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{{short description|American technology company}}
{{Infobox_Company |
{{Use mdy dates|date=January 2015}}
company_name = Avaya Inc. |
{{Use mdy dates|date=January 2015}}
company_logo = [[Image:Avaya Logo.svg|250px]] |
{{Infobox company
company_type = Private |
| name = Avaya LLC
company_slogan = |
| logo = Avaya Logo.svg
foundation = 2000|
| former_name = Avaya Inc.
location_city = {{flagicon|USA}} [[Basking Ridge]], [[NJ]] |
| type = [[Privately held company|Private]]
location_country = USA |
| traded_as = {{NYSE was|AV}}
industry = [[Telecommunications]] |
| predecessor = {{unbulleted list|[[Alcatel-Lucent USA|Lucent Technologies]]}}
key_people = [[Kevin J. Kennedy]] [[CEO]] |
| area_served = Worldwide
num_employees = 17,500 |
| key_people = {{unbulleted list|Alan Masarek ([[Chief executive officer|CEO]])}}
products = Business Telecommunications Equipment |
| industry = [[Technology]]
revenue = $5.279 billion [[USD]] (FY2007) |
| products = Digital communications products, services
homepage = USA [http://www.avaya.com]<br>Korea한국[http://www.avaya.co.kr]<br>UK [http://www.avaya.co.uk]<br>Israel [http://www.avaya.co.il]}}
| revenue = {{increase}} {{USD|2.97 billion|link=yes}} (2021)
| operating_income = {{increase}} {{USD|180 million}} (2021)
| net_income = {{increase}} {{USD|-13 million}} (2021)
| assets = {{decrease}} {{USD|5.99 billion}} (2021)
| equity = {{increase}} {{USD|392 million}} (2021)
| owner =
| num_employees = 8,063
| num_employees_year = 2021
| homepage = {{URL|https://avaya.com}}
| foundation = {{start date and age|2000}}
| location_city = [[Morristown, New Jersey]]
| location_country = United States
| footnotes = <ref name=2018listing>{{cite web |url=http://www.marketwired.com/press-release/avaya-to-ring-opening-bell-begin-trading-on-the-new-york-stock-exchange-2244609.htm |title=Avaya to Ring Opening Bell, Begin Trading on the New York Stock Exchange |date=January 16, 2018 |publisher=MarketWired |access-date=January 24, 2018}}</ref><ref name=10K>{{cite web |url=https://www.sec.gov/ix?doc=/Archives/edgar/data/1418100/000141810021000095/avya-20210930.htm |title=Avaya Holdings Corp.. 2021 (Form 10-K) |date=22 November 2021 |publisher=[[U.S. Securities and Exchange Commission]]}}</ref>
}}
[[File:EBCproof-8.jpg|alt=Office seen through glass doors|thumb|Avaya office]]
'''Avaya LLC''', often shortened to '''Avaya''' ({{IPAc-en|ə|ˈ|v|aɪ|.|ə}}) and formerly '''Avaya Inc.''', is an American [[multinational corporation|multinational]] [[technology company]] headquartered in [[Morristown, New Jersey|Morristown]], [[New Jersey]],<ref>{{Cite web|url=https://www.avaya.com/en/contacts/|title=Contact US|date=March 26, 2023}}</ref> that provides cloud communications and workstream collaboration services. The company's platform includes [[unified communications]] and contact center services.<ref>{{Cite web|url=https://www.forbes.com/companies/avaya/ |title=Avaya on the Forbes America's Largest Private Companies List|website=Forbes|access-date=2016-05-31}}</ref><ref>{{cite web|url=http://investors.avaya.com/investors/usa/document/11-13-14_avaya_4q_er_final.pdf|publisher=Avaya|title=company overview|access-date=February 13, 2015|archive-url=https://web.archive.org/web/20150214004853/http://investors.avaya.com/investors/usa/document/11-13-14_avaya_4q_er_final.pdf|archive-date=February 14, 2015|url-status = dead|df=mdy-all}}</ref><ref name="AvayaGlance">{{cite web |url=http://www.avayagov.com/en/documents/avayaataglance.pdf?t=0 |title=Avaya at a glance |publisher=Avaya |access-date=13 December 2017}}</ref> In 2019, the company provided services to 220,000 customer locations in 190 countries.<ref name="avaya.com">{{Cite web|url=https://investors.avaya.com/files/doc_financials/2019/2019-Annual-Report-FINAL.pdf|title=Avaya 2019 Annual Report (Final)|website=avaya.com|access-date=March 14, 2020|archive-date=December 3, 2021|archive-url=https://web.archive.org/web/20211203143020/https://investors.avaya.com/files/doc_financials/2019/2019-Annual-Report-FINAL.pdf|url-status=dead}}</ref>


