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{{Short description|British home repair and improvement business}}
{{Use dmy dates|date=April 2022}}
{{Infobox company
{{Infobox company
| name = HomeServe plc
| name = HomeServe plc
| logo = Homeserve logo.svg
| logo = Homeserve logo.svg
| logo_size =
| logo_size =
| type = [[Public company|Public]]
| traded_as = {{LSE|HSV}}
| industry = Support Services<br>Home emergencies and repairs
| industry = Support Services<br>Home emergencies and repairs
| founded = {{Start date and age|1993}} in [[Walsall]], England, UK
| founded = {{Start date and age|1993}} in [[Walsall]], England, UK
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| num_locations_year =
| num_locations_year =
| area_served =
| area_served =
| key_people = Tommy Breen ([[Chairman]])<ref>{{cite news|url=https://www.standard.co.uk/business/homeserve-new-chairman-tommy-breen-b901298.html|title=Homeserve reveals appointment of new chairman as FTSE 100 firm targets growth|newspaper=Evening Standard|date=27 January 2021|access-date=2 August 2021}}</ref><br>[[Richard Harpin]] ([[CEO]])<ref>{{cite news|url=https://www.standard.co.uk/business/homeserve-ceo-richard-harpin-us-growht-tips-b935849.html|title=Homeserve founder-CEO talks US expansion (and shares tips on how to make sales across the pond) |newspaper=Evening Standard|date=18 May 2021|access-date=2 August 2021}}</ref>
| key_people = J M Barry Gibson [[Chair (official)|Chairman]]<br>Richard Harpin [[CEO]]
| products =
| products =
| services =
| services =
| revenue = [[Pound sterling|£]]1,003.6 million (2019)<ref name=prelims>{{cite web|title=Annual Report 2019 |url=https://www.homeserveplc.com/~/media/Files/H/Homeserve-PLC-V2/documents/reports/2019/annual-report-2019.pdf|publisher=Homeserve|accessdate=3 March 2020}}</ref>
| revenue ={{increase}} [[Pound sterling|£]]1,304.7 million (2021)<ref name=results>{{cite web|title=Annual Report 2021 |url=https://www.homeserveplc.com/media/w0oh1sdy/homeserve-plc-annual-report-fy21.pdf|publisher=Homeserve|access-date=17 February 2022}}</ref>
| operating_income = £152.6 million (2019)<ref name=prelims/>
| operating_income ={{decrease}} £71.8 million (2021)<ref name=results/>
| net_income = £108.3 million (2019)<ref name=prelims/>
| net_income ={{decrease}} £31.8 million (2021)<ref name=results/>
| assets =
| assets =
| equity =
| equity =
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| num_employees =
| num_employees =
| num_employees_year =
| num_employees_year =
| parent = {{ubl|[[Brookfield Asset Management]] {{smaller|(2023–present)}}}}
| parent =
| divisions =
| divisions =
| subsid =
| subsid =
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}}
}}
[[File:HomeServe's Walsall headquarters.jpg|thumb|Aerial view of Headquarters in Walsall, England]]
[[File:HomeServe's Walsall headquarters.jpg|thumb|Aerial view of Headquarters in Walsall, England]]
'''HomeServe''' is a multinational home emergency repairs and improvements business based in [[Walsall]], England. Established in 1993, it is now listed on the [[London Stock Exchange]] and is a constituent of the [[FTSE 100 Index]]. HomeServe operates in the [[United Kingdom]], [[United States]], [[Canada]], [[France]], [[Spain]] and [[Japan]].
'''HomeServe''' is a British multinational home emergency repairs and improvements business based in [[Walsall]], England. It operates in the [[United Kingdom]], [[United States]], [[Canada]], [[France]], [[Spain]], [[Japan]] and Germany.

Established in 1993, HomeServe was listed on the [[London Stock Exchange]] until it was acquired by [[Brookfield Asset Management]] for £4.08 billion in January 2023.<ref>{{Cite web|url=https://www.mccarthy.ca/en/work/cases/brookfield-asset-management-acquires-homeserve-ps408b|title=Brookfield Asset Management acquires HomeServe for £4.08B|work=McCarthy Tétrault|access-date=2023-08-21|language=en}}</ref>


==History==
==History==
The Company was originally established by [[Richard Harpin]] in 1993 as a joint venture between [[South Staffordshire Water]] and himself under the name of ''Fastfix'' to offer an emergency plumbing service.<ref>{{Cite web|url=https://www.businessleader.co.uk/in-it-for-the-long-game-blm-talks-to-homeserve-ceo/56843/|title=In it for the long game - BLM talks to Homeserve CEO {{!}} Business Leader News|last=Cotton|first=Barney|date=2018-12-11|website=Business Leader|language=en-GB|url-status=live|archive-url=|archive-date=|access-date=2020-03-02}}</ref> In 1994, the company diversified offering plumbing and drainage policies under the name "HomeServiceScheme".<ref name=history>{{cite web|url=http://www.homeserveplc.com/history |archive-url=https://web.archive.org/web/20100531200022/http://www.homeserveplc.com/history |url-status=dead |archive-date=31 May 2010 |title=HomeServe History - About Us - HomeServe PLC |work=homeserveplc.com |accessdate=28 March 2015 }}</ref> It launched ''Doméo'', a joint venture in [[France]] in 2001,<ref name="history" /> and ''Home Service'' in the [[United States]] in 2003.<ref name="history" /> Attempts to launch in Australia failed, after objections were raised in the Australian Parliament. The water business was demerged from the rest of the Group in 2004 and the name of the Company was changed to ''HomeServe PLC''.<ref>{{cite news |url=https://www.independent.co.uk/news/business/news/south-staffs-plans-to-demerge-water-arm-70704.html |title=South Staffs plans to demerge water arm |last=Shah |first=Saeed |publisher=The Independent |date=24 February 2004 |accessdate=17 March 2017}}</ref>
The company was originally established by [[Richard Harpin]] in 1993 as a joint venture between [[South Staffordshire Water]] and himself under the name of ''Fastfix'' to offer an emergency plumbing service.<ref>{{Cite web|url=https://www.businessleader.co.uk/in-it-for-the-long-game-blm-talks-to-homeserve-ceo/56843/|title=In it for the long game - BLM talks to Homeserve CEO {{!}} Business Leader News|last=Cotton|first=Barney|date=2018-12-11|website=Business Leader|language=en-GB|access-date=2020-03-02}}</ref>
In 1994, HomeServe diversified offering plumbing and drainage policies under the name "HomeServiceScheme".<ref name=history>{{cite web|url=http://www.homeserveplc.com/history |archive-url=https://web.archive.org/web/20100531200022/http://www.homeserveplc.com/history |url-status=dead |archive-date=31 May 2010 |title=HomeServe History - About Us - HomeServe PLC |work=homeserveplc.com |access-date=28 March 2015 }}</ref> It launched ''Doméo'', a joint venture in [[France]] in 2001,<ref name="history" /> and ''Home Service'' in the [[United States]] in 2003. <ref name="history" />


