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Coordinates: 37°25′12″N 122°04′22″W / 37.4201°N 122.0728°W / 37.4201; -122.0728
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{{Short description|PBX technology provider}}
{{Infobox company
{{Infobox company
| name = VirtualPBX
| name = VirtualPBX
| logo = VirtualPBX_logo.svg
| logo = [[Image:VirtualPBX logo tm small.JPG|210px|VirtualBPX corporate logo]]
| type = [[Private Company|Private]]
| type = [[Private Company|Private]]
| foundation = 1997
| foundation = 1997
| founder = Stephen Lange
| location = [[San Jose, California]]
| location = [[San Jose, California]]
| key_people = Paul Hammond, President and CEO; Stephen Lange, Founder and Chief Technology Officer; Lon Baker, Chief Operating Officer
| key_people = Paul Hammond, President and CEO; Stephen Lange, Founder and Chief Technology Officer; Lon Baker, Chief Operating Officer
| industry = [[Telecommunications]]
| industry = [[Telecommunications]]
| products = Hosted PBX Phone Services
| products = Hosted PBX Phone Services
| services = Business Phone Plans, Contact Center Software, POTS Replacement Solutions, and Business Messaging
| num_employees =
| num_employees =
| homepage = [http://www.virtualpbx.com www.virtualpbx.com]
| homepage = [https://www.virtualpbx.com www.virtualpbx.com]
}}
}}
{{coord|37.4201|N|122.0728|W|display=title}}
{{coord|37.4201|N|122.0728|W|display=title}}


'''VirtualPBX''' is a privately held [[communications]] [[service provider]] offering PBX technology to manage phone tasks within offices and departments.
'''VirtualPBX''' is a privately held [[communications]] [[service provider]] offering [[private branch exchange|PBX]] technology to manage phone tasks within offices and departments.


==History==
==History==
The company was founded in [[San Francisco]] in 1997 by voice-based application developer Stephen Lange—now its chief technology officer—whom the company credits with coining the term virtual PBX.<ref name="ceo">Company press release, “[http://www.virtualpbx.com/company/press-releases/021203_newleadership.asp VirtualPBX Under Leadership of New CEO].” December 3, 2002. Retrieved July 6, 2009.</ref>
The company was founded in [[San Francisco]] in 1997 by voice-based application developer Stephen Lange—now its chief technology officer—whom the company credits with coining the term virtual PBX.<ref name="ceo">Company press release, “[http://www.virtualpbx.com/company/press-releases/021203_newleadership.asp VirtualPBX Under Leadership of New CEO].” December 3, 2002. Retrieved July 6, 2009.</ref>


Current President and CEO Paul Hammond joined the company in 2002 from [[BEA Systems]] <ref name="ceo"/> and in 2003, company headquarters were moved to [[San Jose, California]].<ref>Company press release, “[http://www.virtualpbx.com/company/press-releases/030516_vpbx_moves.asp VirtualPBX Moves To New San Jose Location].” May 16, 2003. Retrieved July 8, 2009.</ref>
Current President and CEO Paul Hammond joined the company in 2002 from [[BEA Systems]]<ref name="ceo"/> and in 2003, company headquarters were moved to [[San Jose, California]].<ref>Company press release, “[http://www.virtualpbx.com/company/press-releases/030516_vpbx_moves.asp VirtualPBX Moves To New San Jose Location].” May 16, 2003. Retrieved July 8, 2009.</ref>


On the technology front, the company released its [[skills-based routing]] feature in 2004<ref>Credit Union Tech Talk, “[http://www.cunews.com/newsletters/2004118.htm#CallCenters Call Center Update].” November 8, 2004. Retrieved July 8, 2009.</ref> and in 2006, released a number of new features including AutoRoute, which allows calls to automatically be sent directly to [[Automatic call distributor|ACD]] queues, support or sales personnel, individual extensions, or voicemail, based on the caller's area code, area code and prefix, or entire phone number.<ref>Managing Automation, “[http://www.managingautomation.com/maonline/news/read/Virtual_PBX_Announces_New_AutoRoute_Feature_Supervised_Call_Transfers_and_System_Scheduling_14571 Product Newswire].” February 22, 2006. Retrieved July 7, 2009.</ref>
On the technology front, the company released its [[skills-based routing]] feature in 2004<ref>Credit Union Tech Talk, “[http://www.cunews.com/newsletters/2004118.htm#CallCenters Call Center Update].” November 8, 2004. Retrieved July 8, 2009.</ref> and in 2006, released a number of new features including AutoRoute, which allows calls to automatically be sent directly to [[Automatic call distributor|ACD]] queues, support or sales personnel, individual extensions, or voicemail, based on the caller's area code, area code and prefix, or entire phone number.<ref>Managing Automation, “[http://www.managingautomation.com/maonline/news/read/Virtual_PBX_Announces_New_AutoRoute_Feature_Supervised_Call_Transfers_and_System_Scheduling_14571 Product Newswire] {{Webarchive|url=https://web.archive.org/web/20111001024605/http://www.managingautomation.com/maonline/news/read/Virtual_PBX_Announces_New_AutoRoute_Feature_Supervised_Call_Transfers_and_System_Scheduling_14571 |date=2011-10-01 }}.” February 22, 2006. Retrieved July 7, 2009.</ref>


