Consumer Direct: Difference between revisions
BOT--Reverting link addition(s) by 81.147.151.147 to revision 653479465 (https://www.citizensadvice.org.uk/ (redirect from http://www.adviceguide.org.uk) [\bcitizensadvice\.org\.uk\b]) |
Citation bot (talk | contribs) Added title. Changed bare reference to CS1/2. | Use this bot. Report bugs. | Suggested by Grimes2 | #UCB_webform 77/675 |
||
| (11 intermediate revisions by 9 users not shown) | |||
| Line 1: | Line 1: | ||
{{Use dmy dates|date=April 2022}} |
|||
'''Consumer Direct''' was a [[Her Majesty's Government|Government]]-funded [[call centre]] providing basic consumer advice in the [[United Kingdom]]. Information was also provided on their website (see below). Following a review by government in 2010, Consumer Direct ceased to operate in March 2012 with its role being handed to the Citizens Advice consumer service. The new service operates using the same telephone number and provides the same level of advice as Consumer Direct did. |
'''Consumer Direct''' was a [[Her Majesty's Government|Government]]-funded [[call centre]] providing basic consumer advice in the [[United Kingdom]]. Information was also provided on their website (see below). Following a review by government in 2010, Consumer Direct ceased to operate in March 2012 with its role being handed to the Citizens Advice consumer service. The new service operates using the same telephone number and provides the same level of advice as Consumer Direct did. |
||
Consumer Direct's intention was to make such basic advice available to everyone regardless of the area in which they live. |
Consumer Direct's intention was to make such basic advice available to everyone regardless of the area in which they live. |
||
Previously, provision of consumer advice services varied, with some local Councils operating extensive services with several staff; and others relying on other local advice services such as the [[Citizens Advice Bureau]]. |
Previously, provision of consumer advice services varied, with some local Councils operating extensive services with several staff; and others relying on other local advice services such as the [[Citizens Advice Bureau]]. |
||
The service operated via a standardised national telephone number (currently |
The service operated via a standardised national telephone number (currently 0808 223 1133) and by e-mail. Simpler complaints were dealt with directly; more complex matters that may require direct intervention or indicate some criminality were passed on to the relevant organisation (usually the relevant local [[Trading Standards]] office) as a referral. The website also provided a number of advice sheets. |
||
Trading Standards offices were notified of all complaints relating to a trader based in their area. It was expected that this would assist in identifying problem traders more quickly. |
Trading Standards offices were notified of all complaints relating to a trader based in their area. It was expected that this would assist in identifying problem traders more quickly. |
||
Data was transmitted on a secure network using a standardised xml format which assists automated uploading of the information into local databases and eventually into the proposed eTSN (electronic Trading Standards Network). |
Data was transmitted on a secure network using a standardised xml format which assists automated uploading of the information into local databases and eventually into the proposed eTSN (electronic Trading Standards Network). The eTSN never progressed. |
||
==Abolition== |
==Abolition== |
||
Consumer Direct closed on 31 March 2012 with its functions being passed to Citizens Advice. The Citizens Advice consumer service provides email and phone advice as well as self-help material through its website |
Consumer Direct closed on 31 March 2012 with its functions being passed to Citizens Advice. The Citizens Advice consumer service provides email and phone advice as well as self-help material through its website.<ref>{{cite web | url=http://www.citizensadvice.org.uk/consumer/ | title=Consumer }}</ref> |
||
== References == |
== References == |
||
{{reflist}} |
|||
*[http://webarchive.nationalarchives.gov.uk/*/http://www.consumerdirect.gov.uk/ Consumer Direct website] |
*[http://webarchive.nationalarchives.gov.uk/*/http://www.consumerdirect.gov.uk/ Consumer Direct website] |
||
*[http://consumerdirect.gov.uk/project/ Technical documentation] |
*[https://web.archive.org/web/20070203081520/http://www.consumerdirect.gov.uk/project/ Technical documentation] |
||
*[ |
*[https://www.independent.co.uk/news/uk/politics/civil-servants-feel-axe-as-osborne-cuts-pound6bn-1981108.html ''Independent'' article] |
||
*[ |
*[https://www.bbc.co.uk/news/business-11540624 Consumer Direct helpline to be run by Citizens Advice] |
||
*[http://www.parliament.uk/briefing-papers/SN05717.pdf Public bodies review: consumer bodies] |
*[http://www.parliament.uk/briefing-papers/SN05717.pdf Public bodies review: consumer bodies]{{Dead link|date=April 2019 |bot=InternetArchiveBot |fix-attempted=yes }} |
||
*[http://www.adviceguide.org.uk//consumer_e/if_you_need_more_help.htm Citizens Advice consumer service] |
*[http://www.adviceguide.org.uk//consumer_e/if_you_need_more_help.htm Citizens Advice consumer service] |
||
| ⚫ | |||
[[Category:Programmes of the Government of the United Kingdom]] |
[[Category:Programmes of the Government of the United Kingdom]] |
||
| ⚫ | |||
Latest revision as of 19:27, 1 September 2024
Consumer Direct was a Government-funded call centre providing basic consumer advice in the United Kingdom. Information was also provided on their website (see below). Following a review by government in 2010, Consumer Direct ceased to operate in March 2012 with its role being handed to the Citizens Advice consumer service. The new service operates using the same telephone number and provides the same level of advice as Consumer Direct did.
Consumer Direct's intention was to make such basic advice available to everyone regardless of the area in which they live.
Previously, provision of consumer advice services varied, with some local Councils operating extensive services with several staff; and others relying on other local advice services such as the Citizens Advice Bureau.
The service operated via a standardised national telephone number (currently 0808 223 1133) and by e-mail. Simpler complaints were dealt with directly; more complex matters that may require direct intervention or indicate some criminality were passed on to the relevant organisation (usually the relevant local Trading Standards office) as a referral. The website also provided a number of advice sheets.
Trading Standards offices were notified of all complaints relating to a trader based in their area. It was expected that this would assist in identifying problem traders more quickly.
Data was transmitted on a secure network using a standardised xml format which assists automated uploading of the information into local databases and eventually into the proposed eTSN (electronic Trading Standards Network). The eTSN never progressed.
Abolition
[edit]Consumer Direct closed on 31 March 2012 with its functions being passed to Citizens Advice. The Citizens Advice consumer service provides email and phone advice as well as self-help material through its website.[1]
References
[edit]- Consumer Direct website
- Technical documentation
- Independent article
- Consumer Direct helpline to be run by Citizens Advice
- Public bodies review: consumer bodies[permanent dead link]
- Citizens Advice consumer service
 | This article about an organisation in the United Kingdom is a stub. You can help Wikipedia by expanding it. |