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CableHell was an independent consumer lobby group designed by customers of Virgin Media (previously known as NTL/Telewest for Cable TV services in the UK) to discuss issues and create a community where people could submit their own views of the company, and opinions on how to improve products or services. The forum membership included a number of Virgin Media employees who helped out customers of Virgin Media and provided a source of official information.

CableHell was occasionally cited by global news sources such as the BBC, The Times and The Guardian as well as other online publications.

Started in April 2002, CableHell was one of the UK's larger ex-ntl: focused customer support forums in the UK. There were numerous forums available for members, for each different type of service which Virgin Media provides; such as Digital TV, Telephone, Internet and Mobile. There were also alternative forums for other topics and providers, as well as a number of support and FAQ guides available.

The forum was previously known as Ntl:hell however with the re-branding of NTL/Telewest, the name changed to reflect this.

Employee Hacking

An employee of ntl was alleged to have attempted to hack the forum on New Year's Eve 2002, and send abusive messages to their members. The hacker was traced back to Ntl offices and the company later carried out a formal internal investigation [1]. Ntl terminated the employment of the individual and apologised to the forum [2].

Closure

At 10:34pm on March 16, 2009, the site was taken offline by its owner [3] without advance notice or explanation. At that time it had 387,625 posts, and 34,332 registered members.

On February 23, 2010, Cable Forum announced the closure of Cable Hell by its domain owner, and its acquisition by Cable Forum, with the old Cable Hell Domain now redirecting to the Cable Forum site. The former Cable Hell moderating team began encouraging Cable Hell members to join a new 'temporary' site on Facebook. [4] In a statement, Cable Forum said it wished to encourage Cable Hell members to become members of Cable Forum. [5] Archived 2011-07-17 at the Wayback Machine

The CableHell team members recently re-launched as [6]

