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{{short description|Online backup service}}
{{Infobox software
{{Infobox software
| name = SugarSync
| name = SugarSync
| logo = [[File:SugarSync Logo.png|frameless]]
| logo = SugarSync Logo.png
| screenshot =
| developer = [[J2 Global]]
| caption =
| founders = [[Yuval Almog]]<ref>[http://www.sugarsync.com/company/board-of-directors.html Board of Directors]. SugarSync. Retrieved on 2013-07-14.</ref>
| developer = SugarSync, Inc.
| released = November 2009
| released = November 2009
⚫
| operating system = [[Microsoft Windows]]<br />[[Mac OS|Mac]]<br />[[iOS]]<br />[[Android (operating system)|Android]]
| frequently updated = yes <!-- Release version update? Don't edit this page, just click on the version number! -->
|programming language =
| language = English
⚫
| operating system = [[Microsoft Windows]] <br />[[Mac OS|Mac]] <br />[[iOS]] <br /> [[Android (operating system)|Android]]
| language = English
| status = Active
| genre = [[Remote backup service|Online backup service]]
| genre = [[Remote backup service|Online backup service]]
| license = [[Proprietary software]]
| license = [[Proprietary software]]
| website = {{URL|sugarsync.com/}}
| website = {{URL|sugarsync.com/}}
| num_employees =
| alexa =
}}
}}
'''SugarSync''' is a [[Cloud computing|cloud service]] that enables active synchronization of files across computers and other devices for file backup, access, syncing, and sharing from a variety of operating systems, such as [[Android (operating system)|Android]], [[iOS]], [[Mac OS X]], and [[Windows]] devices. For [[Linux]], only a discontinued unofficial third-party client is available.
'''SugarSync''' is a [[Cloud computing|cloud]] service that enables active [[File synchronization|synchronization of files]] across computers and other devices for file backup, access, syncing, and sharing from a variety of [[operating system]]s, such as [[Android (operating system)|Android]], [[iOS]], [[Mac OS X]], and [[Windows]] devices. For [[Linux]], only a discontinued unofficial third-party client is available.