=={{anchor|Spinoffs & name}}History==
'''Avaya Inc.''' is a privately held [[telecommunications]] company which specializes in enterprise [[telephony]] and [[call center]] technology. Formerly the Business Communications unit of [[Lucent Technologies]], it was [[Spin-off|spun off]] on October 1, 2000 with 34,000 employees.
In 1995, [[AT&T Corporation]] renamed their subsidiary [[AT&T Technologies]] to [[Lucent Technologies]] and spun it off in 1996. Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations.<ref>{{cite news|year=2005|title=PEC Solutions Inc.|publisher=Washington Post 200PEC Solutions Inc.|url=https://www.washingtonpost.com/wp-srv/business/post200/2005/PEC.html|access-date=Apr 1, 2011}} {{verify source |date=September 2023 |reason=This ref was deleted Special:Diff/1144402418 by a bug in VisualEditor and later restored by a bot from the original cite located at Special:Permalink/1144402013 cite #7 - verify the cite is accurate and delete this template. [[User:GreenC_bot/Job_18]]}}</ref>


Avaya Inc. was then spun off from Lucent as its own company in 2000 (Lucent merged with [[Alcatel-Lucent|Alcatel]] SA in 2006, becoming [[Alcatel-Lucent]], which was purchased in turn by [[Nokia]] in 2016). Avaya Inc. were listed on the NYSE using the symbol AV from 2000 to 2007. In October 2007, Avaya Inc. was acquired for $8.2 billion by Sierra Holdings Corp owned by two private-equity firms, [[TPG Capital]] and [[Silver Lake Partners]].<ref name="Avaya-Nov-2007-8-K">{{cite web|title=Avaya, Form 8-K, Current Report, Filing Date Nov 1, 2007|url=http://pdf.secdatabase.com/2296/0001193125-07-232187.pdf|access-date=Jan 19, 2013|publisher=secdatabase.com}}</ref><ref>{{cite web|date=June 5, 2007|title=Investment Firms Pick Up Avaya For $8.2 Billion|url=http://www.informationweek.com/news/showArticle.jhtml?articleID=199901276|access-date=2011-08-18|publisher=Informationweek.com}}</ref> On June 6, 2011 Sierra Holdings Corp. was renamed Avaya Holdings Corp.<ref>{{Cite web |title=Amended and Restated Certificate of Incorporation of Avaya Holdings Corp. |url=https://www.sec.gov/Archives/edgar/data/1418100/000119312517370544/d427311dex31.htm#:~:text=The%20original%20name%20of%20the,on%20June%206%2C%202011. |access-date=March 16, 2024 |website=United States Securities And Exchange Commission}}</ref>
Since the spin-off, Avaya has sold its manufacturing and connectivity businesses and acquired several companies to support its current product set - Vista, VPNet. Quintus, Routescience, Nimcat Networks, Spectel, Ubiquity Software and Traverse Networks. Sales through channels have grown from 98% direct to 50% alternative channels.


On November 19, 2014, Avaya was confirmed as the naming rights partner for the [[San Jose Earthquakes]]' new stadium, officially called [[PayPal Park|Avaya Stadium]], paying $20 million over a 10-year deal.<ref>{{cite news |last=Rosenberg |first=Mike |date=November 18, 2014 |title=San Jose Earthquakes sign naming rights deal as stadium cost soars |url=https://www.mercurynews.com/2014/11/18/san-jose-earthquakes-sign-naming-rights-deal-as-stadium-cost-soars/ |work=The Mercury News |access-date=January 11, 2020}}</ref>
Avaya has also expanded in Europe through the acquisition of [[Tenovis]] and in Asia through a majority interest in Tata Telecom (now Avaya Global Connect).


