GoTo Resolve: Difference between revisions
Content deleted Content added
Add banner {{Cleanup bare URLs}}. After at least 7 passes by @Citation bot since 20220915, this article still has 1 untagged bare URL ref |
No edit summary Tags: Mobile edit Mobile web edit |
||
| (8 intermediate revisions by 8 users not shown) | |||
| Line 1: | Line 1: | ||
{{short description|Cloud-based remote support platform}} |
|||
{{Cleanup bare URLs|date=September 2022}} |
|||
{{Infobox company |
{{Infobox company |
||
| name = GoTo Resolve |
| name = GoTo Resolve |
||
| Line 11: | Line 11: | ||
| homepage = {{url|https://www.goto.com/it-management/resolve}} |
| homepage = {{url|https://www.goto.com/it-management/resolve}} |
||
}} |
}} |
||
'''GoTo Resolve''' (formerly GoToAssist & RescueAssist)<ref>https://www.trustradius.com/products/goto-resolve/reviews</ref><ref>{{cite web | url=https://get.gotoassist.com/evolve-to-resolve | title=GoTo Resolve: The next evolution of GoToAssist | GoToAssist }}</ref> is a cloud-based [[Remote desktop software|remote support platform]] designed and targeted at IT support teams and customer support organizations. In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue brand of support products.<ref>{{cite web| url=https://www.channele2e.com/technology/management/logmein-service-desk-tools-seek-to-boost-self-service-automation/|title=LogMeIn Service Desk Tools Seek to Boost Self Service, Automation|author=Sarah Kimmel|publisher=ChannelE2E|date=November 5, 2018}}</ref> |
'''GoTo Resolve''' (formerly GoToAssist & RescueAssist)<ref>{{cite web | url=https://www.trustradius.com/products/goto-resolve/reviews | title=GoTo Resolve Reviews & Ratings 2023 }}</ref><ref>{{cite web | url=https://get.gotoassist.com/evolve-to-resolve | title=GoTo Resolve: The next evolution of GoToAssist | GoToAssist }}</ref> is a cloud-based [[Remote desktop software|remote support platform]] designed and targeted at IT support teams and customer support organizations. In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue brand of support products.<ref>{{cite web| url=https://www.channele2e.com/technology/management/logmein-service-desk-tools-seek-to-boost-self-service-automation/|title=LogMeIn Service Desk Tools Seek to Boost Self Service, Automation|author=Sarah Kimmel|publisher=ChannelE2E|date=November 5, 2018}}</ref> |
||
==Technology and business development== |
==Technology and business development== |
||
GoToAssist was originally developed by Expertcity, which was founded in [[Santa Barbara, California]] in 1997. GoToAssist Remote Support enables users to access and control remote computers and other Internet-connected devices in order to provide [[technical support]]. The solution allows a desktop view of a [[host computer]] to be manipulated from a [[it computer]]. The two machines are connected through a [[TCP/IP network]]. One of Expertcity's innovations was to employ the Internet for connectivity, protecting transmissions with high-security [[encryption]] and multiple passwords. By combining a web-based [[software service]] with software installed on the host computer, transmissions could be passed through highly restrictive [[firewall (computing)|firewall]]s.<ref>{{cite web | author=Expertcity | title=GoToMyPC: Like Being There | publisher=Expertcity, 5385 Hollister Avenue, Santa Barbara, CA | year=2002 | accessdate=2006-04-25 |url=https://www.gotomypc.com/downloads/pdf/broch.pdf }} "GoToMyPC works by using the Internet, Expertcity-hosted secure servers and screen-sharing to enable users connect to their computers from a Web browser."</ref> |
GoToAssist was originally developed by Expertcity, which was founded in [[Santa Barbara, California]] in 1997. GoToAssist Remote Support enables users to access and control remote computers and other Internet-connected devices in order to provide [[technical support]]. The solution allows a desktop view of a [[host computer]] to be manipulated from a [[it computer]]. The two machines are connected through a [[TCP/IP network]]. One of Expertcity's innovations was to employ the Internet for connectivity, protecting transmissions with high-security [[encryption]] and multiple passwords. By combining a web-based [[software service]] with software installed on the host computer, transmissions could be passed through highly restrictive [[firewall (computing)|firewall]]s.<ref>{{cite web | author=Expertcity | title=GoToMyPC: Like Being There | publisher=Expertcity, 5385 Hollister Avenue, Santa Barbara, CA | year=2002 | accessdate=2006-04-25 |url=https://www.gotomypc.com/downloads/pdf/broch.pdf }} "GoToMyPC works by using the Internet, Expertcity-hosted secure servers and screen-sharing to enable users connect to their computers from a Web browser."</ref> |
||
In December 2003, Citrix Systems of [[Fort Lauderdale, Florida]], acquired the GoToAssist service and its developer, Expertcity, for $225 million, half cash and half stock.<ref>{{cite web |author=Stacy Cowley |title=Citrix buys GoToMyPC maker for $225 million |publisher=NetworkWorld, IDG News Service |date=2003-12-18 |url=http://www.networkworld.com/net.worker/news/2003/1218citgo.html}}</ref> In 2017, LogMeIn, a SaaS company in Boston, completed the acquisition (through merger) with Citrix's GetGo family of products including GoToAssist.<ref name=cnbc>{{cite web| url=https://www.cnbc.com/2017/01/25/globe-newswire-logmein-announces-stockholder-approval-in-connection-with-merger-with-citrixas-goto-business.html|title=LogMeIn Announces Stockholder Approval in Connection with Merger with Citrix's GoTo Business|publisher=[[CNBC]]|date=January 25, 2017}}</ref> GoToAssist joined former competitor LogMeIn Rescue to create the Rescue family of support products.<ref name=cnbc/> |
