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{{Short description|Commercial web-based service that supplies vehicle history reports}}
{{Short description|American company providing vehicle data to consumers and businesses}}
{{distinguish|CarMax}}
{{distinguish|CarMax}}
{{Advert|date=July 2019}}
{{Advert|date=July 2019}}
{{Infobox company
{{Infobox company
| name = CARFAX, Inc.
| name = CARFAX, Inc.
| logo = Carfaxlogo3.svg
| logo = CARFAX Logo.svg
| type = [[Subsidiary]]
| type = [[Subsidiary]]
| industry = [[Information technology|Information Technology Services]]
| industry = {{Unbulleted list|[[Automotive industry|Automotive]]}}
| foundation = {{start date and age|1984}}<br />in [[Columbia, Missouri|Columbia]], [[Missouri]]
| foundation = {{start date and age|1984}}<br />in [[Columbia, Missouri|Columbia]], [[Missouri]]
| founders = Robert Daniel Clark<br>Ewin Barnett
| founders = Robert Daniel Clark<br>Ewin Barnett
| location = [[Centreville, Virginia|Centreville]], [[Virginia]]
| hq_location_city = [[Centreville, Virginia|Centreville]], [[Virginia]]
| hq_location_country = United States
| key_people = Richard Raines<ref>{{cite web|url=https://www.carfax.com/press/fairfax-county-eda-presents-carfax-with-virginia-grant-for-headquarters-expansion|title=Fairfax County EDA Presents Carfax with Virginia Grant for Headquarters Expansion|first=|last=cfx-admin|website=CARFAX}}</ref>
| area_served = {{Unbulleted list|[[United States]]|[[Canada]]|[[Europe]]}}
| products = [[Used car#Used vehicle history reports|Vehicle history reports]]
| products = [[Used_car#Vehicle_history_reports|CARFAX Reports]]
| num_employees = <!-- Include a cite tag -->
| services = {{Unbulleted list|[[Digital marketing]]|[[Electronic publishing]]|[[Data broker]]age}}
| parent = [[S&P Global]]
| parent = [[S&P Global]]
| subsid = {{Unbulleted list|CARFAX Canada ULC|CARFAX Europe GmbH}}
| website = [https://www.carfax.com/ carfax.com]
| website = [https://www.carfax.com/ carfax.com]
}}
}}
'''Carfax, Inc.''' (stylized '''CARFAX''') is an American company that provides vehicle data to individuals and businesses. Its most well-known product is the CARFAX Vehicle History Report.<ref>{{Cite web|title=How To Read Accident Information On A Carfax Vehicle History Report|url=https://www.jdpower.com/cars/shopping-guides/how-to-read-accident-information-on-a-carfax-vehicle-history-report|last=Hawley|first=Dustin|access-date=December 12, 2023|website=[[J.D. Power]]|language=en|date=September 21, 2022}}</ref> Their other products include vehicle listings, car valuation, and buying and maintenance advice.<ref>{{cite web|title=CARFAX™ - Shop, Buy, Own, & Sell Used Cars|url=https://www.carfax.com/|website=Carfax|archive-url=https://web.archive.org/web/20231129130750/https://www.carfax.com/|archive-date=November 29, 2023|url-status=live|access-date=December 12, 2023}}</ref>
'''CARFAX, Inc.''' is a commercial web-based service that supplies [[vehicle history report]]s to individuals and businesses on [[used car]]s and [[light trucks]] for [[United States|American]] and [[Canada|Canadian]] consumers.