On January 19, 2017, Avaya Inc. and related affiliates including Avaya Holdings Corp. petitioned for protection from creditors during reorganizing under Chapter 11 bankruptcy.<ref>{{cite web|date=January 19, 2017|title=Telecommunications company Avaya files for bankruptcy|url=https://www.reuters.com/article/us-avaya-bankruptcy-idUSKBN1532JY|access-date=2021-04-04|publisher=reuters.com}}</ref> A restructuring plan for Avaya Holdings Corp. agreed upon during mediation was given effect by the court's order November 28, 2017.<ref>{{Cite web |date=December 22, 2017 |title=Amendment No. 2 To Form 10 General Form For Registration of Securities Pursuant To Section 12(b) Or 12(g) Of The Securities Exchange Act Of 1934 Avaya Holdings Corp. As filed with the Securities and Exchange Commission on December 22, 2017 |url=https://www.sec.gov/Archives/edgar/data/1418100/000119312517339711/d427311d1012b.htm |website=United States Securities And Exchange Commission |page=2}}</ref>
It has approximately 17,500 employees as of 2008, 40% of whom are located outside the US. The Avaya global headquarters is located in [[Basking Ridge, New Jersey]]. [[Kevin J. Kennedy]] is the [[CEO]].


In December 2017, Avaya requested a federal judge to reduce their commitment to the Earthquakes' stadium name agreement.<ref>{{cite news |last=Almond |first=Elliott |date=December 2, 2017 |title=Is the Earthquakes' stadium about to get a name change? |url=https://www.mercurynews.com/2017/12/02/is-the-earthquakes-stadium-about-to-get-a-name-change/ |work=The Mercury News |access-date=December 16, 2017}}</ref> After Avaya vacated their naming rights, the venue was renamed Earthquakes Stadium in 2020<ref>{{cite news |last=Kennedy |first=Paul |date=January 10, 2020 |title=San Jose Earthquakes: GM Fioranelli gets new contract, Fox steps down as president |url=https://www.socceramerica.com/publications/article/84698/san-jose-earthquakes-gm-fioranelli-gets-new-contr.html |work=[[Soccer America]] |url-access=subscription |access-date=January 11, 2020}}</ref> and PayPal Park in 2021 after [[PayPal]] bought the naming rights.<ref>{{cite web |work=SJEarthquakes.com |title=Earthquakes, PayPal Agree to Historic 10-Year Stadium Naming Rights Partnership |url=https://www.sjearthquakes.com/post/2021/04/05/news-earthquakes-paypal-agree-historic-10-year-stadium-naming-rights-partnership |access-date=April 5, 2021 |date=April 5, 2021}}</ref><ref>{{cite web |work=newsroom.paypal-corp.com |title=The San Jose Earthquakes Introduce PayPal Park |url=https://newsroom.paypal-corp.com/2021-04-05-The-San-Jose-Earthquakes-Introduce-PayPal-Park |access-date=April 5, 2021 |date=April 5, 2021}}</ref>
Avaya was the official Converged Communication Provider for the [[2006 FIFA World Cup]]. It also provided the communications networks for the [[2002 FIFA World Cup]] and the [[FIFA Women's World Cup]] in 2003.


On December 15, 2017, trading in Avaya Holdings Corp. shares listed on the NYSE began under the symbol AVYA.<ref name="2018listing" />
On October 26, 2007 Avaya was acquired by two private equity firms, [[TPG Capital]] and [[Silver Lake Partners]], for $8.2 billion.<ref>[http://www.informationweek.com/news/showArticle.jhtml?articleID=199901276 Investment Firms Pick Up Avaya For $8.2 Billion]</ref> As a result of this transaction Avaya became a [[privately held company]], no longer traded on any stock market. On November 9, 2007, the firms completed their buy-out and Avaya shareholders received $17.50 per share of owned common stock.


On February 14, 2023, Avaya once again petitioned for protection from creditors during restructuring under Chapter 11 with a restructuring plan already agreed on with their creditors.<ref>{{Cite news |last=Gelsi |first=Steve |title=Avaya files for bankruptcy, about 5 years after emerging from previous bankruptcy |url=https://www.marketwatch.com/story/avaya-files-for-bankruptcy-about-5-years-after-emerging-from-previous-bankruptcy-1ad940e5 |access-date=2023-02-14 |website=MarketWatch |language=EN-US}}</ref> On February 15, 2023 the NYSE announced that shares of Avaya no longer qualified for listing on the New York Exchange and would cease to be traded there.<ref>{{Cite web |date=2023-02-15 |title=NYSE to Suspend Trading Immediately in Avaya Holdings Corp. (AVYA) and Commence Delisting Proceedings |url=https://www.businesswire.com/news/home/20230215005536/en/NYSE-to-Suspend-Trading-Immediately-in-Avaya-Holdings-Corp.-AVYA-and-Commence-Delisting-Proceedings |access-date=2024-03-16 |website=www.businesswire.com |language=en}}</ref> Although the proposed restructuring plan would wipe out the shares, several securities dealers announced that they would begin making a market in Avaya shares effective February 16, 2023 using the symbol AVYAQ and trading 'over the counter', i.e. a securities dealer is a counterparty of each trade.<ref>{{Cite web |title=AVYA New Symbol: AVYAQ Date: 02/16/2023 |url=https://infomemo.theocc.com/infomemos?number=51958#:~:text=Avaya%20Holdings%20Corporation%20(AVYA)%20will,business%20on%20February%2016%2C%202023. |access-date=March 16, 2024 |website=The Options Clearing Corporation |format=PDF}}</ref> On May 1, 2023, Avaya Holdings Corp. completed its financial restructuring, emerging from bankruptcy owned by its former creditors as the private company Avaya LLC.<ref>{{Cite web |date=2023-05-01 |title=Market-Leading Customer Experience Company Avaya Enters Next Chapter of Accelerated Growth and Innovation |url=https://www.avaya.com/en/about-avaya/newsroom/pr-us-230501/ |access-date=2023-05-14 |website=Avaya |language=en}}</ref>
On July 22, 2009, Avaya was announced as the lead bidder for the purchase of the recently bankrupt Nortel Enterprise Solutions business valued at $475M.


