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{{short description|Spanish travel technology company}}
{{Short description|Spanish travel technology company}}
{{Infobox company
{{Infobox company
| name = Amadeus IT Group, S.A.
| name = Amadeus IT Group, S.A.
| logo = Amadeus (CRS) Logo.svg
| logo_size = 250px
| logo_size = 250px
| image = Edificio Herre (Madrid) 02.jpg
| image = Edificio Herre (Madrid) 02.jpg
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| image_caption = Headquarters in Madrid, Spain
| image_caption = Headquarters in Madrid, Spain
| type = [[S.A. (corporation)|Sociedad Anónima]]
| type = [[S.A. (corporation)|Sociedad Anónima]]
| traded_as = {BMAD{{!}}ES0109067019{{!}}AMS}
| traded_as = {{BMAD|ES0109067019|AMS}}
| ISIN = ES0109067019
| ISIN = {{ISIN|sl=n|pl=y|ES0109067019}}
| foundation = {{start date and age|1987}}
| foundation = {{start date and age|1987}}
| location = [[Madrid]], [[Spain]]
| location = [[Madrid]], [[Spain]]
| key_people = {{unbulleted list|José Antonio Tazón|([[chairman]])|Luis Maroto|([[President (corporate title)|president]] and [[Chief executive officer|CEO]])}}
| key_people = {{unbulleted list|José Antonio Tazón|([[chairman]])|Luis Maroto|([[President (corporate title)|president]] and [[Chief executive officer|CEO]])}}
| products = Travel reservation and booking, Travel management, distribution, booking, Analytics
| industry = [[Travel technology]]
| industry = [[Travel technology]]
| services = Provision of [[computer reservations system]]s; IT systems for the travel industry; online [[travel agency]]
| services = Provision of [[computer reservations system]]s; IT systems for the travel industry; online [[travel agency]]
| revenue = {{Increase}} €5.578 billion <small>(2019)<ref name=AR>{{cite web |url=https://corporate.amadeus.com/documents/en/resources/corporate-information/corporate-documents/global-reports/2019/amadeus-global-report-2019.pdf | title=Amadeus Global Report 2019 | publisher=Amadeus}}</ref></small>
| revenue = {{Increase}} {{€|2.67 billion|link=yes}} (2021)<ref name=AR>{{cite web |url=https://corporate.amadeus.com/documents/en/investors/2021/quarterly-results/q4/fy2021-consolidated-accounts.pdf | title=Amadeus FY2021 consolidated financial report | publisher=Amadeus |pages=11–12}}</ref>
| operating_income = {{Increase}} €1.865 billion <small>(2017)<ref name=AR/></small>
| operating_income = {{Increase}} €-83 million (2021)<ref name=AR />
| net_income = {{Increase}} €1.161 billion <small>(2017)<ref name=AR/></small>
| net_income = {{Increase}} €-142 million (2021)<ref name=AR />
| assets = {{Increase}} €7.883 billion <small>(2017)<ref name=AR/></small>
| assets = {{Decrease}} €11.18 billion (2021)<ref name=AR />
| equity = {{Increase}} €2.649 billion <small>(2017)<ref name=AR/></small>
| equity = {{Increase}} €3.75 billion (2021)<ref name=AR />
| num_employees = {{increase}} 19,000 <small>(2020)<ref>{{cite news | url=https://apnews.com/Globe%20Newswire/ea6121afcd569a098078b8ca4d6f7d92 | title=EbixCash Signs Agreement with Amadeus to Propel its end-to-end travel vision to empower travel agents, and travelers in APAC and UAE | work=[[Associated Press]] | date=January 15, 2020}}</ref></small>
| num_employees = {{decrease}} 16,433 (end 2021)<ref name=GR>{{cite web |url=https://corporate.amadeus.com/documents/en/resources/corporate-information/corporate-documents/global-reports/2021/amadeus-global-report-2021.pdf | title=Amadeus Global Report 2021 | publisher=Amadeus |page=76}}</ref>
| subsid = TravelTainment, AAI
| subsid = Amadeus Leisure IT GmbH, AAI
| homepage = {{URL|https://amadeus.com/}}
| homepage = {{URL|https://amadeus.com/}}
}}
}}


'''Amadeus IT Group, S.A.''' ({{IPAc-en|ˌ|æ|m|ə|ˈ|d|eɪ|ə|s|_|aɪ|_|ˈ|t|iː}}) is a major Spanish multinational [[technology company]] that provides software for the global [[Travel technology|travel]] and [[Travel technology|tourism]] industry. It is the world's leading provider of travel technology that focus on developing software for airlines, hotels, travel agencies, and other travel-related businesses.<ref>{{Cite news |last=Sarkar |first=Brinda |date=2023-02-23 |title=Amadeus looks to hire tech talent, expand operations in India |work=The Economic Times |url=https://economictimes.indiatimes.com/jobs/fresher/amadeus-looks-to-hire-tech-talent-expand-operations-in-india/articleshow/98175742.cms?from=mdr |access-date=2023-08-26 |issn=0013-0389}}</ref><ref>{{Cite web |title=Directory of Strategic Partners |url=https://www.iata.org/en/about/sp/partners-directory/ |access-date=2023-08-26 |website=www.iata.org |language=en}}</ref>
'''Amadeus IT Group, S.A.''' ({{IPAc-en|ˌ|æ|m|ə|ˈ|d|eɪ|ə|s|_|aɪ|_|ˈ|t|iː}}) is a major Spanish IT provider for the global [[travel]] and [[tourism]] industry.


==Company profile==
The company is structured around two areas: its [[global distribution system]] and its Information Technology business. Amadeus provides search, pricing, booking, ticketing and other processing services in real-time to travel providers and travel agencies through its [[Amadeus CRS]] distribution business area. It also offers [[computer software]] that automates processes such as reservations, [[inventory management software]] and [[departure control system]]s. It services customers including airlines, hotels, tour operators, insurers, car rental and railway companies, [[ferry]] and [[cruise line]]s, [[travel agencies]] and individual travellers directly.
The company is structured around two areas: its [[global distribution system]] and its Information Technology business. Amadeus provides search, pricing, booking, ticketing and other processing services in real-time to travel providers and travel agencies through its [[Amadeus CRS]] distribution business area. It also offers [[computer software]] that automates processes such as reservations, [[inventory management software]] and [[departure control system]]s. It services customers including airlines, hotels, tour operators, insurers, car rental and railway companies, [[ferry]] and [[cruise line]]s, [[travel agencies]] and individual travellers directly.


