Call Centers around the world use Fluency to improve service and reduce costs. They include Travelodge, Standard Life Bank, Sutton and East Surrey Water, Pizza Hut, CWT, Barclays, Powergen, First Choice, OutRight, J D Williams, Capital Blue Cross, Chelsea Building Society, EDF, bss, TV Licensing and Capita Software Services.

@@ Line 1: / Line 1: @@
+{{Short description|Speech recognition software company}}
-{{Infobox_Company |
+{{Use dmy dates|date=October 2017}}
- company_name = Fluency Voice Technology |
- company_logo = [[Image:fluency_logo2.gif]] |
- company_type = Privately held|
- company_slogan = |
- foundation = [[1998]]|
- location_city = London|
- location_country = UK |
- industry = Enterprise Speech Technology, [[Call Center]] automation|
- key_people = Philip Padfield, [[CEO]] |
- products = Enterprise Speech Appications, Hosted Speech Solutions|
- homepage = [http://www.fluencyvoice.com www.fluencyvoice.com]}}
+{{Infobox company
-'''[http://fluencyvoice.com Fluency Voice Technology]''' is a [[company]] that develops and sells packaged [[speech recognition]] applications for use in [[call centers]]. The company's flagship product is the [http://www.fluencyvoice.com/products_and_services/speech_applications/fluency_suite/index.php VSA (Virtual Speech Agent) Suite.] Its clients include companies from the [[Financial Services]], [[Travel]] & Transport, Utilities, [[Public Sector]], [[Telecoms]] and [[Retail]] industries.
+| name = Fluency Voice Technology
+| logo = Fluency logo.png
+| type = Privately held
+| company_slogan =
+| foundation = 1998
+| location_city = [[London]] and [[Philadelphia]]
+| location_country = UK and US
+| industry = Enterprise Speech Technology, [[Call Center]] automation
+| key_people = Philip Padfield, CEO
+| products = On Premises Speech Applications, Hosted Speech Solutions
+| homepage = [http://www.fluencyvoice.com www.fluencyvoice.com]
+}}
+'''Fluency Voice Technology''' was a company that developed and sold packaged [[speech recognition]] solutions for use in [[call centers]]. Fluency's Speech Recognition solutions are used by call centers worldwide to improve customer service and significantly reduce costs and are available on-premises and hosted.
 == History ==
-'''[[1998]]''' - Fluency was created as a spin-off from the Voice Research & Development team of a company called netdecisions.  This [[R&D]] operation was established in Cambridge UK. The focus of the development was speech recognition systems based on the [[VXML]] standard.<br />
+'''1998''' – Fluency was created as a spin-off from the Voice Research & Development team of a company called netdecisions. This [[R&D]] operation was established in Cambridge UK. The focus of the development was speech recognition systems based on the [[VXML]] standard.<br />
-'''[[2001]]''' - Fluency became a separate entity in May [[2001]]. Fluency began the creation of a [[software]] development platform specifically aimed at automating call center activities.  This platform became Fluency’s VoiceRunner.<br />
+'''2001''' – Fluency became a separate entity in May 2001. Fluency began the creation of a software development platform specifically aimed at automating call center activities. This platform became Fluency's VoiceRunner.<br />
-'''[[2002]] to [[2004]]''' – Fluency establishes accomplishes many successful deployments in customer sites such as National Express and Barclaycard.<br />
+'''2002 to 2004''' – Fluency establishes accomplishes many successful deployments in customer sites such as National Express and Barclaycard.<br />
-'''[[2003]]''' - Fluency expanded into the USA. Fluency also acquires Vocalis in August [[2003]].<br />
+'''2003''' – Fluency expanded into the USA. Fluency also acquires [[Vocalis plc|Vocalis]] of Cambridge, UK in August 2003.<br />
-'''[[2004]]''' - Fluency receives £6 million investment from leading European Venture Capitalists and establishes a global [[OEM]] partnership with [[Avaya]], and the acquisition of SRC Telecom.<br />
+'''2004''' – Fluency receives £6&nbsp;million investment from leading European Venture Capitalists and establishes a global [[Original equipment manufacturer|OEM]] partnership with [[Avaya]], and the acquisition of SRC Telecom.<br />
+'''2008''' – Fluency is acquired by Syntellect Ltd
+==Customers==
+Call Centers around the world use Fluency to improve service and reduce costs. They include [[Travelodge]], [[Standard Life Bank]], [[Sutton and East Surrey Water]], [[Pizza Hut]], [[CWT (company)|CWT]], [[Barclays]], [[Powergen]], [[First Choice (travel firm)|First Choice]], [[OutRight]], [[J D Williams]], [[Capital Blue Cross]], [[Chelsea Building Society]], [[EDF Energy|EDF]], [[Bss (company)|bss]], [[TV Licensing]] and [[Capita Software Services]].
+[[Category:Speech recognition]]
-{{Uncategorized|February 2007}}
+[[Category:Companies established in 1998]]