==Overview==
The SugarSync program automatically refreshes its sync by constantly monitoring changes to files—additions, deletions, edits—and syncs these changes with the SugarSync servers. Any other linked devices then also sync with the SugarSync servers.<ref name="autogenerated1">[http://reviews.cnet.com/4531-10921_7-6535502.html Sharpcast wants to free your data - Alpha Blog - alpha.cnet.com<!-- Bot generated title -->].</ref> Deleted files are archived in a "Deleted Files" folder. In the event the local sync folder is stored on a device which later becomes unavailable (secondary hard drive failure, etc.) the SugarSync program will interpret this event as if the user had purposely deleted the entire synchronization folder, resulting in deletion of all files from the user's storage account. Due to this limitation, it is best to only store the local synchronization folder on the boot drive. Files deleted by the user are not actually removed from SugarSync servers until the user does so manually; however, recovery of a larger nested folder structure may be difficult.<ref>{{cite web|last1=Low|first1=Daren|title=Will Cloud Storage Provider Delete My Files?|url=http://www.getcloudstorage.net/will-cloud-storage-provider-delete-my-files/|publisher=GCS|accessdate=26 November 2014|quote=SugarSync is one company that places these types of files in the Deleted Files folder immediately during the syncing process (but they can be retrieved at any time before you permanently delete them from the Deleted Files folder yourself). }}</ref><ref>{{cite web|title=Permanently deleting files and folders from SugarSync |url=https://support.sugarsync.com/hc/en-us/articles/201895470-Permanently-deleting-files-and-folders-from-SugarSync |publisher=SugarSync |accessdate=7 October 2014 |quote=Any time you delete a file or folder, SugarSync places those items in the Deleted Items folder. From there, you can either restore them or delete them permanently. |deadurl=yes |archiveurl=https://web.archive.org/web/20141024181542/https://support.sugarsync.com/hc/en-us/articles/201895470-Permanently-deleting-files-and-folders-from-SugarSync |archivedate=24 October 2014 |df= }}</ref><ref>{{cite web|title=Removing files from SugarSync |url=https://support.sugarsync.com/hc/en-us/articles/202248030-Removing-files-from-SugarSync |publisher=SugarSync |accessdate=7 October 2014 |deadurl=yes |archiveurl=https://web.archive.org/web/20141024182025/https://support.sugarsync.com/hc/en-us/articles/202248030-Removing-files-from-SugarSync |archivedate=24 October 2014 |df= }}</ref><ref>{{cite web|title=SugarSync FAQs|url=http://cobe.boisestate.edu/cobeit/files/2012/04/SugarSync-FAQs.pdf|publisher=[[Boise State University]]|accessdate=7 October 2014}}</ref>
The SugarSync program automatically refreshes its sync by constantly monitoring changes to files—additions, deletions, edits—and syncs these changes with the SugarSync servers. Any other linked devices then also sync with the SugarSync servers.<ref name="autogenerated1">[http://reviews.cnet.com/4531-10921_7-6535502.html Sharpcast wants to free your data - Alpha Blog - alpha.cnet.com<!-- Bot generated title -->] {{Webarchive|url=https://web.archive.org/web/20100324191842/http://reviews.cnet.com/4531-10921_7-6535502.html |date=2010-03-24 }}.</ref> Deleted files are archived in a "Deleted Files" folder. In the event the local sync folder is stored on a device which later becomes unavailable (secondary hard drive failure, etc.) the SugarSync program will interpret this event as if the user had purposely deleted the entire synchronization folder, resulting in deletion of all files from the user's storage account. Due to this limitation, it is best to only store the local synchronization folder on the boot drive. Files deleted by the user are not actually removed from SugarSync servers until the user does so manually; however, recovery of a larger [[Nesting (computing)|nested]] folder structure may be difficult.<ref>{{cite web|last1=Low|first1=Daren|title=Will Cloud Storage Provider Delete My Files?|url=http://www.getcloudstorage.net/will-cloud-storage-provider-delete-my-files/|publisher=GCS|accessdate=26 November 2014|quote=SugarSync is one company that places these types of files in the Deleted Files folder immediately during the syncing process (but they can be retrieved at any time before you permanently delete them from the Deleted Files folder yourself). }}</ref><ref>{{cite web|title=Permanently deleting files and folders from SugarSync |url=https://support.sugarsync.com/hc/en-us/articles/201895470-Permanently-deleting-files-and-folders-from-SugarSync |publisher=SugarSync |accessdate=7 October 2014 |quote=Any time you delete a file or folder, SugarSync places those items in the Deleted Items folder. From there, you can either restore them or delete them permanently. |url-status=dead |archiveurl=https://web.archive.org/web/20141024181542/https://support.sugarsync.com/hc/en-us/articles/201895470-Permanently-deleting-files-and-folders-from-SugarSync |archivedate=24 October 2014 }}</ref><ref>{{cite web|title=Removing files from SugarSync |url=https://support.sugarsync.com/hc/en-us/articles/202248030-Removing-files-from-SugarSync |publisher=SugarSync |accessdate=7 October 2014 |url-status=dead |archiveurl=https://web.archive.org/web/20141024182025/https://support.sugarsync.com/hc/en-us/articles/202248030-Removing-files-from-SugarSync |archivedate=24 October 2014 }}</ref><ref>{{cite web|title=SugarSync FAQs|url=http://cobe.boisestate.edu/cobeit/files/2012/04/SugarSync-FAQs.pdf|publisher=[[Boise State University]]|accessdate=7 October 2014|url-status=dead|archiveurl=https://web.archive.org/web/20141012012217/http://cobe.boisestate.edu/cobeit/files/2012/04/SugarSync-FAQs.pdf|archivedate=12 October 2014}}</ref>