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The [[parent company]] of Amadeus IT Group, holding over 99.7% of the firm, is Amadeus IT Holding S.A. It was listed on the Spanish stock exchanges on 29 April 2010.<ref>{{cite web| url=http://www.cnmv.es/Portal/Consultas/Folletos/FolletosEmisionOPV.aspx?nif=A-84236934 | title=CNMV – Folletos de emisión y OPVs | publisher=Cnmv.es | date=April 14, 2010}}</ref>
The [[parent company]] of Amadeus IT Group, holding over 99.7% of the firm, is Amadeus IT Holding S.A. It was listed on the Spanish stock exchanges on 29 April 2010.<ref>{{cite web| url=http://www.cnmv.es/Portal/Consultas/Folletos/FolletosEmisionOPV.aspx?nif=A-84236934 | title=CNMV – Folletos de emisión y OPVs | publisher=Cnmv.es | date=April 14, 2010}}</ref>


Amadeus has central sites in [[Madrid]], [[Spain]] (corporate headquarters and marketing), [[Sophia Antipolis]], [[France]] (product development), [[London]], [[UK]] (product development), [[Breda]], [[Netherlands]] (development), [[Erding]], [[Germany]] ([[Data center]]) and [[Bangalore]], [[India]] (product development) as well as regional offices in [[Boston]], [[Bangkok]], [[Buenos Aires]], [[Dubai]], [[Miami]], [[Istanbul]], [[Singapore]], and [[Sydney]].<ref name=offices>{{cite web | url=https://corporate.amadeus.com/en/contact-us/all-offices | title=Worldwide offices}}</ref><ref>{{cite web | url=https://amadeus.com/en/insights/blog/our-worldwide-offices | title=Amadeus offices around the world | first=Steve | last=Joseph | publisher=Amadeus | date=5 July 2012}}</ref> At market level, Amadeus maintains customer operations through 173 local Amadeus Commercial Organisations (ACOs) covering 195 countries. The Amadeus group employs 14,200 employees worldwide,<ref>{{cite web | url=https://www.forbes.com/companies/amadeus-it-holdings/ | title=Amadeus IT Holdings on Forbes Lists | work=[[Forbes]] | date=May 2016}}</ref> and listed in [[Forbes]]' list of "The World's Largest Public Companies" as No. 985.<ref>{{cite web |title=The World's Largest Public Companies List | url=https://www.forbes.com/global2000/list/#tab:overall | work=[[Forbes]]}}</ref>
Amadeus has central sites in [[Madrid]], [[Spain]] (corporate headquarters and marketing), [[Sophia Antipolis]], [[France]] (product development), [[London]], [[UK]] (product development), [[Breda]], [[Netherlands]] (development), [[Erding]], [[Germany]] ([[Data center]]) and [[Bangalore]], [[India]] (product development) as well as regional offices in [[Bangkok]], [[Buenos Aires]], [[Dubai]], [[Miami]], [[Istanbul]], [[Singapore]], and [[Sydney]].<ref name=offices>{{cite web | url=https://corporate.amadeus.com/en/contact-us/all-offices | title=Worldwide offices}}</ref><ref>{{cite web | url=https://amadeus.com/en/insights/blog/our-worldwide-offices | title=Amadeus offices around the world | first=Steve | last=Joseph | publisher=Amadeus | date=5 July 2012}}</ref> At market level, Amadeus maintains customer operations through 173 local Amadeus Commercial Organisations (ACOs) covering 195 countries. The Amadeus group employs 14,200 employees worldwide,<ref>{{cite web | url=https://www.forbes.com/companies/amadeus-it-holdings/ | title=Amadeus IT Holdings on Forbes Lists | work=[[Forbes]] | date=May 2016}}</ref> and listed in [[Forbes]]' list of "The World's Largest Public Companies" as No. 985.<ref>{{cite web |title=The World's Largest Public Companies List | url=https://www.forbes.com/global2000/list/#tab:overall | archive-url=https://web.archive.org/web/20110423003358/http://www.forbes.com/global2000/list#tab:overall | url-status=dead | archive-date=April 23, 2011 | work=[[Forbes]]}}</ref>


==History==
==History==
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Initially a private partnership, Amadeus went public in October 1999, becoming listed on the Paris, Frankfurt and Madrid stock exchanges. The firm diversified its operations with information technologies (IT) to deliver services beyond sales and reservation functionalities, centered on streamlining the operational and distribution requirements of its customer base.
Initially a private partnership, Amadeus went public in October 1999, becoming listed on the Paris, Frankfurt and Madrid stock exchanges. The firm diversified its operations with information technologies (IT) to deliver services beyond sales and reservation functionalities, centered on streamlining the operational and distribution requirements of its customer base.


Since 2004, the company has invested €1 billion in R&D<ref>{{cite news | url=http://www.breakingtravelnews.com/news/article/amadeus-announcese-2009-financial-performance/ | title=Amadeus announces 2009 financial performance | work=Breaking Travel News | date=24 March 2010}}</ref> with its technology increasingly using open systems which provide clients with more flexibility and features. {{As of|2010}}<!-- Inserted with this edit: https://en.wikipedia.org/enwiki/w/index.php?title=Amadeus_IT_Group&diff=prev&oldid=365617154 in June 2010, so it must be at least that old. -->, 85% of its software portfolio was open system based and it expects by the end of 2016 to have fully migrated away from mainframe-based TPF software.<ref name="TPF Migration">{{cite web|first=Gerry|last=Smith|url=https://www.youtube.com/watch?v=P7aoG--oPkM |archive-url=https://ghostarchive.org/varchive/youtube/20211219/P7aoG--oPkM |archive-date=2021-12-19 |url-status=live|title=Amadeus' Gerry Smith on leaving behind legacy systems|date=2010-03-23 |access-date=2016-09-06}}{{cbignore}}</ref>
Since 2004, the company has invested €1 billion in R&D<ref>{{cite news | url=http://www.breakingtravelnews.com/news/article/amadeus-announcese-2009-financial-performance/ | title=Amadeus announces 2009 financial performance | work=Breaking Travel News | date=24 March 2010}}</ref> with its technology increasingly using open systems which provide clients with more flexibility and features. {{As of|2010}}<!-- Inserted with this edit: https://en.wikipedia.org/enwiki/w/index.php?title=Amadeus_IT_Group&diff=prev&oldid=365617154 in June 2010, so it must be at least that old. -->, 85% of its software portfolio was open system based and it expects by the end of 2016 to have fully migrated away from mainframe-based TPF software.<ref name="TPF Migration">{{cite web|first=Gerry|last=Smith|url=https://www.youtube.com/watch?v=P7aoG--oPkM |archive-url=https://ghostarchive.org/varchive/youtube/20211219/P7aoG--oPkM |archive-date=2021-12-19 |url-status=live|title=Amadeus' Gerry Smith on leaving behind legacy systems|website=[[YouTube]] |date=2010-03-23 |access-date=2016-09-06}}{{cbignore}}</ref>


