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{{Infobox company
{{More citations needed|date=May 2024}}{{Infobox company
| name = Qualfon, Inc.
| name = Qualfon, Inc.
| logo = [[File:Qualfon_Company_Logo.jpg|150px|The Qualfon Logo]]
| logo = [[File:Qualfon_Company_Logo.jpg|150px|The Qualfon Logo]]
| area_served = International clients
| area_served = International clients
| industry = {{bulleted list|[[Business process outsourcing]] (BPO) | [[Offshoring]] | [[Telemarketing]] | [[Call Center|Call center consulting]] | Technical support | Collections | Lead generation | Back-office support}}
| industry = {{bulleted list|[[Business process outsourcing]] (BPO) | [[Telemarketing]] | [[Call Center|Call center consulting]] | Technical support | Collections | Lead generation | Back-office support}}
| products =
| products =
| services = Call centers, BPO and back-office processing
| services = Call centers, BPO and back-office processing
| net_income =
| net_income =
| assets =
| assets =
| equity =
| equity =
| owner =
| owner =
| num_employees = 15,000
| num_employees = 15,000{{citation needed|date=January 2024}}
| parent =
| parent =
| divisions = Qualfon DSG
| divisions = Qualfon DSG
| subsid =
| subsid =
| footnotes =
| footnotes =
| intl =
⚫
| foundation = 1995
| intl =
⚫
| location_country =
⚫
| foundation = 1995
⚫
}}
⚫
| location_country =
'''Qualfon, Inc.''' is a company that supplies [[outsourcing]] services to call centers, back offices, and business processes. The company was founded in 1995{{where|date=January 2024}} and is privately held.
⚫
}}
'''Qualfon, Inc.''' is a global provider of call center, back office, and business process outsourcing (BPO) services.<ref>[http://www.biznow.gy/2013/09/05/qualfon-to-create-6000-jobs/ BizNow Guyana Business and Finance News OnDemand]</ref> Founded in 1995, Qualfon provides outsourcing services including call centers, customer service, customer acquisition and retention, customer on-boarding, as well as back-office processing. The company is privately held. Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).<ref>[http://www.qualfon.com/about-qualfon/our-values/ Qualfon Official Website]</ref>


Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).
⚫
In March 2013, Qualfon acquired Data Control Group (DCG),<ref>[http://www.prweb.com/releases/2013/3/prweb10494247.htm PRWeb Online]</ref> which is now Qualfon Data Services Group (DSG), a division of Qualfon that performs back-office processing.


== Acquisitions ==
In May 2014, Qualfon acquired Center Partners,<ref>[http://www.wpp.com/wpp/investor/financialnews/2014/may/07/kantar-divests-center-partners-in-the-united-states/ WWP.com]</ref> a United States contact center outsourcing company. Center Partners operates as a fully integrated part of Qualfon.
⚫
In March 2013 Qualfon acquired Data Control Group (DCG), which is now called the Qualfon Data Services Group and performs back-office processing.
The acquisition expanded Qualfon's operations with sales and technical support expertise, 2,500 additional employees, and six contact centers across Idaho, Washington, and Colorado.


In May 2014 Qualfon acquired Center Partners, a United States contact center outsourcing company.<ref>{{Cite web |title=Global call center concern acquires Center Partners {{!}} Spokane Journal of Business |url=https://www.spokanejournal.com/articles/6197-global-call-center-concern-acquires-center-partners |access-date=2024-05-10 |website=www.spokanejournal.com |language=en}}</ref>
In April 2016, Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas. CSG expanded Qualfon's competency in property and casualty insurance, transportation and logistics, as well as retail services. The company now operates as a fully integrated part of Qualfon.<ref>{{Cite web|url=http://www.prweb.com/releases/2016/03/prweb13302076.htm|title = Qualfon Acquires Culture.Service.Growth (CSG)}}</ref>


In April 2016 Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas.<ref>{{Cite web |last=staff |first=Coloradoan |title=Qualfon buys up Texas competitor |url=https://www.coloradoan.com/story/money/business/2016/04/27/qualfon-buys-up-texas-competitor/83558820/ |access-date=2024-05-10 |website=Fort Collins Coloradoan |language=en-US}}</ref>
In December 2017, Qualfon acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services to more than 100 clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries. Dialog Direct has more than 3,500 employees with ten locations in the United States and one location in Costa Rica. It also has an @home operation across the United States. With this sizable acquisition, Qualfon now has approximately 16,500 employees in 28 locations; 20 in the United States, 3 in the Philippines, 3 in Guyana, 1 in Mexico, and 1 in Costa Rica. It maintains a strong financial position enabling, Qualfon to continue to invest in future growth <ref>{{Cite web|url=https://www.prweb.com/releases/2017/12/prweb14996775.htm|title = Qualfon Acquires Dialog Direct}}</ref>

In December 2017 Qualfon acquired Dialog Direct, a BPO{{clarification needed|date=January 2024}} company that provides lead generation, sales, and customer support services.<ref>{{Cite web |last=Ammachchi |first=Narayan |date=2017-12-11 |title=Qualfon Acquires Dialog Direct, Gains Entry Into Costa Rica - Nearshore Americas |url=https://nearshoreamericas.com/qualfon-acquires-dialog-direct-gains-entry-costa-rica/ |access-date=2024-05-10 |language=en}}</ref>


==References==
==References==

Latest revision as of 00:29, 10 May 2024

Qualfon, Inc.
Industry
Founded1995
Area served
International clients
ServicesCall centers, BPO and back-office processing
Number of employees
15,000[citation needed]
DivisionsQualfon DSG

Qualfon, Inc. is a company that supplies outsourcing services to call centers, back offices, and business processes. The company was founded in 1995[where?] and is privately held.

Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).

Acquisitions

[edit]

In March 2013 Qualfon acquired Data Control Group (DCG), which is now called the Qualfon Data Services Group and performs back-office processing.

In May 2014 Qualfon acquired Center Partners, a United States contact center outsourcing company.[1]

In April 2016 Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas.[2]

In December 2017 Qualfon acquired Dialog Direct, a BPO[clarification needed] company that provides lead generation, sales, and customer support services.[3]

References

[edit]
  1. ^ "Global call center concern acquires Center Partners | Spokane Journal of Business". www.spokanejournal.com. Retrieved 2024-05-10.
  2. ^ staff, Coloradoan. "Qualfon buys up Texas competitor". Fort Collins Coloradoan. Retrieved 2024-05-10.
  3. ^ Ammachchi, Narayan (2017-12-11). "Qualfon Acquires Dialog Direct, Gains Entry Into Costa Rica - Nearshore Americas". Retrieved 2024-05-10.
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