In December 2003, Citrix Systems of [[Fort Lauderdale, Florida]], acquired the GoToAssist service and its developer, Expertcity, for $225 million, half cash and half stock.<ref>{{cite web |author=Stacy Cowley |title=Citrix buys GoToMyPC maker for $225 million |publisher=NetworkWorld, IDG News Service |date=2003-12-18 |url=http://www.networkworld.com/net.worker/news/2003/1218citgo.html |access-date=2012-01-24 |archive-date=2013-05-07 |archive-url=https://web.archive.org/web/20130507114704/http://www.networkworld.com/net.worker/news/2003/1218citgo.html |url-status=dead }}</ref> In 2017, LogMeIn, a SaaS company in Boston, completed the acquisition (through merger) with Citrix's GetGo family of products including GoToAssist.<ref name=cnbc>{{cite web| url=https://www.cnbc.com/2017/01/25/globe-newswire-logmein-announces-stockholder-approval-in-connection-with-merger-with-citrixas-goto-business.html|title=LogMeIn Announces Stockholder Approval in Connection with Merger with Citrix's GoTo Business|publisher=[[CNBC]]|date=January 25, 2017}}</ref> GoToAssist joined former competitor LogMeIn Rescue to create the Rescue family of support products.<ref name=cnbc/> |
||
==Editions== |
==Editions== |
||
GoToAssist has gone through a series of editions. Most recently, in 2018, the technician console, a desktop application, was reconfigured to a completely browser-based experience and GoToAssist was rebranded RescueAssist by LogMeIn.<ref>{{cite |
GoToAssist has gone through a series of editions. Most recently, in 2018, the technician console, a desktop application, was reconfigured to a completely browser-based experience and GoToAssist was rebranded RescueAssist by LogMeIn.<ref>{{cite press release| url=https://www.globenewswire.com/news-release/2018/10/16/1622000/0/en/LogMeIn-Redefines-Employee-Support-with-New-Product-Lineup.html|title=LogMeIn Redefines Employee Support with New Product Lineup|publisher=[[GlobeNewswire]]|date=October 16, 2018}}</ref> |
||
==See also== |
==See also== |
||
| Line 34: | Line 34: | ||
[[Category:Remote desktop]] |
[[Category:Remote desktop]] |
||
[[Category:Remote administration software]] |
|||
Latest revision as of 15:07, 19 November 2024
.jpg){kind=small} | |
| Industry | Technology |
|---|---|
| Genre | Remote support, mobile support, and help desk |
| Founded | 1997 |
| Headquarters | Boston, MA |
Key people | Paddy Srinivasan, GM, Customer Engagement & Support[1] |
| Website | www |
GoTo Resolve (formerly GoToAssist & RescueAssist)[2][3] is a cloud-based remote support platform designed and targeted at IT support teams and customer support organizations. In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue brand of support products.[4]
Technology and business development
[edit]GoToAssist was originally developed by Expertcity, which was founded in Santa Barbara, California in 1997. GoToAssist Remote Support enables users to access and control remote computers and other Internet-connected devices in order to provide technical support. The solution allows a desktop view of a host computer to be manipulated from a it computer. The two machines are connected through a TCP/IP network. One of Expertcity's innovations was to employ the Internet for connectivity, protecting transmissions with high-security encryption and multiple passwords. By combining a web-based software service with software installed on the host computer, transmissions could be passed through highly restrictive firewalls.[5]
In December 2003, Citrix Systems of Fort Lauderdale, Florida, acquired the GoToAssist service and its developer, Expertcity, for $225 million, half cash and half stock.[6] In 2017, LogMeIn, a SaaS company in Boston, completed the acquisition (through merger) with Citrix's GetGo family of products including GoToAssist.[7] GoToAssist joined former competitor LogMeIn Rescue to create the Rescue family of support products.[7]
Editions
[edit]GoToAssist has gone through a series of editions. Most recently, in 2018, the technician console, a desktop application, was reconfigured to a completely browser-based experience and GoToAssist was rebranded RescueAssist by LogMeIn.[8]
See also
[edit]References and notes
[edit]- ^ Natalie Gagliordi (February 13, 2018). "LogMeIn adds AI chat services to the Bold360 CRM portfolio". ZDNet.
- ^ "GoTo Resolve Reviews & Ratings 2023".
- ^ "GoTo Resolve: The next evolution of GoToAssist | GoToAssist".
- ^ Sarah Kimmel (November 5, 2018). "LogMeIn Service Desk Tools Seek to Boost Self Service, Automation". ChannelE2E.
- ^ Expertcity (2002). "GoToMyPC: Like Being There" (PDF). Expertcity, 5385 Hollister Avenue, Santa Barbara, CA. Retrieved 2006-04-25. "GoToMyPC works by using the Internet, Expertcity-hosted secure servers and screen-sharing to enable users connect to their computers from a Web browser."
- ^ Stacy Cowley (2003-12-18). "Citrix buys GoToMyPC maker for $225 million". NetworkWorld, IDG News Service. Archived from the original on 2013-05-07. Retrieved 2012-01-24.
- ^ a b "LogMeIn Announces Stockholder Approval in Connection with Merger with Citrix's GoTo Business". CNBC. January 25, 2017.
- ^ "LogMeIn Redefines Employee Support with New Product Lineup" (Press release). GlobeNewswire. October 16, 2018.