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{{Short description|Mental health youth support service in Australia}}
{{Orphan|date=January 2007}}
{{about|the Australian service|the Canadian service|Kids Help Phone}}
{{confused|Child Helpline International}}


{{Use Australian English|date=June 2020}}
'''Kids Help Line''' is an [[Australia]]n 24-hour telephone and online counselling service for young people aged between five and 25.
{{Use dmy dates|date = June 2020}}


{{Infobox organization
Its telephone counselling service started in [[1991]] in [[Queensland]], expanding Nationally in [[1993]]. Kids Help Line expanded to online counselling in [[1999]] with the help of Australian Telecommunication company [[Optus]]
| name = Kids Helpline
⚫
==Counselling==
| image =
Kids Help Line is Australia's only free, confidential and anonymous, telephone and online counselling service specifically for young people aged between 5 and 25
| founder =
| size = 105px
| services = Phone counselling<br>Online counselling<br>Email counselling
| affiliations = [[yourtown]]
| website = {{URL|kidshelpline.com.au}}
}}


'''Kids Helpline''' is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.{{Citation needed|date=June 2020}}
There are three ways children can talk to a counsellor.


== Funding ==
Phone Counselling
The service is primarily funded by [[yourtown]], an Australian youth community services organisation, which provides the Kids Helpline service.<ref>{{Cite web|title=Kids Helpline|url=https://www.yourtown.com.au/our-services/kids-helpline|access-date=21 June 2020|website=yourtown|date=5 June 2018 }}</ref> Supported by the [[Australian Government]] (through the [[Department of Health and Aged Care]] and the [[Australian Human Rights Commission]]), the [[Queensland Government]], and [[Government of Western Australia]]. It is also supported by corporate sponsors, [[Optus]], [[Bupa]], Future Generation Investment Company, and First National Real Estate.<ref>{{Cite web|title=Our Funders|url=https://kidshelpline.com.au/about/our-funders|access-date=21 June 2020|website=Kids Helpline|date=23 November 2017 }}</ref>


⚫
== Counselling methods ==
24 hours a day, 7 days a week. When children really need to talk to someone now, the fastest way is to call the Kids Help Line phone number 1800 55 1800 and speak with a counsellor in person.
All counsellors that provide services through Kids Helpline are university-qualified and are formal employees of yourtown.<ref name="Kids Helpline FAQ">{{Cite web|title=FAQs|url=https://kidshelpline.com.au/about/faqs|access-date=21 June 2020|website=Kids Helpline|date=13 November 2017 }}</ref>


* '''Phone Counselling.''' Free counselling over the phone available 24 hours a day, 7 days a week on '''1800 55 1800'''. The service is a freecall number from all mobiles on Australian carriers, landlines and public payphones.<ref>{{Cite web|title=About Phone Counselling|url=https://www.kidshelpline.com.au/get-help/phone-counselling/|access-date=21 June 2020|website=Kids Helpline|date=9 January 2018 }}</ref>
If they are not sure about talking to someone on the phone, or can't get to a phone, they can use webcounselling or email.
* '''Online Counselling.''' Called 'WebChat', Kids Helpline counselling is also available online through the website. This service is available 24 hours a day, 7 days a week. Generally, this service has high wait times, ranging up to 50 minutes during peak times in evenings.<ref>{{Cite web|title=About WebChat Counselling|url=https://www.kidshelpline.com.au/get-help/webchat-counselling|access-date=21 June 2020|website=Kids Helpline|date=8 January 2018 }}</ref>
* '''Email Counselling.''' Kids Helpline also provides email counselling through '''counsellor@kidshelpline.com.au'''. The inbox is answered from 8am to 10pm daily, with response times often being within a few days.<ref name="Kids Helpline FAQ" />


Long-term users of the service can also access case management through Kids Helpline, as well as "wrap around care" where a trusted adult is involved in ensuring a child's welfare. Kids Helpline can also refer patients onwards to more formal and in-person services.<ref name="Kids Helpline FAQ" />
Web Counselling
Available 3pm to 9pm Monday to Friday, 10am to 5pm Saturday & Sunday (Queensland time)


==See also==
Email Counselling
*[[Crisis hotline]]
*[[List of suicide crisis lines]]
*[[Lifeline (crisis support service)]]
*[[Beyond Blue]]


==References==
Sometimes an email response can take up to two weeks. If children need to talk to a counsellor straight away they should call 1800 55 1800.
{{Reflist}}

The email and webcounselling services are provided by Kids Help Line to give children and young people the opportunity to try out counselling in the way that might feel most comfortable for them.

If the issue is urgent the telephone is still the fastest way of getting to a counsellor.

