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{{Short description|Mental health youth support service in Australia}}
{{about|the Australian service|the Canadian service|Kids Help Phone}}
{{confused|Child Helpline International}}

{{Use Australian English|date=June 2020}}
{{Use dmy dates|date = June 2020}}

{{Infobox organization
{{Infobox organization
⚫
| name = Kids Helpline
|
| image =
⚫
| name = Kids Helpline
| founder =
| size = 105px
| size = 105px
⚫
| website = http://www.kidshelpline.com.au/
| services = Phone counselling<br>Online counselling<br>Email counselling
| affiliations = [[yourtown]]
⚫
| website = {{URL|kidshelpline.com.au}}
}}
}}


'''Kids Helpline''' is a free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia. Counsellors respond to more than 6,000 calls each week<ref>{{cite web |url=http://www.kidshelp.com.au/teens/about-us/ |title=Kids Helpline - About Us |accessdate=9 March 2011}}</ref> about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage. The [[helpline]] service receives more than one million calls per year.<ref name="cfh">{{cite book |title=Calling for Help: Language and Social Interaction in Telephone Helplines |last=Baker |first=Carolyn D. |author2=Michael Emmison |author3=Alan Firth |year=2005 |publisher=John Benjamins Publishing |isbn=9027253862 |page=135 |url=https://books.google.com/books?id=F30DJAV6WMMC |accessdate=14 October 2013}}</ref>
'''Kids Helpline''' is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.{{Citation needed|date=June 2020}}


== Funding ==
Kids Helpline is primarily funded from the revenue-raising activities of '''yourtown''' (''formerly BoysTown'') through its prize draws and house lotteries. '''yourtown''' and Kids Helpline are initiatives of the [[De La Salle Brothers]]. Kids Helpline is also supported by their corporate sponsor [[Optus]], state and federal funding, and through individual donations, fundraising events, trusts and funds.
The service is primarily funded by [[yourtown]], an Australian youth community services organisation, which provides the Kids Helpline service.<ref>{{Cite web|title=Kids Helpline|url=https://www.yourtown.com.au/our-services/kids-helpline|access-date=21 June 2020|website=yourtown|date=5 June 2018 }}</ref> Supported by the [[Australian Government]] (through the [[Department of Health and Aged Care]] and the [[Australian Human Rights Commission]]), the [[Queensland Government]], and [[Government of Western Australia]]. It is also supported by corporate sponsors, [[Optus]], [[Bupa]], Future Generation Investment Company, and First National Real Estate.<ref>{{Cite web|title=Our Funders|url=https://kidshelpline.com.au/about/our-funders|access-date=21 June 2020|website=Kids Helpline|date=23 November 2017 }}</ref>

In 2012 it had 4,427 counselling calls from Western Australia children, calls related to bullying rose by 75%.<ref>{{cite news|last=Boddy|first=Natasha|title=Bullies add to helpline workloads|url=http://au.news.yahoo.com/thewest/a/-/wa/18471432/bullies-add-to-helpline-workloads/|accessdate=6 September 2013|newspaper=The West Australian|date=August 13, 2013}}</ref> (2018)


== Counselling methods ==
== Counselling methods ==
All counsellors that provide services through Kids Helpline are university-qualified and are formal employees of yourtown.<ref name="Kids Helpline FAQ">{{Cite web|title=FAQs|url=https://kidshelpline.com.au/about/faqs|access-date=21 June 2020|website=Kids Helpline|date=13 November 2017 }}</ref>
'''Phone Counselling'''


* '''Phone Counselling.''' Free counselling over the phone available 24 hours a day, 7 days a week on '''1800 55 1800'''. The service is a freecall number from all mobiles on Australian carriers, landlines and public payphones.<ref>{{Cite web|title=About Phone Counselling|url=https://www.kidshelpline.com.au/get-help/phone-counselling/|access-date=21 June 2020|website=Kids Helpline|date=9 January 2018 }}</ref>
24 hours a day, 7 days a week. 1800 55 1800 are FREE OF CHARGE and do not incur any costs from phone carriers (when made within Australia from home or mobile phone services).
* '''Online Counselling.''' Called 'WebChat', Kids Helpline counselling is also available online through the website. This service is available 24 hours a day, 7 days a week. Generally, this service has high wait times, ranging up to 50 minutes during peak times in evenings.<ref>{{Cite web|title=About WebChat Counselling|url=https://www.kidshelpline.com.au/get-help/webchat-counselling|access-date=21 June 2020|website=Kids Helpline|date=8 January 2018 }}</ref>
* '''Email Counselling.''' Kids Helpline also provides email counselling through '''counsellor@kidshelpline.com.au'''. The inbox is answered from 8am to 10pm daily, with response times often being within a few days.<ref name="Kids Helpline FAQ" />


Long-term users of the service can also access case management through Kids Helpline, as well as "wrap around care" where a trusted adult is involved in ensuring a child's welfare. Kids Helpline can also refer patients onwards to more formal and in-person services.<ref name="Kids Helpline FAQ" />
'''Web Counselling'''


