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{{Short description|Tracking system software}}
{{multiple issues|
{{Notability|Products|date=February 2010}}
{{COI|date=June 2016}}
{{Refimprove|date=February 2010}}
}}

{{Infobox software
{{Infobox software
| name = GLPI
| name = GLPI
| logo =
| description = Gestion Libre de Parc Informatique
| screenshot = Glpi_screenshot_en.png
| developer = Julien Dombre and Jean-Mathieu Doléans
| caption = GLPI home screen
| screenshot = GLPI-central-console.png
| author = Teclib (since 2015) INDEPNET (2003-2015)
| caption = GLPI: Central Console
| developer = Current Developers: Teclib' & Contributors<br> Original Developers: Jean-Mathieu Doléans, Julien Dombre & Bazile Lebeau
| collapsible =
| latest release version = 10.0.17
| author = INDEPNET
| latest release date = {{Start date and age|2024|11|06|df=yes}}<ref>{{cite web |url=https://glpi-project.org/glpi-10-0-17/|title=GLPI 10.0.17|date=6 November 2024 }}</ref>
| released =
| programming language = [[PHP]]
| latest release version = 0.90
| platform = [[Cross-platform]]
| latest release date = {{Start date and age |2015|10|09|df=yes}}
| genre = [[IT asset management]], [[Issue tracking system]], [[Project Management]] & [[Service desk]]
| latest preview version =
| license = [[Free software]] [[GNU General Public License|GPL v3]]
| latest preview date =
| website = {{URL|https://www.glpi-project.org/}}
| status = Active
| programming language = [[PHP]]
| platform = [[Cross-platform]]
| genre = [[IT asset management]], [[Issue tracking system]]
| license = [[GNU General Public License|GNU GPL]] v2
| website = {{URL |http://www.glpi-project.org/?lang{{=}}en}}
}}
}}


'''GLPI''' (acronym: {{langx|fr| '''Gestionnaire Libre de Parc Informatique'''}}, or "Free IT Equipment Manager" in English)<ref>{{Cite web|url=https://glpi-install.readthedocs.io/|title=GLPI installation|date=2018-03-01|website=GLPI installation|language=en|access-date=2018-03-01}}</ref> is an open source [[IT Asset Management]], [[issue tracking system]] and [[service desk]] system. This software is written in [[PHP]] and distributed as [[open-source software]] under the [[GNU General Public License]].
'''GLPI''', in full '''Gestionnaire libre de parc informatique''' (Free Manager of Computer Park), was designed by Indepnet Association (a non profit organisation) in 2003.{{Citation needed |date=June 2014}}


GLPI is a web-based [[Application software|application]] helping companies to manage their [[information system]]. The solution is able to build an inventory of all the organization's assets and to manage administrative and financial tasks. The system's functionalities help IT Administrators to create a database of technical resources, as well as a management and history of maintenances actions. Users can declare incidents or requests (based on asset or not) thanks to the [[Help desk software|Helpdesk]] feature.<ref>{{Cite web|url=http://www.tecmint.com/glpi-it-asset-management-with-fusion-inventory-in-debian-linux/|title=Help-desk Ticketing System - Install GLPI (IT and Asset Management) Tool with Fusion Inventory in Debian Linux|website=www.tecmint.com|date=13 May 2015 |access-date=2016-07-07}}</ref>
GLPI is a [[free software|free]] asset and IT management software package; it also offers functions such as [[Information Technology Infrastructure Librar | Itil]] servicedesk, license tracking and software auditing.


