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{{short description|US digital communications system company}}
{{Infobox company
{{Infobox company
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'''SeeClickFix''' is a digital communications system company founded and based in [[Downtown New Haven]], [[Connecticut]]. The company runs a website and app which assist users in communicating with local governments about non-emergency issues. SeeClickFix was established in 2008, with co-founder Ben Berkowitz as CEO.<ref>{{Cite web|url=http://thewhiteboardct.com/profiles/entrepreneur-profile-ben-berkowitz-seeclickfix/|title=Entrepreneur Profile: Ben Berkowitz, SeeClickFix|last=Gribskov|first=Alena|date=|website=The White Board: Advancing Entrepreneurship in Connecticut|publisher=|access-date=}}</ref>
'''SeeClickFix''' is a digital communications system company founded and based in downtown [[New Haven]], [[Connecticut]]. The company runs a website and app which assist users in communicating with local governments about non-emergency issues. SeeClickFix was established in 2008, with co-founder Ben Berkowitz as chief executive officer.<ref>{{Cite web|title=15 questions with Ben Berkowitz|url=https://money.cnn.com/interactive/technology/15-questions-with-ben-berkowitz/index.html|access-date=2021-02-23|website=CNNMoney}}</ref><ref>{{Cite web|url=http://thewhiteboardct.com/profiles/entrepreneur-profile-ben-berkowitz-seeclickfix/|title=Entrepreneur Profile: Ben Berkowitz, SeeClickFix|last=Gribskov|first=Alena|date=|website=The White Board: Advancing Entrepreneurship in Connecticut|publisher=|access-date=}}</ref>

The company was acquired by [[CivicPlus]] in 2019.<ref>{{Cite web |date=2019-10-11 |title=CivicPlus Acquires 311 Software Company SeeClickFix |url=https://www.govtech.com/biz/CivicPlus-Acquires-311-Software-Company-SeeClickFix.html |access-date=2022-06-22 |website=GovTech |language=en}}</ref>


== Website ==
== Website ==
SeeClickFix publishes a web tool which allows people to report non-emergency neighborhood issues to [[local government]] bodies. The tool has a free [[mobile app]] that maps user comments. Users may add comments, suggest courses of action, or add video and picture documentation. Users can receive notifications based on selected areas and keywords. The tool is also used by 300 cities which pay the company for request management and back office work order services. 180 city halls publish white-labeled SeeClickFix app. Examples include [[Houston]], Texas, and [[Detroit]], Michigan.{{cn|date=November 2017}}
SeeClickFix is an issue reporting platform which allows people to report non-emergency neighborhood issues to [[local government]] bodies,<ref>{{Cite web|title=Using GPS To Tag Potholes|url=https://www.npr.org/templates/story/story.php?storyId=124371598|access-date=2021-02-23|website=NPR.org|language=en}}</ref><ref>{{Cite book|last1=Rahman|first1=K. Sabeel|url=https://books.google.com/books?id=fymqDwAAQBAJ&pg=PA129|title=Civic Power: Rebuilding American Democracy in an Era of Crisis|last2=Russon Gilman |first2=Hollie |date=2019-08-29|publisher=Cambridge University Press|isbn=978-1-108-38660-9|language=en}}</ref> assisting city staff.<ref>{{Cite web|date=2019-05-16|title='Show Me City' salutes MCPD during National Police Week|url=https://apnews.com/article/81c5542f30654923a0fa08dcbb4f68c3|access-date=2021-03-16|website=[[Associated Press]]}}</ref> The tool has a free [[mobile app]] that maps user comments. Users may add comments, suggest courses of action, or add video and picture documentation. Users can receive notifications based on selected areas and keywords.<ref>{{Cite journal |last=Mergel |first=Ines A. |date=2012 |title=Distributed Democracy: SeeClickFix.Com for Crowdsourced Issue Reporting |url=http://www.ssrn.com/abstract=1992968 |journal=SSRN Electronic Journal |language=en |doi=10.2139/ssrn.1992968 |issn=1556-5068}}</ref><ref>{{Cite news|last=Johnson|first=Steven|date=2012-09-22|title=Peer Power, from Potholes to Patents|language=en-US|work=Wall Street Journal|url=https://online.wsj.com/article/SB10000872396390444165804578008511493789642.html|access-date=2021-02-23|issn=0099-9660}}</ref>