The Company bought property repair company Reparalia in Spain in 2007,<ref name=history/> the French warranty provider SFG in 2009<ref>[http://www.yorkshirepost.co.uk/business/business-news/homeserve_buys_france_s_sfg_1_2350646?action=logout HomeServe buys France's SFG] Yorkshire Post, 26 May 2009</ref> and [[National Grid plc|National Grid]]'s service contract business in the United States in 2010.<ref>[http://www.thisismoney.co.uk/money/markets/article-1692600/Homeserve-deal-for-National-Grid.html HomeServe deal for National Grid] This is money, 15 April 2010</ref>
After attempts to launch in Australia failed over objections made by the Australian Parliament, the water business was spun off from the rest of the group in 2004 and the company was changed to ''HomeServe PLC''.<ref>{{cite news |url=https://www.independent.co.uk/news/business/news/south-staffs-plans-to-demerge-water-arm-70704.html |title=South Staffs plans to demerge water arm |last=Shah |first=Saeed |work=The Independent |date=24 February 2004 |access-date=17 March 2017}}</ref> Afterwards, it bought property repair company Reparalia in Spain in 2007,<ref name=history/> the French warranty provider SFG in 2009,<ref>[http://www.yorkshirepost.co.uk/business/business-news/homeserve_buys_france_s_sfg_1_2350646?action=logout HomeServe buys France's SFG] Yorkshire Post, 26 May 2009</ref> and [[National Grid plc|National Grid]]'s service contract business in the United States in 2010.<ref>{{cite web|url=https://www.sharesmagazine.co.uk/news/market/3821951/HomeServe-takes-over-National-Grid-Energy-Services|title=HomeServe takes over National Grid Energy Services|date=4 April 2010|publisher=Shares Magazine}}</ref>


In 2010, HomeServe launched Assitenza Casa in [[Italy]], however in March 2017 they sold 51% of this business to Edison,<ref>{{Cite web|url=https://www.edison.it/en/edison-enters-home-services-market|title=Edison enters in the home services market|last=|first=|date=2017-03-02|website=Edison|url-status=live|archive-url=|archive-date=|access-date=2020-03-02}}</ref> and the remaining 49% in July 2019.<ref>{{Cite web|url=https://www.sharecast.com/news/news-and-announcements/homeserve-to-sell-stake-in-italian-business-trading-in-line--6846224.html|title=Homeserve to sell stake in Italian business|last=Prenesti|first=Frank|date=2019-07-19|website=Sharecast|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-02}}</ref>
Seven years after opening it in [[Italy]], the company sold 51% of Assitenza Casa in March 2017 to Edison<ref>{{Cite web|url=https://www.edison.it/en/edison-enters-home-services-market|title=Edison enters in the home services market|date=2017-03-02|website=Edison|access-date=2020-03-02}}</ref> - the rest of the business was sold in July 2019.<ref>{{Cite web|url=https://www.sharecast.com/news/news-and-announcements/homeserve-to-sell-stake-in-italian-business-trading-in-line--6846224.html|title=Homeserve to sell stake in Italian business|last=Prenesti|first=Frank|date=2019-07-19|website=Sharecast|language=en|access-date=2020-03-02}}</ref> Inaugurated in 2012, its venture in Germany was sold three years later due to being unsuccessful.<ref>{{Cite web|url=https://www.expressandstar.com/news/business/2012/10/30/walsall-based-homeserve-now-set-to-grow-again/|title=Walsall-based HomeServe now set to grow again|date=2012-10-30|website=Express & Star|language=en|access-date=2020-03-09}}</ref><ref>{{Cite web|url=https://www.pwc.de/de/branchen-und-markte/tombstones/deal-announcement-homeserve-plc.html|title=Deal Announcement: HomeServe plc|date=2017-12-19|website=PwC|language=en|access-date=2020-03-09}}</ref><ref>{{Cite web|url=https://www.wertgarantie.de/desktopdefault.aspx/tabid-717/1557_read-16961/|title=Wertgarantie Group übernimmt neue Gesellschaft und erweitert mit Schutzbriefen ihr Leistungsangebot - WERTGARANTIE|date=2015-09-28|website=Wertgarantie|language=de|access-date=2020-03-09}}</ref>


In 2012, HomeServe launched in Germany, but the venture was unsuccessful and was sold in 2015.<ref>{{Cite web|url=https://www.expressandstar.com/news/business/2012/10/30/walsall-based-homeserve-now-set-to-grow-again/|title=Walsall-based HomeServe now set to grow again|last=|first=|date=2012-10-30|website=Express & Star|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-09}}</ref><ref>{{Cite web|url=https://www.pwc.de/de/branchen-und-markte/tombstones/deal-announcement-homeserve-plc.html|title=Deal Announcement: HomeServe plc|last=|first=|date=2017-12-19|website=PwC|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-09}}</ref><ref>{{Cite web|url=https://www.wertgarantie.de/desktopdefault.aspx/tabid-717/1557_read-16961/|title=Wertgarantie Group übernimmt neue Gesellschaft und erweitert mit Schutzbriefen ihr Leistungsangebot - WERTGARANTIE|last=|first=|date=2015-09-28|website=Wertgarantie|language=de|url-status=live|archive-url=|archive-date=|access-date=2020-03-09}}</ref>
In 2016, it was featured on a list of "the best places to work in the UK" for the first time when it was ranked third in a list published by [[Glassdoor]].<ref>{{cite news |url=https://www.telegraph.co.uk/business/2016/12/07/revealed-top-10-ukcompanies-work-2017/ |title=Revealed: the top 10 UK companies to work for in 2017 |last=Yorke |first=Harry |publisher=The Telegraph |date=6 December 2016 |access-date=17 March 2017}}</ref> Two years later, UK recruitment website [[Indeed]] named HomeServe the fourth best private sector employer in the region,<ref>{{Cite news|url=https://www.cnbc.com/2018/10/22/apple-named-best-private-sector-employer-in-the-uk.html|title=Apple named best private sector employer in the UK|last=Taylor|first=Chloe|date=2018-10-22|work=CNBC|access-date=2018-10-25}}</ref> based on millions of employee ratings and reviews.<ref>{{Cite news|url=http://blog.indeed.co.uk/2018/10/22/top-rated-workplaces-private-sector/|title=Top-Rated Workplaces: Best in the Private Sector - Indeed Blog|date=2018-10-22|work=Indeed Blog|access-date=2018-10-25|language=en-GB}}</ref>