==Western Electric roots==
== Management ==
*President & CEO - <s>Alan Masarek</s><ref name=":0">{{Cite web |last=Devlin |first=Kieran |date=2023-11-20 |title=Avaya's Year of Executive Change Continues With New CTO |url=https://www.uctoday.com/collaboration/avayas-year-of-executive-change-continues-with-new-cto/ |access-date=2024-01-17 |website=UC Today |language=en-GB}}</ref>
Since Avaya is a company spun off from [[Lucent Technologies]], itself a spinoff of [[American Telephone & Telegraph|AT&T]], Avaya continues to sell and support well-known telephone models for businesses that were made popular in the heyday of the [[Bell System]], including the 2554 wall phone, and the 2500 series desk phone, both popular [[Western Electric]] models.<ref>[http://www.telematicsjournal.com/content/newsfeed/8926.html Avaya Expands Mobile Capabilities]</ref>
*Executive Vice President and Chief Financial Officer - Amy O’Keefe<ref name=":0" />
*Executive Vice President - <s>Shefali Shah</s>{{Needs citation|date=January 2024}}
*SVP and Chief Product Officer - <s>Omar Javaid</s><ref name=":0" />}
*Chief Technology Officer - Soren Abildgaard<ref name=":0" />
*Chief Marketing Officer - J<s>osh Mueller</s><ref name=":0" />
*Chief Revenue and Customer Experience Officer - Marylou Maco<ref name=":0" />


=={{anchor|Purchase of Nortel's Enterprise assets}}Acquisitions and partnerships==
Avaya telephone production at the [[Shreveport]] Works, a former Western Electric pay phone plant, ceased in 2001. All of Avaya's telephones are made outside the [[United States|U.S.]] by contract manufacturers such as [[Celestica]].
Since 2001, Avaya has sold and acquired several companies.<ref name="Avaya-Jan-2015-22">{{cite web|url=http://www.avaya.com/usa/about-avaya/our-company/history/avaya-acquisitions/ |title=Avaya Acquisitions|publisher=avaya.com |access-date =Jan 22, 2015}}</ref> Through Nortel's bankruptcy proceedings, assets related to their Enterprise Voice and Data business units were auctioned. Avaya placed a $900 million bid, and was announced as the winner of the assets on September 14, 2009.<ref>{{cite web | url = http://www.internetnews.com/infra/article.php/3838976/Avaya+Closes+Nortel+Enterprise+Deal+for+900M.htm| title = Avaya Closes Nortel Enterprise Deal for $900M| publisher = internetnews| author = Sean Michael Kerner| date = September 14, 2009| access-date = Feb 16, 2010}}</ref><ref name="Nortel-Networks-Sep-2009-8-K">{{cite web|url=http://pdf.secdatabase.com/128/0001193125-09-191365.pdf |title=Nortel Networks, Form 8-K, Current Report, Filing Date Sep 14, 2009 |publisher=secdatabase.com |access-date =Jan 19, 2013}}</ref> In 1985, Performance Engineering Corporation (later PEC Solutions) was formed to offer technology services to government customers.<ref>
{{cite news|year=2005|title=PEC Solutions Inc.|publisher=Washington Post 200PEC Solutions Inc.|url=https://www.washingtonpost.com/wp-srv/business/post200/2005/PEC.html|access-date=Apr 1, 2011}}
</ref> On June 6, 2005, Nortel acquired PEC Solutions to form Nortel PEC Solutions.<ref>
{{cite news|date=June 7, 2005|title=Nortel Completes Acquisition of PEC Solutions, Inc.|publisher=Business Wire|url=http://www.businesswire.com/news/home/20050607005861/en/Nortel-Completes-Acquisition-PEC-Solutions-Entity-Accelerate|access-date=Apr 1, 2011}}
</ref><ref>
{{cite news|author=Witte, Griff|date=April 27, 2005|title=Nortel to Buy PEC Solutions For $448 Million|newspaper=The Washington Post|url=https://www.washingtonpost.com/wp-dyn/content/article/2005/04/26/AR2005042601432.html}}
</ref> On January 18, 2006, Nortel PEC Solutions was renamed Nortel Government Solutions.<ref>{{cite web|date=January 18, 2006|title=Nortel PEC Solutions Renamed Nortel Government Solutions|url=http://www2.nortel.com/go/news_detail.jsp?cat_id=-8055&oid=100194159&locale=en-US|url-status=dead|archive-url=https://web.archive.org/web/20110724132903/http://www2.nortel.com/go/news_detail.jsp?cat_id=-8055&oid=100194159&locale=en-US|archive-date=July 24, 2011|access-date=Apr 1, 2011|publisher=Nortel|df=mdy-all}}</ref> On December 21, 2009, Avaya acquired Nortel's government business as part of the company's assets sale.<ref>
{{cite web|date=Dec 21, 2009|title=Avaya/Nortel combination aims for greater growth|url=http://washingtontechnology.com/articles/2009/12/21/avaya-nortel-merger-government-unit.aspx|access-date=Jan 11, 2012|publisher=Nortel}}
</ref><ref>
{{cite web|title=Who We Are|url=http://www.avayagov.com/who-we-are/|access-date=Apr 1, 2011|publisher=Avaya Government Solutions}}
</ref>