External links

References

@@ Line 1: / Line 1: @@
+{{Short description|Independent consumer lobby group}}
-[[Image:Cablehelllogo.png|right|ntlhell]]
+[[Image:Cablehelllogo.png|300px|right|thumb]]
-'''CableHell''' is an independent consumer lobby group designed by customers of [[Virgin Media]] (previously known as [[NTL]]/[[Telewest]] for [[Cable TV]] services in the UK) to discuss issues and create a community where people can submit their own views of the company, and how to make products or services better. The forum also contains a high number of [[Virgin Media]] employees who regulary help out customers of [[Virgin Media]] and provide a source of official information.
+'''CableHell''' was an independent consumer lobby group designed by customers of [[Virgin Media]] (previously known as [[NTL:Telewest|NTL]]/[[Telewest]] for [[Cable TV]] services in the UK) to discuss issues and create a community where people could submit their own views of the company, and opinions on how to improve products or services. The forum membership included a number of [[Virgin Media]] employees who helped out customers of [[Virgin Media]] and provided a source of official information.
-CableHell is regulary cited by global news sources such as the BBC, The Times and The Guardian as well as many other online publications.
+CableHell was occasionally cited by global news sources such as the BBC, The Times and The Guardian as well as other online publications.
-Started in [http://www.theregister.co.uk/2002/04/16/ntl_gets_new_protest_site/ April 2002], CableHell is the UK's 3rd biggest ex-ntl: focused customer support forum in the UK, with over 31,000 members. There are numerous forums available for members, for each different type of service which [[Virgin Media]] provides; Such as Digital TV, Telephone, Internet and Mobile. There are also alternative forums for other topics and providers, as well as a number of support and [[FAQ]] guides available.
+Started in [https://www.theregister.co.uk/2002/04/16/ntl_gets_new_protest_site/ April 2002], CableHell was one of the UK's larger ex-ntl: focused customer support forums in the UK. There were numerous forums available for members, for each different type of service which [[Virgin Media]] provides; such as Digital TV, Telephone, Internet and Mobile. There were also alternative forums for other topics and providers, as well as a number of support and [[FAQ]] guides available.
-The forum was previously known as Ntl:hell however with the recent re-branding of [[Ntl]]/[[Telewest]], the name changed to reflect this.
+The forum was previously known as Ntl:hell however with the re-branding of [[NTL:Telewest|NTL]]/[[Telewest]], the name changed to reflect this.
 ==Employee Hacking==
-An employee of [[ntl]] was alleged to have attempted to hack the forum on [[New Years Eve]] [[2002]], and send abusive messages to their members. The hacker was traced back to [[Ntl]] offices and the company later carried out a formal internal investigation [http://www.theregister.co.uk/2003/01/20/ntl_suspends_employee_over_ntlhell/]. [[Ntl]] terminated the employment of the individual and apologised to the forum [http://www.theregister.co.uk/2003/01/24/ntl_sacks_hacker_for_gross/].
+An employee of [[NTL:Telewest|ntl]] was alleged to have attempted to hack the forum on [[New Year's Eve]] 2002, and send abusive messages to their members. The hacker was traced back to Ntl offices and the company later carried out a formal internal investigation [https://www.theregister.co.uk/2003/01/20/ntl_suspends_employee_over_ntlhell/]. Ntl terminated the employment of the individual and apologised to the forum [https://www.theregister.co.uk/2003/01/24/ntl_sacks_hacker_for_gross/].
+== Closure ==
+At 10:34pm on March 16, 2009, the site was taken offline by its owner [https://archive.today/20090322182458/http://www.cableforum.co.uk/board/25/33647328-cablehell-gone-page-2.html%23post34754849] without advance notice or explanation. At that time it had 387,625 posts, and 34,332 registered members.
+On February 23, 2010, [[Cable Forum]] announced the closure of Cable Hell by its domain owner, and its acquisition by [[Cable Forum]], with the old Cable Hell Domain now redirecting to the [[Cable Forum]] site.  The former Cable Hell moderating team began encouraging Cable Hell members to join a new 'temporary' site on Facebook. [http://www.facebook.com/group.php?gid=8590553694]  In a statement, Cable Forum said it wished to encourage Cable Hell members to become members of Cable Forum. [http://www.cableforum.co.uk/board/25/33662037-cablehell-co-uk.html] {{Webarchive|url=https://web.archive.org/web/20110717073938/http://www.cableforum.co.uk/board/25/33662037-cablehell-co-uk.html |date=2011-07-17 }}
+The CableHell team members recently re-launched as [http://www.interhell.co.uk]
+==See also==
+* [[Virgin Media]]
+* [[Nthellworld]]
 ==External links==
-* http://www.cablehell.co.uk (formally known as http://www.ntlhell.co.uk )
+* http://www.cablehell.co.uk (formally known as ntlhell.co.uk )
-* http://www.ntl.com
+* [http://www.virginmedia.com Virgin Media - Official Site]
-* [http://www.guardian.co.uk/guardian_jobs_and_money/story/0,,1390451,00.html The Guardian - Going online for gripes of wrath]
+* [https://www.theguardian.com/guardian_jobs_and_money/story/0,,1390451,00.html The Guardian - Going online for gripes of wrath]
 * [http://business.guardian.co.uk/story/0,,869893,00.html The Guardian - City diary]
 * [http://news.bbc.co.uk/1/hi/uk/2981689.stm BBC - Do online rants get results?]
 * [http://news.bbc.co.uk/1/hi/technology/4896104.stm BBC - Will 'fourplay' be the next big thing?]
-* [http://business.timesonline.co.uk/tol/business/article475625.ece?token=null&offset=24 The Times - Agenda]
+* [https://web.archive.org/web/20110612011840/http://business.timesonline.co.uk/tol/business/article475625.ece?token=null&offset=24 The Times - Agenda]
-* [http://business.timesonline.co.uk/tol/business/columnists/article852445.ece The Times - Let's call the whole thing off]
+* [https://web.archive.org/web/20110612011912/http://business.timesonline.co.uk/tol/business/columnists/article852445.ece The Times - Let's call the whole thing off]
-* [http://www.theregister.co.uk/2003/01/20/ntl_suspends_employee_over_ntlhell/ The Register - ntl: suspends employee over ntl:hell hack]
+* [https://www.theregister.co.uk/2003/01/20/ntl_suspends_employee_over_ntlhell/ The Register - ntl: suspends employee over ntl:hell hack]
-* [http://www.theregister.co.uk/2003/01/24/ntl_sacks_hacker_for_gross/ The Register - ntl: sacks hacker for gross misconduct]
+* [https://www.theregister.co.uk/2003/01/24/ntl_sacks_hacker_for_gross/ The Register - ntl: sacks hacker for gross misconduct]
-* [http://www.theregister.co.uk/2003/04/07/anticap_lobby_group_calls/ The Register - AntiCap lobby group calls for BB freedom]
+* [https://www.theregister.co.uk/2003/04/07/anticap_lobby_group_calls/ The Register - AntiCap lobby group calls for BB freedom]
-* [http://www.theregister.co.uk/2002/08/20/ntlhell_protest_site_defends_libel/ The Register - ntlhell protest site defends libel allegations]
+* [https://www.theregister.co.uk/2002/08/20/ntlhell_protest_site_defends_libel/ The Register - ntlhell protest site defends libel allegations]
 * [http://www.webuser.co.uk/news/31874.html WebUser Magazine - Customers hold NTL to ransom]
+* [http://www.interhell.co.uk/forums Interhell]
+{{Consumer protection}}
-==See also==
-* [[NTL]]
-* [[Nthellworld]]
 [[Category:Internet forums]]
-[[Category:Advocacy groups]]
+[[Category:Consumer rights organizations]]
+[[Category:Consumer organisations in the United Kingdom]]
+[[Category:Virgin Media]]
+==References==
-{{website-stub}}
+{{Reflist}}
-{{org-stub}}