[[File:HomeServe 4295 Arthur Kill Rd jeh.jpg|thumb|New York]]
In a list of the "best places to work in the UK" published by [[Glassdoor]] in 2016, HomeServe was placed third, being an entry in the list for the first time.<ref>{{cite news |url=https://www.telegraph.co.uk/business/2016/12/07/revealed-top-10-ukcompanies-work-2017/ |title=Revealed: the top 10 UK companies to work for in 2017 |last=Yorke |first=Harry |publisher=The Telegraph |date=6 December 2016 |accessdate=17 March 2017}}</ref>
HomeServe's North American business has made a series of acquisitions, including Utility Service Partners in 2016,<ref>{{Cite web|url=https://www.businesswire.com/news/home/20160701005592/en/HomeServe-Completes-Acquisition-Utility-Service-Partners|title=HomeServe Completes Acquisition of Utility Service Partners, Inc.|date=2016-07-01|website=Businesswire|language=en|access-date=2020-03-10}}</ref> Dominion Products and Services in 2017,<ref>{{Cite web|url=https://www.businesswire.com/news/home/20171019005409/en/HomeServe-USA-Announces-Acquisition-Service-Plan-Business|title=HomeServe USA Announces Acquisition of the Service Plan Business of Dominion Products and Services, Inc.|date=2017-10-19|website=Businesswire|language=en|access-date=2020-03-10}}</ref> and in 2019 ServLine<ref>{{Cite web|url=https://www.businesswire.com/news/home/20191202005287/en/HomeServe-Acquires-ServLine|title=HomeServe Acquires ServLine|date=2019-12-02|website=Businesswire|language=en|access-date=2020-03-10}}</ref> and a 79% stake in eLocal.<ref>{{Cite web|url=https://www.morningstar.co.uk/uk/news/AN_1574153450082922000/homeserve-acquires-79-stake-in-elocal-posts-strong-interim-results.aspx|title=Homeserve Acquires 79% Stake In eLocal, Posts Strong Interim Results|last=Laniyan|first=Dayo|date=2019-11-19|website=Morningstar|access-date=2020-03-10}}</ref>


HomeServe's North American business has made a series of acquisitions, including Utility Service Partners in 2016,<ref>{{Cite web|url=https://www.businesswire.com/news/home/20160701005592/en/HomeServe-Completes-Acquisition-Utility-Service-Partners|title=HomeServe Completes Acquisition of Utility Service Partners, Inc.|last=|first=|date=2016-07-01|website=Businesswire|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-10}}</ref> Dominion Products and Services in 2017,<ref>{{Cite web|url=https://www.businesswire.com/news/home/20171019005409/en/HomeServe-USA-Announces-Acquisition-Service-Plan-Business|title=HomeServe USA Announces Acquisition of the Service Plan Business of Dominion Products and Services, Inc.|last=|first=|date=2017-10-19|website=Businesswire|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-10}}</ref> and in 2019 ServLine<ref>{{Cite web|url=https://www.businesswire.com/news/home/20191202005287/en/HomeServe-Acquires-ServLine|title=HomeServe Acquires ServLine|last=|first=|date=2019-12-02|website=Businesswire|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-10}}</ref> and a 79% stake in eLocal.<ref>{{Cite web|url=https://www.morningstar.co.uk/uk/news/AN_1574153450082922000/homeserve-acquires-79-stake-in-elocal-posts-strong-interim-results.aspx|title=Homeserve Acquires 79% Stake In eLocal, Posts Strong Interim Results|last=Laniyan|first=Dayo|date=2019-11-19|website=Morningstar|url-status=live|archive-url=|archive-date=|access-date=2020-03-10}}</ref> 2019 saw the profit from the US business overtake that of the UK.<ref>{{Cite web|url=https://www.investorschronicle.co.uk/shares/2019/05/22/homeserve-boosted-by-us/|title=HomeServe boosted by US|last=Karunaratne|first=Nilushi|date=2019-05-22|website=Investors Chronicle|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-10}}</ref>
In 2017, it announced the acquisition of 40% of [[Checkatrade.com|Checkatrade]], an online directory of customer recommended tradespeople<ref>{{Cite web|url=https://www.telegraph.co.uk/business/2017/02/02/homeserve-seeks-digital-future-checkatrade-investment/|title=HomeServe seeks digital future with Checkatrade investment|last=Williams|first=Christopher|date=2017-02-02|website=Telegraph.co.uk|language=en|access-date=2018-03-25}}</ref> and took complete ownership later that year.<ref>{{Cite web|url=https://www.insidermedia.com/news/midlands/HomeServe-takes-complete-ownership-of-Checkatrade|title=HomeServe takes complete ownership of Checkatrade|last=Robinson|first=Jon|date=2017-11-21|website=Insider Media|language=en|access-date=2020-03-09}}</ref> Simultaneously, it took a 70% stake in Habitissimo, a Spanish web platform that connects homeowners to tradespeople<ref>{{cite web|author=por Magda Serra |url=https://blog.habitissimo.es/2017/02/03/el-grupo-britanico-homeserve-entra-en-casa-de-habitissimo-como-nuevo-inversor-de-referencia/ |title=El grupo británico HomeServe entra en casa de habitissimo como nuevo inversor de referencia &#124; Blog de Habitissimo |publisher=Blog.habitissimo.es |access-date=2018-03-25}}</ref><ref>{{Cite web|url=https://www.ft.com/content/784ae4b6-e9f2-11e6-967b-c88452263daf|title=HomeServe pays £37m for major stakes in trade checking sites|last=Thompson|first=Jennifer|date=2017-02-03|website=Financial Times|access-date=2020-03-02}}</ref> and purchased the remaining 30% in 2019.<ref>{{Cite web|url=https://www.morningstar.co.uk/uk/news/AN_1561022145961072700/homeserve-sets-out-plans-to-accelerate-growth-as-trading-in-line.aspx|title=Homeserve Sets Out Plans To Accelerate Growth As Trading In Line|last=Panchal|first=Tapan|date=2019-06-20|website=Morningstar|access-date=2020-03-09}}</ref>