In 2005, Amadeus was delisted from the Paris, Frankfurt and Madrid stock exchanges when [[BC Partners]] and [[Cinven]] bought their stake from three of the four founding airlines and the rest of the capital floated from institutional and minority shareholders. The transition from distribution system to technology provider was reflected by the change in its corporate name to Amadeus IT Group in 2006, . In 2009, Amadeus invested about €257 million in R&D.<ref>{{cite press release | url=https://news.cision.com/amadeus/r/amadeus-demonstrates-resilience-with-solid-2009-performance-and-strong-second-half-growth-despite-challenging-travel-industry-conditions,c479413 | title=Amadeus demonstrates resilience with solid 2009 performance and strong second half growth despite challenging travel industry conditions | publisher=[[Cision]] | date=March 23, 2010}}</ref><ref>{{Cite web | url=https://corporate.amadeus.com/documents/en/resources/corporate-information/corporate-documents/global-reports/2018/amadeus-global-report-2018.pdf | title=Amadeus Global Report | publisher=Amadeus}}</ref> Amadeus was listed on the Spanish Stock Exchanges on 29 April 2010.<ref>{{cite web | url=https://corporate.amadeus.com/en/investors/share-information | title=Share Information | publisher=Amadeus}}</ref>
In 2005, Amadeus was delisted from the Paris, Frankfurt and Madrid stock exchanges when [[BC Partners]] and [[Cinven]] bought their stake from three of the four founding airlines and the rest of the capital floated from institutional and minority shareholders. The transition from distribution system to technology provider was reflected by the change in its corporate name to Amadeus IT Group in 2006. In 2009, Amadeus invested about €257 million in R&D.<ref>{{cite press release | url=https://news.cision.com/amadeus/r/amadeus-demonstrates-resilience-with-solid-2009-performance-and-strong-second-half-growth-despite-challenging-travel-industry-conditions,c479413 | title=Amadeus demonstrates resilience with solid 2009 performance and strong second half growth despite challenging travel industry conditions | publisher=[[Cision]] | date=March 23, 2010}}</ref><ref>{{Cite web | url=https://corporate.amadeus.com/documents/en/resources/corporate-information/corporate-documents/global-reports/2018/amadeus-global-report-2018.pdf | title=Amadeus Global Report | publisher=Amadeus}}</ref> Amadeus was listed on the Spanish Stock Exchanges on 29 April 2010.<ref>{{cite web | url=https://corporate.amadeus.com/en/investors/share-information | title=Share Information | publisher=Amadeus}}</ref>