The site also allows [[anonymity|anonymous]] reporting to file complaints against others which may lead to someone being cited, arrested, fined, or towed.<ref name=":0">{{Cite web|last=Sisson|first=Patrick|date=2017-02-07|title=How a simple app can actually empower street-level democracy|url=https://archive.curbed.com/2017/2/7/14541760/311-app-digital-citizen-seeclickfix-digital-democracy|access-date=2021-03-08|website=Curbed|language=en}}</ref>

This has led to concerns by some that SeeClickFix.com is enabling a culture of snitching that tends to disproportionately target the homeless and other poor and marginalized people. <ref>{{Cite web|title=Other|url=https://seeclickfix.com/issues/15275624|access-date=2024-01-11|language=en|website=SeeClickFix.com}}</ref>

News outlets following stories from SeeClickFix have prompted responses from local government.<ref>{{cite web|url=https://www.nytimes.com/2010/01/04/business/media/04click.html|title=Newspapers See the Appeal of a Local Web Gadget, SeeClickFix|first=Daniel E.|last=Slotnik|date=January 3, 2010|work=[[The New York Times]] |access-date=July 16, 2017}}</ref>


According to the company, about 300 municipalities subscribed to it in 2017.
The site allows for [[anonymity]] of reporting, which, according to the company, may encourage participation.


==See also==
SeeClickFix covers more than 25,000 towns and 8,000 neighborhoods, both in the [[United States]] and internationally. The system has built its strongest networks in Oakland, California,<ref>{{cite web|url=http://seeclickfix.com/oakland|title=Oakland, CA - Report potholes, graffiti, street light out, and other community issues.|author=|date=|website=SeeClickFix|access-date=July 16, 2017}}</ref> and Detroit.<ref>{{cite web|url=http://seeclickfix.com/detroit|title=Detroit, MI - Report potholes, graffiti, street light out, and other community issues.|author=|date=|website=SeeClickFix|access-date=July 16, 2017}}</ref> The site received its 50,000th issue report in August 2010 - from [[Sonora]], [[Mexico]].<ref name="autogenerated2">{{cite web|url=http://4g-wirelessevolution.tmcnet.com/news/2010/08/07/4944633.htm|title=SeeClickFix celebrates 50G issues reported|author=|date=August 7, 2010|website=4g-wirelessevolution.tmcnet.com|access-date=July 16, 2017}}</ref>


* [[3-1-1]], U.S. non-emergency service telephone number
By 2012 participating news organizations included ''[[The New York Times]]'', ''[[The Toronto Star]]'', ''[[San Francisco Chronicle]]'', ''[[Miami Herald]]'', and ''[[Philadelphia Inquirer]]''.<ref name="autogenerated1">{{cite web|url=http://govfresh.com/2010/01/get-the-311-with-seeclickfix/|title=Get the 311 with SeeClickFix - GovFresh|author=|date=January 21, 2010|website=GovFresh.com|access-date=July 16, 2017}}</ref> News outlets following stories from SeeClickFix have prompted responses from local government.<ref>{{cite web|url=https://www.nytimes.com/2010/01/04/business/media/04click.html|title=Newspapers See the Appeal of a Local Web Gadget, SeeClickFix|first=Daniel E.|last=Slotnik|date=January 3, 2010|publisher=|access-date=July 16, 2017|via=NYTimes.com}}</ref> While the company still provides freely available tools for local media, its core business and focus since 2012 has been in serving local governments and their constituents.
* [[Find It, Fix It]], a municipal customer service application developed for the city of Seattle