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In 2019, as business profits in the United States surpassed those in the United Kingdom,<ref>{{Cite web|url=https://www.investorschronicle.co.uk/shares/2019/05/22/homeserve-boosted-by-us/|title=HomeServe boosted by US|last=Karunaratne|first=Nilushi|date=2019-05-22|website=Investors Chronicle|language=en|access-date=2020-03-10}}</ref> HomeServe expanded into [[Japan]] by entering into a joint venture with the [[Mitsubishi Corporation]].<ref>{{Cite web|url=https://www.businesswire.com/news/home/20190214005319/en/HomeServe-Establishes-Joint-Venture-Japan-Part-Global|title=HomeServe Establishes Joint Venture in Japan as Part of Global Partnership Strategy|date=2019-02-14|website=Business Wire|language=en|access-date=2020-03-02}}</ref>
In 2017, HomeServe announced the acquisition of 40% of [[Checkatrade.com|Checkatrade]], an online directory of customer recommended tradespeople<ref>{{cite web|author=Christopher Williams, Chief Business Correspondent |url=https://www.telegraph.co.uk/business/2017/02/02/homeserve-seeks-digital-future-checkatrade-investment/ |title=HomeServe seeks digital future with Checkatrade investment |publisher=Telegraph.co.uk |date=2017-02-02 |accessdate=2018-03-25}}</ref> and took complete ownership later that year.<ref>{{Cite web|url=https://www.insidermedia.com/news/midlands/HomeServe-takes-complete-ownership-of-Checkatrade|title=HomeServe takes complete ownership of Checkatrade|last=Robinson|first=Jon|date=2017-11-21|website=Insider Media|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-09}}</ref> Simultaneously, the Company took a 70% stake in Habitissimo, a Spanish web platform that connects homeowners to tradespeople<ref>{{cite web|author=por Magda Serra |url=https://blog.habitissimo.es/2017/02/03/el-grupo-britanico-homeserve-entra-en-casa-de-habitissimo-como-nuevo-inversor-de-referencia/ |title=El grupo británico HomeServe entra en casa de habitissimo como nuevo inversor de referencia &#124; Blog de Habitissimo |publisher=Blog.habitissimo.es |date= |accessdate=2018-03-25}}</ref><ref>{{Cite web|url=https://www.ft.com/content/784ae4b6-e9f2-11e6-967b-c88452263daf|title=HomeServe pays £37m for major stakes in trade checking sites|last=Thompson|first=Jennifer|date=2017-02-03|website=Financial Times|url-status=live|archive-url=|archive-date=|access-date=2020-03-02}}</ref> and purchased the remaining 30% in 2019.<ref>{{Cite web|url=https://www.morningstar.co.uk/uk/news/AN_1561022145961072700/homeserve-sets-out-plans-to-accelerate-growth-as-trading-in-line.aspx|title=Homeserve Sets Out Plans To Accelerate Growth As Trading In Line|last=Panchal|first=Tapan|date=2019-06-20|website=Morningstar|url-status=live|archive-url=|archive-date=|access-date=2020-03-09}}</ref>


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During the 2020 [[COVID-19 pandemic]] lockdown, the company offered free emergency repairs to NHS and social care workers in the UK<ref>{{Cite web|last=Thicknesse|first=Edward|date=2020-05-19|title=Homeserve sees revenue rise by double digit margin|url=https://www.cityam.com/homeserve-sees-revenue-rise-by-double-digit-margin/|access-date=2020-06-11|website=CityAM|language=en-GB}}</ref> and introduced a telephone-based repair advice service in the US.<ref>{{Cite web|date=2020-05-07|title=HomeServe to help with DIY repair projects through new 'Telefix' service|url=http://connecticut.news12.com/story/42099231/homeserve-to-help-with-diy-repair-projects-through-new-telefix-service|access-date=2020-06-11|website=connecticut.news12.com|language=en}}</ref>
In 2018, UK recruitment website Indeed, named Homeserve as the UK's fourth best private sector employer<ref>{{Cite news|url=https://www.cnbc.com/2018/10/22/apple-named-best-private-sector-employer-in-the-uk.html|title=Apple named best private sector employer in the UK|last=Taylor|first=Chloe|date=2018-10-22|work=CNBC|access-date=2018-10-25}}</ref> based on millions of employee ratings and reviews.<ref>{{Cite news|url=http://blog.indeed.co.uk/2018/10/22/top-rated-workplaces-private-sector/|title=Top-Rated Workplaces: Best in the Private Sector - Indeed Blog|date=2018-10-22|work=Indeed Blog|access-date=2018-10-25|language=en-GB}}</ref>


Four months after it was reported that Brookfield Asset Management was considering buying it,<ref>{{Cite news |first=Patrick |last=Hosking |title=Canadian property fund Brookfield mulls offer for Homeserve |newspaper=[[The Times]] |language=en |url=https://www.thetimes.co.uk/article/canadian-property-fund-brookfield-mulls-offer-for-homeserve-3fhr6r72m |access-date=2022-05-17 |issn=0140-0460}}</ref> HomeServe agreed to recommend a £4.08 billion bid in July 2022.<ref>{{cite news|url=https://www.morningstar.co.uk/uk/news/AN_1662574220179548600/soon-to-be-acquired-homeserve-to-replace-outbound-avast-on-ftse-100.aspx|title=Soon-to-be-acquired Homeserve to replace outbound Avast on FTSE 100|date=7 September 2022|newspaper=Morning Star|access-date=16 December 2022}}</ref> In December, it announced that all conditions for the takeover had been met, so allowing the transaction to proceed.<ref>{{cite news|url=https://www.morningstar.co.uk/uk/news/AN_1671018544068623400/top-news-homeserve-says-conditions-for-takeover-by-brookfield-met.aspx |title=Homeserve says conditions for takeover by Brookfield met|date=14 December 2022|newspaper=Morning Star|access-date=3 January 2023}}</ref>
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In 2019, HomeServe expanded into [[Japan]] with a joint venture with the [[Mitsubishi Corporation]].<ref>{{Cite web|url=https://www.businesswire.com/news/home/20190214005319/en/HomeServe-Establishes-Joint-Venture-Japan-Part-Global|title=HomeServe Establishes Joint Venture in Japan as Part of Global Partnership Strategy|last=|first=|date=2019-02-14|website=Business Wire|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-02}}</ref>