==See also==
Available 12pm to 10pm Monday to Friday, 10am to 10pm Saturday & Sunday (Queensland time). The person requesting assistance speaks with a counsellor through an instant messaging service.
*[[Crisis hotline]]

*[[List of suicide crisis lines]]
'''Email Counselling'''
*[[Lifeline (crisis support service)]]

*[[Beyond Blue]]
Sometimes an email response can take up to two weeks. It is suggested that those requiring urgent assistance should contact Kids Helpline via 1800 55 1800

== Operational principles ==
*callers are treated with respect
*callers are able to access the same counsellor if they wish to call back
*callers are encouraged to give feedback about Kids Helpline and the service they receive
*callers are referred to professional services if needed

==Similar services==
*[[Kids Help Phone]] (Canada)
*[[Childline]] (UK)


==References==
==References==
{{reflist|30em}}
{{Reflist}}

==Further reading==
*Harris, Jessica. [http://trove.nla.gov.au/version/173145025 "Extending client-centered support: counselors’ proposals to shift from email to telephone counseling"], De Gruyter Mouton, 2012-11-10
*Price, Megan. [http://trove.nla.gov.au/work/184461034?q=%22Kids+Helpline%22&l-format=Article%2FJournal+or+magazine+article&c=article&versionId=200893020 "Help-seeking among Indigenous Australian adolescents"], Youth Studies Australia, v.32, no.1, March 2013, p.10-18
*Emmison, Michael. [http://trove.nla.gov.au/work/38812094?q=%22Kids+Helpline%22&l-format=Article%2FJournal+or+magazine+article&c=article&versionId=51537865 "Script proposals: a device for empowering clients in counselling"]. SAGE Publications, 2011
*Hawke, Philippa. Don't Just Listen- Tell Me What To Do [https://www.yourtown.com.au/sites/default/files/document/dont_just_listen_tell_me_what_to_do-%20Published%20June%202017.pdf] Queensland Review, Vol 24, Issue 1, 2017, pp 116-122


==External links==
==External links==
*{{Official website|kidshelpline.com.au}}
*[http://www.kidshelp.com.au Kids Helpline Website]
*[http://www.facebook.com/KidsHelpline Kids Helpline Facebook Page]
*[https://www.yourtown.com.au/what-we-do/kids-helpline yourtown Website]
*[http://www.optus.com.au/portal/site/aboutoptus/menuitem.cfa0247099a6f722d0b61a108c8ac7a0/?vgnextoid=db98a47491954010VgnVCM10000029a67c0aRCRD Optus Mobile]


{{Authority control}}


[[Category:Child-related organisations in Australia]]
[[Category:Child-related organisations in Australia]]

Latest revision as of 10:18, 13 January 2024

This article is about the Australian service. For the Canadian service, see Kids Help Phone.
Not to be confused with Child Helpline International.

Kids Helpline
ServicesPhone counselling
Online counselling
Email counselling
Affiliationsyourtown
Websitekidshelpline.com.au

Kids Helpline is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.[citation needed]

Funding

[edit]

The service is primarily funded by yourtown, an Australian youth community services organisation, which provides the Kids Helpline service.[1] Supported by the Australian Government (through the Department of Health and Aged Care and the Australian Human Rights Commission), the Queensland Government, and Government of Western Australia. It is also supported by corporate sponsors, Optus, Bupa, Future Generation Investment Company, and First National Real Estate.[2]

Counselling methods

[edit]

All counsellors that provide services through Kids Helpline are university-qualified and are formal employees of yourtown.[3]

  • Phone Counselling. Free counselling over the phone available 24 hours a day, 7 days a week on 1800 55 1800. The service is a freecall number from all mobiles on Australian carriers, landlines and public payphones.[4]
  • Online Counselling. Called 'WebChat', Kids Helpline counselling is also available online through the website. This service is available 24 hours a day, 7 days a week. Generally, this service has high wait times, ranging up to 50 minutes during peak times in evenings.[5]
  • Email Counselling. Kids Helpline also provides email counselling through counsellor@kidshelpline.com.au. The inbox is answered from 8am to 10pm daily, with response times often being within a few days.[3]

Long-term users of the service can also access case management through Kids Helpline, as well as "wrap around care" where a trusted adult is involved in ensuring a child's welfare. Kids Helpline can also refer patients onwards to more formal and in-person services.[3]

See also

[edit]

References

[edit]
  1. ^ "Kids Helpline". yourtown. 5 June 2018. Retrieved 21 June 2020.
  2. ^ "Our Funders". Kids Helpline. 23 November 2017. Retrieved 21 June 2020.
  3. ^ a b c "FAQs". Kids Helpline. 13 November 2017. Retrieved 21 June 2020.
  4. ^ "About Phone Counselling". Kids Helpline. 9 January 2018. Retrieved 21 June 2020.
  5. ^ "About WebChat Counselling". Kids Helpline. 8 January 2018. Retrieved 21 June 2020.
[edit]
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