In October 2019, Avaya entered into a strategic partnership with [[RingCentral]] and together, introduced a new unified communications as a service solution called Avaya Cloud Office ("ACO"). RingCentral also contributed $500 million to be the exclusive provider of the new Avaya UCaaS offering.<ref>{{Cite web|last=October 4|date=2019-10-04|title=RingCentral the 'Big Winner' in New Deal as Avaya Ends Acquisition Speculation|url=https://www.channelpartnersonline.com/2019/10/04/ringcentral-the-big-winner-in-new-deal-as-avaya-ends-acquisition-speculation/|access-date=2020-03-12|website=Channel Partners|language=en-US}}</ref>
Much of Avaya's product and customer set today can be traced back to its [[AT&T]] legacy where it formed part of AT&T Network Systems.<ref>[http://www.efytimes.com/efytimes/fullnews.asp?edid=16330 Avaya GlobalConnect In Pact With TCCS]</ref>


=={{anchor|Corporate information|Training|Government business}}Locations and customers==
==Products==
Avaya's headquarters are at 350 Mt. Kemble Avenue, Morristown, New Jersey 07960 US.<ref>{{Cite web|url=https://www.avaya.com/blogs/archives/2020/10/avaya_raleigh_durham/|title=The Research Triangle l Avaya|date=January 4, 2021}}</ref> In 2020, the company had a presence in approximately 190 countries.
*[[Avaya Definity|Definity]]

The company claims that its cloud services are utilized by over 90% of the Fortune 100 organizations.<ref name="avaya.com" /> Avaya enterprise customers include Apple, AT&T, Dell, CVS Health, as well as government organizations.

Avaya sponsors the IAUG [[users' group]]<ref>{{cite web |url = http://www.iaug.org/ |title = IAUG|access-date = Jan 30, 2015}}</ref> and training programs for [[Professional certification (Computer technology)|IT professional certification]] in the use of Avaya's products.<ref name="Avaya Learning">{{cite web |title = Avaya Professional Credential Program |url = https://www.avaya-learning.com/t/CredentialProgram |publisher = Avaya Learning |access-date = Nov 9, 2014}}</ref>

Avaya provides business related equipment for its customers such as cameras, collaboration units, conference phones, headsets, IP phones, room systems, Vantage, and wireless handsets. These devices are compatible with various options for the three services provided to its customers as Avaya Cloud Office, Avaya Spaces, and Avaya UCaaS.<ref>{{cite web|title=Devices and Phones|url=https://www.avaya.com/en/devices-and-phones/catalog-search/#1|date=18 December 2022}}</ref>