In January 2023, it was announced that its acquisition by Brookfield Asset Management has been completed.<ref>{{cite web|url=https://www.mccarthy.ca/en/work/cases/brookfield-asset-management-acquires-homeserve-ps408b|title=Brookfield Asset Management acquires HomeServe for £4.08 billion|publisher=Mccarthy Tetrault|access-date=21 August 2023}}</ref>
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During the 2020 [[COVID-19 pandemic]] lockdown, HomeServe offered free emergency repairs to NHS and social care workers in the UK<ref>{{Cite web|last=Thicknesse|first=Edward|date=2020-05-19|title=Homeserve sees revenue rise by double digit margin|url=https://www.cityam.com/homeserve-sees-revenue-rise-by-double-digit-margin/|url-status=live|archive-url=|archive-date=|access-date=2020-06-11|website=CityAM|language=en-GB}}</ref> and introduced a telephone-based repair advice service in the US.<ref>{{Cite web|last=|first=|date=2020-05-07|title=HomeServe to help with DIY repair projects through new ‘Telefix’ service|url=http://connecticut.news12.com/story/42099231/homeserve-to-help-with-diy-repair-projects-through-new-telefix-service|url-status=live|archive-url=|archive-date=|access-date=2020-06-11|website=connecticut.news12.com|language=en}}</ref>


==Sports Sponsorship==
==Sports sponsorship==
In 2010, HomeServe signed a one-year, £750,000 deal to be the official sponsor of then [[Premier League]] football club [[West Bromwich Albion]] for the 2010/11 season.<ref>{{cite news |url=https://www.expressandstar.com/sport/2010/06/25/albions-club-record-sponsorship-deal/ |title=Albion sign club-record sponsor deal |date=25 June 2010 |publisher=Express and Star |accessdate=17 March 2017}}</ref> The club had previously sponsored a stand at West Bromwich Albion's neighbouring clubs, [[Walsall F.C.]] In 2014, HomeServe signed a three-year deal to sponsor the Main Stand at Walsall F.C.'s [[Bescot Stadium]].<ref>{{cite web |url=http://www.saddlers.co.uk/news/article/homeserve-stand-sponsorship-feb-2014-1344795.aspx |title=Saddlers announce Stand Sponsorship |date=10 February 2014 |publisher=Walsall F.C. |accessdate=17 March 2017}}</ref> Later in 2014, it was announced that HomeServe would be the official kit sponsor of Walsall F.C. in a three-year deal.<ref>{{cite news |url=https://www.expressandstar.com/sport/walsall-fc/2014/06/03/walsall-announce-new-shirt-sponsor-as-201415-kits-are-unveiled/#g4rrwaBD8OU5h5md.99 |title=Walsall announce new shirt sponsor as 2014/15 kits are unveiled |publisher=Express and Star |date=3 June 2014 |accessdate=17 March 2017}}</ref> In 2017, HomeServe signed a five-year deal with Walsall F.C.<ref>{{Cite web|url=https://www.expressandstar.com/sport/football/walsall-fc/2017/05/25/walsall-announce-new-sponsorship-deal-with-homeserve/|title=Walsall announce new sponsorship deal with HomeServe|last=Masi|first=Joseph|date=2017-05-25|website=Express & Star|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-02}}</ref>
In 2010, HomeServe signed a one-year, £750,000 deal to be the official sponsor of then [[Premier League]] club [[West Bromwich Albion F.C.]] for the 2010/11 season.<ref>{{cite news |url=https://www.expressandstar.com/sport/2010/06/25/albions-club-record-sponsorship-deal/ |title=Albion sign club-record sponsor deal |date=25 June 2010 |publisher=Express and Star |access-date=17 March 2017}}</ref> The club had previously sponsored a stand at West Bromwich Albion's neighbouring clubs, [[Walsall F.C.]] In 2014, HomeServe signed a three-year deal to sponsor the Main Stand at Walsall F.C.'s [[Bescot Stadium]].<ref>{{cite web |url=http://www.saddlers.co.uk/news/article/homeserve-stand-sponsorship-feb-2014-1344795.aspx |title=Saddlers announce Stand Sponsorship |date=10 February 2014 |publisher=Walsall F.C. |access-date=17 March 2017}}</ref> Later in 2014, it was announced that HomeServe would be the official kit sponsor of Walsall F.C. in a three-year deal.<ref>{{cite news |url=https://www.expressandstar.com/sport/walsall-fc/2014/06/03/walsall-announce-new-shirt-sponsor-as-201415-kits-are-unveiled/#g4rrwaBD8OU5h5md.99 |title=Walsall announce new shirt sponsor as 2014/15 kits are unveiled |publisher=Express and Star |date=3 June 2014 |access-date=17 March 2017}}</ref> In 2017, HomeServe signed a five-year deal with Walsall F.C.<ref>{{Cite web|url=https://www.expressandstar.com/sport/football/walsall-fc/2017/05/25/walsall-announce-new-sponsorship-deal-with-homeserve/|title=Walsall announce new sponsorship deal with HomeServe|last=Masi|first=Joseph|date=2017-05-25|website=Express & Star|language=en|access-date=2020-03-02}}</ref>


