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{{Short description|American messaging platform}}
{{Short description|American messaging platform}}
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{{Advert|date=April 2023}}
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{{Infobox company
{{Infobox company
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'''Gupshup''' is an American [[Text message|messaging platform]] for businesses to communicate. With primary operations in [[India]], [[United States]], [[Europe]], [[Latin America]], [[Africa]], [[Middle East]] and [[South East Asia]]. It is owned and operated by Webaroo Inc.<ref>{{Cite web |date=2021-04-08 |title=Business messaging platform Gupshup raises $100M |url=https://siliconangle.com/2021/04/08/business-messaging-platform-gupshup-raises-100m/ |access-date=2021-09-09 |website=SiliconANGLE |language=en-US}}</ref>
'''Gupshup''' is an American [[Text message|messaging platform]] for businesses to communicate. With primary operations in [[India]], [[United States]], [[Europe]], [[Latin America]], [[Africa]], [[Middle East]] and [[South East Asia]]. It is owned and operated by Webaroo Inc.<ref>{{Cite web |date=2021-04-08 |title=Business messaging platform Gupshup raises $100M |url=https://siliconangle.com/2021/04/08/business-messaging-platform-gupshup-raises-100m/ |access-date=2021-09-09 |website=SiliconANGLE |language=en-US}}</ref>

The platform provides a single messaging API for 30+ channels, various conversational experience-building tool kits for any use case, and a network of emerging market partnerships across messaging channels, device manufacturers, ISVs and operators.


The company provides [[Messaging]], [[Voice]], [[Video]], [[Unstructured Supplementary Service Data|USSD]] and IP messaging, and chatbot development services to [[BFSI]] (banking, financial services and insurance), retail, [[e-commerce]], [[Fintech]], [[Edtech|EdTech]], [[Healthcare]] and [[Media & Entertainment]] companies.<ref>{{Cite news |date=January 5, 2017 |title=Yes Bank Launches 'Yes mPower', An AI Powered Chatbot to Offer Loan Assistance |language=en-US |work=NextBigWhat. |url=https://www.nextbigwhat.com/yes-bank-launches-yes-mpower-an-ai-powered-chatbot-to-offer-loan-assistance-297/ |access-date=2017-10-09}}</ref><ref>{{Cite news |title=Pegg is a Facebook Messenger chatbot that can be your personal accountant |language=en |work=Digit |url=http://www.digit.in/machine-learning-and-ai/pegg-is-a-facebook-messenger-chatbot-that-can-be-your-personal-accountant-31175.html |access-date=2017-10-09}}</ref><ref>{{Cite news |last=Bureau |first=Indiaretailing |date=June 15, 2017 |title=Titan launches chatbot to assist e-shoppers - Indiaretailing.com |language=en-US |work=Indiaretailing.com |url=http://www.indiaretailing.com/2017/06/15/retail/titan-launches-chatbot-assist-e-shoppers/ |access-date=2017-10-09}}</ref>
The company provides [[Messaging]], [[Voice]], [[Video]], [[Unstructured Supplementary Service Data|USSD]] and IP messaging, and chatbot development services to [[BFSI]] (banking, financial services and insurance), retail, [[e-commerce]], [[Fintech]], [[Edtech|EdTech]], [[Healthcare]] and [[Media & Entertainment]] companies.<ref>{{Cite news |date=January 5, 2017 |title=Yes Bank Launches 'Yes mPower', An AI Powered Chatbot to Offer Loan Assistance |language=en-US |work=NextBigWhat. |url=https://www.nextbigwhat.com/yes-bank-launches-yes-mpower-an-ai-powered-chatbot-to-offer-loan-assistance-297/ |access-date=2017-10-09}}</ref><ref>{{Cite news |title=Pegg is a Facebook Messenger chatbot that can be your personal accountant |language=en |work=Digit |url=http://www.digit.in/machine-learning-and-ai/pegg-is-a-facebook-messenger-chatbot-that-can-be-your-personal-accountant-31175.html |access-date=2017-10-09}}</ref><ref>{{Cite news |last=Bureau |first=Indiaretailing |date=June 15, 2017 |title=Titan launches chatbot to assist e-shoppers - Indiaretailing.com |language=en-US |work=Indiaretailing.com |url=http://www.indiaretailing.com/2017/06/15/retail/titan-launches-chatbot-assist-e-shoppers/ |access-date=2017-10-09}}</ref>