== References ==
== References ==
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{{DEFAULTSORT:SeeClickFix}}
{{DEFAULTSORT:SeeClickFix}}
[[Category:Collaborative mapping]]
[[Category:Collaborative mapping]]
[[Category:Companies based in New Haven County, Connecticut]]
[[Category:Companies based in New Haven, Connecticut]]
[[Category:Open government in the United States]]
[[Category:Open government in the United States]]
[[Category:Technology companies established in 2008]]
[[Category:Software companies established in 2008]]
[[Category:Online publishing companies of the United States]]
[[Category:Online publishing companies of the United States]]
[[Category:Software companies based in Connecticut]]
[[Category:Software companies based in Connecticut]]
[[Category:American companies established in 2008]]
[[Category:American companies established in 2008]]
[[Category:2008 establishments in Connecticut]]
[[Category:2008 establishments in Connecticut]]
[[Category:Software companies of the United States]]

Latest revision as of 21:33, 10 December 2024

SeeClickFix
Company typePrivate
IndustryInformation technology
FoundedSeptember 2008 (2008-09)
Founders
  • Ben Berkowitz
  • Kam Lasater
  • Jeff Blasius
  • Miles Lasater
Headquarters770 Chapel Street, 3rd Floor,
New Haven, Connecticut
,
USA
Key people
Ben Berkowitz (CEO)
Websitewww.seeclickfix.com

SeeClickFix is a digital communications system company founded and based in downtown New Haven, Connecticut. The company runs a website and app which assist users in communicating with local governments about non-emergency issues. SeeClickFix was established in 2008, with co-founder Ben Berkowitz as chief executive officer.[1][2]

The company was acquired by CivicPlus in 2019.[3]

Website

[edit]

SeeClickFix is an issue reporting platform which allows people to report non-emergency neighborhood issues to local government bodies,[4][5] assisting city staff.[6] The tool has a free mobile app that maps user comments. Users may add comments, suggest courses of action, or add video and picture documentation. Users can receive notifications based on selected areas and keywords.[7][8]

The site also allows anonymous reporting to file complaints against others which may lead to someone being cited, arrested, fined, or towed.[9]

This has led to concerns by some that SeeClickFix.com is enabling a culture of snitching that tends to disproportionately target the homeless and other poor and marginalized people. [10]

News outlets following stories from SeeClickFix have prompted responses from local government.[11]

According to the company, about 300 municipalities subscribed to it in 2017.

See also

[edit]
  • 3-1-1, U.S. non-emergency service telephone number
  • Find It, Fix It, a municipal customer service application developed for the city of Seattle

References

[edit]
  1. ^ "15 questions with Ben Berkowitz". CNNMoney. Retrieved 2021-02-23.
  2. ^ Gribskov, Alena. "Entrepreneur Profile: Ben Berkowitz, SeeClickFix". The White Board: Advancing Entrepreneurship in Connecticut.
  3. ^ "CivicPlus Acquires 311 Software Company SeeClickFix". GovTech. 2019-10-11. Retrieved 2022-06-22.
  4. ^ "Using GPS To Tag Potholes". NPR.org. Retrieved 2021-02-23.
  5. ^ Rahman, K. Sabeel; Russon Gilman, Hollie (2019-08-29). Civic Power: Rebuilding American Democracy in an Era of Crisis. Cambridge University Press. ISBN 978-1-108-38660-9.
  6. ^ "'Show Me City' salutes MCPD during National Police Week". Associated Press. 2019-05-16. Retrieved 2021-03-16.
  7. ^ Mergel, Ines A. (2012). "Distributed Democracy: SeeClickFix.Com for Crowdsourced Issue Reporting". SSRN Electronic Journal. doi:10.2139/ssrn.1992968. ISSN 1556-5068.
  8. ^ Johnson, Steven (2012-09-22). "Peer Power, from Potholes to Patents". Wall Street Journal. ISSN 0099-9660. Retrieved 2021-02-23.
  9. ^ Sisson, Patrick (2017-02-07). "How a simple app can actually empower street-level democracy". Curbed. Retrieved 2021-03-08.
  10. ^ "Other". SeeClickFix.com. Retrieved 2024-01-11.
  11. ^ Slotnik, Daniel E. (January 3, 2010). "Newspapers See the Appeal of a Local Web Gadget, SeeClickFix". The New York Times. Retrieved July 16, 2017.
[edit]
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