== Overview ==
== History ==
The GLPI Community based-project started in 2003 and was directed by the INDEPNET association.<ref>{{Cite web|url=http://www.open-source-guide.com/Solutions/Infrastructure/Gestion-de-parc-et-d-inventaires/Glpi|title=GLPI est un outil d'inventaire de parc informatique et de Helpdesk, lancé en 2003 et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile Lebeau - GLPI / Guide Open Source|language=fr|access-date=2016-07-07|archive-date=2016-07-13|archive-url=https://web.archive.org/web/20160713191429/http://www.open-source-guide.com/Solutions/Infrastructure/Gestion-de-parc-et-d-inventaires/Glpi|url-status=dead}}</ref> Through the years, GLPI became widely used by both communities and companies, leading to a need of professional services around the system. Whereas the INDEPNET<ref>{{Cite web|url=http://www.indepnet.net/|title=Association INDEPNET|last=INDEPNET|first=Association|website=www.indepnet.net|language=fr|access-date=2016-07-07|archive-date=2016-06-27|archive-url=https://web.archive.org/web/20160627071014/http://www.indepnet.net/|url-status=dead}}</ref> Association did not intend to offer services around the software, in 2008 the Association created a Partners' Network in order to achieve various objectives:
GLPI is a web-based application developed in [[PHP]]. Its features<ref name=features>{{cite web|url=http://www.glpi-project.org/?article53 |title=Features list of GLPI |publisher=Glpi-project.org |date= |accessdate=2014-06-03}}</ref> include:
* Inventory of computers, peripherals, network printers and associated components through an interface with [[OCS Inventory]] or FusionInventory.
* Management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, etc.
* Licenses management ([[ITIL]] compliant)
* Assignment of equipment by geographical area to users and groups
* Management of business and financial information (purchase, guarantee and extension, damping)
* Equipment status management
* Management of applications for assistance of all types of equipment inventory
* Interface to allow the user to file a support ticket
* Business management, contracts, documents related to inventory items
* Equipment booking
* Management of a Frequently-Asked Questions (FAQ).
* Report generator: hardware, network or interventions (support).
* Multilingual support with 45 languages available.<ref>{{cite web|url=http://www.glpi-project.org/?page=traduction&lang=en |title=Translations stats of GLPI |publisher=Glpi-project.org |date= |accessdate=2012-05-14}}</ref><ref name=features />


The first objective was to build an ecosystem where Partners could participate in GLPI Project. Secondly, Partners would financially support the association, in order to ensure the necessary software development. And finally, the ecosystem would guarantee a service delivery through a known and identified Network, directly connected to INDEPNET.
Moreover, GLPI has many plugins <ref>{{cite web|url=http://plugins.glpi-project.org/ |title=GLPI plugins portal |publisher=Plugins.glpi-project.org |date= |accessdate=2012-05-14}}</ref> that add additional features.


In 2009, Teclib’ started to integrate the software, developed the GLPI code and implemented new features. During summer 2015, the GLPI's Community leaders decided to transfer the [[Technology roadmap|roadmap]] management and the development leadership to Teclib’, so that Teclib´becomes editor of the GLPI system ensuring the software R&D.<ref>{{Cite web|url=https://philippe.scoffoni.net/glpi-porteurs-projet-associatif-passent-main-teclib/|title=GLPI : les porteurs du projet associatif passent la main à Teclib' par Philippe Scoffoni|date=2015-09-14|language=fr|access-date=2016-07-07}}</ref>
On January, 2009, 1659 entities and 917,597 computers were reported using the software.<ref>{{cite web|url=http://www.glpi-project.org/?page=refer&lang=en |title=GLPI References |publisher=Glpi-project.org |date= |accessdate=2012-05-14}}</ref>


The code remains under a GPL license and keeps its open source nature. The GLPI system continues to be improved thanks to the co-partnership between the community and the editor.<ref>{{Cite web |last=Buxo |first=Daniela |date=2023-05-12 |title=GLPI 20 years |url=https://glpi-project.org/glpi-20-years/ |access-date=2024-12-12 |website=GLPI Project |language=en-US}}</ref>
By July 8, 2011, 2000 referenced structures and 1,200,000 computers have been reported using the software.<ref>{{cite web|url=http://www.glpi-project.org/?breve239 |title=GLPI - Gestionnaire libre de parc informatique |publisher=Glpi-project.org |date= |accessdate=2012-05-14}}</ref>

=== Timeline ===
[[File:Timeline GLPi.png|class=mw-ref|frameless|900x600px]]

== Software development==
GLPI Project is an open source and collaborative community of developers and IT experts gathered to develop the GLPI software. This collaboration is achieved by different means: installation and use of GLPI, GLPI tests, upgrades submissions, documentation participations, translations, features request.