v t e Consumer protection
Organizations	ANEC Association of Community Organizations for Reform Now BEUC CableHell Center for Auto Safety Chamber for Workers and Employees Choice Citizens Advice Citizens Advice Edinburgh Citizens Advice International Citizens Advice Scotland Citizens Advice outside the United Kingdom Connecticut Citizen Action Group Consumentenbond ConsumerLab.com Consumer Alert Consumer Council of Fiji Consumer Direct Consumer Federation of California Consumer NZ Consumer organization Consumer Rights Commission of Pakistan Consumer Rights Directive 2011 Consumers Council of Canada Consumers' Association Consumers' Federation of Australia Consumers International Consumers' Coalition Consumers' Research Consumers Union CU Japan Consumer Watchdog Consumer Watchdog (Botswana) Konsumentenbund Euroconsumers Foodwatch Franchisees and Dealers ICRT Labdoor Open Food Facts Option consommateurs Stiftung Warentest StopBadware Swedish Consumers' Association Swiss Alliance of Consumer Organisations Test Achats Truth in Advertising UFC-Que Choisir
Magazines	Akher Saa Beobachter Choice Consumer Reports Consumers' Checkbook dTest Ethical Consumer Finanztest Guter Rat Pirkka Spendere Meglio Stiftung Warentest Which?
Television	The Checkout Don't Get Done, Get Dom Fair Go Fake Britain Fight Back! with David Horowitz Food Inspectors Gruen The Investigators JE Joe Lycett's Got Your Back Marketplace Rip Off Britain Rogue Traders Short Change Street Cents Target That's Life! Watchdog
Lists	List of consumer organizations ICRT Members Consumer organization
Issues	Airline complaints Anti-competitive practices Antitrust Better Business Bureau Class action Competition regulator Consumer complaint Consumer organization Cooling-off period Credit and debt Extended warranty Fair trade Federal Trade Commission Food safety List of food labeling regulations Mandatory labelling Ombudsman Planned obsolescence Product recall Telephone Consumer Protection Act of 1991 Transparency (market)
People	Pamela Gilbert Joanna Guy Ted Halstead Arshad Hasan Tom Hucker Jim Jontz Gene Karpinski Florence Kelley James Love Ralph Nader Anthony Pollina Phil Radford Joyce Elaine Roop Donald Kemp Ross Gene Russianoff Celeste Thorson Michael Vernon
Governmental entities	Banking Standards Board Bureau of Consumer Protection Consumer Financial Protection Bureau European Consumer Centres Network Financial Consumer Agency of Canada Federal Office of Consumer Protection and Food Safety INDEPABIS National Homelessness Advice Service Office of Fair Trading Office for Fair Trading (Malta) Office for Fair Trading (Isle of Man) Pension Wise Water Industry Commission for Scotland Witness Service
Current competition regulators	Administrative Council for Economic Defense Anti-Monopoly Committee Australian Competition & Consumer Commission Autoridade da Concorrência Autorité de la concurrence Comisión Federal de Competencia Económica Comisión Nacional de los Mercados y la Competencia Commerce Commission Competition and Consumer Protection Commission Competition and Markets Authority Competition Appeal Tribunal Competition Bureau Competition Commission Competition Commission Competition Commission Competition and Consumer Commission Directorate-General for Competition Fair Trade Commission Fair Trade Commission Fair Trade Commission Federal Antimonopoly Service Federal Cartel Office Federal Trade Commission Financial Markets Authority International Competition Network International Financial Services Commission Italian Competition Authority Jersey Competition Regulatory Authority Ministry of Commerce of the People's Republic of China Netherlands Competition Authority Norwegian Competition Authority Philippine Competition Commission Queensland Competition Authority Superintendency of Industry and Commerce United States Department of Justice Antitrust Division
Historic competition regulators	Channel Islands Competition and Regulatory Authorities Industrial Commission National Board for Prices and Incomes Securities Commission of New Zealand
Public Interest Research Group (PIRG)	Alaska PIRG Arizona PIRG California PIRG Colorado PIRG Connecticut PIRG Georgia PIRG Illinois PIRG Iowa PIRG Maryland PIRG Massachusetts PIRG Minnesota PIRG Missouri PIRG New Jersey PIRG New Mexico PIRG New York PIRG North Carolina PIRG Ohio PIRG Ontario PIRG Pennsylvania PIRG Michigan PIRG Rhode Island PIRG Vermont PIRG Washington PIRG Wisconsin PIRG
Environmental	Bioscience Resource Project Environmental Action League of Conservation Voters Green Corps Environment America