==History==
==History==
Gupshup was founded in 2004 by Beerud Sheth as an SMS network in [[India]] and is headquartered in Cupertino, [[California]].<ref>{{Cite web|last=G|first=kumar|last2=harv|date=2021-08-16|title=How Gupshup Uses AI|url=https://analyticsindiamag.com/how-gupshup-uses-ai/|access-date=2021-09-09|website=Analytics India Magazine|language=en-US}}</ref><ref name=":0">{{Cite web|last=Lee|first=Allen|date=2021-04-15|title=20 Things You Didn't Know About Gupshup|url=https://moneyinc.com/gupshup/|access-date=2021-10-03|website=Money Inc|language=en-US}}</ref>
Gupshup was founded in 2004 by Beerud Sheth as an SMS network in [[India]], and is headquartered in Cupertino, [[California]].<ref>{{Cite web|last=G|first=kumar|last2=harv|date=2021-08-16|title=How Gupshup Uses AI|url=https://analyticsindiamag.com/how-gupshup-uses-ai/|access-date=2021-09-09|website=Analytics India Magazine|language=en-US}}</ref><ref name=":0">{{Cite web|last=Lee|first=Allen|date=2021-04-15|title=20 Things You Didn't Know About Gupshup|url=https://moneyinc.com/gupshup/|access-date=2021-10-03|website=Money Inc|language=en-US}}</ref>


Gupshup also developed a smart messaging app, Teamchat, which introduced patent-pending “smart” messages in 2014. Gupshup’s Smart messaging platform also provides tools for developers to quickly and easily build, test, deploy, monitor, and track bots and other smart messaging services.{{Citation needed|date=April 2023}}
Gupshup developed the messaging app Teamchat, which introduced "smart" messages in 2014.{{Citation needed|date=April 2023}}


In 2015, the multi-channel serverless bot platform went live. In 2016, Gupshup launched a partnership with FBM, and launched APIs for [[Slack (software)|Slack]], [[Telegram (software)|Telegram]], and introduced their bot platform and bot builder tools.{{Citation needed|date=April 2023}}
In 2015, the multi-channel serverless bot platform went live. In 2016, Gupshup launched a partnership with FBM, and launched APIs for [[Slack (software)|Slack]], [[Telegram (software)|Telegram]], and introduced their bot platform and bot builder tools.<ref>{{Cite web |date=2023-01-18 |title=Gupshup launches Auto Bot Builder for developing enterprise-specific chatbots |url=https://www.techcircle.in/2023/01/18/gupshup-launches-auto-bot-builder-for-developing-enterprise-specific-chatbots |access-date=2024-09-05 |website=Techcircle |language=en}}</ref>


In 2017, the company was one of the earliest global partners of [[WhatsApp]]. Gupshup also created the Interbot framework and built chatbots for Google Assistant and Alexa. In 2018, Gupshup partnered with leading handset OEMs to deliver a rich messaging experience.{{Citation needed|date=April 2023}}
In 2017, the company was one of the earliest global partners of [[WhatsApp]]. Gupshup also created the Interbot framework and built chatbots for Google Assistant and Alexa. In 2018, Gupshup partnered with leading handset OEMs.{{Citation needed|date=April 2023}}


In 2020, the company launched its very own IP Messaging channel - Gupshup IP Messaging aka GIP.
In 2020, the company launched its own IP Messaging channel - Gupshup IP Messaging, aka GIP.