== Agents ==
The most used agent for GLPI is [https://fusioninventory.org/ Fusion Inventory].
{| class="wikitable"
|-
! Date !! Release
|-
| February 14th, 2023 || [https://github.com/fusioninventory/fusioninventory-for-glpi/releases/tag/glpi10.0.6%2B1.1/ GLPI 10.0.6 + 1.1]
|-
|}


=== Major releases ===
Since 2003, GLPI has been developed through more than 80 versions. Major releases include:<ref>{{Cite web|url=http://www.glpi-project.org/?page=annonce&lang=en|title=GLPI - Gestionnaire libre de parc informatique|website=www.glpi-project.org|access-date=2016-07-07}} </ref>
{| class="wikitable"
|-
! Date !! Release
|-
| January 24th, 2023 || [https://glpi-project.org/new-version-glpi-10-0-6/ GLPI 10.0.6]
|-
|April 20th, 2022 || [https://glpi-project.org/glpi-10-0-final-release/ GLPI 10.0.0]
|-
| July 7th, 2020 || [http://glpi-project.org/glpi-9-5-0/ GLPI 9.5.0]{{Dead link|date=May 2024 |bot=InternetArchiveBot |fix-attempted=yes }}
|-
| February 11th, 2019 || [http://glpi-project.org/glpi-9-4-0/ GLPI 9.4.0]
|-
| June 28th, 2018 || [http://glpi-project.org/glpi-9-3/ GLPI 9.3]
|-
| September 25th, 2017 || [http://glpi-project.org/spip.php?page=annonce&id_breve=387 GLPI 9.2] {{Webarchive|url=https://web.archive.org/web/20170926041113/http://glpi-project.org/spip.php?page=annonce&id_breve=387 |date=2017-09-26 }}
|-
| September 23rd, 2016 || [http://glpi-project.org/spip.php?page=annonce&id_breve=366&lang=en GLPI 9.1] {{Webarchive|url=https://web.archive.org/web/20170710015654/http://glpi-project.org/spip.php?page=annonce&id_breve=366&lang=en |date=2017-07-10 }}
|-
|October 9, 2015 || [https://web.archive.org/web/20160628221949/http://www.glpi-project.org/spip.php?page=annonce&id_breve=351&lang=en&debut_autres_breves= GLPI 0.90]
|-
| November 12, 2014 || [https://web.archive.org/web/20160628222427/http://www.glpi-project.org/spip.php?page=annonce&id_breve=332&lang=en&debut_autres_breves= GLPI 0.85]
|-
| August 9, 2013 || [https://web.archive.org/web/20160610132303/http://www.glpi-project.org/spip.php?page=annonce&id_breve=304&lang=en&debut_autres_breves=10 GLPI 0.84]
|-
| April 4, 2012 || [https://web.archive.org/web/20160610135708/http://www.glpi-project.org/spip.php?page=annonce&id_breve=267&lang=en&debut_autres_breves=20 GLPI 0.83]
|-
| May 26, 2011 || [https://web.archive.org/web/20160610163945/http://www.glpi-project.org/spip.php?page=annonce&id_breve=235&lang=en&debut_autres_breves=30 GLPI 0.80]
|-
| October 12, 2010 || [https://web.archive.org/web/20160610133229/http://www.glpi-project.org/spip.php?page=annonce&id_breve=200&lang=en&debut_autres_breves=40 GLPI 0.78]
|-
| July 15, 2009 || [https://web.archive.org/web/20160610154002/http://www.glpi-project.org/spip.php?page=annonce&id_breve=173&lang=en&debut_autres_breves=40 GLPI 0.72]
|-
| July 11, 2008 || [https://web.archive.org/web/20160610163048/http://www.glpi-project.org/spip.php?page=annonce&id_breve=149&lang=en&debut_autres_breves=50 GLPI 0.71]
|-
|December 21, 2007 || [https://web.archive.org/web/20160610162737/http://www.glpi-project.org/spip.php?page=annonce&id_breve=129&lang=en&debut_autres_breves=60 GLPI 0.70]
|-
|July 28, 2006 || [https://web.archive.org/web/20160610141923/http://www.glpi-project.org/spip.php?page=annonce&id_breve=83&lang=en&debut_autres_breves=70 GLPI 0.68]
|-
| March 29, 2006 || [https://web.archive.org/web/20160610165041/http://www.glpi-project.org/spip.php?page=annonce&id_breve=69&lang=en&debut_autres_breves=70 GLPI 0.65]
|-
| September 20, 2005 || [https://web.archive.org/web/20170113210348/http://glpi-project.org/spip.php?page=annonce GLPI 0.6]
|-
|April 29, 2005 || [https://web.archive.org/web/20160610141921/http://www.glpi-project.org/spip.php?page=annonce&id_breve=25&lang=en&debut_autres_breves=80 GLPI 0.5]
|-
| November 17, 2003 || GLPI 0.2 – 1st Version
|-
|}

