Hospitality Association of Namibia: Difference between revisions

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The Hospitality Association of Namibia (HAN) is a trade association for the hospitality sector in Namibia. It is funded by its members and serves as a self-regulating governing body for all aspects of the hospitality industry. It provides members with guidelines for service and access to training.^[1]

Composition

An executive committee of its members, elected by its members, governs HAN.^[1]

History

The Hospitality Association of Namibia was established in 1987 with 16 members, and membership has since grown to include over 400 members.^[1]

Membership

Members of HAN include representatives of every area of hospitality, including hotels, guest houses, guest farms, lodges, rest camps, restaurants, conference centers and catering services.^[1]^[2]

Office

The HAN head office is located in Namibia's capital city, Windhoek.

References

^ ^a ^b ^c ^d "HAN Namibia".
^ "Home". H.A.N. Retrieved 2021-08-18.

[:1-1] "HAN Namibia".

[2] "Home". H.A.N. Retrieved 2021-08-18.

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[2]

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+{{Short description|Trade association in Namibia}}
-The Hospitality Association of Namibia (HAN) is a trade association for the hospitality sector in Namibia, Africa. It is fully funded by its members and serves as a self-regulating governing body for all aspects of the hospitality industry, by providing its members with guidelines for service excellence and access to training<ref name=":1">{{Cite web|url=http://www.hannamibia.com/|title=HAN Namibia|last=|first=|date=|website=|publisher=|access-date=}}</ref>.
+The '''Hospitality Association of Namibia''' (HAN) is a [[trade association]] for the hospitality sector in [[Namibia]]. It is funded by its members and serves as a self-regulating governing body for all aspects of the [[hospitality industry]]. It provides members with guidelines for service and access to [[training]].<ref name=":1">{{Cite web|url=http://www.hannamibia.com/|title=HAN Namibia|last=|first=|date=|website=|publisher=|access-date=}}</ref>
-'''Contents'''
-'''1  Composition'''
-'''2  History'''
-'''3  Membership'''
-'''4  HAN Member Benefits'''
-     '''4.1 Communications'''
-     '''4.2 Preferential Rates'''
-     '''4.3 Industry Perks'''
-     '''4.4 Other benefits'''
-'''5  Members'''
-'''6  HAN Awards of Excellence'''
-'''7  Website'''
 == Composition ==
-The number and diversity of its members make HAN truly representative of the hospitality industry, and the association plays an important role in the tourism & hospitality sector of Namibia. An executive committee comprised of its members, elected by its members, in turn governs HAN<ref name=":1" />.
+An executive committee of its members, elected by its members, governs HAN.<ref name=":1" />
 == History ==
-The Hospitality Association of Namibia was established in 1987 with just 16 members, and membership has since grown to include over 400 members<ref name=":1" />.
+The Hospitality Association of [[Namibia]] was established in 1987 with 16 members, and membership has since grown to include over 400 members.<ref name=":1" />
 == Membership ==
-Members of HAN include representatives of every area of hospitality, including hotels, guest houses, guest farms, lodges, rest camps, restaurants, conference centers and catering services<ref name=":1" />.
+Members of HAN include representatives of every area of hospitality, including hotels, guest houses, guest farms, lodges, rest camps, restaurants, conference centers and catering services.<ref name=":1" /><ref>{{Cite web|title=Home|url=https://www.hannamibia.com/|access-date=2021-08-18|website=H.A.N|language=en-US}}</ref>
+== Office ==
+The HAN head office is located in Namibia's capital city, [[Windhoek]].
-== HAN Member Benefits ==
-All Members benefit from several services which add value to their daily operations as well as the experiences of their customers<ref name=":1" />:
-'''Communications'''
-HAN members receive an industry newsletter published at regular intervals and have a dedicated page on the HAN Website<ref name=":1" />.
-'''Preferential Rates'''
-HAN membership cards entitle the holder to<ref name=":1" />:
-* Discounted rates at various establishments throughout Namibia, RSA, Zimbabwe and Zambia.
-* Reduced insurance rates with Alexander Forbes.
-* Favourable credit card rates with Standard Bank of Namibia for full members.
-* Discounted rates on TV licenses for properties with 10 televisions or more.
-* Preferential Avis Car Hire rates.
-* Reduced prices on formal training at NATH and the Namibia Hotel School.
-'''Industry Perks'''
-* Participation at the Annual Congress and HAN Tourism Trade Forum<ref name=":1" /><ref name=":0" />.
-* An open channel of communication with important government bodies such as the Namibia Tourism Board (NTB) and other tourism related associations, such as the Federation of Namibian Tourism Associations<ref name=":0">{{Cite web|url=http://allafrica.com/stories/201508141309.html|title=Namibia: NTB and Han to Host Conference|website=allAfrica.com|access-date=2016-03-08}}</ref><ref>{{Cite web|url=http://www.fenata.org/members|title=FENATA Members - FENATA {{!}} Federation of Namibian Tourism Association in Namibia|website=www.fenata.org|access-date=2016-03-08}}</ref><ref name=":1" />.
