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{{Short description|Mental health youth support service in Australia}}
⚫
'''Kids Helpline''' is Australia's only free, confidential and anonymous, 24-hour telephone and online counselling service specifically for young people aged up to 25. Counsellors respond to more than 10,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, and drug and alcohol usage.
{{about|the Australian service|the Canadian service|Kids Help Phone}}
{{confused|Child Helpline International}}


{{Use Australian English|date=June 2020}}
Kids Helpline is primarily funded from the revenue-raising activities of [[BoysTown]] through its lotteries. [[BoysTown]] and Kids Helpline are initiatives of the [[De La Salle Brothers]]. Kids Help Line is also supported by their corporate sponsor [[Optus]], State and Federal funding, and through individual donations, fundraising events, trusts and funds.
{{Use dmy dates|date = June 2020}}


{{Infobox organization
Kids Helpline provide telephone and online councelling services.
| name = Kids Helpline
| image =
| founder =
| size = 105px
| services = Phone counselling<br>Online counselling<br>Email counselling
| affiliations = [[yourtown]]
| website = {{URL|kidshelpline.com.au}}
}}


⚫
'''Kids Helpline''' is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.{{Citation needed|date=June 2020}}
Phone counselling is available on a freecall number: ''1800 55 1800''


== Funding ==
Online counselling is available at selected times through the Kids Helpline website and via email.
The service is primarily funded by [[yourtown]], an Australian youth community services organisation, which provides the Kids Helpline service.<ref>{{Cite web|title=Kids Helpline|url=https://www.yourtown.com.au/our-services/kids-helpline|access-date=21 June 2020|website=yourtown|date=5 June 2018 }}</ref> Supported by the [[Australian Government]] (through the [[Department of Health and Aged Care]] and the [[Australian Human Rights Commission]]), the [[Queensland Government]], and [[Government of Western Australia]]. It is also supported by corporate sponsors, [[Optus]], [[Bupa]], Future Generation Investment Company, and First National Real Estate.<ref>{{Cite web|title=Our Funders|url=https://kidshelpline.com.au/about/our-funders|access-date=21 June 2020|website=Kids Helpline|date=23 November 2017 }}</ref>


== Counselling methods ==
Kids Helpline has five operational principles. These child centred principles influence practice and management decisions at Kids Helpline.
All counsellors that provide services through Kids Helpline are university-qualified and are formal employees of yourtown.<ref name="Kids Helpline FAQ">{{Cite web|title=FAQs|url=https://kidshelpline.com.au/about/faqs|access-date=21 June 2020|website=Kids Helpline|date=13 November 2017 }}</ref>


* '''Phone Counselling.''' Free counselling over the phone available 24 hours a day, 7 days a week on '''1800 55 1800'''. The service is a freecall number from all mobiles on Australian carriers, landlines and public payphones.<ref>{{Cite web|title=About Phone Counselling|url=https://www.kidshelpline.com.au/get-help/phone-counselling/|access-date=21 June 2020|website=Kids Helpline|date=9 January 2018 }}</ref>
* '''Online Counselling.''' Called 'WebChat', Kids Helpline counselling is also available online through the website. This service is available 24 hours a day, 7 days a week. Generally, this service has high wait times, ranging up to 50 minutes during peak times in evenings.<ref>{{Cite web|title=About WebChat Counselling|url=https://www.kidshelpline.com.au/get-help/webchat-counselling|access-date=21 June 2020|website=Kids Helpline|date=8 January 2018 }}</ref>
* '''Email Counselling.''' Kids Helpline also provides email counselling through '''counsellor@kidshelpline.com.au'''. The inbox is answered from 8am to 10pm daily, with response times often being within a few days.<ref name="Kids Helpline FAQ" />


Long-term users of the service can also access case management through Kids Helpline, as well as "wrap around care" where a trusted adult is involved in ensuring a child's welfare. Kids Helpline can also refer patients onwards to more formal and in-person services.<ref name="Kids Helpline FAQ" />
== Operational Principles ==


==See also==
*confidentiality and anonymity
*[[Crisis hotline]]
*all callers are treated with respect
*[[List of suicide crisis lines]]
*callers are free to choose the gender of the counsellor to whom they speak
*[[Lifeline (crisis support service)]]
*callers are able to access the same counsellor if they wish to call back
*[[Beyond Blue]]
*callers are encouraged to give feedback about Kids Helpline and the service they receive


==References==

{{Reflist}}

==Similar Services==
[[Kids Help Phone]]
http://www.kidshelpphone.ca/en/
(canada)<br />
[[Childline]]
http://www.childline.org.uk/
(UK)


==External links==
==External links==
*{{Official website|kidshelpline.com.au}}
*[http://www.kidshelp.com.au Kids Helpline Website]


{{Authority control}}
{{Primarysources|date=April 2007}}


[[Category:Non-profit organisations based in Australia]]
[[Category:Child-related organisations in Australia]]
[[Category:Crisis hotlines]]

Latest revision as of 10:18, 13 January 2024

This article is about the Australian service. For the Canadian service, see Kids Help Phone.
Not to be confused with Child Helpline International.

Kids Helpline
ServicesPhone counselling
Online counselling
Email counselling
Affiliationsyourtown
Websitekidshelpline.com.au

Kids Helpline is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.[citation needed]

Funding

[edit]

The service is primarily funded by yourtown, an Australian youth community services organisation, which provides the Kids Helpline service.[1] Supported by the Australian Government (through the Department of Health and Aged Care and the Australian Human Rights Commission), the Queensland Government, and Government of Western Australia. It is also supported by corporate sponsors, Optus, Bupa, Future Generation Investment Company, and First National Real Estate.[2]

Counselling methods

[edit]

All counsellors that provide services through Kids Helpline are university-qualified and are formal employees of yourtown.[3]

  • Phone Counselling. Free counselling over the phone available 24 hours a day, 7 days a week on 1800 55 1800. The service is a freecall number from all mobiles on Australian carriers, landlines and public payphones.[4]
  • Online Counselling. Called 'WebChat', Kids Helpline counselling is also available online through the website. This service is available 24 hours a day, 7 days a week. Generally, this service has high wait times, ranging up to 50 minutes during peak times in evenings.[5]
  • Email Counselling. Kids Helpline also provides email counselling through counsellor@kidshelpline.com.au. The inbox is answered from 8am to 10pm daily, with response times often being within a few days.[3]

Long-term users of the service can also access case management through Kids Helpline, as well as "wrap around care" where a trusted adult is involved in ensuring a child's welfare. Kids Helpline can also refer patients onwards to more formal and in-person services.[3]

See also

[edit]

References

[edit]
  1. ^ "Kids Helpline". yourtown. 5 June 2018. Retrieved 21 June 2020.
  2. ^ "Our Funders". Kids Helpline. 23 November 2017. Retrieved 21 June 2020.
  3. ^ a b c "FAQs". Kids Helpline. 13 November 2017. Retrieved 21 June 2020.
  4. ^ "About Phone Counselling". Kids Helpline. 9 January 2018. Retrieved 21 June 2020.
  5. ^ "About WebChat Counselling". Kids Helpline. 8 January 2018. Retrieved 21 June 2020.
[edit]
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