In April 2021, Gupshup raised a $100 million Series F funding round led by [[Tiger Global Management|Tiger Global]] at a valuation of $1.4 billion, becoming a [[Unicorn (finance)|unicorn]]. The platform was used by more than 100,000 businesses and developers.<ref>{{Cite web |title=Messaging platform Gupshup raises $100 million at $1.4 billion valuation |url=https://social.techcrunch.com/2021/04/08/messaging-platform-gupshup-raises-100-million-at-1-4-billion-valuation/ |access-date=2021-10-14 |website=TechCrunch |language=en-US}}</ref> In July 2021, it raised an additional $140 million.<ref>{{Cite web |title=Business messaging platform Gupshup raises $240 million from Tiger Global, Fidelity and others |url=https://social.techcrunch.com/2021/07/28/business-messaging-platform-gupshup-raises-240-million-from-tiger-global-fidelity-and-others/ |access-date=2021-10-03 |website=TechCrunch |language=en-US}}</ref>
In April 2021, Gupshup raised a $100 million Series F funding round led by [[Tiger Global Management|Tiger Global]] at a valuation of $1.4 billion, becoming a [[Unicorn (finance)|unicorn]]. The platform was used by more than 100,000 businesses and developers.<ref>{{Cite web |title=Messaging platform Gupshup raises $100 million at $1.4 billion valuation |url=https://techcrunch.com/2021/04/08/messaging-platform-gupshup-raises-100-million-at-1-4-billion-valuation/ |access-date=2021-10-14 |website=TechCrunch |language=en-US}}</ref> In July 2021, it raised an additional $140 million.<ref>{{Cite web |title=Business messaging platform Gupshup raises $240 million from Tiger Global, Fidelity and others |url=https://techcrunch.com/2021/07/28/business-messaging-platform-gupshup-raises-240-million-from-tiger-global-fidelity-and-others/ |access-date=2021-10-03 |website=TechCrunch |language=en-US}}</ref>


===Acquisitions===
===Acquisitions===
* In September 2021, Gupshup acquired DOTGO, a rich communications system (RCS) business messaging (RBM) player based in [[New Jersey]].<ref>{{Cite news|last=Alawadhi|first=Neha|date=2021-09-23|title=Gupshup acquires New Jersey-based RBM player Dotgo for undisclosed sum|work=Business Standard India|url=https://www.business-standard.com/article/companies/gupshup-acquires-new-jersey-based-rbm-player-dotgo-for-undisclosed-sum-121092300963_1.html|access-date=2021-10-03}}</ref>
* In September 2021, Gupshup acquired DOTGO, a rich communications system (RCS) business messaging (RBM) player based in [[New Jersey]].<ref>{{Cite news|last=Alawadhi|first=Neha|date=2021-09-23|title=Gupshup acquires New Jersey-based RBM player Dotgo for undisclosed sum|work=Business Standard India|url=https://www.business-standard.com/article/companies/gupshup-acquires-new-jersey-based-rbm-player-dotgo-for-undisclosed-sum-121092300963_1.html|access-date=2021-10-03}}</ref>
* In February 2022, Gupshup acquired AI-powered Voice company, Knowlarity Communications.<ref>{{Cite web |date=2022-02-02 |title=Gupshup Acquires AI-Powered Voice Leader, Knowlarity, Strengthens Conversational Engagement Portfolio |url=https://www.businesswire.com/news/home/20220202005128/en/Gupshup-Acquires-AI-Powered-Voice-Leader-Knowlarity-Strengthens-Conversational-Engagement-Portfolio |access-date=2023-08-01 |website=www.businesswire.com |language=en}}</ref>
* In February 2022, Gupshup acquired the AI-powered voice company Knowlarity Communications.<ref>{{Cite web |date=2022-02-02 |title=Gupshup Acquires AI-Powered Voice Leader, Knowlarity, Strengthens Conversational Engagement Portfolio |url=https://www.businesswire.com/news/home/20220202005128/en/Gupshup-Acquires-AI-Powered-Voice-Leader-Knowlarity-Strengthens-Conversational-Engagement-Portfolio |access-date=2023-08-01 |website=www.businesswire.com |language=en}}</ref>
* In April 2022, Gupshup acquired Active.ai, a Conversational AI Platform for Banks and Fintech Companies.<ref>{{Cite web |date=2022-04-05 |title=Gupshup acquires Active.Ai, a leading conversational AI platform for banks & fintech companies |url=https://www.cnbctv18.com/business/companies/gupshup-acquires-activeai-a-leading-conversational-ai-platform-for-banks--fintech-companies-13052812.htm |access-date=2023-08-01 |website=cnbctv18.com |language=en}}</ref>
* In April 2022, Gupshup acquired Active.ai, a conversational AI platform for banks and Fintech companies.<ref>{{Cite web |date=2022-04-05 |title=Gupshup acquires Active.Ai, a leading conversational AI platform for banks & fintech companies |url=https://www.cnbctv18.com/business/companies/gupshup-acquires-activeai-a-leading-conversational-ai-platform-for-banks--fintech-companies-13052812.htm |access-date=2023-08-01 |website=cnbctv18.com |language=en}}</ref>