== Software overview ==
As an [[ITSM]] software, the main features of GLPI are the following:
* Multi-entity management
* Multilingual management and support (45 languages available)<ref>{{Cite web|url=https://www.rosehosting.com/blog/install-glpi-on-debian-7/|title=Multilingual support with 45 languages available - Install GLPI on Debian 7|date=2016-01-05|access-date=2016-07-07}}</ref>
* Multi user support and Multiple Authentication System
* Administrative and Financial management
* Inventory functionalities
* Incident and request management tracking and monitoring features
* Problem and change management
* Licenses management ([[ITIL]] compliant) <ref>{{Cite web|url=http://www.oameri.com/glpi-installation-configuration/|title=via les principes ITIL - GLPI : Installation et configuration|date=2016-04-04|language=fr-FR|access-date=2016-07-07}}</ref>
* Assignment of equipment: location, users and groups
* Simplified interface to allow end users to fill a support ticket
* Asset and helpdesk reports: hardware, network or interventions (support)

== Specific features ==
{| class="wikitable"
!Features
!Characteristics<ref>{{Cite web|url=http://glpi-project.org/spip.php?article53|title=GLPI characteristics - GLPI - Gestionnaire libre de parc informatique|website=glpi-project.org|access-date=2016-07-07|archive-url=https://web.archive.org/web/20160611031520/http://glpi-project.org/spip.php?article53|archive-date=2016-06-11|url-status=dead}}</ref>
|-
! rowspan="2" |Inventory
|Inventory of computers, peripherals network printers and associated components through an interface with [[OCS Inventory]] or FusionInventory <ref>{{Cite web|url=http://www.supinfo.com/articles/single/1382-presentation-glpi|title=L'onglet "Inventaire" donne accès à toutes les informations concernant le matériel Présentation de GLPI {{!}} SUPINFO, École Supérieure d'Informatique|website=www.supinfo.com|access-date=2016-07-07|archive-date=2016-06-19|archive-url=https://web.archive.org/web/20160619022432/http://www.supinfo.com/articles/single/1382-presentation-glpi|url-status=dead}}</ref>
|-
|Business management, contracts, documents related to inventory items
|-
! rowspan="2" |ITIL Compliant ServiceDesk
|Management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, etc.
|-
|Problem, project and changes management
|-
! rowspan="4" |End Users
|Intervention history
|-
|Satisfaction survey
|-
|Request comment
|-
|Mail tracking of intervention demands <ref>{{Cite web|url=https://www.qnap.com/i/en/app_center/con_show.php?op=showone&internalName=glpi&version=0.85.3&down_1_name=TS-NASX86&jump_win=1|title=Job-tracking-system with mail - GLPI|last=|first=|date=|website=|publisher=|access-date=}}</ref>
|-
! rowspan="2" |Technicians
|Intervention demands management
|-
|Ticket escalation
|-
! rowspan="3" |Statistics
|Reports in various formats ([[Portable Network Graphics|PNG]], [[Scalable Vector Graphics|SVG]], [[Comma-separated values|CSV]])
|-
|Global statistics
|-
|Categories statistics (by technician, hardware, user, category, priority, location …)
|-
! rowspan="5" |Management<ref>{{Cite web|url=http://vpourchet.com/2010/06/04/description-des-menus-de-glpi-le-menu-administration/|title=Description des menus de GLPI : Le menu ADMINISTRATION|date=2010-06-04|website=Blog de Valentin Pourchet|language=fr|access-date=2016-07-07|archive-date=2012-11-29|archive-url=https://web.archive.org/web/20121129093048/http://vpourchet.com/2010/06/04/description-des-menus-de-glpi-le-menu-administration/|url-status=dead}}</ref>
|Equipment status management and booking
|-
|Contracts and Documents management
|-
|Basic system of knowledge database management
|-
|Management of applications for assistance of all types of equipment inventory
|-
|Management of business and financial information (purchase, guarantee and extension, damping)
|-
! rowspan="2" |Reservation<ref>{{Cite web|url=http://www.commentcamarche.net/download/telecharger-34055164-glpi|title=Gestion des réservations de matériels|website=CommentCaMarche|access-date=2016-07-07}}</ref>
|Reservation management
|-
|User interface (calendar)
|-
! rowspan="2" |Knowledge Database
|Knowledge base articles and [[FAQ]] management<ref>{{Cite web|url=https://www.projet-plume.org/fiche/glpi|title=Ce logiciel peut gérer un système de base de connaissances hiérarchique FAQ - GLPI : gestion de parc informatique avec helpdesk|last=|first=|date=|website=|publisher=|access-date=|archive-date=2020-06-20|archive-url=https://web.archive.org/web/20200620022531/https://www.projet-plume.org/fiche/glpi|url-status=dead}}</ref>
|-
|Content management by targets (profiles, groups, etc.)
|-
!Reports
|Devices Report generation (device-type, associated contract, commercial information)
|-
!Projects
|Manage projects. You can associate users, groups, companies, Assets, contacts. documents, contracts and items. They will be used for the creation of tasks linked to the project. You can create sub-projects and associate them to a parent project. The projects it is available as Gantt type trees and graphics.
|}
Moreover, GLPI has many [[Plug-in (computing)|plugins]] that add further features.<ref>{{cite web|url=http://plugins.glpi-project.org/|title=GLPI plugins portal|publisher=glpi project}}</ref>