== Criticism ==
== Criticism ==
During the period 2008 to 2011 the UK business breached the [[Financial Conduct Authority]]'s Principles of Business, in particular mis-selling of policies to customers. As a result, HomeServe suspended all UK sales activity between October 2011 and January 2012 for retraining sales staff<ref>{{Cite news|last=Osborne|first=Hilary|url=https://www.theguardian.com/money/2011/oct/31/homeserve-suspends-sales-mis-selling-fears|title=HomeServe suspends all sales over mis-selling fears|date=2011-10-31|work=The Guardian|access-date=2020-03-09|language=en-GB|issn=0261-3077}}</ref><ref>{{Cite web|url=https://moneyweek.com/23366/homeserve-close-to-restarting-outbound-calls-120329-0753-68361|title=HomeServe close to restarting outbound calls|last=|first=|date=2012-03-29|website=MoneyWeek|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-09}}</ref><ref>{{Cite news|last=Dunkley|first=Jamie|url=https://www.telegraph.co.uk/finance/newsbysector/supportservices/9069609/Homeserve-to-make-200-UK-job-cuts-after-mis-selling-scandal.html|title=Homeserve to make 200 UK job cuts after mis-selling scandal|date=2012-02-08|access-date=2020-03-09|language=en-GB|issn=0307-1235}}</ref> and was fined £30,647,400 by the FCA in 2014.<ref>{{Cite web|url=https://www.fca.org.uk/news/press-releases/homeserve-fined-%C2%A330-million-widespread-failings|title=HomeServe fined £30 million for widespread failings|date=2014-02-13|website=FCA|language=en|access-date=2020-03-09}}</ref> Throughout this period, three private equity groups looked to acquire the company but were rejected by HomeServe's board.<ref>{{cite news|last=Ebrahimi|first=Helia|url=https://www.telegraph.co.uk/finance/newsbysector/banksandfinance/insurance/9407043/Homeserve-knocks-back-private-equity-approach.html|title=HomeServe knocks back private equity approach|date=18 July 2012|accessdate=17 March 2017|publisher=The Telegraph}}</ref>
During the period 2008 to 2011 the UK business breached the [[Financial Conduct Authority]]'s Principles of Business, in particular mis-selling of policies to customers. As a result, HomeServe suspended all UK sales activity between October 2011 and January 2012 for retraining sales staff<ref>{{Cite news|last=Osborne|first=Hilary|url=https://www.theguardian.com/money/2011/oct/31/homeserve-suspends-sales-mis-selling-fears|title=HomeServe suspends all sales over mis-selling fears|date=2011-10-31|work=The Guardian|access-date=2020-03-09|language=en-GB|issn=0261-3077}}</ref><ref>{{Cite web|url=https://moneyweek.com/23366/homeserve-close-to-restarting-outbound-calls-120329-0753-68361|title=HomeServe close to restarting outbound calls|date=2012-03-29|website=MoneyWeek|language=en|access-date=2020-03-09}}</ref><ref>{{Cite news|last=Dunkley|first=Jamie|url=https://www.telegraph.co.uk/finance/newsbysector/supportservices/9069609/Homeserve-to-make-200-UK-job-cuts-after-mis-selling-scandal.html|title=Homeserve to make 200 UK job cuts after mis-selling scandal|date=2012-02-08|access-date=2020-03-09|language=en-GB|issn=0307-1235}}</ref> and was fined £30,647,400 by the FCA in 2014.<ref>{{Cite web|url=https://www.fca.org.uk/news/press-releases/homeserve-fined-%C2%A330-million-widespread-failings|title=HomeServe fined £30 million for widespread failings|date=2014-02-13|website=FCA|language=en|access-date=2020-03-09}}</ref> Throughout this period, three private equity groups looked to acquire the company but were rejected by HomeServe's board.<ref>{{cite news|last=Ebrahimi|first=Helia|url=https://www.telegraph.co.uk/finance/newsbysector/banksandfinance/insurance/9407043/Homeserve-knocks-back-private-equity-approach.html|title=HomeServe knocks back private equity approach|date=18 July 2012|access-date=17 March 2017|publisher=The Telegraph}}</ref>


In April 2012, [[Ofcom]] imposed a fine of £750,000 for making silent and abandoned calls to prospective customers in the period February to March 2011.<ref>{{Cite web|url=https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2012/homeserve-fined-750000-for-silent-and-abandoned-calls|title=HomeServe fined £750,000 for silent and abandoned calls|last=|first=|date=2012-04-19|website=Ofcom|language=en|url-status=live|archive-url=|archive-date=|access-date=2020-03-09}}</ref><ref>{{Cite news|last=Rushton|first=Katherine|url=https://www.telegraph.co.uk/finance/newsbysector/banksandfinance/insurance/9215018/Homeserve-hit-with-record-750000-fine-by-Ofcom-over-nuisance-calls.html|title=Homeserve hit with record £750,000 fine by Ofcom over nuisance calls|date=2012-04-20|work=The Telegraph|access-date=2020-03-09|url-status=live|language=en-GB|issn=0307-1235}}</ref> It has since ceased the practice of [[Cold calling|cold-calling]] customers.<ref>{{Cite news|last=Hosking|first=Patrick|url=https://www.thetimes.co.uk/article/homeserve-boss-hopes-fortune-favours-the-brave-in-race-for-world-domination-kx8gdcbcp|title=Homeserve boss hopes fortune favours the brave in race for world domination|date=2019-06-15|work=The Times|access-date=2020-03-09|url-status=live|language=en|issn=0140-0460}}</ref>
In April 2012, [[Ofcom]] imposed a fine of £750,000 for making silent and abandoned calls to prospective customers in the period February to March 2011.<ref>{{Cite web|url=https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2012/homeserve-fined-750000-for-silent-and-abandoned-calls|title=HomeServe fined £750,000 for silent and abandoned calls|date=2012-04-19|website=Ofcom|language=en|access-date=2020-03-09}}</ref><ref>{{Cite news|last=Rushton|first=Katherine|url=https://www.telegraph.co.uk/finance/newsbysector/banksandfinance/insurance/9215018/Homeserve-hit-with-record-750000-fine-by-Ofcom-over-nuisance-calls.html|title=Homeserve hit with record £750,000 fine by Ofcom over nuisance calls|date=2012-04-20|work=The Telegraph|access-date=2020-03-09|language=en-GB|issn=0307-1235}}</ref> It has since ceased the practice of [[Cold calling|cold-calling]] customers.<ref>{{Cite news|last=Hosking|first=Patrick|url=https://www.thetimes.co.uk/article/homeserve-boss-hopes-fortune-favours-the-brave-in-race-for-world-domination-kx8gdcbcp|title=Homeserve boss hopes fortune favours the brave in race for world domination|date=2019-06-15|work=The Times|access-date=2020-03-09|language=en|issn=0140-0460}}</ref>