==Patents==
Avaya has over 4,400 patents and patents pending.{{Needs citation|date=January 2024}} In January 2021, the company disclosed it had received its 600th patent for Contact Center technologies, which was granted for AI in "chatbot socialization."<ref>{{Cite web |title=Understanding Avaya's Chatbot Socialization Technology {{!}} No Jitter |url=https://www.nojitter.com/ai-automation/understanding-avayas-chatbot-socialization-technology |access-date=2024-01-17 |website=www.nojitter.com |language=en}}</ref>


==References==
==References==
{{Portal|Companies|New Jersey}}
{{reflist}}
{{reflist}}


==External links==
==External links==
* [https://www.nojitter.com/ai-automation/understanding-avayas-chatbot-socialization-technology#:~:text=Avaya's%20chatbot%20socialization%20patent%20(USPTO,an%20interaction%20with%20a%20user.%E2%80%9D Patents assigned to Avaya]{{Finance links
* [http://www.avaya.com/ Avaya USA]
| name = Avaya Holdings Corp.
* [http://www.avaya.co.uk/ Avaya UK]
| symbol = AVYAQ
| sec_cik = 1418100
| google = AVYAQ:PK
| yahoo = AVYAQ
| bloomberg = AVYAQ:US
| reuters = AVYQ.O
}}
{{Sister project links |wikt=no |commons=category:Avaya |v=Avaya Task Training |n=no |q=no |s=no |b=no |species=no }}
*{{official website|http://avaya.com}}
*[https://www.avayapartners.ca/ Official Canadian partner site] {{Webarchive|url=https://web.archive.org/web/20190602164433/https://www.avayapartners.ca/ |date=June 2, 2019 }}


{{Avaya}}
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Latest revision as of 03:10, 31 October 2024

Avaya LLC
FormerlyAvaya Inc.
Company typePrivate
NYSE: AV
IndustryTechnology
Predecessor
Founded2000; 24 years ago (2000)
Headquarters
Morristown, New Jersey
,
United States
Area served
Worldwide
Key people
  • Alan Masarek (CEO)
ProductsDigital communications products, services
RevenueIncrease US$2.97 billion (2021)
Increase US$180 million (2021)
Increase US$−13 million (2021)
Total assetsDecrease US$5.99 billion (2021)
Total equityIncrease US$392 million (2021)
Number of employees
8,063 (2021)
Websiteavaya.com
Footnotes / references
[1][2]
Office seen through glass doors
Avaya office

Avaya LLC, often shortened to Avaya (/əˈvaɪ.ə/) and formerly Avaya Inc., is an American multinational technology company headquartered in Morristown, New Jersey,[3] that provides cloud communications and workstream collaboration services. The company's platform includes unified communications and contact center services.[4][5][6] In 2019, the company provided services to 220,000 customer locations in 190 countries.[7]

History

[edit]

In 1995, AT&T Corporation renamed their subsidiary AT&T Technologies to Lucent Technologies and spun it off in 1996. Lucent subsequently spun off units of its own in an attempt to restructure its struggling operations.[8]

Avaya Inc. was then spun off from Lucent as its own company in 2000 (Lucent merged with Alcatel SA in 2006, becoming Alcatel-Lucent, which was purchased in turn by Nokia in 2016). Avaya Inc. were listed on the NYSE using the symbol AV from 2000 to 2007. In October 2007, Avaya Inc. was acquired for $8.2 billion by Sierra Holdings Corp owned by two private-equity firms, TPG Capital and Silver Lake Partners.[9][10] On June 6, 2011 Sierra Holdings Corp. was renamed Avaya Holdings Corp.[11]

On November 19, 2014, Avaya was confirmed as the naming rights partner for the San Jose Earthquakes' new stadium, officially called Avaya Stadium, paying $20 million over a 10-year deal.[12]

On January 19, 2017, Avaya Inc. and related affiliates including Avaya Holdings Corp. petitioned for protection from creditors during reorganizing under Chapter 11 bankruptcy.[13] A restructuring plan for Avaya Holdings Corp. agreed upon during mediation was given effect by the court's order November 28, 2017.[14]

In December 2017, Avaya requested a federal judge to reduce their commitment to the Earthquakes' stadium name agreement.[15] After Avaya vacated their naming rights, the venue was renamed Earthquakes Stadium in 2020[16] and PayPal Park in 2021 after PayPal bought the naming rights.[17][18]

On December 15, 2017, trading in Avaya Holdings Corp. shares listed on the NYSE began under the symbol AVYA.[1]