==History==
==History==
CARFAX was founded in [[Columbia, Missouri]] in 1984 by Ewin Barnett III and Robert Daniel Clark. In 1986, by working closely with the [[Missouri]] Automobile Dealers Association, the company offered an early version of the CARFAX vehicle history report to the dealer market. These reports were developed with a [[database]] of 10,000 records and distributed via [[fax]]. In December 1996, the company launched its website as part of an effort to sell its reports directly to consumers.
In 1984, Carfax was founded in [[Columbia, Missouri]], by Ewin Barnett III and Robert Daniel Clark.<ref>{{cite web|url=https://www.consumeraffairs.com/automotive/carfax_inacc.html|title=Top 661 Reviews and Complaints about Carfax|website=www.consumeraffairs.com}}</ref> The company is now headquartered in Centreville, Virginia, with a data center operation in Columbia, Missouri. Barnett was initially trying to combat [[odometer fraud]]. By working closely with the [[Missouri]] Automobile Dealers Association, in 1986 he offered the early version Carfax vehicle history report to the dealer market. These reports were developed with a [[database]] of 10,000 records and were distributed via [[fax]]. In December 1996, the company's website was launched to offer consumers the same vehicle history reports already available to businesses. In the fall of 1999, Carfax became a wholly owned [[subsidiary]] of [[R.L. Polk & Company]].<ref>[http://www.tcautos.com/carfax.html Town and Country Auto Sales website] {{webarchive |url=https://web.archive.org/web/20081227054147/http://www.tcautos.com/carfax.html |date=December 27, 2008 }}</ref> In 2013, [[IHS Inc.|IHS]] acquired Polk and Carfax, which added to its Automotive offerings.<ref name="IHS Markit 2019">{{cite web | title=Polk Automotive Has Been Acquired | website=[[IHS Markit]] | date=2019-10-29 | url=https://ihsmarkit.com/btp/polk.html | access-date=2021-04-18}}</ref> In 2013, Carfax introduced a free service to help vehicle owners keep their cars well maintained which was dubbed "myCARFAX". Using this service, car owners can track their service history, receive automatic service alerts and receive information about open recalls reported for their car.<ref>{{Cite web |title=Carfax Unveils New Car Care Mobile App – Jun 20, 2013 |url=http://news.carfax.com/2013-06-20-Carfax-Unveils-New-Car-Care-Mobile-App |website=news.carfax.com |accessdate=2015-09-02 |url-status=dead |archiveurl=https://web.archive.org/web/20151004161432/http://news.carfax.com/2013-06-20-Carfax-Unveils-New-Car-Care-Mobile-App |archivedate=2015-10-04 }}</ref> In March 2016, [[IHS Inc.|IHS]] had a [[merger of equals]] of equals with [[Markit]], and in July of that year became IHS Markit.<ref>{{Cite web |url=https://www.cnbc.com/2016/03/21/ihs-and-markit-to-merge-in-deal-valued-at-more-than-13b.html |title=IHS to buy data provider Markit |last=CNBC |date=2016-03-21 |website=CNBC |access-date=2017-04-19}}</ref> On February 28, 2022 IHS Markit merged with S&P Global and CARFAX became a brand in the company's newly formed S&B Global Mobility business unit.


CARFAX has undergone several ownership changes since its founding. In the fall of 1999, Carfax became a wholly owned [[subsidiary]] of [[R.L. Polk & Company]].<ref>{{cite web|url=http://www.tcautos.com/carfax.html|archive-url=https://web.archive.org/web/20081227054147/http://www.tcautos.com/carfax.html|archive-date=December 27, 2008|url-status=dead|title=Town & Country Auto CARFAX info}}</ref> In 2013, [[IHS Inc.|IHS]] acquired Polk and CARFAX.<ref name="IHS Markit 2019">{{cite web|title=Polk was acquired by IHS Markit, now part of S&P Global|website=[[S&P Global]]|url=https://www.spglobal.com/en/enterprise/btp/Polk.html|access-date=December 12, 2023}}</ref> In March 2016, [[IHS Inc.|IHS]] had a [[merger of equals]] with [[Markit]], becoming [[IHS Markit]].<ref>{{cite news|url=https://www.cnbc.com/2016/03/21/ihs-and-markit-to-merge-in-deal-valued-at-more-than-13b.html|title=IHS to buy data provider Markit, combined company to base in UK|publisher=[[Reuters]]|via=[[CNBC]]|date=March 21, 2016|access-date=December 12, 2023}}</ref> On February 28, 2022, [[S&P Global]] purchased IHS Markit, and CARFAX became a brand in the company's newly formed S&P Global Mobility business unit.<ref>{{cite news|date=November 30, 2020|title=S&P Global to buy IHS Markit in $44bn deal|work=[[Financial Times]]|url=https://www.ft.com/content/fb040ea4-868d-4491-8c13-8169b97255d5|url-access=subscription|access-date=December 12, 2023}}</ref><ref>{{cite news|last1=Lombardo|first1=Cara|last2=Hoffman|first2=Liz|date=November 30, 2020|title=S&P Global Agrees to Buy IHS Markit for About $44 Billion|language=en-US|work=[[The Wall Street Journal]]|url=https://www.wsj.com/articles/s-p-global-in-advanced-talks-to-buy-ihs-markit-for-about-44-billion-11606697244|access-date=December 12, 2023|issn=0099-9660|url-access=subscription}}</ref>
== Products and services ==
CARFAX offers several free products and services and charges a fee for more comprehensive reports.