Originally offering a free 5 GB plan and several paid plans, the company transitioned to a paid-only model on February 8, 2014. Under the new model, the company offered temporary promotional pricing and encouraged subscribers to use subscription auto-renewal. However, the auto-renewal takes place at the non-promotional rate and no refunds are allowed through the new model.<ref>http://www.sugarsync.com/terms.html</ref> Moreover, if the account cannot be auto-renewed due to expiration of a credit card or some other change in payment terms, the account is automatically cancelled and the data deleted from the company's servers at the same time the account is cancelled. If emailed warnings are not received SugarSync will delete a company's entire cloud-computing storage account.
Originally offering a free 5 GB plan and several paid plans, the company transitioned to a paid-only model on February 8, 2014.<ref name=":0" /> Under the new model, the company offered temporary promotional pricing and encouraged subscribers to use subscription auto-renewal. However, the auto-renewal takes place at the non-promotional rate and no refunds are allowed through the new model.<ref>{{Cite web|url=https://sugarsync.com/terms/|title=Terms of Service|website=sugarsync.com}}</ref> Moreover, if the account cannot be auto-renewed due to expiration of a credit card or some other change in payment terms, the account is automatically cancelled and the data deleted from the company's servers at the same time the account is cancelled. If emailed warnings are not received, SugarSync will delete a company's entire [[cloud-computing]] storage account. Furthermore, for the general user, no renewal reminders are sent, and once the account renews, no refunds are provided.<ref>{{Cite web|url=https://www.cloudwards.net/review/sugarsync/|title=SugarSync Review - Updated 2021|website=Cloudwards|date=25 December 2022 }}</ref>

Sugarsync was acquired by [[J2 Global]] in March 2015. <ref>http://investor.j2global.com/releasedetail.cfm?ReleaseID=903006</ref>


==Company history==
==Company history==
SugarSync was born out of a company named Sharpcast, which was incorporated in 2004 by Gibu Thomas ([[CEO]]) and Ben Strong ([[Chief technical officer]]).<ref>{{Cite web |title=Sharpcast Delivers First-Ever Push Synchronization Solution for Consumer Media - SugarSync |url=https://www.sugarsync.com/company/press_releases/first_ever_push_synchronization_solution.html |archive-url=https://web.archive.org/web/20240529121118/https://www.sugarsync.com/company/press_releases/first_ever_push_synchronization_solution.html |archive-date=2024-05-29 |access-date=2024-05-29 |website=www.sugarsync.com}}</ref> In 2006, Sharpcast unveiled Sharpcast Photos,<ref>{{Cite web |last=Arrington |first=Michael |date=2006-05-31 |title=Sharpcast Opens to the Public |url=https://techcrunch.com/2006/05/30/sharpcast-opens-to-the-public/ |archive-url=https://web.archive.org/web/20240529121332/https://techcrunch.com/2006/05/30/sharpcast-opens-to-the-public/ |archive-date=2024-05-29 |access-date=2024-05-29 |website=TechCrunch |language=en-US}}</ref> a tool for synchronizing images between multiple devices including PCs and mobile phones. Both founders left the company in November 2008. In December 2008, Laura Yecies was appointed as the CEO. Yecies and her team re-focused the company and renamed it SugarSync, Inc. in 2009. The company was headquartered in [[San Mateo, California]].
{{unreferenced section|date=December 2013}}

SugarSync was born out of a company named Sharpcast, which was incorporated in 2004 by Gibu Thomas ([[CEO]]) and Ben Strong ([[Chief technical officer]]). In 2006, Sharpcast unveiled Sharpcast Photos, a tool for synchronizing images between multiple devices including PCs and mobile phones. Both founders left the company in November 2008. In December 2008, Laura Yecies was appointed as the CEO. Yecies and her team re-focused the company and renamed it SugarSync in 2009.
⚫
In March 2013, Mike Grossman took over as CEO.<ref>{{Cite web|url=https://venturebeat.com/2013/04/03/sugarsync-mike-grossman-new-ceo/|title=SugarSync names former Intuit exec Mike Grossman as its new CEO|date=2013-04-03|website=VentureBeat|access-date=2017-08-24}}</ref> In his self-introductory blog he promised to focus the business on mobile, sharing and collaboration, and enhancing the sync and mirrored capabilities of the product. The blog post was inundated with requests for a Linux client such that the top Google result for searches relating to SugarSync on Linux returned Mr Grossman's introductory message.<ref name="auto">{{Cite web|url=https://blog.sugarsync.com/2013/04/03/allow-me-to-introduce-myself/|title=Allow me to introduce myself|date=April 3, 2013}}</ref>