On February 14, 2023, Avaya once again petitioned for protection from creditors during restructuring under Chapter 11 with a restructuring plan already agreed on with their creditors.[19] On February 15, 2023 the NYSE announced that shares of Avaya no longer qualified for listing on the New York Exchange and would cease to be traded there.[20] Although the proposed restructuring plan would wipe out the shares, several securities dealers announced that they would begin making a market in Avaya shares effective February 16, 2023 using the symbol AVYAQ and trading 'over the counter', i.e. a securities dealer is a counterparty of each trade.[21] On May 1, 2023, Avaya Holdings Corp. completed its financial restructuring, emerging from bankruptcy owned by its former creditors as the private company Avaya LLC.[22]

Management

[edit]
  • President & CEO - Alan Masarek[23]
  • Executive Vice President and Chief Financial Officer - Amy O’Keefe[23]
  • Executive Vice President - Shefali Shah[citation needed]
  • SVP and Chief Product Officer - Omar Javaid[23]}
  • Chief Technology Officer - Soren Abildgaard[23]
  • Chief Marketing Officer - Josh Mueller[23]
  • Chief Revenue and Customer Experience Officer - Marylou Maco[23]

Acquisitions and partnerships

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Since 2001, Avaya has sold and acquired several companies.[24] Through Nortel's bankruptcy proceedings, assets related to their Enterprise Voice and Data business units were auctioned. Avaya placed a $900 million bid, and was announced as the winner of the assets on September 14, 2009.[25][26] In 1985, Performance Engineering Corporation (later PEC Solutions) was formed to offer technology services to government customers.[27] On June 6, 2005, Nortel acquired PEC Solutions to form Nortel PEC Solutions.[28][29] On January 18, 2006, Nortel PEC Solutions was renamed Nortel Government Solutions.[30] On December 21, 2009, Avaya acquired Nortel's government business as part of the company's assets sale.[31][32]

In October 2019, Avaya entered into a strategic partnership with RingCentral and together, introduced a new unified communications as a service solution called Avaya Cloud Office ("ACO"). RingCentral also contributed $500 million to be the exclusive provider of the new Avaya UCaaS offering.[33]

Locations and customers

[edit]

Avaya's headquarters are at 350 Mt. Kemble Avenue, Morristown, New Jersey 07960 US.[34] In 2020, the company had a presence in approximately 190 countries.

The company claims that its cloud services are utilized by over 90% of the Fortune 100 organizations.[7] Avaya enterprise customers include Apple, AT&T, Dell, CVS Health, as well as government organizations.

Avaya sponsors the IAUG users' group[35] and training programs for IT professional certification in the use of Avaya's products.[36]

Avaya provides business related equipment for its customers such as cameras, collaboration units, conference phones, headsets, IP phones, room systems, Vantage, and wireless handsets. These devices are compatible with various options for the three services provided to its customers as Avaya Cloud Office, Avaya Spaces, and Avaya UCaaS.[37]

Patents

[edit]

Avaya has over 4,400 patents and patents pending.[citation needed] In January 2021, the company disclosed it had received its 600th patent for Contact Center technologies, which was granted for AI in "chatbot socialization."[38]