==References==
==References==
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* {{OpenCorp|HomeServe}}
* {{OpenCorp|HomeServe}}


{{Authority control}}
{{FTSE 100 Index constituents}}


[[Category:Companies based in the West Midlands (county)]]
[[Category:Companies based in the West Midlands (county)]]
[[Category:Business services companies established in 1993]]
[[Category:Business services companies established in 1993]]
[[Category:Companies listed on the London Stock Exchange]]
[[Category:Companies listed on the London Stock Exchange]]
[[Category:2023 mergers and acquisitions]]

Latest revision as of 00:27, 10 January 2024

HomeServe plc
IndustrySupport Services
Home emergencies and repairs
Founded1993; 31 years ago (1993) in Walsall, England, UK
FounderRichard Harpin
South Staffordshire Water
HeadquartersWalsall, England, UK
Key people
Tommy Breen (Chairman)[1]
Richard Harpin (CEO)[2]
RevenueIncrease £1,304.7 million (2021)[3]
Decrease £71.8 million (2021)[3]
Decrease £31.8 million (2021)[3]
Parent
Websitewww.homeserveplc.com
Aerial view of Headquarters in Walsall, England

HomeServe is a British multinational home emergency repairs and improvements business based in Walsall, England. It operates in the United Kingdom, United States, Canada, France, Spain, Japan and Germany.

Established in 1993, HomeServe was listed on the London Stock Exchange until it was acquired by Brookfield Asset Management for £4.08 billion in January 2023.[4]

History

[edit]

The company was originally established by Richard Harpin in 1993 as a joint venture between South Staffordshire Water and himself under the name of Fastfix to offer an emergency plumbing service.[5]

In 1994, HomeServe diversified offering plumbing and drainage policies under the name "HomeServiceScheme".[6] It launched Doméo, a joint venture in France in 2001,[6] and Home Service in the United States in 2003. [6]

After attempts to launch in Australia failed over objections made by the Australian Parliament, the water business was spun off from the rest of the group in 2004 and the company was changed to HomeServe PLC.[7] Afterwards, it bought property repair company Reparalia in Spain in 2007,[6] the French warranty provider SFG in 2009,[8] and National Grid's service contract business in the United States in 2010.[9]

Seven years after opening it in Italy, the company sold 51% of Assitenza Casa in March 2017 to Edison[10] - the rest of the business was sold in July 2019.[11] Inaugurated in 2012, its venture in Germany was sold three years later due to being unsuccessful.[12][13][14]

In 2016, it was featured on a list of "the best places to work in the UK" for the first time when it was ranked third in a list published by Glassdoor.[15] Two years later, UK recruitment website Indeed named HomeServe the fourth best private sector employer in the region,[16] based on millions of employee ratings and reviews.[17]

New York

HomeServe's North American business has made a series of acquisitions, including Utility Service Partners in 2016,[18] Dominion Products and Services in 2017,[19] and in 2019 ServLine[20] and a 79% stake in eLocal.[21]

In 2017, it announced the acquisition of 40% of Checkatrade, an online directory of customer recommended tradespeople[22] and took complete ownership later that year.[23] Simultaneously, it took a 70% stake in Habitissimo, a Spanish web platform that connects homeowners to tradespeople[24][25] and purchased the remaining 30% in 2019.[26]

In 2019, as business profits in the United States surpassed those in the United Kingdom,[27] HomeServe expanded into Japan by entering into a joint venture with the Mitsubishi Corporation.[28]

During the 2020 COVID-19 pandemic lockdown, the company offered free emergency repairs to NHS and social care workers in the UK[29] and introduced a telephone-based repair advice service in the US.[30]

Four months after it was reported that Brookfield Asset Management was considering buying it,[31] HomeServe agreed to recommend a £4.08 billion bid in July 2022.[32] In December, it announced that all conditions for the takeover had been met, so allowing the transaction to proceed.[33]

In January 2023, it was announced that its acquisition by Brookfield Asset Management has been completed.[34]

Sports sponsorship

[edit]

In 2010, HomeServe signed a one-year, £750,000 deal to be the official sponsor of then Premier League club West Bromwich Albion F.C. for the 2010/11 season.[35] The club had previously sponsored a stand at West Bromwich Albion's neighbouring clubs, Walsall F.C. In 2014, HomeServe signed a three-year deal to sponsor the Main Stand at Walsall F.C.'s Bescot Stadium.[36] Later in 2014, it was announced that HomeServe would be the official kit sponsor of Walsall F.C. in a three-year deal.[37] In 2017, HomeServe signed a five-year deal with Walsall F.C.[38]

Criticism

[edit]

During the period 2008 to 2011 the UK business breached the Financial Conduct Authority's Principles of Business, in particular mis-selling of policies to customers. As a result, HomeServe suspended all UK sales activity between October 2011 and January 2012 for retraining sales staff[39][40][41] and was fined £30,647,400 by the FCA in 2014.[42] Throughout this period, three private equity groups looked to acquire the company but were rejected by HomeServe's board.[43]

In April 2012, Ofcom imposed a fine of £750,000 for making silent and abandoned calls to prospective customers in the period February to March 2011.[44][45] It has since ceased the practice of cold-calling customers.[46]