==Technology==
==Technology==
In April 2016, Gupshup launched one of the first [[chatbot]] building platforms.<ref>{{Cite web|last=Bhalla|first=Tarush|date=2021-05-18|title=Gupshup eyes conversational commerce|url=https://www.livemint.com/companies/start-ups/gupshup-eyes-conversational-commerce-11621280768291.html|access-date=2021-09-17|website=mint|language=en}}</ref> As of September 2017, the company has over 30,000 chatbots across 22 channels like [[Facebook Messenger]],<ref>{{Cite news|url=https://timesofindia.indiatimes.com/business/india-business/now-shop-with-titan-using-chatbots/articleshow/59155840.cms|title='50pc of enterprises will spend more on chatbots compared to mobile apps by 2021,' says Gupshup CEO Beerud Sheth|date=March 14, 2018|work=YourStory.com|access-date=2018-04-13|language=en-US}}</ref> [[SMS]], [[Twitter]], [[Google Hangouts|Hangouts]], [[Google Home]],<ref>{{Cite news|url=https://venturebeat.com/2016/12/08/google-partners-with-gupshup-to-develop-voice-activated-actions-for-google-home/|title=Google teams with Gupshup to develop voice-activated Actions for Google Home|date=December 8, 2016|work=VentureBeat|access-date=2018-04-13|language=en-US}}</ref> [[Amazon Alexa]], [[WeChat]], [[Skype]], [[Microsoft Teams]], and [[email]].<ref name=":0" />
In April 2016, Gupshup launched one of the first [[chatbot]] building platforms.<ref>{{Cite web|last=Bhalla|first=Tarush|date=2021-05-18|title=Gupshup eyes conversational commerce|url=https://www.livemint.com/companies/start-ups/gupshup-eyes-conversational-commerce-11621280768291.html|access-date=2021-09-17|website=mint|language=en}}</ref> As of September 2017, the company has over 30,000 chatbots across 22 channels, like [[Facebook Messenger]],<ref>{{Cite news|url=https://timesofindia.indiatimes.com/business/india-business/now-shop-with-titan-using-chatbots/articleshow/59155840.cms|title='50pc of enterprises will spend more on chatbots compared to mobile apps by 2021,' says Gupshup CEO Beerud Sheth|date=March 14, 2018|work=YourStory.com|access-date=2018-04-13|language=en-US}}</ref> [[SMS]], [[Twitter]], [[Google Hangouts|Hangouts]], [[Google Home]],<ref>{{Cite news|url=https://venturebeat.com/2016/12/08/google-partners-with-gupshup-to-develop-voice-activated-actions-for-google-home/|title=Google teams with Gupshup to develop voice-activated Actions for Google Home|date=December 8, 2016|work=VentureBeat|access-date=2018-04-13|language=en-US}}</ref> [[Amazon Alexa]], [[WeChat]], [[Skype]], [[Microsoft Teams]], and [[email]].<ref name=":0" />


==References==
==References==

Latest revision as of 11:46, 5 September 2024

Gupshup
Company typePrivate company
IndustrySoftware
FounderBeerud Sheth
HeadquartersSan Francisco, California
Key people
  • Beerud Sheth (CEO)
ProductsChatbots
Websitegupshup.io

Gupshup is an American messaging platform for businesses to communicate. With primary operations in India, United States, Europe, Latin America, Africa, Middle East and South East Asia. It is owned and operated by Webaroo Inc.[1]

The company provides Messaging, Voice, Video, USSD and IP messaging, and chatbot development services to BFSI (banking, financial services and insurance), retail, e-commerce, Fintech, EdTech, Healthcare and Media & Entertainment companies.[2][3][4]

History

[edit]

Gupshup was founded in 2004 by Beerud Sheth as an SMS network in India, and is headquartered in Cupertino, California.[5][6]

Gupshup developed the messaging app Teamchat, which introduced "smart" messages in 2014.[citation needed]

In 2015, the multi-channel serverless bot platform went live. In 2016, Gupshup launched a partnership with FBM, and launched APIs for Slack, Telegram, and introduced their bot platform and bot builder tools.[7]

In 2017, the company was one of the earliest global partners of WhatsApp. Gupshup also created the Interbot framework and built chatbots for Google Assistant and Alexa. In 2018, Gupshup partnered with leading handset OEMs.[citation needed]

In 2020, the company launched its own IP Messaging channel - Gupshup IP Messaging, aka GIP.