⚫
==Vehicle history reports==
===Free products and services===
The CARFAX [[vehicle history report]] is the company's best-known product. A CARFAX Report can provide information about the number of owners a used car has had, accidents it has been in, title issues, whether it was a fleet vehicle, and its maintenance record, among other aspects of its history.
In 2013, CARFAX launched the service called myCARFAX. The service provides free access to vehicle service information reported to the company and alerts users for upcoming maintenance.<ref>{{cite web |url=http://news.carfax.com/2013-06-20-Carfax-Unveils-New-Car-Care-Mobile-App |title=Archived copy |accessdate=2015-09-02 |url-status=dead |archiveurl=https://web.archive.org/web/20151004161432/http://news.carfax.com/2013-06-20-Carfax-Unveils-New-Car-Care-Mobile-App |archivedate=2015-10-04 }}</ref>


⚫
==Information sourcing==
The company offers four vehicle research services, which are: Lemon Check, Record Check, Recall Check, and Problem Car.
⚫
CARFAX claims to have access to over 30 [[1,000,000,000|billion]] records <ref>{{cite press release|url=https://www.prnewswire.com/news-releases/carfax-hits-30-billion-records-in-vehicle-history-database-301696301.html|title=Carfax Hits 30 Billion Records in Vehicle History Database|date=December 6, 2022|access-date=December 13, 2023|via=[[PR Newswire]]|location=Centreville, VA|publisher=Carfax}}</ref> from more than 131,000 sources, including motor vehicle departments for the 50 U.S. states and the 10 Canadian provinces. The company's information sources include U.S. state title and registration records, auto and salvage auctions, Canadian motor vehicle records, rental and fleet vehicle companies, [[consumer protection]] agencies, state inspection stations, extended warranty companies, insurance companies, fire and police departments, manufacturers, inspection companies, service and repair facilities, dealers and import/export companies.<ref>{{cite web|url=https://www.carfax.com/company/vhr-data-sources|title=CARFAX Vehicle History Data Sources|website=Carfax|access-date=December 12, 2023}}</ref>


⚫
Although CARFAX continuously expands its database and resources, some information is not allowed to be provided. Under the 1994 U.S. ''[[Drivers Privacy Protection Act]]'', personal information such as names, telephone numbers and addresses of current or previous owners are neither collected nor reported.<ref>{{UnitedStatesCode|18|2721|2725}}</ref><ref>{{cite web|title=Drivers Privacy Protection Act|url=http://www.accessreports.com/statutes/DPPA1.htm|via=Access Reports|access-date=December 12, 2023}}</ref> CARFAX does not have access to every facility and mistakes are sometimes made by those who input data. In the event information is disputed but cannot be verified, CARFAX allows consumers and dealerships to add information to its reports.<ref>{{cite news|url=https://abc7chicago.com/archive/8363617/|title=CARFAX has a problem with car disclosure bill|date=September 21, 2011|location=San Francisco|access-date=December 12, 2023|publisher=[[KGO-TV]]|via=[[WLS-TV]]}}</ref>
The company also provides Car Safety and Reliability Ratings, which provides access to reviews and other data from sources such as the [[National Highway Traffic Safety Administration]], the [[Insurance Institute for Highway Safety]], [[J.D. Power and Associates]], IntelliChoice and others.