-* Membership to the Namibian Employers' Federation as a group<ref>{{Cite web|url=www.nef.com.na/|title=Namibia Employers Federation|last=|first=|date=|website=|publisher=|access-date=}}</ref><ref name=":1" />.
-'''Other benefits'''
-These include access to a dedicated legal and labour relations consultant and hot-line, and the ability to make use of Orion, the Prosperity Namibia Medical Scheme and Tourism Group Pension Fund, from Old Mutual<ref name=":1" />.
-== Members ==
-The following accommodation establishments in Namibia are members of HAN<ref>{{Cite web|url=http://www.namibweb.com/han.htm|title=Members of Hospitality Association {{!}} Namibia|website=www.namibweb.com|access-date=2016-03-08}}</ref>:
-# Windhoek Country Club and Resort
-# Avani Windhoek
-# Swakopmund Hotel and Entertainment Center
-== HAN Awards of Excellence ==
-HAN recognises and rewards its members annually in several categories, as follows<ref name=":1" />:
-* The '''HAN Personality Award''' is awarded to an individual in the tourism sector who consistently exhibits exceptional service in delivering input towards the promotion of the hospitality industry and the image of tourism in general.
-* The '''HAN Hotelier of the Year''' is a manager, establishment owner or hotelier who displays outstanding professionalism and service to the industry.
-* The '''HAN Entrepreneur of the Year''' Award recognises an individual who contributes to the Namibian economy and the tourism industry in particular, though their leadership in terms of their business promotions, entrepreneurship and development, decisions and actions.
-These awards are based on nominations and ratings by guests and hospitality employees in terms of service excellence throughout the year, and are awarded in bronze, silver and gold categories.
-== Website ==
-The HAN website (<nowiki>http://www.hannamibia.com/</nowiki>) serves to promote its members by allowing users to quickly and effectively locate holiday or business services according to their needs<ref name=":1" />.
-A potential guest or visitor to Namibia simply enters their preferences into the search engine in order to find a list of HAN members that meet their criteria.  From this selection, the user can then proceed directly to the website of the relevant member.
-The website endeavours to provide users with the most up to date and comprehensive information regarding the Namibian tourism industry in general and HAN members specifically.
-Features of the website include:
-* The latest tourism-related headlines and events.
-* Information on all HAN members and suppliers.
-* Contact details for the HAN executive committee.
-* Details on vacant job posts within the hospitality industry.
-* Access to download important documents and forms pertaining to the industry such as Health and Safety documentation, newsletters, membership applications, and nomination forms for the HAN Awards.
-== HAN Code of Conduct ==
-The HAN Code of Conduct ensures that all its members remain committed to furthering the aims of Namibian Tourism and providing exceptional experiences to visitors<ref>{{Cite web|url=http://www.namibweb.com/hancode.htm|title=http://www.namibweb.com/hancode.htm|website=www.namibweb.com|access-date=2016-03-08}}</ref><ref name=":1" />.
-In summary, the Code of Conduct commits all HAN members to:
-* Maintain high standards of courtesy and hospitality.
-* Ensure that facilities and services are in accordance with their establishment category.
-* Honesty in all their marketing endeavours.
-* Allow visitors enough opportunity to view the accommodation before registration.
-* Transparency with regard to inclusions and exclusions with regard to pricing and any fees applicable to additional services and facilities.
-* Provide a receipt for payment and details of any payments due, if requested.
-* Advise guests of any alteration in rates prior to registration.
-* Adhere to the prices quoted initially.
-* Prompt and courteous responses to all correspondence, enquiries and complaints.
-* Ensure the safety of guests and their possessions.
-* Avoid discrimination in any form, notwithstanding the operator’s Right of Admission.
-* Promote fellow HAN establishments.
-* Discourage payment of commission to any entity other than bona fide tour operators or travel agents.
-* Deal with any disagreement pertaining to HAN circumstances or events via the executive committee.
-* Timeous payment of monies owing to HAN.
-* Adhere to Namibian law.
-* Train staff to the highest levels of professionalism.
-* Encourage their peers to become members of HAN.
-* Assist in the promotion of Namibia in all respects.
 == References ==
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 [[Category:Hospitality industry organizations]]
+[[Category:Self-regulatory organizations]]
+[[Category:Regulation in Namibia]]