In April 2021, Gupshup raised a $100 million Series F funding round led by Tiger Global at a valuation of $1.4 billion, becoming a unicorn. The platform was used by more than 100,000 businesses and developers.[8] In July 2021, it raised an additional $140 million.[9]

Acquisitions

[edit]
  • In September 2021, Gupshup acquired DOTGO, a rich communications system (RCS) business messaging (RBM) player based in New Jersey.[10]
  • In February 2022, Gupshup acquired the AI-powered voice company Knowlarity Communications.[11]
  • In April 2022, Gupshup acquired Active.ai, a conversational AI platform for banks and Fintech companies.[12]

Technology

[edit]

In April 2016, Gupshup launched one of the first chatbot building platforms.[13] As of September 2017, the company has over 30,000 chatbots across 22 channels, like Facebook Messenger,[14] SMS, Twitter, Hangouts, Google Home,[15] Amazon Alexa, WeChat, Skype, Microsoft Teams, and email.[6]

References

[edit]
  1. ^ "Business messaging platform Gupshup raises $100M". SiliconANGLE. April 8, 2021. Retrieved September 9, 2021.
  2. ^ "Yes Bank Launches 'Yes mPower', An AI Powered Chatbot to Offer Loan Assistance". NextBigWhat. January 5, 2017. Retrieved October 9, 2017.
  3. ^ "Pegg is a Facebook Messenger chatbot that can be your personal accountant". Digit. Retrieved October 9, 2017.
  4. ^ Bureau, Indiaretailing (June 15, 2017). "Titan launches chatbot to assist e-shoppers - Indiaretailing.com". Indiaretailing.com. Retrieved October 9, 2017. {{cite news}}: |last= has generic name (help)
  5. ^ G, kumar; harv (August 16, 2021). "How Gupshup Uses AI". Analytics India Magazine. Retrieved September 9, 2021.
  6. ^ a b Lee, Allen (April 15, 2021). "20 Things You Didn't Know About Gupshup". Money Inc. Retrieved October 3, 2021.
  7. ^ "Gupshup launches Auto Bot Builder for developing enterprise-specific chatbots". Techcircle. January 18, 2023. Retrieved September 5, 2024.
  8. ^ "Messaging platform Gupshup raises $100 million at $1.4 billion valuation". TechCrunch. Retrieved October 14, 2021.
  9. ^ "Business messaging platform Gupshup raises $240 million from Tiger Global, Fidelity and others". TechCrunch. Retrieved October 3, 2021.
  10. ^ Alawadhi, Neha (September 23, 2021). "Gupshup acquires New Jersey-based RBM player Dotgo for undisclosed sum". Business Standard India. Retrieved October 3, 2021.
  11. ^ "Gupshup Acquires AI-Powered Voice Leader, Knowlarity, Strengthens Conversational Engagement Portfolio". www.businesswire.com. February 2, 2022. Retrieved August 1, 2023.
  12. ^ "Gupshup acquires Active.Ai, a leading conversational AI platform for banks & fintech companies". cnbctv18.com. April 5, 2022. Retrieved August 1, 2023.
  13. ^ Bhalla, Tarush (May 18, 2021). "Gupshup eyes conversational commerce". mint. Retrieved September 17, 2021.
  14. ^ "'50pc of enterprises will spend more on chatbots compared to mobile apps by 2021,' says Gupshup CEO Beerud Sheth". YourStory.com. March 14, 2018. Retrieved April 13, 2018.
  15. ^ "Google teams with Gupshup to develop voice-activated Actions for Google Home". VentureBeat. December 8, 2016. Retrieved April 13, 2018.
[edit]
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