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Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.^[1] Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.^[1]

Phone and emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer.^[2] Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.^[3]

customer support skills — Mind map depicting the skillset required to be a good customer support agent

Being a successful customer support agent requires a full skillset of abilities that will allow one to communicate efficiently with the customer and provide fast and effective solutions to their problems.^[4]

References

^ ^a ^b "What is customer support? definition and meaning". BusinessDictionary.com. Archived from the original on 2018-07-23. Retrieved 2011-03-19.
^ Murphy, Ian (November 11, 2021). "What is Ticketing System?".
^ Murphy, Ian (November 11, 2021). "CRM Customer Relationship Management explained".
^ Greek, Jobs (December 14, 2022). "What is Customer Care and Customer Support".

[businessdirectory-definition-1] "What is customer support? definition and meaning". BusinessDictionary.com. Archived from the original on 2018-07-23. Retrieved 2011-03-19.

[2] Murphy, Ian (November 11, 2021). "What is Ticketing System?".

[3] Murphy, Ian (November 11, 2021). "CRM Customer Relationship Management explained".

[4] Greek, Jobs (December 14, 2022). "What is Customer Care and Customer Support".

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 {{Short description|Service to help customers use a product}}
-'''Customer Support''' is a range of [https://profile.brands.live/dgcard/complaintrequest Customer care number][[Customer service| service]]s to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.<ref name="businessdirectory-definition">{{cite web|url=http://www.businessdictionary.com/definition/customer-support.html|title=What is customer support? definition and meaning|work=BusinessDictionary.com|access-date=2011-03-19|archive-date=2018-07-23|archive-url=https://web.archive.org/web/20180723093204/http://www.businessdictionary.com/definition/customer-support.html|url-status=dead}}</ref> Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed [[technical support]].<ref name="businessdirectory-definition"/>
+'''Customer support''' is a range of [[Customer service| service]]s to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.<ref name="businessdirectory-definition">{{cite web|url=http://www.businessdictionary.com/definition/customer-support.html|title=What is customer support? definition and meaning|work=BusinessDictionary.com|access-date=2011-03-19|archive-date=2018-07-23|archive-url=https://web.archive.org/web/20180723093204/http://www.businessdictionary.com/definition/customer-support.html|url-status=dead}}</ref> Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed [[technical support]].<ref name="businessdirectory-definition"/>
-[[Phone]] and [[Email]]s are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and [[Customer relationship management|CRM Applications]] help keep track of a series of follow-up correspondence with a particular customer.<ref>{{cite web|url=https://www.itarian.com/ticketing-system.php|title=What is Ticketing System?|first=Ian|last=Murphy|date=November 11, 2021}}</ref> Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.<ref>{{cite web|url=https://searchcustomerexperience.techtarget.com/definition/CRM-customer-relationship-management |title=CRM Customer Relationship Management explained|first=Ian|last=Murphy|date=November 11, 2021}}</ref>
+[[Phone]] and [[email]]s are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and [[Customer relationship management|CRM Applications]] help keep track of a series of follow-up correspondence with a particular customer.<ref>{{cite web|url=https://www.itarian.com/ticketing-system.php|title=What is Ticketing System?|first=Ian|last=Murphy|date=November 11, 2021}}</ref> Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.<ref>{{cite web|url=https://searchcustomerexperience.techtarget.com/definition/CRM-customer-relationship-management |title=CRM Customer Relationship Management explained|first=Ian|last=Murphy|date=November 11, 2021}}</ref>
-[[File:Customer-care-skills.webp|thumb|left|alt=customer support skills|Mind map depicting the skillset required to be a good customer support agent ]]Being a successful Customer Support agent requires a full skillset of abilities that will allow one to communicate efficiently with the customer and provide fast and effective solutions to their problems.<ref>{{cite web|url=https://jobsgreek.com/guide/customer-care-and-customer-support |title=What is Customer Care and Customer Support|first=Jobs|last=Greek|date=December 14, 2022}}</ref>
+[[File:Customer-care-skills.webp|thumb|left|alt=customer support skills|Mind map depicting the skillset required to be a good customer support agent ]]Being a successful customer support agent requires a full skillset of abilities that will allow one to communicate efficiently with the customer and provide fast and effective solutions to their problems.<ref>{{cite web|url=https://jobsgreek.com/guide/customer-care-and-customer-support |title=What is Customer Care and Customer Support|first=Jobs|last=Greek|date=December 14, 2022}}</ref>
 ==See also==