The two main values that underpin Kids Help Line practice are:
• Empowerment
• Child Centred Practice
Counselling from an empowerment perspective involves:
• Assisting clients to develop options for change;
• Assisting clients to understand the consequences of particular actions;
• Helping the client identify her/his own resources;
• Informing the client about resources;
• Supporting the client in developing a sense of control in her/his own life;
• Working with strengths rather than weaknesses.
Providing a child-centred practice involves:
• Listening to and respecting what children have to say;
• Focusing on their needs;
• Seeing the world from their perspective;
• Acknowledging and believing that the child is the primary client;
• Seeing the child as an individual person as well as a member of a class or group;
• Respecting the child.
Kids Help Line has five operational principles. These child centred principles influence practice and management decisions at Kids Help Line.

Operational Principles:
• confidentiality and anonymity
• all callers are treated with respect
• callers are free to choose the gender of the counsellor to whom they speak
• callers are able to access the same counsellor if they wish to call back
• callers are encouraged to give feedback about Kids Help Line and the service they receive

Kids Help Line is operated by [[BoysTown]], a charity dedicated to supporting children, young people and families who are disadvantaged.

==Trivia==
Although it is intended for Australian children and young adults, web counselling can be accessed world wide, and has been used to protect children from as far as the United States.

==Similar Services==
[[Kids Help Phone]]
http://www.kidshelpphone.ca/en/
(canada)<br />
[[Childline]]
http://www.childline.org.uk/
(UK)


==External links==
==External links==
*{{Official website|kidshelpline.com.au}}
*[http://www.kidshelp.com.au Kids Help Line Website]


{{Authority control}}
{{Primarysources|date=April 2007}}
*[http://www.reachout.com.au/default.asp?ti=809 A non-primary source for the Primary source gremilns]
*[http://www.businesschicks.com.au/kids-help-line.html A non-primary source for the Primary source gremilns]
*[http://www.optus.com.au/portal/site/aboutoptus/menuitem.cfa0247099a6f722d0b61a108c8ac7a0/?vgnextoid=db98a47491954010VgnVCM10000029a67c0aRCRD Yet another non-primary source for the Primary source gremilns] <!-- Belive me yet? -->


[[Category:Non-profit organisations based in Australia]]
[[Category:Child-related organisations in Australia]]
[[Category:Crisis hotlines]]

Latest revision as of 10:18, 13 January 2024

This article is about the Australian service. For the Canadian service, see Kids Help Phone.
Not to be confused with Child Helpline International.

Kids Helpline
ServicesPhone counselling
Online counselling
Email counselling
Affiliationsyourtown
Websitekidshelpline.com.au

Kids Helpline is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.[citation needed]

Funding

[edit]

The service is primarily funded by yourtown, an Australian youth community services organisation, which provides the Kids Helpline service.[1] Supported by the Australian Government (through the Department of Health and Aged Care and the Australian Human Rights Commission), the Queensland Government, and Government of Western Australia. It is also supported by corporate sponsors, Optus, Bupa, Future Generation Investment Company, and First National Real Estate.[2]

Counselling methods

[edit]

All counsellors that provide services through Kids Helpline are university-qualified and are formal employees of yourtown.[3]

  • Phone Counselling. Free counselling over the phone available 24 hours a day, 7 days a week on 1800 55 1800. The service is a freecall number from all mobiles on Australian carriers, landlines and public payphones.[4]
  • Online Counselling. Called 'WebChat', Kids Helpline counselling is also available online through the website. This service is available 24 hours a day, 7 days a week. Generally, this service has high wait times, ranging up to 50 minutes during peak times in evenings.[5]
  • Email Counselling. Kids Helpline also provides email counselling through counsellor@kidshelpline.com.au. The inbox is answered from 8am to 10pm daily, with response times often being within a few days.[3]

Long-term users of the service can also access case management through Kids Helpline, as well as "wrap around care" where a trusted adult is involved in ensuring a child's welfare. Kids Helpline can also refer patients onwards to more formal and in-person services.[3]

See also

[edit]

References

[edit]
  1. ^ "Kids Helpline". yourtown. 5 June 2018. Retrieved 21 June 2020.
  2. ^ "Our Funders". Kids Helpline. 23 November 2017. Retrieved 21 June 2020.
  3. ^ a b c "FAQs". Kids Helpline. 13 November 2017. Retrieved 21 June 2020.
  4. ^ "About Phone Counselling". Kids Helpline. 9 January 2018. Retrieved 21 June 2020.
  5. ^ "About WebChat Counselling". Kids Helpline. 8 January 2018. Retrieved 21 June 2020.
[edit]
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