Sugarsync was acquired by [[J2 Global]] in March 2015.<ref>{{Cite web|url=http://investor.j2global.com/releasedetail.cfm?ReleaseID=903006|title=j2 Global® Acquires Online Backup, Sync, and Share Assets of SugarSync, Inc|website=investor.j2global.com|language=en|archive-url=https://web.archive.org/web/20150426181938/http://investor.j2global.com/releasedetail.cfm?ReleaseID=903006|archive-date=2015-04-26|url-status=dead|access-date=2017-08-24}}</ref>
⚫
In March 2013 Mike Grossman took over as CEO. In his self-introductory blog he promised to focus the business on mobile, sharing and collaboration, and enhancing the sync and mirrored capabilities of the product. The blog post was inundated with requests for a Linux client such that the top Google result for searches relating to SugarSync on Linux returned Mr Grossman's introductory message.<ref>[http://blog.sugarsync.com/blog/2013/04/03/allow-me-to-introduce-myself/ Allow me to introduce myself - Mike Grossman's Introductory Blog post]</ref>


==Product history==
==Product history==
The company's first product was Sharpcast Photos, software designed to make it easier for people to view their photos on multiple devices and share them via [[the Internet]].<ref>[http://www.pcworld.com/article/id,128238/article.html PC World - Sharpcast Photos<!-- Bot generated title -->].</ref>
The company's first product was Sharpcast Photos, software designed to make it easier for people to view their photos on multiple devices and share them via [[the Internet]].<ref>[http://www.pcworld.com/article/id,128238/article.html PC World – Sharpcast Photos<!-- Bot generated title -->] {{Webarchive|url=https://web.archive.org/web/20081013232444/http://www.pcworld.com/article/id,128238/article.html |date=2008-10-13 }}.</ref>


Sharpcast Photos was shut down at the end of 2009. Users were given the option to migrate to the SugarSync service or retrieve their photos.
Sharpcast Photos was shut down at the end of 2009. Users were given the option to migrate to the SugarSync service or retrieve their photos.


In June 2013 [[Samir Mehta]] posted, on the Introductory Blog post of SugarSync's new CEO, that SugarSync were "in the process of evaluating a SugarSync Linux app". As of January 2015, no further news has been posted about a Linux client for SygarSync.<ref>[http://blog.sugarsync.com/blog/2013/04/03/allow-me-to-introduce-myself/#comment-11797 Samir Mehta's commend on Mike Grossman's Introductory Blog post]</ref>
In June 2013 [[Samir Mehta]] posted, on the Introductory Blog post of SugarSync's new CEO, that SugarSync were "in the process of evaluating a SugarSync Linux app". As of January 2015, no further news has been posted about a Linux client for SugarSync.<ref name="auto"/>


In December, 2013, SugarSync announced that they would be discontinuing their free 5 GB plan and transitioning to a paid-only service by February, 2014.<ref>{{cite web|title=SugarSync Transitions to Paid-Only Service Model|url=http://www.sugarsync.com/blog/20131210_sugarsync_press_release/|accessdate=24 January 2014}}</ref>
In December 2013, SugarSync announced that they would be discontinuing their free 5 GB plan and transitioning to a paid-only service by February 2014.<ref name=":0">{{cite web |title=SugarSync Transitions to Paid-Only Service Model |url=http://www.sugarsync.com/blog/20131210_sugarsync_press_release/ |accessdate=24 January 2014}}</ref>