==Disputes==
⚫
===Vehicle history reports===
The CARFAX [[Vehicle history report|Vehicle History Report]] is the company's core product. Users purchase either a single report or create an account for building multiple reports for different vehicles, allowing consumers to utilize CARFAX over a length of time. Additionally, buyers can request CARFAX reports for free from auto dealers who offer CARFAX service, and some automakers routinely provide CARFAX reports as part of their pre-owned vehicle programs.<ref>[http://legacygt.com/forums/showthread.php?t=67083 Legacy Owners Association, "Carfax Expands Relationship with Subaru," July 27, 2007],</ref><ref>[http://www.ad-hoc-news.de/CorporateNews/en/14219612/Saturn-Selects-Carfax-for-Certified-PreOwned-Program Ad Hoc News "Saturn Selects Carfax for Certified Pre-Owned Program" November 16, 2007] {{webarchive |url=https://web.archive.org/web/20120208052610/http://www.ad-hoc-news.de/CorporateNews/en/14219612/Saturn-Selects-Carfax-for-Certified-PreOwned-Program |date=February 8, 2012 }}</ref>


===myCARFAX===
=== ''West v. CARFAX'' ===
⚫
In a 2006 class-action lawsuit, the plaintiff claimed that CARFAX violated consumer protection laws by not disclosing the limitations of its service, specifically its inability to check accident records in 23 states in the U.S. while stating that its database contains information from all 50 states.<ref>{{cite web|title=West v. Carfax|url=https://www.citizen.org/litigation/west-v-carfax-inc-and-polk-carfax-inc/|publisher=[[Public Citizen]]|access-date=December 12, 2023}}</ref> The lawsuit was settled in May 2007 in the Trumbull County Common Pleas Court in [[Warren, Ohio]].<ref>{{cite news|last=Jensen|first=Christopher|date=May 6, 2007|title=It's the Truth, but Not the Whole Truth|url=https://www.nytimes.com/2007/05/06/automobiles/06CARF.html|work=[[The New York Times]]|access-date=December 12, 2023|url-access=subscription}}</ref><ref>{{cite news|title=Deal in Carfax lawsuit draws fire|url=http://www.boston.com/cars/news/articles/2007/04/15/deal_in_carfax_lawsuit_draws_fire/|archive-url=https://web.archive.org/web/20080416234836/https://www.boston.com/cars/news/articles/2007/04/15/deal_in_carfax_lawsuit_draws_fire/|archive-date=April 16, 2008|last=Shepardson|first=David|date=April 15, 2007|work=[[The Detroit News]]|via=[[The Boston Globe]]|location=Washington}}</ref> The company asserts that it has major accident information from all 50 states and it backs up its claim with a buyback guarantee. The settlement in the ''West v. CARFAX, Inc.'' lawsuit was overturned, not on the merits of the issue, but on the terms of the settlement which did not offer enough to the affected consumers and because "not enough consumers were notified and the judge should not have agreed to the settlement without knowing more about what it would cost CARFAX."<ref>{{cite news|url=https://archive.nytimes.com/wheels.blogs.nytimes.com/2009/12/31/heavily-criticized-carfax-settlement-ruling-is-overturned/|title=Carfax Settlement Is Overturned|last=Jensen|first=Christopher|date=December 31, 2009|work=[[The New York Times]]|access-date=December 12, 2023}}</ref>


