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| genre = [[Voice over Internet Protocol]]
| genre = [[Voice over Internet Protocol]]
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'''Elastix''' is a [[unified communications]] [[Communications server|server]] software that brings together IP PBX, email, IM, faxing and collaboration functionality. It has a Web interface and includes capabilities such as a [[call center]] software with predictive dialing.
'''Elastix''' is a [[unified communications]] [[Communications server|server]] software that brings together [[IP address|IP]] [[Business telephone system|PBX]], [[email]], IM, [[Fax|faxing]] and collaboration functionality. It has a Web interface and includes capabilities such as a [[call center]] software with predictive dialing.


The Elastix 2.5 functionality is based on open source projects including [[Asterisk (PBX)|Asterisk]], [[FreePBX]], [[HylaFAX]], [[Openfire]] and [[Postfix (software)|Postfix]]. Those packages offer the PBX, fax, instant messaging and email functions, respectively.
The Elastix 2.5 functionality is based on open source projects including [[Asterisk (PBX)|Asterisk]], [[FreePBX]], [[HylaFAX]], [[Openfire]] and [[Postfix (software)|Postfix]]. Those packages offer the PBX, fax, instant messaging and email functions, respectively.
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== Support for telephony hardware ==
== Support for telephony hardware ==
Elastix 2.5 has a good support for telephony hardware.<ref>{{cite web |url=http://www.elastix.org/en/#top |title=Elastix.org |newspaper=Elastix.org |date= |author= |accessdate=June 21, 2016 |archive-date=February 14, 2018 |archive-url=https://web.archive.org/web/20180214074113/http://www.elastix.org/en/#top |url-status=dead }}</ref> It includes drivers for the major manufacturers like [[Dinstar]], [[OpenVox]], [[Digium]], Khomp, [[Sangoma Technologies Corporation]], [[Rhino Equipment]], Xorcom, and [[Yealink]].<ref>{{cite web |url=http://www.elastix.org/index.php/product-information/certified-hardware.html#answer6 |title=Elastix - Certified Hardware |archiveurl=https://web.archive.org/web/20100703154910/http://www.elastix.org/product-information/certified-hardware.html |archivedate=July 3, 2010 |accessdate=June 21, 2016}}</ref> The most of these drivers are supported through the [[zaptel]] project or modified versions of it. Other drivers are supported by the [[mISDN]] project and other projects.
Elastix 2.5 has a good support for telephony hardware.<ref>{{cite web |url=http://www.elastix.org/en/#top |title=Elastix.org |newspaper=Elastix.org |date= |author= |accessdate=June 21, 2016 |archive-date=February 14, 2018 |archive-url=https://web.archive.org/web/20180214074113/http://www.elastix.org/en/#top |url-status=dead }}</ref> It includes drivers for the major manufacturers like [[Dinstar]], [[OpenVox]], [[Digium]], Khomp, [[Sangoma Technologies Corporation]], [[Rhino Equipment]], Xorcom, and {{Ill|Yealink|zh|亿联网络}}.<ref>{{cite web |url=http://www.elastix.org/index.php/product-information/certified-hardware.html#answer6 |title=Elastix - Certified Hardware |archiveurl=https://web.archive.org/web/20100703154910/http://www.elastix.org/product-information/certified-hardware.html |archivedate=July 3, 2010 |accessdate=June 21, 2016}}</ref> The most of these drivers are supported through the [[zaptel]] project or modified versions of it. Other drivers are supported by the [[mISDN]] project and other projects.


Elastix 2.5 also supports other phone brands thanks to the [[Session Initiation Protocol|SIP]] and [[IAX]] protocols that Asterisk implements. These protocols are based on public available standards. For this reason any manufacturer can build a product that supports them. Some certified manufacturers are [[Ascom (company)|Ascom]], [[Snom]] and Yealink.
Elastix 2.5 also supports other phone brands thanks to the [[Session Initiation Protocol|SIP]] and [[IAX]] protocols that Asterisk implements. These protocols are based on public available standards. For this reason any manufacturer can build a product that supports them. Some certified manufacturers are [[Ascom (company)|Ascom]], [[Snom]] and Yealink.
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== Call center module ==
== Call center module ==