Amadeus has acquired:
Amadeus has acquired:
* 2000: Vacation.com, the largest US marketing network for leisure travel<ref>{{cite news | url=https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Amadeus-acquires-Vacation-com | title=Amadeus acquires Vacation.com | first=David | last=Cogswell | work=[[Travel Weekly]] | date=October 30, 2000}}</ref><ref>{{cite news | url=https://www.cnet.com/news/short-take-amadeus-buys-vacation-com-for-57-3-million/ | title=Short Take: Amadeus buys Vacation.com for $57.3 million | first=Stefanie | last=Olsen | work=[[CNET]]}}</ref>
* 2000: Vacation.com, the largest US marketing network for leisure travel<ref>{{cite news | url=https://www.travelweekly.com/Travel-News/Travel-Agent-Issues/Amadeus-acquires-Vacation-com | title=Amadeus acquires Vacation.com | first=David | last=Cogswell | work=Travel Weekly | date=October 30, 2000}}</ref><ref>{{cite news | url=https://www.cnet.com/news/short-take-amadeus-buys-vacation-com-for-57-3-million/ | title=Short Take: Amadeus buys Vacation.com for $57.3 million | first=Stefanie | last=Olsen | work=[[CNET]]}}</ref>
* 2001: E-Travel, Inc., a supplier of hosted technology products for corporate travel<ref>{{cite news | url=https://www.wsj.com/articles/SB996526159476819953 | title=Amadeus to Buy Oracle Unit e-Travel To Boost Its Presence in U.S. Market | first=Robert S. | last=Duncan | work=[[The Wall Street Journal]] | date=July 30, 2001 | url-access=subscription}}</ref>
* 2001: E-Travel, Inc., a supplier of hosted technology products for corporate travel<ref>{{cite news | url=https://www.wsj.com/articles/SB996526159476819953 | title=Amadeus to Buy Oracle Unit e-Travel To Boost Its Presence in U.S. Market | first=Robert S. | last=Duncan | work=[[The Wall Street Journal]] | date=July 30, 2001 | url-access=subscription}}</ref>
* 2002: SMART AB, a travel distribution company in Northern Europe<ref>{{cite news | url=https://www.travelweekly.com/Travel-News/Travel-Technology/Amadeus-buys-full-ownership-of-SMART-AB | title=Amadeus buys full ownership of SMART AB | work=[[Travel Weekly]] | date=July 7, 2002}}</ref>
* 2002: SMART AB, a travel distribution company in Northern Europe<ref>{{cite news | url=https://www.travelweekly.com/Travel-News/Travel-Technology/Amadeus-buys-full-ownership-of-SMART-AB | title=Amadeus buys full ownership of SMART AB | work=Travel Weekly | date=July 7, 2002}}</ref>
* 2003: Airline Automation (AAI), a robotic PNR processing company<ref>{{cite press release | url=https://www.businesswire.com/news/home/20031118005063/en/Amadeus-Acquires-Airline-Automation----Leading-U.S. | title=Amadeus Acquires Airline Automation Inc. -- Leading U.S. Airline Services Provider | publisher=[[Business Wire]] | date=November 18, 2003}}</ref> In 2006, its name was changed to Amadeus Revenue Integrity.<ref>{{cite press release | url=http://www.amadeus.com/web/amadeus/es_1A-corporate/News/2006_03_16_Airline-Automation-AAI-changes-name-to-Amadeus-Reve/1319560217161-Page-AMAD_DetailPpal?assetid=1319587044082&assettype=PressRelease_C | title=Airline Automation (AAI) changes name to Amadeus Revenue Integrity | publisher=Amadeus | date=March 16, 2006}}</ref>
* 2003: Airline Automation (AAI), a robotic PNR processing company<ref>{{cite press release | url=https://www.businesswire.com/news/home/20031118005063/en/Amadeus-Acquires-Airline-Automation----Leading-U.S. | title=Amadeus Acquires Airline Automation Inc. -- Leading U.S. Airline Services Provider | publisher=[[Business Wire]] | date=November 18, 2003}}</ref> In 2006, its name was changed to Amadeus Revenue Integrity.<ref>{{cite press release | url=http://www.amadeus.com/web/amadeus/es_1A-corporate/News/2006_03_16_Airline-Automation-AAI-changes-name-to-Amadeus-Reve/1319560217161-Page-AMAD_DetailPpal?assetid=1319587044082&assettype=PressRelease_C | title=Airline Automation (AAI) changes name to Amadeus Revenue Integrity | publisher=Amadeus | date=March 16, 2006}}</ref>
* 2004-2008: [[Opodo]], a European travel website, which it sold on February 2011 for €450 million<ref>{{cite press release | url=https://corporate.amadeus.com/en/newsroom/amadeus-sells-opodo | title=Amadeus sells Opodo |publisher=Amadeus |date=9 February 2011}}</ref><ref>{{cite news | url=https://www.phocuswire.com/Amadeus-sells-Opodo-for-Euro-450M-to-AXA-and-Permira | title=Amadeus sells Opodo for Euro 450M to AXA and Permira | first=Kevin | last=May | work=Phocuswire | date=February 9, 2011}}</ref>
* 2004-2008: [[Opodo]], a European travel website, which it sold in February 2011 for €450 million<ref>{{cite press release | url=https://corporate.amadeus.com/en/newsroom/amadeus-sells-opodo | title=Amadeus sells Opodo |publisher=Amadeus |date=9 February 2011}}</ref><ref>{{cite news | url=https://www.phocuswire.com/Amadeus-sells-Opodo-for-Euro-450M-to-AXA-and-Permira | title=Amadeus sells Opodo for Euro 450M to AXA and Permira | first=Kevin | last=May | work=Phocuswire | date=February 9, 2011}}</ref>
* 2005: Optims, a European hotel software company<ref name=rail/>
* 2005: Optims, a European hotel software company<ref name=rail/>
* 2006: TravelTainment, a leisure content provider<ref>{{cite press release | url=https://corporate.amadeus.com/en/newsroom/amadeus-completes-acquisition-of-traveltainment | title=Amadeus completes acquisition of TravelTainment | publisher=Amadeus | date=27 September 2006}}</ref>
* 2006: TravelTainment, a leisure content provider<ref>{{cite press release | url=https://corporate.amadeus.com/en/newsroom/amadeus-completes-acquisition-of-traveltainment | title=Amadeus completes acquisition of TravelTainment | publisher=Amadeus | date=27 September 2006}}</ref>
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* 2014: i:FAO, a corporate travel buying software system<ref>{{cite news | url=https://www.phocuswire.com/Amadeus-to-buy-corporate-travel-IT-brand-i-FAO | title=Amadeus to buy corporate travel IT brand i:FAO | first=Kevin | last=May | work=Phocuswire | date=April 3, 2014}}</ref>
* 2014: i:FAO, a corporate travel buying software system<ref>{{cite news | url=https://www.phocuswire.com/Amadeus-to-buy-corporate-travel-IT-brand-i-FAO | title=Amadeus to buy corporate travel IT brand i:FAO | first=Kevin | last=May | work=Phocuswire | date=April 3, 2014}}</ref>
* 2015: iTesso, a Property Management System provider for hotels<ref>{{cite news | url=https://www.phocuswire.com/Amadeus-buys-property-management-system-Itesso | title=Amadeus acquires iTesso BV | first=Kevin | last=May | work=Phocuswire | date=July 21, 2015}}</ref>
* 2015: iTesso, a Property Management System provider for hotels<ref>{{cite news | url=https://www.phocuswire.com/Amadeus-buys-property-management-system-Itesso | title=Amadeus acquires iTesso BV | first=Kevin | last=May | work=Phocuswire | date=July 21, 2015}}</ref>
* AirIT, property and revenue management software for airports<ref>{{cite press release | url=http://www.amadeus.com/web/amadeus/es_1A-corporate/Airports/Share-this-article/1319624597138-Page-AMAD_NewsletterSinglePpal?articleid=1319647091575&industrySegment=1259110055779&newsletter=1332982583358 | title=Amadeus announces acquisition of AirIT | publisher=Amadeus | date=April 23, 2015}}</ref>
* 2015: AirIT, property and revenue management software for airports<ref>{{cite press release |url=https://corporate.amadeus.com/en/newsroom/amadeus-announces-further-expansion-of-its-airport-it-business-to-north-america-with-the-acquisition-of-air-transport-it-services-inc-airit- |title=Amadeus announces acquisition of AirIT |publisher=Amadeus |date=April 23, 2015}}</ref>
* 2017: [[Navitaire]], a provider for rail and Low Cost Airlines<ref>{{cite news | url=https://amadeus.com/en/insights/blog/amadeus-strengthens-lcc-offering-with-navitaire-acquisition-from-accenture-for-830m | title=Amadeus strengthens LCC offering with Navitaire acquisition from Accenture for $830m | date=April 8, 2017}}</ref>
* 2017: [[Navitaire]], a software provider for rail and low-cost airlines<ref>{{cite news | url=https://amadeus.com/en/insights/blog/amadeus-strengthens-lcc-offering-with-navitaire-acquisition-from-accenture-for-830m | title=Amadeus strengthens LCC offering with Navitaire acquisition from Accenture for $830m | date=April 8, 2017}}</ref>
* 2017: Pyton, an online booking engine supplier<ref>{{cite press release | url=https://amadeus.com/en/insights/press-release/amadeus-benelux-extends-leisure-services-offering-with-acquisition-of-pyton-travel-technology | title=Amadeus Benelux extends leisure services offering with acquisition of Pyton Travel Technology | date=April 8, 2017}}</ref>
* 2017: Pyton, an online booking engine supplier<ref>{{cite press release | url=https://amadeus.com/en/insights/press-release/amadeus-benelux-extends-leisure-services-offering-with-acquisition-of-pyton-travel-technology | title=Amadeus Benelux extends leisure services offering with acquisition of Pyton Travel Technology | date=April 8, 2017}}</ref>
⚫
* 2018: TravelClick, a provider of cloud-based services for the hotel industry, for $1.52 billion<ref>{{Cite web |title=Amadeus completes acquisition of TravelClick |url=https://corporate.amadeus.com/en/newsroom/amadeus-completes-acquisition-of-travel-click |access-date=2022-05-24 |website=corporate.amadeus.com}}</ref>
* 2022: Kambr, an airline revenue management solutions{{buzzword-inline|date=September 2024}} provider<ref>{{cite press release | url=https://amadeus.com/en/insights/press-release/amadeus-acquires-kambr-expand-revenue-management-offer-airlines | title=Amadeus acquires Kambr to expand its revenue management offer for airlines | date=March 31, 2022}}</ref>
* 2024: Voxel, electronic invoice and B2B payment solutions{{buzzword-inline|date=September 2024}} provider<ref>{{Cite web |last=Nilson |first=Peter |date=2024-03-12 |title=Amadeus acquires Voxel |url=https://www.airport-technology.com/deal-news/amadeus-acquires-voxel/ |access-date=2024-03-13 |website=Airport Technology |language=en-US}}</ref>