===Accident report for wrong vehicle===
In early 2012 the company launched a new service which uses service information reported to CARFAX to help vehicle owners with things like oil changes and routine vehicle maintenance. The service was later expanded to include alerts about open recalls issued by vehicle manufacturers.<ref>{{Cite web |url=http://www.kshb.com/money/consumer/mycarfax-free-app-makes-keeping-track-of-recalls-easy-with-your-license-plate-rather-than-vin# |title=Archived copy |access-date=2015-10-04 |archive-url=https://web.archive.org/web/20151001062350/http://www.kshb.com/money/consumer/mycarfax-free-app-makes-keeping-track-of-recalls-easy-with-your-license-plate-rather-than-vin# |archive-date=2015-10-01 |url-status=dead }}</ref><ref>{{cite web |url=http://www.autodealermonthly.com/news/story/2015/04/shiftmobility-integrates-carfax-information-into-shoplite-app.aspx |title=SHIFTMobility Integrates Carfax Information Into App |date=14 April 2015 |publisher=AutoDealer Monthly |access-date=22 September 2015}}</ref>
In 2024, the ''[[Boston Globe]]'' reported the case of a driver who was unable to get Carfax to remove an obviously incorrect report of an accident for her car, which had never been in any accident. About 3,200 license plate numbers in Massachusetts overlap between commercial and passenger vehicles, and despite a police report clearly coded for a commercial vehicle, Carfax assigned an accident to the passenger vehicle instead. The company asked the driver to have the police "correct" the accident report, which did not have any errors, and eventually became unresponsive. The false Carfax report was only corrected when a newspaper reporter contacted the company, which did not apologize for the error.<ref>{{cite news |url=https://www.bostonglobe.com/2024/02/19/business/carfax-subaru-fine-print-consumer/ |title=Carfax said her Subaru was in an accident. It wasn't, and they refused to correct it for months. |author=Sean P. Murphy |date=February 19, 2024 |newspaper=[[The Boston Globe]]}}</ref>

=== CARFAX Used Car Listings ===
In April 2014, CARFAX introduced another free service called CARFAX Used Car Listings (UCL). The new service gives used car buyers the ability to search for used cars with make, model, and vehicular history.

⚫
==Information sourcing==
⚫
CARFAX claims to have access to twenty [[1,000,000,000|billion]] records <ref>{{cite web|url=https://www.carfax.com/press/carfax-database-hits-20-billion-records|title=Carfax Database Hits 20 Billion Records|first=Chris|last=Basso|website=CARFAX}}</ref> from more than 100,000 sources, including motor vehicle departments for the 50 U.S. states and the 10 Canadian provinces. The company's information sources include U.S. state title and registration records, auto and salvage auctions, Canadian motor vehicle records, rental and fleet vehicle companies, consumer protection agencies, state inspection stations, extended warranty companies, insurance companies, fire and police departments, manufacturers, inspection companies, service and repair facilities, dealers and import/export companies.<ref>{{cite web|url=https://www.carfax.com/company/vhr-data-sources|title=Where Does CARFAX Get its Vehicle History Data?|website=CARFAX}}</ref>

CARFAX lists only information that is reported to them and consumers should not take this report to be a complete accident history. Not all accidents are disclosed and CARFAX uses the language "no accidents have been reported to CARFAX," the emphasis being on "reported". Consumers should not rely on CARFAX alone when checking out a used vehicle.

⚫
Although CARFAX continuously expands its database and resources, some information is not allowed to be provided. Under the 1994 U.S. ''[[Drivers Privacy Protection Act]]'', personal information such as names, telephone numbers and addresses of current or previous owners are neither collected nor reported.<ref>{{cite web|url=http://www.accessreports.com/statutes/DPPA1.htm|title=Drivers Privacy Protection Act|website=www.accessreports.com}}</ref> CARFAX does not have access to every facility and mistakes are sometimes made by those who input data. In the event information is disputed but cannot be verified, CARFAX allows consumers and dealerships to add information to its reports.<ref>{{cite web|url=https://abc7news.com/|title=ABC7 News - KGO Bay Area and San Francisco News|website=ABC7 San Francisco}}</ref>