Elastix 2.5 was the first distribution that included a call center module with a [[predictive dialer]], released entirely as free software. This module can be installed from the same web-based Elastix interface through a module loader. The call center module can handle incoming and outgoing campaigns. It can also optionally be made more powerful by adding common third party modules like [[QueueMetrics]]<ref>{{cite web |url=http://www.elastix.com/en/portfolio-item/queuemetrics/ |title=Elastix Addons - QueueMetrics |date= |author= |accessdate= October 12, 2016}}</ref> and
Elastix 2.5 was the first distribution that included a call center module with a [[predictive dialer]], released entirely as free software. This module can be installed from the same web-based Elastix interface through a module loader. The call center module can handle incoming and outgoing campaigns. It can also optionally be made more powerful by adding common third party modules like [[QueueMetrics]]<ref>{{cite web |url=http://www.elastix.com/en/portfolio-item/queuemetrics/ |title=Elastix Addons - QueueMetrics |date= |author= |accessdate=October 12, 2016 |archive-date=October 13, 2016 |archive-url=https://web.archive.org/web/20161013071509/http://www.elastix.com/en/portfolio-item/queuemetrics/ |url-status=dead }}</ref> and
[[WombatDialer]].<ref>{{cite web |url=http://www.elastix.com/en/portfolio-item/wombat-dialer/ |title=Elastix Addons - WombatDialer |date= |author= |accessdate= October 12, 2016}}</ref>
[[WombatDialer]].<ref>{{cite web |url=http://www.elastix.com/en/portfolio-item/wombat-dialer/ |title=Elastix Addons - WombatDialer |date= |author= |accessdate=October 12, 2016 |archive-date=October 13, 2016 |archive-url=https://web.archive.org/web/20161013073354/http://www.elastix.com/en/portfolio-item/wombat-dialer/ |url-status=dead }}</ref>


== History of the project ==
== History of the project ==
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== Similar software distributions ==
== Similar software distributions ==
* [[Issabel]] – A project to maintain and advance an open-source [[Fork (software development)|fork]] of Elastix.
* [[Issabel]] – A project to maintain and advance an open-source [[Fork (software development)|fork]] of Elastix.
* [[FreePBX Distro]] – Official Distro of the FreePBX Project maintained by [[Sangoma Technologies Corporation]]
* [[FreePBX Distro]] – FreePBX's official distribution maintained by [[Sangoma Technologies Corporation]]
* PBX in a Flash – Originally used FreePBX, later versions use 3CX
* PBX in a Flash – Originally used FreePBX, later versions use 3CX
* [[Asterisk (PBX)|AsteriskNOW]] – Merged into FreePBX<ref>{{cite web|url=https://wiki.asterisk.org/wiki/display/AST/Sangoma+and+Digium+Join+Together+FAQ|title=Sangoma and Digium Join Together FAQ|date=2018-08-24|accessdate=2020-07-31}}</ref>
* [[Asterisk (PBX)|AsteriskNOW]] – Merged into FreePBX<ref>{{cite web|url=https://wiki.asterisk.org/wiki/display/AST/Sangoma+and+Digium+Join+Together+FAQ|title=Sangoma and Digium Join Together FAQ|date=2018-08-24|accessdate=2020-07-31}}</ref>
* [[trixbox]] – Now End of Life, uses Forked version of FreePBX was maintained by Fonality <ref>{{cite web|url=http://en.wikinoticia.com/Technology/general-technology/118490-four-linux-distribution-with-asterisk-and-freepbx-to-set-up-a-voip-pbx |title=Four Linux distribution with Asterisk and FreePBX to set up a VoIP PBX |publisher=En.wikinoticia.com |date=2012-05-30 |accessdate=2016-06-21}}</ref>
* [[trixbox]] – Now end-of-life, uses forked version of FreePBX. Was maintained by Fonality.<ref>{{cite web|url=http://en.wikinoticia.com/Technology/general-technology/118490-four-linux-distribution-with-asterisk-and-freepbx-to-set-up-a-voip-pbx |title=Four Linux distribution with Asterisk and FreePBX to set up a VoIP PBX |publisher=En.wikinoticia.com |date=2012-05-30 |accessdate=2016-06-21}}</ref>


== References ==
== References ==
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[[Category:Asterisk (PBX)]]
[[Category:Asterisk (PBX)]]
[[Category:FreePBX]]
[[Category:FreePBX]]
[[Category:Formerly free software]]
[[Category:Formerly open-source or free software]]

Latest revision as of 16:33, 3 June 2024

Elastix
Isotipo-elastix
Isotipo-elastix
Developer3CX
OS familyLinux
Working stateCurrent
Source modelOpen source and Proprietary
Latest release2.5 GPL (Stable), 5.0 Proprietary (Stable) / 11 February 2016; 8 years ago (2016-02-11)[1]
Kernel typeMonolithic (Linux)
LicenseGNU General Public License(2.5) Proprietary (5.0)
Official websitewww.elastix.org

Elastix is a unified communications server software that brings together IP PBX, email, IM, faxing and collaboration functionality. It has a Web interface and includes capabilities such as a call center software with predictive dialing.