In September 2014, Air France sold a 3% stake in the firm for $438 million.<ref>{{cite news | work=[[Reuters]] | date=10 September 2014| title=Air France to reap 339 million euros in cash from Amadeus shares | url=https://www.reuters.com/article/us-amadeus-it-air-france-klm/air-france-to-reap-339-million-euros-in-cash-from-amadeus-shares-idUSKBN0H426M20140909 | first=Natalie | last=Huet}}</ref>
In September 2014, Air France sold a 3% stake in the firm for $438 million.<ref>{{cite news | work=[[Reuters]] | date=10 September 2014| title=Air France to reap 339 million euros in cash from Amadeus shares | url=https://www.reuters.com/article/us-amadeus-it-air-france-klm/air-france-to-reap-339-million-euros-in-cash-from-amadeus-shares-idUSKBN0H426M20140909 | first=Natalie | last=Huet}}</ref> In November 2017, Amadeus invested in global mapping tech provider AVUXI.<ref>{{Cite news | url=http://www.webintravel.com/amadeus-ventures-invests-global-mapping-tech-provider-avuxi/ | title=Amadeus Ventures invests in global mapping tech provider AVUXI | work=[[Northstar Travel Group]] | date=November 9, 2017}}</ref>
* In November 2017, Amadeus invested in global mapping tech provider AVUXI.<ref>{{Cite news | url=http://www.webintravel.com/amadeus-ventures-invests-global-mapping-tech-provider-avuxi/ | title=Amadeus Ventures invests in global mapping tech provider AVUXI | work=[[Northstar Travel Group]] | date=November 9, 2017}}</ref>
⚫
* 2018: TravelClick, a provider of cloud-based services for the hotel industry, for $1.52 billion<ref>{{cite press release | last1=Kasunich | first1=Caitlin | last2=Panta | first2=Christina | title=Amadeus Completes Acquisition of TravelClick | url=https://www.travelclick.com/insight/amadeus-completes-acquisition-of-travelclick/ | work=Travelclick | date=April 10, 2018}}</ref>


==Data centre==
==Data centre==
Line 71: Line 71:


===Vulnerability discovered===
===Vulnerability discovered===
On January 15, 2019, the hacker and activist Noam Rotem discovered a major vulnerability affecting nearly half of all airlines worldwide while booking a flight with Israeli national carrier [[El Al]], he came across a significant security breach that allows anyone to access and change private information on flight bookings. The same breach was then discovered to include 44% of the international carriers market, potentially affecting tens of millions of travelers.<ref>{{Cite news | url=https://techcrunch.com/2019/01/15/amadeus-airline-booking-vulnerability-passenger-records/ | title=Flaws in Amadeus' airline booking system made it easy to change passenger records | first=Zack | last=Whittaker | work=[[TechCrunch]] | date=January 15, 2019}}</ref>
On January 15, 2019, the hacker and activist Noam Rotem discovered a major vulnerability affecting nearly half of all airlines worldwide. While booking a flight with Israeli national carrier [[El Al]], he came across a significant security breach that allows anyone to access and change private information on flight bookings. The same breach was then discovered to include 44% of the international carriers market, potentially affecting tens of millions of travelers.<ref>{{Cite news | url=https://techcrunch.com/2019/01/15/amadeus-airline-booking-vulnerability-passenger-records/ | title=Flaws in Amadeus' airline booking system made it easy to change passenger records | first=Zack | last=Whittaker | work=[[TechCrunch]] | date=January 15, 2019}}</ref>


==Operations==
==Operations==
Line 80: Line 80:
Amadeus Altéa Customer Management System (CMS) is a software suite for airlines' sales and reservations, inventory management and [[departure control system]]s.<ref>{{cite press release | url=https://amadeus.com/en/insights/press-release/amadeus-processes-record-number-of-airline-passengers-through-its-altea-platform | title=Amadeus processes record number of airline passengers through its Altéa platform | publisher=Amadeus | date=4 May 2010}}</ref> Using it, airlines outsource their IT operations onto a community platform which allows them to share information with both [[airline alliance]] and [[codeshare agreement]] partners.
Amadeus Altéa Customer Management System (CMS) is a software suite for airlines' sales and reservations, inventory management and [[departure control system]]s.<ref>{{cite press release | url=https://amadeus.com/en/insights/press-release/amadeus-processes-record-number-of-airline-passengers-through-its-altea-platform | title=Amadeus processes record number of airline passengers through its Altéa platform | publisher=Amadeus | date=4 May 2010}}</ref> Using it, airlines outsource their IT operations onto a community platform which allows them to share information with both [[airline alliance]] and [[codeshare agreement]] partners.