==API and third-party addons==
==API and third-party addons==
In March 2010, SugarSync unveiled an API.<ref>[https://www.sugarsync.com/blog/2010/03/22/announcing-the-sugarsync-developer-community-and-our-new-beta-platform-api/ Announcing the SugarSync Developer Community and our new beta Platform API] {{webarchive|url=https://web.archive.org/web/20110107110414/http://www.sugarsync.com/blog/2010/03/22/announcing-the-sugarsync-developer-community-and-our-new-beta-platform-api/ |date=2011-01-07 }}.</ref> As a result, there are several unofficial SugarSync addons and applications available. These addons come both in the form of web services and browser extensions and desktop applications such as SugarSync Linux desktop client (now discontinued) by Mark Willis.
In March 2010, SugarSync unveiled an [[API]].<ref>[https://www.sugarsync.com/blog/2010/03/22/announcing-the-sugarsync-developer-community-and-our-new-beta-platform-api/ Announcing the SugarSync Developer Community and our new beta Platform API] {{webarchive|url=https://web.archive.org/web/20110107110414/http://www.sugarsync.com/blog/2010/03/22/announcing-the-sugarsync-developer-community-and-our-new-beta-platform-api/ |date=2011-01-07 }}.</ref> As a result, there are several unofficial SugarSync addons and applications available. These addons come both in the form of [[web service]]s and [[browser extension]]s and desktop applications such as SugarSync Linux desktop client (now discontinued) by Mark Willis.


==See also==
==See also==
Line 49: Line 42:


==References==
==References==
{{Reflist|2}}
{{Reflist}}


==External links==
==External links==
Line 59: Line 52:
[[Category:Software companies based in California]]
[[Category:Software companies based in California]]
[[Category:Companies based in San Mateo, California]]
[[Category:Companies based in San Mateo, California]]
[[Category:Defunct software companies of the United States]]

Latest revision as of 15:08, 21 October 2024

SugarSync
Developer(s)J2 Global
Initial releaseNovember 2009
Operating systemMicrosoft Windows
Mac
iOS
Android
Available inEnglish
TypeOnline backup service
LicenseProprietary software
Websitesugarsync.com

SugarSync is a cloud service that enables active synchronization of files across computers and other devices for file backup, access, syncing, and sharing from a variety of operating systems, such as Android, iOS, Mac OS X, and Windows devices. For Linux, only a discontinued unofficial third-party client is available.

Overview

[edit]

The SugarSync program automatically refreshes its sync by constantly monitoring changes to files—additions, deletions, edits—and syncs these changes with the SugarSync servers. Any other linked devices then also sync with the SugarSync servers.[1] Deleted files are archived in a "Deleted Files" folder. In the event the local sync folder is stored on a device which later becomes unavailable (secondary hard drive failure, etc.) the SugarSync program will interpret this event as if the user had purposely deleted the entire synchronization folder, resulting in deletion of all files from the user's storage account. Due to this limitation, it is best to only store the local synchronization folder on the boot drive. Files deleted by the user are not actually removed from SugarSync servers until the user does so manually; however, recovery of a larger nested folder structure may be difficult.[2][3][4][5]

Originally offering a free 5 GB plan and several paid plans, the company transitioned to a paid-only model on February 8, 2014.[6] Under the new model, the company offered temporary promotional pricing and encouraged subscribers to use subscription auto-renewal. However, the auto-renewal takes place at the non-promotional rate and no refunds are allowed through the new model.[7] Moreover, if the account cannot be auto-renewed due to expiration of a credit card or some other change in payment terms, the account is automatically cancelled and the data deleted from the company's servers at the same time the account is cancelled. If emailed warnings are not received, SugarSync will delete a company's entire cloud-computing storage account. Furthermore, for the general user, no renewal reminders are sent, and once the account renews, no refunds are provided.[8]

Company history

[edit]

SugarSync was born out of a company named Sharpcast, which was incorporated in 2004 by Gibu Thomas (CEO) and Ben Strong (Chief technical officer).[9] In 2006, Sharpcast unveiled Sharpcast Photos,[10] a tool for synchronizing images between multiple devices including PCs and mobile phones. Both founders left the company in November 2008. In December 2008, Laura Yecies was appointed as the CEO. Yecies and her team re-focused the company and renamed it SugarSync, Inc. in 2009. The company was headquartered in San Mateo, California.