==2006 class action lawsuit==
⚫
In a 2006 class action lawsuit, the plaintiff claimed that CARFAX violated consumer protection laws by not disclosing the limitations of their service, specifically their inability to check accident records in 23 states in the U.S. while stating that their database contains information from all 50 states.<ref>{{cite web|url=https://www.citizen.org/our-work/litigation/cases/west-v-carfax-inc-and-polk-carfax-inc|title=West v. Carfax, Inc. and Polk Carfax, Inc. - Public Citizen|website=www.citizen.org}}</ref> The lawsuit was settled in May 2007 in the Trumbull County Common Pleas Court in [[Warren, Ohio]].<ref>{{cite web|url=https://www.nytimes.com/2007/05/06/automobiles/06CARF.html|title=It’s the Truth, but Not the Whole Truth|first=Christopher|last=Jensen|date=6 May 2007|publisher=|via=NYTimes.com}}</ref><ref>{{cite web|url=http://www.boston.com/cars/news/articles/2007/04/15/deal_in_carfax_lawsuit_draws_fire/|title=Deal in Carfax lawsuit draws fire - The Boston Globe|website=www.boston.com}}</ref> The company asserts that it has major accident information from all 50 states and it backs up its claim with a buyback guarantee. The settlement in the West v. CARFAX, Inc lawsuit was overturned, not on the merits of the issue, but on the terms of the settlement which did not offer enough to the affected consumers and because "not enough consumers were notified and the judge should not have agreed to the settlement without knowing more about what it would cost CARFAX."<ref>{{cite web|url=https://wheels.blogs.nytimes.com/2009/12/31/heavily-criticized-carfax-settlement-ruling-is-overturned/|title=Carfax Settlement Is Overturned|first=Christopher|last=Jensen|date=31 December 2009|publisher=}}</ref>


==See also==
==See also==
Line 58: Line 48:
==References==
==References==
{{Reflist|2}}
{{Reflist|2}}

==External links==
* [http://www.carfax.com/ CARFAX.com website]


{{IHS Markit}}
{{IHS Markit}}

Latest revision as of 23:24, 14 October 2024

Not to be confused with CarMax.
CARFAX, Inc.
Company typeSubsidiary
Industry
Founded1984; 41 years ago (1984)
in Columbia, Missouri
FoundersRobert Daniel Clark
Ewin Barnett
Headquarters
Centreville, Virginia
,
United States
Area served
ProductsCARFAX Reports
Services
ParentS&P Global
Subsidiaries
  • CARFAX Canada ULC
  • CARFAX Europe GmbH
Websitecarfax.com

Carfax, Inc. (stylized CARFAX) is an American company that provides vehicle data to individuals and businesses. Its most well-known product is the CARFAX Vehicle History Report.[1] Their other products include vehicle listings, car valuation, and buying and maintenance advice.[2]

History

[edit]

CARFAX was founded in Columbia, Missouri in 1984 by Ewin Barnett III and Robert Daniel Clark. In 1986, by working closely with the Missouri Automobile Dealers Association, the company offered an early version of the CARFAX vehicle history report to the dealer market. These reports were developed with a database of 10,000 records and distributed via fax. In December 1996, the company launched its website as part of an effort to sell its reports directly to consumers.

CARFAX has undergone several ownership changes since its founding. In the fall of 1999, Carfax became a wholly owned subsidiary of R.L. Polk & Company.[3] In 2013, IHS acquired Polk and CARFAX.[4] In March 2016, IHS had a merger of equals with Markit, becoming IHS Markit.[5] On February 28, 2022, S&P Global purchased IHS Markit, and CARFAX became a brand in the company's newly formed S&P Global Mobility business unit.[6][7]

Vehicle history reports

[edit]

The CARFAX vehicle history report is the company's best-known product. A CARFAX Report can provide information about the number of owners a used car has had, accidents it has been in, title issues, whether it was a fleet vehicle, and its maintenance record, among other aspects of its history.

Information sourcing

[edit]

CARFAX claims to have access to over 30 billion records [8] from more than 131,000 sources, including motor vehicle departments for the 50 U.S. states and the 10 Canadian provinces. The company's information sources include U.S. state title and registration records, auto and salvage auctions, Canadian motor vehicle records, rental and fleet vehicle companies, consumer protection agencies, state inspection stations, extended warranty companies, insurance companies, fire and police departments, manufacturers, inspection companies, service and repair facilities, dealers and import/export companies.[9]

Although CARFAX continuously expands its database and resources, some information is not allowed to be provided. Under the 1994 U.S. Drivers Privacy Protection Act, personal information such as names, telephone numbers and addresses of current or previous owners are neither collected nor reported.[10][11] CARFAX does not have access to every facility and mistakes are sometimes made by those who input data. In the event information is disputed but cannot be verified, CARFAX allows consumers and dealerships to add information to its reports.[12]