It consists of four main modules:<ref>{{cite web | url=https://amadeus.com/en/industries/airlines | title=Solutions for airlines | publisher=Amadeus}}</ref> Altéa Reservation, Altéa Inventory, Altéa Departure Control,,; and Altéa e-commerce.
It consists of four main modules:<ref>{{cite web | url=https://amadeus.com/en/industries/airlines | title=Solutions for airlines | publisher=Amadeus}}</ref> Altéa Reservation, Altéa Inventory, Altéa Departure Control; and Altéa e-commerce.


In 2009, 238 million passengers were boarded by airlines using the system.<ref>{{cite web | url=https://www.travelagentcentral.com/transportation/amadeus-processes-record-airline-passengers | title=Altea CMS Air Travel Booking Platform Aids Sales | first=George | last=Dooley | work=Travel Agent Central | date=May 4, 2010}}</ref> It is developing development of similar systems for rail companies, hotel chains, airport operators and [[aircraft ground handling]] companies.
In 2009, 238 million passengers were boarded by airlines using the system.<ref>{{cite web | url=https://www.travelagentcentral.com/transportation/amadeus-processes-record-airline-passengers | title=Altea CMS Air Travel Booking Platform Aids Sales | first=George | last=Dooley | work=Travel Agent Central | date=May 4, 2010}}</ref> It is developing similar systems for rail companies, hotel chains, airport operators and [[aircraft ground handling]] companies.


===Contribution to open source projects===
===Contribution to open source projects===
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In 2000, Amadeus was awarded the development of two new operational applications for [[British Airways]] and [[Qantas]]: the inventory management and the departure control systems.<ref>[http://www.blackbeard.com/tpf/tpfscoop1.htm TPF Scoop Archives] {{webarchive |url=https://web.archive.org/web/20160303183533/http://www.blackbeard.com/tpf/tpfscoop1.htm |date=March 3, 2016 }}. Blackbeard.com. Retrieved on 2013-08-20.</ref> These products were outside of the core expertise domain of Amadeus and were built with the expertise of the airlines.
In 2000, Amadeus was awarded the development of two new operational applications for [[British Airways]] and [[Qantas]]: the inventory management and the departure control systems.<ref>[http://www.blackbeard.com/tpf/tpfscoop1.htm TPF Scoop Archives] {{webarchive |url=https://web.archive.org/web/20160303183533/http://www.blackbeard.com/tpf/tpfscoop1.htm |date=March 3, 2016 }}. Blackbeard.com. Retrieved on 2013-08-20.</ref> These products were outside of the core expertise domain of Amadeus and were built with the expertise of the airlines.


In March 2015, Amadeus announced that [[Blacklane]], a Berlin-based professional driver service available worldwide, would become their first fully integrated taxi and transfer service provider.<ref>{{cite press release | title=A pick-me-up for travellers thanks to Blacklane and Amadeus | url=http://www.amadeus.com/web/amadeus/ru_1A-corporate/Amadeus-Home/Newsroom/Archive/2015-03-05-Blacklane-and-Amadeus/1319658626891-Page-AMAD_DetailPpal?assetid=1319622216731&assettype=PressRelease_C&industrySegment=1259068355704 | publisher=Amadeus | date=March 5, 2015}}</ref>
In March 2015, Amadeus announced that [[Blacklane]], a [[Berlin]]-based professional driver service available worldwide, would become their first fully integrated taxi and transfer service provider.<ref>{{cite press release | title=A pick-me-up for travellers thanks to Blacklane and Amadeus | url=http://www.amadeus.com/web/amadeus/ru_1A-corporate/Amadeus-Home/Newsroom/Archive/2015-03-05-Blacklane-and-Amadeus/1319658626891-Page-AMAD_DetailPpal?assetid=1319622216731&assettype=PressRelease_C&industrySegment=1259068355704 | publisher=Amadeus | date=March 5, 2015}}</ref>


{{Portalbar|Spain|Companies}}
{{Portal bar|Spain|Companies}}


==References==
==References==
{{Reflist|1}}
{{Reflist|1}}


==External links==
*{{Official website|https://amadeus.com/en}}
*[https://www.amadeus-hospitality.com/ Amadeus Hospitality Website]

{{Euro Stoxx 50 Companies}}
{{IBEX 35 companies}}
{{IBEX 35 companies}}
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{{Major travel technology companies}}
{{Major travel technology companies}}
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[[Category:Companies listed on the Madrid Stock Exchange]]
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[[Category:Spanish brands]]
[[Category:Spanish brands]]
[[Category:Spanish companies established in 1987]]
[[Category:Spanish companies established in 1987]]

Latest revision as of 20:04, 14 October 2024

Amadeus IT Group, S.A.
Company typeSociedad Anónima
BMAD: AMS
ISINES0109067019
IndustryTravel technology
Founded1987; 37 years ago (1987)
HeadquartersMadrid, Spain
Key people
ProductsTravel reservation and booking, Travel management, distribution, booking, Analytics
ServicesProvision of computer reservations systems; IT systems for the travel industry; online travel agency
RevenueIncrease €2.67 billion (2021)[1]
Increase €-83 million (2021)[1]
Increase €-142 million (2021)[1]
Total assetsDecrease €11.18 billion (2021)[1]
Total equityIncrease €3.75 billion (2021)[1]
Number of employees
Decrease 16,433 (end 2021)[2]
SubsidiariesAmadeus Leisure IT GmbH, AAI
Websiteamadeus.com

Amadeus IT Group, S.A. (/ˌæməˈdeɪəs aɪ ˈtiː/) is a major Spanish multinational technology company that provides software for the global travel and tourism industry. It is the world's leading provider of travel technology that focus on developing software for airlines, hotels, travel agencies, and other travel-related businesses.[3][4]

The company is structured around two areas: its global distribution system and its Information Technology business. Amadeus provides search, pricing, booking, ticketing and other processing services in real-time to travel providers and travel agencies through its Amadeus CRS distribution business area. It also offers computer software that automates processes such as reservations, inventory management software and departure control systems. It services customers including airlines, hotels, tour operators, insurers, car rental and railway companies, ferry and cruise lines, travel agencies and individual travellers directly.