The Elastix 2.5 functionality is based on open source projects including Asterisk, FreePBX, HylaFAX, Openfire and Postfix. Those packages offer the PBX, fax, instant messaging and email functions, respectively.

As of Elastix 5.0 all functionality is provided through 3CX, a software based private branch exchange (PBX) based on the SIP (Session Initiation Protocol) standard. It enables extensions to make calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services. Elastix 5.0 is an IP business phone system that supports standard SIP soft/hard phones, VoIP services and traditional PSTN phone lines.

Elastix 2.5 is free software, released under the GNU General Public License. Elastix 5.0 is Proprietary released under the terms of the 3CX license.

Support for telephony hardware

[edit]

Elastix 2.5 has a good support for telephony hardware.[2] It includes drivers for the major manufacturers like Dinstar, OpenVox, Digium, Khomp, Sangoma Technologies Corporation, Rhino Equipment, Xorcom, and Yealink [zh].[3] The most of these drivers are supported through the zaptel project or modified versions of it. Other drivers are supported by the mISDN project and other projects.

Elastix 2.5 also supports other phone brands thanks to the SIP and IAX protocols that Asterisk implements. These protocols are based on public available standards. For this reason any manufacturer can build a product that supports them. Some certified manufacturers are Ascom, Snom and Yealink.

Call center module

[edit]

Elastix 2.5 was the first distribution that included a call center module with a predictive dialer, released entirely as free software. This module can be installed from the same web-based Elastix interface through a module loader. The call center module can handle incoming and outgoing campaigns. It can also optionally be made more powerful by adding common third party modules like QueueMetrics[4] and WombatDialer.[5]

History of the project

[edit]

Elastix was created and maintained by PaloSanto Solutions, an Open Source support company based in Ecuador. Elastix was released to the public for the first time in March 2006. It was not a complete distribution but a Web interface for CDR (Call Detail Records) reporting. It was not until late December 2006 that Elastix was released as a Linux distribution with Asterisk, Zaptel and a number of other packages which were easily administrated via a user friendly Web interface that caught the community's attention.

The Elastix 2.5 Linux distribution is based on CentOS, which has binary compatibility with Red Hat Enterprise Linux.

From its initial release until now the Elastix distro has grown in popularity. The project was nominated for two straight years (2007 and 2008) as finalist in the SourceForge Community Choice Awards.[6][7]

In 2016 the Elastix project was acquired by 3CX. With this acquisition the Elastix Distro versioned at 5.0 was switched to a proprietary software on top of Debian with the 3CX platform.[8][9] Open-source forks of pre-version 5 Elastix are being maintained by the Issabel project.

Similar software distributions

[edit]

References

[edit]
  1. ^ "Elastix.org". Elastix.org. Archived from the original on June 20, 2016. Retrieved June 21, 2016.
  2. ^ "Elastix.org". Elastix.org. Archived from the original on February 14, 2018. Retrieved June 21, 2016.
  3. ^ "Elastix - Certified Hardware". Archived from the original on July 3, 2010. Retrieved June 21, 2016.
  4. ^ "Elastix Addons - QueueMetrics". Archived from the original on October 13, 2016. Retrieved October 12, 2016.
  5. ^ "Elastix Addons - WombatDialer". Archived from the original on October 13, 2016. Retrieved October 12, 2016.
  6. ^ "SourceForge Community Blog | 2007 Community Choice Awards". Sourceforge.net. 2016-06-13. Retrieved 2016-06-21.
  7. ^ "2008 CCA: Finalists". Community Blog. Source forge. 2016-06-13. Retrieved 2016-06-21.
  8. ^ "Elastix 5 is Powered by 3CX". Archived from the original on 9 December 2016. Retrieved 7 December 2016.
  9. ^ Spehalski, Marc (2016-12-21). "RIP Elastix - Hello Renegade and FreePBX". VoIP Insider. Archived from the original on 2016-12-24. Retrieved 2021-08-01.
  10. ^ "Sangoma and Digium Join Together FAQ". 2018-08-24. Retrieved 2020-07-31.
  11. ^ "Four Linux distribution with Asterisk and FreePBX to set up a VoIP PBX". En.wikinoticia.com. 2012-05-30. Retrieved 2016-06-21.
[edit]
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