References

[edit]
  1. ^ a b "Avaya to Ring Opening Bell, Begin Trading on the New York Stock Exchange". MarketWired. January 16, 2018. Retrieved January 24, 2018.
  2. ^ "Avaya Holdings Corp.. 2021 (Form 10-K)". U.S. Securities and Exchange Commission. November 22, 2021.
  3. ^ "Contact US". March 26, 2023.
  4. ^ "Avaya on the Forbes America's Largest Private Companies List". Forbes. Retrieved May 31, 2016.
  5. ^ "company overview" (PDF). Avaya. Archived from the original (PDF) on February 14, 2015. Retrieved February 13, 2015.
  6. ^ "Avaya at a glance" (PDF). Avaya. Retrieved December 13, 2017.
  7. ^ a b "Avaya 2019 Annual Report (Final)" (PDF). avaya.com. Archived from the original (PDF) on December 3, 2021. Retrieved March 14, 2020.
  8. ^ "PEC Solutions Inc". Washington Post 200PEC Solutions Inc. 2005. Retrieved April 1, 2011. [verification needed]
  9. ^ "Avaya, Form 8-K, Current Report, Filing Date Nov 1, 2007" (PDF). secdatabase.com. Retrieved January 19, 2013.
  10. ^ "Investment Firms Pick Up Avaya For $8.2 Billion". Informationweek.com. June 5, 2007. Retrieved August 18, 2011.
  11. ^ "Amended and Restated Certificate of Incorporation of Avaya Holdings Corp". United States Securities And Exchange Commission. Retrieved March 16, 2024.
  12. ^ Rosenberg, Mike (November 18, 2014). "San Jose Earthquakes sign naming rights deal as stadium cost soars". The Mercury News. Retrieved January 11, 2020.
  13. ^ "Telecommunications company Avaya files for bankruptcy". reuters.com. January 19, 2017. Retrieved April 4, 2021.
  14. ^ "Amendment No. 2 To Form 10 General Form For Registration of Securities Pursuant To Section 12(b) Or 12(g) Of The Securities Exchange Act Of 1934 Avaya Holdings Corp. As filed with the Securities and Exchange Commission on December 22, 2017". United States Securities And Exchange Commission. December 22, 2017. p. 2.
  15. ^ Almond, Elliott (December 2, 2017). "Is the Earthquakes' stadium about to get a name change?". The Mercury News. Retrieved December 16, 2017.
  16. ^ Kennedy, Paul (January 10, 2020). "San Jose Earthquakes: GM Fioranelli gets new contract, Fox steps down as president". Soccer America. Retrieved January 11, 2020.
  17. ^ "Earthquakes, PayPal Agree to Historic 10-Year Stadium Naming Rights Partnership". SJEarthquakes.com. April 5, 2021. Retrieved April 5, 2021.
  18. ^ "The San Jose Earthquakes Introduce PayPal Park". newsroom.paypal-corp.com. April 5, 2021. Retrieved April 5, 2021.
  19. ^ Gelsi, Steve. "Avaya files for bankruptcy, about 5 years after emerging from previous bankruptcy". MarketWatch. Retrieved February 14, 2023.
  20. ^ "NYSE to Suspend Trading Immediately in Avaya Holdings Corp. (AVYA) and Commence Delisting Proceedings". www.businesswire.com. February 15, 2023. Retrieved March 16, 2024.
  21. ^ "AVYA New Symbol: AVYAQ Date: 02/16/2023" (PDF). The Options Clearing Corporation. Retrieved March 16, 2024.
  22. ^ "Market-Leading Customer Experience Company Avaya Enters Next Chapter of Accelerated Growth and Innovation". Avaya. May 1, 2023. Retrieved May 14, 2023.
  23. ^ a b c d e f Devlin, Kieran (November 20, 2023). "Avaya's Year of Executive Change Continues With New CTO". UC Today. Retrieved January 17, 2024.
  24. ^ "Avaya Acquisitions". avaya.com. Retrieved January 22, 2015.
  25. ^ Sean Michael Kerner (September 14, 2009). "Avaya Closes Nortel Enterprise Deal for $900M". internetnews. Retrieved February 16, 2010.
  26. ^ "Nortel Networks, Form 8-K, Current Report, Filing Date Sep 14, 2009" (PDF). secdatabase.com. Retrieved January 19, 2013.
  27. ^ "PEC Solutions Inc". Washington Post 200PEC Solutions Inc. 2005. Retrieved April 1, 2011.
  28. ^ "Nortel Completes Acquisition of PEC Solutions, Inc". Business Wire. June 7, 2005. Retrieved April 1, 2011.
  29. ^ Witte, Griff (April 27, 2005). "Nortel to Buy PEC Solutions For $448 Million". The Washington Post.
  30. ^ "Nortel PEC Solutions Renamed Nortel Government Solutions". Nortel. January 18, 2006. Archived from the original on July 24, 2011. Retrieved April 1, 2011.
  31. ^ "Avaya/Nortel combination aims for greater growth". Nortel. December 21, 2009. Retrieved January 11, 2012.
  32. ^ "Who We Are". Avaya Government Solutions. Retrieved April 1, 2011.
  33. ^ October 4 (October 4, 2019). "RingCentral the 'Big Winner' in New Deal as Avaya Ends Acquisition Speculation". Channel Partners. Retrieved March 12, 2020.{{cite web}}: CS1 maint: numeric names: authors list (link)
  34. ^ "The Research Triangle l Avaya". January 4, 2021.
  35. ^ "IAUG". Retrieved January 30, 2015.
  36. ^ "Avaya Professional Credential Program". Avaya Learning. Retrieved November 9, 2014.
  37. ^ "Devices and Phones". December 18, 2022.
  38. ^ "Understanding Avaya's Chatbot Socialization Technology | No Jitter". www.nojitter.com. Retrieved January 17, 2024.
[edit]
  • Patents assigned to Avaya
  • Business data for Avaya Holdings Corp.:
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