The company acquired Open Communication Systems in 2007.<ref>Virtual PBX Acquires Open Communications System “[http://www.voipplanet.com/trends/article.php/3691361 Virtual PBX Acquires Open Communications System].” July 27, 2007. Retrieved July 7, 2009.</ref> Its VoIP announcement included mention of a collaboration with [[Gizmo5]], which was formally unveiled in March 2009.<ref>By Doug Mohney, FierceVoIP, “[http://www.fiercevoip.com/story/virtual-pbx-and-gizmo5-team-hosted-voip-solution/2009-03-30 Virtual PBX and Gizmo5 team up on hosted VoIP solution].” March 31, 2009. Retrieved July 7, 2009.</ref>
The company acquired [[Open Communication Systems]] in 2007.<ref>Virtual PBX Acquires Open Communications System “[http://www.voipplanet.com/trends/article.php/3691361 Virtual PBX Acquires Open Communications System].” July 27, 2007. Retrieved July 7, 2009.</ref> Its VoIP announcement included mention of a collaboration with [[Gizmo5]], which was formally unveiled in March 2009.<ref>By Doug Mohney, FierceVoIP, “[http://www.fiercevoip.com/story/virtual-pbx-and-gizmo5-team-hosted-voip-solution/2009-03-30 Virtual PBX and Gizmo5 team up on hosted VoIP solution] {{Webarchive|url=https://web.archive.org/web/20101225042440/http://www.fiercevoip.com/story/virtual-pbx-and-gizmo5-team-hosted-voip-solution/2009-03-30 |date=2010-12-25 }}.” March 31, 2009. Retrieved July 7, 2009.</ref>


==Products==
==Products==
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==External links==
==External links==
*[http://www.virtualpbx.com Official website]
*[http://www.virtualpbx.com Official website]

*[https://www.vital-tel.co.uk/ Official website]
[[Category:Companies based in San Jose, California]]
[[Category:Companies based in San Jose, California]]
[[Category:Telecommunications companies of the United States]]
[[Category:Telecommunications companies of the United States]]

Latest revision as of 03:54, 27 December 2024

VirtualPBX
Company typePrivate
IndustryTelecommunications
Founded1997
FounderStephen Lange
HeadquartersSan Jose, California
Key people
Paul Hammond, President and CEO; Stephen Lange, Founder and Chief Technology Officer; Lon Baker, Chief Operating Officer
ProductsHosted PBX Phone Services
ServicesBusiness Phone Plans, Contact Center Software, POTS Replacement Solutions, and Business Messaging
Websitewww.virtualpbx.com

37°25′12″N 122°04′22″W / 37.4201°N 122.0728°W / 37.4201; -122.0728

VirtualPBX is a privately held communications service provider offering PBX technology to manage phone tasks within offices and departments.

History

[edit]

The company was founded in San Francisco in 1997 by voice-based application developer Stephen Lange—now its chief technology officer—whom the company credits with coining the term virtual PBX.[1]

Current President and CEO Paul Hammond joined the company in 2002 from BEA Systems[1] and in 2003, company headquarters were moved to San Jose, California.[2]

On the technology front, the company released its skills-based routing feature in 2004[3] and in 2006, released a number of new features including AutoRoute, which allows calls to automatically be sent directly to ACD queues, support or sales personnel, individual extensions, or voicemail, based on the caller's area code, area code and prefix, or entire phone number.[4]

The company acquired Open Communication Systems in 2007.[5] Its VoIP announcement included mention of a collaboration with Gizmo5, which was formally unveiled in March 2009.[6]

Products

[edit]

VirtualPBX offers hosted phone plans for business customers.[7][8] Several features are provided with each plan.[8]

References

[edit]
  1. ^ a b Company press release, “VirtualPBX Under Leadership of New CEO.” December 3, 2002. Retrieved July 6, 2009.
  2. ^ Company press release, “VirtualPBX Moves To New San Jose Location.” May 16, 2003. Retrieved July 8, 2009.
  3. ^ Credit Union Tech Talk, “Call Center Update.” November 8, 2004. Retrieved July 8, 2009.
  4. ^ Managing Automation, “Product Newswire Archived 2011-10-01 at the Wayback Machine.” February 22, 2006. Retrieved July 7, 2009.
  5. ^ Virtual PBX Acquires Open Communications System “Virtual PBX Acquires Open Communications System.” July 27, 2007. Retrieved July 7, 2009.
  6. ^ By Doug Mohney, FierceVoIP, “Virtual PBX and Gizmo5 team up on hosted VoIP solution Archived 2010-12-25 at the Wayback Machine.” March 31, 2009. Retrieved July 7, 2009.
  7. ^ By Andrew Bindelglass, TMCNet. “VirtualPBX Adds Plan Options.” May 01, 2017. Retrieved September 25, 2018.
  8. ^ a b “VirtualPBX Dash Business Voice as a Service (VaaS) - Features, Pricing, Alternatives - PCMag.” July 26, 2016. Retrieved September 25, 2018.
[edit]
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