Disputes

[edit]

West v. CARFAX

[edit]

In a 2006 class-action lawsuit, the plaintiff claimed that CARFAX violated consumer protection laws by not disclosing the limitations of its service, specifically its inability to check accident records in 23 states in the U.S. while stating that its database contains information from all 50 states.[13] The lawsuit was settled in May 2007 in the Trumbull County Common Pleas Court in Warren, Ohio.[14][15] The company asserts that it has major accident information from all 50 states and it backs up its claim with a buyback guarantee. The settlement in the West v. CARFAX, Inc. lawsuit was overturned, not on the merits of the issue, but on the terms of the settlement which did not offer enough to the affected consumers and because "not enough consumers were notified and the judge should not have agreed to the settlement without knowing more about what it would cost CARFAX."[16]

Accident report for wrong vehicle

[edit]

In 2024, the Boston Globe reported the case of a driver who was unable to get Carfax to remove an obviously incorrect report of an accident for her car, which had never been in any accident. About 3,200 license plate numbers in Massachusetts overlap between commercial and passenger vehicles, and despite a police report clearly coded for a commercial vehicle, Carfax assigned an accident to the passenger vehicle instead. The company asked the driver to have the police "correct" the accident report, which did not have any errors, and eventually became unresponsive. The false Carfax report was only corrected when a newspaper reporter contacted the company, which did not apologize for the error.[17]

See also

[edit]

References

[edit]
  1. ^ Hawley, Dustin (September 21, 2022). "How To Read Accident Information On A Carfax Vehicle History Report". J.D. Power. Retrieved December 12, 2023.
  2. ^ "CARFAX™ - Shop, Buy, Own, & Sell Used Cars". Carfax. Archived from the original on November 29, 2023. Retrieved December 12, 2023.
  3. ^ "Town & Country Auto CARFAX info". Archived from the original on December 27, 2008.
  4. ^ "Polk was acquired by IHS Markit, now part of S&P Global". S&P Global. Retrieved December 12, 2023.
  5. ^ "IHS to buy data provider Markit, combined company to base in UK". Reuters. March 21, 2016. Retrieved December 12, 2023 – via CNBC.
  6. ^ "S&P Global to buy IHS Markit in $44bn deal". Financial Times. November 30, 2020. Retrieved December 12, 2023.
  7. ^ Lombardo, Cara; Hoffman, Liz (November 30, 2020). "S&P Global Agrees to Buy IHS Markit for About $44 Billion". The Wall Street Journal. ISSN 0099-9660. Retrieved December 12, 2023.
  8. ^ "Carfax Hits 30 Billion Records in Vehicle History Database" (Press release). Centreville, VA: Carfax. December 6, 2022. Retrieved December 13, 2023 – via PR Newswire.
  9. ^ "CARFAX Vehicle History Data Sources". Carfax. Retrieved December 12, 2023.
  10. ^ 18 U.S.C. §§ 2721–2725
  11. ^ "Drivers Privacy Protection Act". Retrieved December 12, 2023 – via Access Reports.
  12. ^ "CARFAX has a problem with car disclosure bill". San Francisco: KGO-TV. September 21, 2011. Retrieved December 12, 2023 – via WLS-TV.
  13. ^ "West v. Carfax". Public Citizen. Retrieved December 12, 2023.
  14. ^ Jensen, Christopher (May 6, 2007). "It's the Truth, but Not the Whole Truth". The New York Times. Retrieved December 12, 2023.
  15. ^ Shepardson, David (April 15, 2007). "Deal in Carfax lawsuit draws fire". The Detroit News. Washington. Archived from the original on April 16, 2008 – via The Boston Globe.
  16. ^ Jensen, Christopher (December 31, 2009). "Carfax Settlement Is Overturned". The New York Times. Retrieved December 12, 2023.
  17. ^ Sean P. Murphy (February 19, 2024). "Carfax said her Subaru was in an accident. It wasn't, and they refused to correct it for months". The Boston Globe.
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