== Distribution ==
GLPI Software can be installed and set up in two different ways, either through the [[forge (software)|community forge]] or through a professional network.<ref>{{Cite web|url=http://www.teclib-edition.com/teclib-products/glpi-network-itsm/|title=GLPI Network ITSM Software {{!}} Teclib'|website=www.teclib-edition.com|access-date=2016-07-07|archive-date=2016-06-02|archive-url=https://web.archive.org/web/20160602091836/http://www.teclib-edition.com/teclib-products/glpi-network-itsm/|url-status=dead}}</ref>

== Technologies used ==
GLPI is using the following technologies:
* [[PHP]] 7.4 or higher<ref>{{Cite web |title=Prerequisites — GLPI 9.5 documentation |url=https://glpi-install.readthedocs.io/en/latest/prerequisites.html#php |access-date=2022-06-07 |website=glpi-install.readthedocs.io}}</ref>
* [[MySQL]] / [[MariaDB]] regarding the database<ref>{{Cite web |title=Prerequisites — GLPI 9.5 documentation |url=https://glpi-install.readthedocs.io/en/latest/prerequisites.html#database |access-date=2022-06-07 |website=glpi-install.readthedocs.io}}</ref>
* [[HTML]] for the Web pages
* [[JavaScript]] for some core functionalities
* [[CSS]] respecting style sheets
* [[XML]] for report generation


== See also ==
== See also ==
{{Portal|Free Software}}
{{Portal|Free Software}}
* [[IT asset management]]
* [[Issue tracking system]]
* [[Comparison of help desk issue tracking software]]
* [[Comparison of help desk issue tracking software]]
* [[Comparison of ticket-tracking systems]]
* [[Comparison of ticket-tracking systems]]
* [[Service desk]]
* [[OCS Inventory]]
* [[OCS Inventory]]