In March 2013, Mike Grossman took over as CEO.[11] In his self-introductory blog he promised to focus the business on mobile, sharing and collaboration, and enhancing the sync and mirrored capabilities of the product. The blog post was inundated with requests for a Linux client such that the top Google result for searches relating to SugarSync on Linux returned Mr Grossman's introductory message.[12]

Sugarsync was acquired by J2 Global in March 2015.[13]

Product history

[edit]

The company's first product was Sharpcast Photos, software designed to make it easier for people to view their photos on multiple devices and share them via the Internet.[14]

Sharpcast Photos was shut down at the end of 2009. Users were given the option to migrate to the SugarSync service or retrieve their photos.

In June 2013 Samir Mehta posted, on the Introductory Blog post of SugarSync's new CEO, that SugarSync were "in the process of evaluating a SugarSync Linux app". As of January 2015, no further news has been posted about a Linux client for SugarSync.[12]

In December 2013, SugarSync announced that they would be discontinuing their free 5 GB plan and transitioning to a paid-only service by February 2014.[6]

API and third-party addons

[edit]

In March 2010, SugarSync unveiled an API.[15] As a result, there are several unofficial SugarSync addons and applications available. These addons come both in the form of web services and browser extensions and desktop applications such as SugarSync Linux desktop client (now discontinued) by Mark Willis.

See also

[edit]

References

[edit]
  1. ^ Sharpcast wants to free your data - Alpha Blog - alpha.cnet.com Archived 2010-03-24 at the Wayback Machine.
  2. ^ Low, Daren. "Will Cloud Storage Provider Delete My Files?". GCS. Retrieved 26 November 2014. SugarSync is one company that places these types of files in the Deleted Files folder immediately during the syncing process (but they can be retrieved at any time before you permanently delete them from the Deleted Files folder yourself).
  3. ^ "Permanently deleting files and folders from SugarSync". SugarSync. Archived from the original on 24 October 2014. Retrieved 7 October 2014. Any time you delete a file or folder, SugarSync places those items in the Deleted Items folder. From there, you can either restore them or delete them permanently.
  4. ^ "Removing files from SugarSync". SugarSync. Archived from the original on 24 October 2014. Retrieved 7 October 2014.
  5. ^ "SugarSync FAQs" (PDF). Boise State University. Archived from the original (PDF) on 12 October 2014. Retrieved 7 October 2014.
  6. ^ a b "SugarSync Transitions to Paid-Only Service Model". Retrieved 24 January 2014.
  7. ^ "Terms of Service". sugarsync.com.
  8. ^ "SugarSync Review - Updated 2021". Cloudwards. 25 December 2022.
  9. ^ "Sharpcast Delivers First-Ever Push Synchronization Solution for Consumer Media - SugarSync". www.sugarsync.com. Archived from the original on 2024-05-29. Retrieved 2024-05-29.
  10. ^ Arrington, Michael (2006-05-31). "Sharpcast Opens to the Public". TechCrunch. Archived from the original on 2024-05-29. Retrieved 2024-05-29.
  11. ^ "SugarSync names former Intuit exec Mike Grossman as its new CEO". VentureBeat. 2013-04-03. Retrieved 2017-08-24.
  12. ^ a b "Allow me to introduce myself". April 3, 2013.
  13. ^ "j2 Global® Acquires Online Backup, Sync, and Share Assets of SugarSync, Inc". investor.j2global.com. Archived from the original on 2015-04-26. Retrieved 2017-08-24.
  14. ^ PC World – Sharpcast Photos Archived 2008-10-13 at the Wayback Machine.
  15. ^ Announcing the SugarSync Developer Community and our new beta Platform API Archived 2011-01-07 at the Wayback Machine.
[edit]
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