Amadeus processed 945 million billable travel transactions in 2011.[5]

The parent company of Amadeus IT Group, holding over 99.7% of the firm, is Amadeus IT Holding S.A. It was listed on the Spanish stock exchanges on 29 April 2010.[6]

Amadeus has central sites in Madrid, Spain (corporate headquarters and marketing), Sophia Antipolis, France (product development), London, UK (product development), Breda, Netherlands (development), Erding, Germany (Data center) and Bangalore, India (product development) as well as regional offices in Bangkok, Buenos Aires, Dubai, Miami, Istanbul, Singapore, and Sydney.[7][8] At market level, Amadeus maintains customer operations through 173 local Amadeus Commercial Organisations (ACOs) covering 195 countries. The Amadeus group employs 14,200 employees worldwide,[9] and listed in Forbes' list of "The World's Largest Public Companies" as No. 985.[10]

History

[edit]

Amadeus was originally created as a neutral global distribution system (GDS) by Air France, Iberia, Lufthansa and SAS in 1987 in order to connect providers' content with travel agencies and consumers in real time. The creation of Amadeus was intended to offer a European alternative to Sabre, an American GDS. The first Amadeus system was built from core reservation system code coming from System One, an American GDS that competed with Sabre but went bankrupt, and a copy of the Air France pricing engine. These systems were respectively running under IBM TPF and Unisys. At the first, the systems were dedicated to airline reservation and centered on the PNR (Passenger Name Record), the passenger's travel file. Gradually the PNR was opened up to additional travel industries (hotels, rail, cars, cruises, ferries, insurance, etc.).

Initially a private partnership, Amadeus went public in October 1999, becoming listed on the Paris, Frankfurt and Madrid stock exchanges. The firm diversified its operations with information technologies (IT) to deliver services beyond sales and reservation functionalities, centered on streamlining the operational and distribution requirements of its customer base.

Since 2004, the company has invested €1 billion in R&D[11] with its technology increasingly using open systems which provide clients with more flexibility and features. As of 2010, 85% of its software portfolio was open system based and it expects by the end of 2016 to have fully migrated away from mainframe-based TPF software.[12]

In 2005, Amadeus was delisted from the Paris, Frankfurt and Madrid stock exchanges when BC Partners and Cinven bought their stake from three of the four founding airlines and the rest of the capital floated from institutional and minority shareholders. The transition from distribution system to technology provider was reflected by the change in its corporate name to Amadeus IT Group in 2006. In 2009, Amadeus invested about €257 million in R&D.[13][14] Amadeus was listed on the Spanish Stock Exchanges on 29 April 2010.[15]

Amadeus has acquired:

  • 2000: Vacation.com, the largest US marketing network for leisure travel[16][17]
  • 2001: E-Travel, Inc., a supplier of hosted technology products for corporate travel[18]
  • 2002: SMART AB, a travel distribution company in Northern Europe[19]
  • 2003: Airline Automation (AAI), a robotic PNR processing company[20] In 2006, its name was changed to Amadeus Revenue Integrity.[21]
  • 2004-2008: Opodo, a European travel website, which it sold in February 2011 for €450 million[22][23]
  • 2005: Optims, a European hotel software company[24]
  • 2006: TravelTainment, a leisure content provider[25]
  • 2008: Onerail, a rail IT software supplier[24]
  • 2013: Travel Audience GmbH, an online advertising firm[26]
  • 2014: Newmarket International, an IT provider for hotels[27]
  • 2014: UFIS, an airport IT provider[28]
  • 2014: i:FAO, a corporate travel buying software system[29]
  • 2015: iTesso, a Property Management System provider for hotels[30]
  • 2015: AirIT, property and revenue management software for airports[31]
  • 2017: Navitaire, a software provider for rail and low-cost airlines[32]
  • 2017: Pyton, an online booking engine supplier[33]
  • 2018: TravelClick, a provider of cloud-based services for the hotel industry, for $1.52 billion[34]
  • 2022: Kambr, an airline revenue management solutions[buzzword] provider[35]
  • 2024: Voxel, electronic invoice and B2B payment solutions[buzzword] provider[36]

In September 2014, Air France sold a 3% stake in the firm for $438 million.[37] In November 2017, Amadeus invested in global mapping tech provider AVUXI.[38]

Data centre

[edit]

Amadeus has its own data centre in Erding, Germany, two strategic operation centres in Miami and Sydney and local competency centres in Germany, Thailand, India, Poland, Colombia, Ukraine, and the United Kingdom.

Vulnerability discovered

[edit]

On January 15, 2019, the hacker and activist Noam Rotem discovered a major vulnerability affecting nearly half of all airlines worldwide. While booking a flight with Israeli national carrier El Al, he came across a significant security breach that allows anyone to access and change private information on flight bookings. The same breach was then discovered to include 44% of the international carriers market, potentially affecting tens of millions of travelers.[39]

Operations

[edit]

Distribution

[edit]

Amadeus CRS is the largest GDS provider in the worldwide travel and tourism industry, with an estimated market share of 37% in 2009.[40] As of December 2010, over 90,000 travel agencies worldwide use the Amadeus system and 58,000 airline sales offices use it as their internal sales and reservations system. Amadeus gives access to bookable content from 435 airlines (including 60 low-cost carriers), 29 car rental companies (representing 36,000 car rental locations), 51 cruise lines and ferry operators, 280 hotel chains and 87,000 hotels, 200 tour operators, 103 rail operators and 116 travel insurance companies.[41]

Information Technology

[edit]

Amadeus Altéa Customer Management System (CMS) is a software suite for airlines' sales and reservations, inventory management and departure control systems.[42] Using it, airlines outsource their IT operations onto a community platform which allows them to share information with both airline alliance and codeshare agreement partners.

It consists of four main modules:[43] Altéa Reservation, Altéa Inventory, Altéa Departure Control; and Altéa e-commerce.

In 2009, 238 million passengers were boarded by airlines using the system.[44] It is developing similar systems for rail companies, hotel chains, airport operators and aircraft ground handling companies.

