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{{Short description|Mental health youth support service in Australia}}
{{notability|January 2007}}
{{about|the Australian service|the Canadian service|Kids Help Phone}}
{{uncategorized|January 2007}}
{{confused|Child Helpline International}}
{{linkless|January 2007}}


{{Use Australian English|date=June 2020}}
'''Kids Help Line''' is an [[Australia]]n 24-hour telephone and online counselling service for young people aged between five and 18.
{{Use dmy dates|date = June 2020}}


{{Infobox organization
Its telephone counselling service started in [[1991]] in [[Queensland]], expanding Nationally in [[1993]]. Kids Help Line expanded to online counselling in [[1999]] with the help of Australian Telecommunication company [[Optus]]
| name = Kids Helpline
| image =
| founder =
| size = 105px
| services = Phone counselling<br>Online counselling<br>Email counselling
| affiliations = [[yourtown]]
| website = {{URL|kidshelpline.com.au}}
}}


'''Kids Helpline''' is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.{{Citation needed|date=June 2020}}
It is supported by [[BoysTown]], a charity dedicated to supporting children, young people and families who are disadvantaged.

== Funding ==
The service is primarily funded by [[yourtown]], an Australian youth community services organisation, which provides the Kids Helpline service.<ref>{{Cite web|title=Kids Helpline|url=https://www.yourtown.com.au/our-services/kids-helpline|access-date=21 June 2020|website=yourtown|date=5 June 2018 }}</ref> Supported by the [[Australian Government]] (through the [[Department of Health and Aged Care]] and the [[Australian Human Rights Commission]]), the [[Queensland Government]], and [[Government of Western Australia]]. It is also supported by corporate sponsors, [[Optus]], [[Bupa]], Future Generation Investment Company, and First National Real Estate.<ref>{{Cite web|title=Our Funders|url=https://kidshelpline.com.au/about/our-funders|access-date=21 June 2020|website=Kids Helpline|date=23 November 2017 }}</ref>

== Counselling methods ==
All counsellors that provide services through Kids Helpline are university-qualified and are formal employees of yourtown.<ref name="Kids Helpline FAQ">{{Cite web|title=FAQs|url=https://kidshelpline.com.au/about/faqs|access-date=21 June 2020|website=Kids Helpline|date=13 November 2017 }}</ref>

* '''Phone Counselling.''' Free counselling over the phone available 24 hours a day, 7 days a week on '''1800 55 1800'''. The service is a freecall number from all mobiles on Australian carriers, landlines and public payphones.<ref>{{Cite web|title=About Phone Counselling|url=https://www.kidshelpline.com.au/get-help/phone-counselling/|access-date=21 June 2020|website=Kids Helpline|date=9 January 2018 }}</ref>
* '''Online Counselling.''' Called 'WebChat', Kids Helpline counselling is also available online through the website. This service is available 24 hours a day, 7 days a week. Generally, this service has high wait times, ranging up to 50 minutes during peak times in evenings.<ref>{{Cite web|title=About WebChat Counselling|url=https://www.kidshelpline.com.au/get-help/webchat-counselling|access-date=21 June 2020|website=Kids Helpline|date=8 January 2018 }}</ref>
* '''Email Counselling.''' Kids Helpline also provides email counselling through '''counsellor@kidshelpline.com.au'''. The inbox is answered from 8am to 10pm daily, with response times often being within a few days.<ref name="Kids Helpline FAQ" />

Long-term users of the service can also access case management through Kids Helpline, as well as "wrap around care" where a trusted adult is involved in ensuring a child's welfare. Kids Helpline can also refer patients onwards to more formal and in-person services.<ref name="Kids Helpline FAQ" />

==See also==
*[[Crisis hotline]]
*[[List of suicide crisis lines]]
*[[Lifeline (crisis support service)]]
*[[Beyond Blue]]

==References==
{{Reflist}}


==External links==
==External links==
*{{Official website|kidshelpline.com.au}}
*[http://www.kidshelp.com.au Kids Help Line Website]

{{Authority control}}

[[Category:Child-related organisations in Australia]]
[[Category:Crisis hotlines]]

Latest revision as of 10:18, 13 January 2024

This article is about the Australian service. For the Canadian service, see Kids Help Phone.
Not to be confused with Child Helpline International.

Kids Helpline
ServicesPhone counselling
Online counselling
Email counselling
Affiliationsyourtown
Websitekidshelpline.com.au

Kids Helpline is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.[citation needed]

Funding

[edit]

The service is primarily funded by yourtown, an Australian youth community services organisation, which provides the Kids Helpline service.[1] Supported by the Australian Government (through the Department of Health and Aged Care and the Australian Human Rights Commission), the Queensland Government, and Government of Western Australia. It is also supported by corporate sponsors, Optus, Bupa, Future Generation Investment Company, and First National Real Estate.[2]

Counselling methods

[edit]

All counsellors that provide services through Kids Helpline are university-qualified and are formal employees of yourtown.[3]

  • Phone Counselling. Free counselling over the phone available 24 hours a day, 7 days a week on 1800 55 1800. The service is a freecall number from all mobiles on Australian carriers, landlines and public payphones.[4]
  • Online Counselling. Called 'WebChat', Kids Helpline counselling is also available online through the website. This service is available 24 hours a day, 7 days a week. Generally, this service has high wait times, ranging up to 50 minutes during peak times in evenings.[5]
  • Email Counselling. Kids Helpline also provides email counselling through counsellor@kidshelpline.com.au. The inbox is answered from 8am to 10pm daily, with response times often being within a few days.[3]

Long-term users of the service can also access case management through Kids Helpline, as well as "wrap around care" where a trusted adult is involved in ensuring a child's welfare. Kids Helpline can also refer patients onwards to more formal and in-person services.[3]

See also

[edit]

References

[edit]
  1. ^ "Kids Helpline". yourtown. 5 June 2018. Retrieved 21 June 2020.
  2. ^ "Our Funders". Kids Helpline. 23 November 2017. Retrieved 21 June 2020.
  3. ^ a b c "FAQs". Kids Helpline. 13 November 2017. Retrieved 21 June 2020.
  4. ^ "About Phone Counselling". Kids Helpline. 9 January 2018. Retrieved 21 June 2020.
  5. ^ "About WebChat Counselling". Kids Helpline. 8 January 2018. Retrieved 21 June 2020.
[edit]
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