References

[edit]
  1. ^ "Homeserve reveals appointment of new chairman as FTSE 100 firm targets growth". Evening Standard. 27 January 2021. Retrieved 2 August 2021.
  2. ^ "Homeserve founder-CEO talks US expansion (and shares tips on how to make sales across the pond)". Evening Standard. 18 May 2021. Retrieved 2 August 2021.
  3. ^ a b c "Annual Report 2021" (PDF). Homeserve. Retrieved 17 February 2022.
  4. ^ "Brookfield Asset Management acquires HomeServe for £4.08B". McCarthy Tétrault. Retrieved 21 August 2023.
  5. ^ Cotton, Barney (11 December 2018). "In it for the long game - BLM talks to Homeserve CEO | Business Leader News". Business Leader. Retrieved 2 March 2020.
  6. ^ a b c d "HomeServe History - About Us - HomeServe PLC". homeserveplc.com. Archived from the original on 31 May 2010. Retrieved 28 March 2015.
  7. ^ Shah, Saeed (24 February 2004). "South Staffs plans to demerge water arm". The Independent. Retrieved 17 March 2017.
  8. ^ HomeServe buys France's SFG Yorkshire Post, 26 May 2009
  9. ^ "HomeServe takes over National Grid Energy Services". Shares Magazine. 4 April 2010.
  10. ^ "Edison enters in the home services market". Edison. 2 March 2017. Retrieved 2 March 2020.
  11. ^ Prenesti, Frank (19 July 2019). "Homeserve to sell stake in Italian business". Sharecast. Retrieved 2 March 2020.
  12. ^ "Walsall-based HomeServe now set to grow again". Express & Star. 30 October 2012. Retrieved 9 March 2020.
  13. ^ "Deal Announcement: HomeServe plc". PwC. 19 December 2017. Retrieved 9 March 2020.
  14. ^ "Wertgarantie Group übernimmt neue Gesellschaft und erweitert mit Schutzbriefen ihr Leistungsangebot - WERTGARANTIE". Wertgarantie (in German). 28 September 2015. Retrieved 9 March 2020.
  15. ^ Yorke, Harry (6 December 2016). "Revealed: the top 10 UK companies to work for in 2017". The Telegraph. Retrieved 17 March 2017.
  16. ^ Taylor, Chloe (22 October 2018). "Apple named best private sector employer in the UK". CNBC. Retrieved 25 October 2018.
  17. ^ "Top-Rated Workplaces: Best in the Private Sector - Indeed Blog". Indeed Blog. 22 October 2018. Retrieved 25 October 2018.
  18. ^ "HomeServe Completes Acquisition of Utility Service Partners, Inc". Businesswire. 1 July 2016. Retrieved 10 March 2020.
  19. ^ "HomeServe USA Announces Acquisition of the Service Plan Business of Dominion Products and Services, Inc". Businesswire. 19 October 2017. Retrieved 10 March 2020.
  20. ^ "HomeServe Acquires ServLine". Businesswire. 2 December 2019. Retrieved 10 March 2020.
  21. ^ Laniyan, Dayo (19 November 2019). "Homeserve Acquires 79% Stake In eLocal, Posts Strong Interim Results". Morningstar. Retrieved 10 March 2020.
  22. ^ Williams, Christopher (2 February 2017). "HomeServe seeks digital future with Checkatrade investment". Telegraph.co.uk. Retrieved 25 March 2018.
  23. ^ Robinson, Jon (21 November 2017). "HomeServe takes complete ownership of Checkatrade". Insider Media. Retrieved 9 March 2020.
  24. ^ por Magda Serra. "El grupo británico HomeServe entra en casa de habitissimo como nuevo inversor de referencia | Blog de Habitissimo". Blog.habitissimo.es. Retrieved 25 March 2018.
  25. ^ Thompson, Jennifer (3 February 2017). "HomeServe pays £37m for major stakes in trade checking sites". Financial Times. Retrieved 2 March 2020.
  26. ^ Panchal, Tapan (20 June 2019). "Homeserve Sets Out Plans To Accelerate Growth As Trading In Line". Morningstar. Retrieved 9 March 2020.
  27. ^ Karunaratne, Nilushi (22 May 2019). "HomeServe boosted by US". Investors Chronicle. Retrieved 10 March 2020.
  28. ^ "HomeServe Establishes Joint Venture in Japan as Part of Global Partnership Strategy". Business Wire. 14 February 2019. Retrieved 2 March 2020.
  29. ^ Thicknesse, Edward (19 May 2020). "Homeserve sees revenue rise by double digit margin". CityAM. Retrieved 11 June 2020.
  30. ^ "HomeServe to help with DIY repair projects through new 'Telefix' service". connecticut.news12.com. 7 May 2020. Retrieved 11 June 2020.
  31. ^ Hosking, Patrick. "Canadian property fund Brookfield mulls offer for Homeserve". The Times. ISSN 0140-0460. Retrieved 17 May 2022.
  32. ^ "Soon-to-be-acquired Homeserve to replace outbound Avast on FTSE 100". Morning Star. 7 September 2022. Retrieved 16 December 2022.
  33. ^ "Homeserve says conditions for takeover by Brookfield met". Morning Star. 14 December 2022. Retrieved 3 January 2023.
  34. ^ "Brookfield Asset Management acquires HomeServe for £4.08 billion". Mccarthy Tetrault. Retrieved 21 August 2023.
  35. ^ "Albion sign club-record sponsor deal". Express and Star. 25 June 2010. Retrieved 17 March 2017.
  36. ^ "Saddlers announce Stand Sponsorship". Walsall F.C. 10 February 2014. Retrieved 17 March 2017.
  37. ^ "Walsall announce new shirt sponsor as 2014/15 kits are unveiled". Express and Star. 3 June 2014. Retrieved 17 March 2017.
  38. ^ Masi, Joseph (25 May 2017). "Walsall announce new sponsorship deal with HomeServe". Express & Star. Retrieved 2 March 2020.
  39. ^ Osborne, Hilary (31 October 2011). "HomeServe suspends all sales over mis-selling fears". The Guardian. ISSN 0261-3077. Retrieved 9 March 2020.
  40. ^ "HomeServe close to restarting outbound calls". MoneyWeek. 29 March 2012. Retrieved 9 March 2020.
  41. ^ Dunkley, Jamie (8 February 2012). "Homeserve to make 200 UK job cuts after mis-selling scandal". ISSN 0307-1235. Retrieved 9 March 2020.
  42. ^ "HomeServe fined £30 million for widespread failings". FCA. 13 February 2014. Retrieved 9 March 2020.
  43. ^ Ebrahimi, Helia (18 July 2012). "HomeServe knocks back private equity approach". The Telegraph. Retrieved 17 March 2017.
  44. ^ "HomeServe fined £750,000 for silent and abandoned calls". Ofcom. 19 April 2012. Retrieved 9 March 2020.
  45. ^ Rushton, Katherine (20 April 2012). "Homeserve hit with record £750,000 fine by Ofcom over nuisance calls". The Telegraph. ISSN 0307-1235. Retrieved 9 March 2020.
  46. ^ Hosking, Patrick (15 June 2019). "Homeserve boss hopes fortune favours the brave in race for world domination". The Times. ISSN 0140-0460. Retrieved 9 March 2020.
[edit]
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