Contribution to open source projects

[edit]

According to a May 2015 investigation, Amadeus has contributed to the Docker open source software project.[45]

Business model and other business lines

[edit]

The business model of Amadeus is booking fee or transaction based, which means that a fee is taken for each confirmed net booking made in the Amadeus CRS. [citation needed]

In late 1990s, a business division specialized in e-commerce was created.[clarification needed]

In 2000, Amadeus was awarded the development of two new operational applications for British Airways and Qantas: the inventory management and the departure control systems.[46] These products were outside of the core expertise domain of Amadeus and were built with the expertise of the airlines.

In March 2015, Amadeus announced that Blacklane, a Berlin-based professional driver service available worldwide, would become their first fully integrated taxi and transfer service provider.[47]

References

[edit]
  1. ^ a b c d e "Amadeus FY2021 consolidated financial report" (PDF). Amadeus. pp. 11–12.
  2. ^ "Amadeus Global Report 2021" (PDF). Amadeus. p. 76.
  3. ^ Sarkar, Brinda (2023-02-23). "Amadeus looks to hire tech talent, expand operations in India". The Economic Times. ISSN 0013-0389. Retrieved 2023-08-26.
  4. ^ "Directory of Strategic Partners". www.iata.org. Retrieved 2023-08-26.
  5. ^ Batchelor, Daniel (February 6, 2014). "About Amadeus – A brief history". Amadeus.
  6. ^ "CNMV – Folletos de emisión y OPVs". Cnmv.es. April 14, 2010.
  7. ^ "Worldwide offices".
  8. ^ Joseph, Steve (5 July 2012). "Amadeus offices around the world". Amadeus.
  9. ^ "Amadeus IT Holdings on Forbes Lists". Forbes. May 2016.
  10. ^ "The World's Largest Public Companies List". Forbes. Archived from the original on April 23, 2011.
  11. ^ "Amadeus announces 2009 financial performance". Breaking Travel News. 24 March 2010.
  12. ^ Smith, Gerry (2010-03-23). "Amadeus' Gerry Smith on leaving behind legacy systems". YouTube. Archived from the original on 2021-12-19. Retrieved 2016-09-06.
  13. ^ "Amadeus demonstrates resilience with solid 2009 performance and strong second half growth despite challenging travel industry conditions" (Press release). Cision. March 23, 2010.
  14. ^ "Amadeus Global Report" (PDF). Amadeus.
  15. ^ "Share Information". Amadeus.
  16. ^ Cogswell, David (October 30, 2000). "Amadeus acquires Vacation.com". Travel Weekly.
  17. ^ Olsen, Stefanie. "Short Take: Amadeus buys Vacation.com for $57.3 million". CNET.
  18. ^ Duncan, Robert S. (July 30, 2001). "Amadeus to Buy Oracle Unit e-Travel To Boost Its Presence in U.S. Market". The Wall Street Journal.
  19. ^ "Amadeus buys full ownership of SMART AB". Travel Weekly. July 7, 2002.
  20. ^ "Amadeus Acquires Airline Automation Inc. -- Leading U.S. Airline Services Provider" (Press release). Business Wire. November 18, 2003.
  21. ^ "Airline Automation (AAI) changes name to Amadeus Revenue Integrity" (Press release). Amadeus. March 16, 2006.
  22. ^ "Amadeus sells Opodo" (Press release). Amadeus. 9 February 2011.
  23. ^ May, Kevin (February 9, 2011). "Amadeus sells Opodo for Euro 450M to AXA and Permira". Phocuswire.
  24. ^ a b "Amadeus continues diversification with acquisition of rail IT company" (Press release). Amadeus. 10 June 2008.
  25. ^ "Amadeus completes acquisition of TravelTainment" (Press release). Amadeus. 27 September 2006.
  26. ^ "Amadeus increases presence in online targeted advertising space with acquisition of Travel Audience" (Press release). Amadeus. 6 June 2013.
  27. ^ "Amadeus acquires Newmarket International". Amadeus.com. February 2014.
  28. ^ "Amadeus continues its expansion into the Airport IT space with the acquisition of UFIS Airport Solutions". Amadeus. February 3, 2014.
  29. ^ May, Kevin (April 3, 2014). "Amadeus to buy corporate travel IT brand i:FAO". Phocuswire.
  30. ^ May, Kevin (July 21, 2015). "Amadeus acquires iTesso BV". Phocuswire.
  31. ^ "Amadeus announces acquisition of AirIT" (Press release). Amadeus. April 23, 2015.
  32. ^ "Amadeus strengthens LCC offering with Navitaire acquisition from Accenture for $830m". April 8, 2017.
  33. ^ "Amadeus Benelux extends leisure services offering with acquisition of Pyton Travel Technology" (Press release). April 8, 2017.
  34. ^ "Amadeus completes acquisition of TravelClick". corporate.amadeus.com. Retrieved 2022-05-24.
  35. ^ "Amadeus acquires Kambr to expand its revenue management offer for airlines" (Press release). March 31, 2022.
  36. ^ Nilson, Peter (2024-03-12). "Amadeus acquires Voxel". Airport Technology. Retrieved 2024-03-13.
  37. ^ Huet, Natalie (10 September 2014). "Air France to reap 339 million euros in cash from Amadeus shares". Reuters.
  38. ^ "Amadeus Ventures invests in global mapping tech provider AVUXI". Northstar Travel Group. November 9, 2017.
  39. ^ Whittaker, Zack (January 15, 2019). "Flaws in Amadeus' airline booking system made it easy to change passenger records". TechCrunch.
  40. ^ Kollmeyer, Barbara (March 23, 2010). "Amadeus IT Holding plans Spain IPO for 2010". MarketWatch.
  41. ^ "About Amadeus' company". Amadeus.
  42. ^ "Amadeus processes record number of airline passengers through its Altéa platform" (Press release). Amadeus. 4 May 2010.
  43. ^ "Solutions for airlines". Amadeus.
  44. ^ Dooley, George (May 4, 2010). "Altea CMS Air Travel Booking Platform Aids Sales". Travel Agent Central.
  45. ^ Yegulalp, Serdar (February 27, 2015). "Look who's helping build Docker -- besides Docker itself". InfoWorld.
  46. ^ TPF Scoop Archives Archived March 3, 2016, at the Wayback Machine. Blackbeard.com. Retrieved on 2013-08-20.
  47. ^ "A pick-me-up for travellers thanks to Blacklane and Amadeus" (Press release). Amadeus. March 5, 2015.
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