==References==
==References==
<references />
{{reflist}}


===Bibliography===
==Further reading==
* {{cite book |last= Antal |first= Barzan "Tony" |title= OCS Inventory NG 1.02 |publisher=Packt|year=2010|chapter= 7: Integrating OCS-NG with GLPI |isbn= 978-1-84951110-0|url= http://my.safaribooksonline.com/book/databases/content-management-systems/9781849511100/integrating-ocs-ng-with-glpi/ch07}}
* {{cite book |last= Antal |first= Barzan "Tony" |title= OCS Inventory NG 1.02 |publisher= Packt |year= 2010 |chapter= 7: Integrating OCS-NG with GLPI |isbn= 978-1-84951110-0 |url= http://my.safaribooksonline.com/book/databases/content-management-systems/9781849511100/integrating-ocs-ng-with-glpi/ch07 |access-date= 2013-03-01 |archive-date= 2013-12-09 |archive-url= https://web.archive.org/web/20131209225955/http://my.safaribooksonline.com/book/databases/content-management-systems/9781849511100/integrating-ocs-ng-with-glpi/ch07 |url-status= dead }}
* {{cite book |last= Patrice|first= Thebault |language= French |title= GLPI (Gestion Libre de Parc Informatique) : Installation et configuration d'une solution de gestion de parc et de helpdesk |publisher= ENI |isbn= 978-2-7460-7008-0 |trans_title=GLPI (Management Free IT Park): Installing and configuring a solution of fleet management and helpdesk}}
* {{cite book |last= Patrice|first= Thebault |language= French |title= GLPI (Gestion Libre de Parc Informatique) : Installation et configuration d'une solution de gestion de parc et de helpdesk |date= 2011 |publisher= ENI |isbn= 978-2-7460-7008-0 |trans-title=GLPI (Management Free IT Park): Installing and configuring a solution of fleet management and helpdesk}}
* {{Citation | last = Prodromou | first = Evelthon | url = http://www.linux-magazine.com/Issues/2009/103/AT-YOUR-FINGERTIPS/(kategorie)/0%20linux-magazine.com | title = At Your Fingertips - Managing resource information in GLPI | newspaper = Linux-magazine | type = article | year = 2009 | issue = 103}}.
* {{cite magazine | last = Prodromou | first = Evelthon | url = http://www.linux-magazine.com/Issues/2009/103/AT-YOUR-FINGERTIPS/(kategorie)/0%20linux-magazine.com | title = At Your Fingertips - Managing resource information in GLPI | newspaper = Linux-magazine | year = 2009 | issue = 103}}
* {{Citation | last1 = Rousse | first1 = Guillaume | first2 = Walid | last2 = Nouh | url = http://www.fosdem.org/2011/schedule/event/fusionglpi.html | title = FusionInventory and GLPI | tyep = presentation | publisher = FOSDEM | year = 2011}}.
* {{Citation | url = http://linuxaria.com/howto/opensource-asset-managment-software-glpi?lang=en | title = Everything about GNU/Linux and Open source Asset Management software : GLPI | year = 2011 | publisher = Linuxaria | type = how-to}}.


==External links==
==External links==
* {{Official website|http://www.glpi-project.org/?lang{{=}}en}}
* {{Official website|http://www.glpi-project.org/}}

== Weblinks ==
* [https://www.kaneo-gmbh.de/glpi-with-bootstrap-theme.html Bootstrap theme for GLPI]


{{DEFAULTSORT:GLPI}}
[[Category:Free network-related software]]
[[Category:Free network-related software]]
[[Category:Help desk]]
[[Category:Help desk software]]
[[Category:Bug and issue tracking software]]
[[Category:Bug and issue tracking software]]
[[Category:Free software programmed in PHP]]
[[Category:Free software programmed in PHP]]

Latest revision as of 23:00, 23 December 2024

GLPI
Original author(s)Teclib (since 2015) INDEPNET (2003-2015)
Developer(s)Current Developers: Teclib' & Contributors
Original Developers: Jean-Mathieu Doléans, Julien Dombre & Bazile Lebeau
Stable release
10.0.17 / 6 November 2024; 52 days ago (2024-11-06)[1]
Repository
Written inPHP
PlatformCross-platform
TypeIT asset management, Issue tracking system, Project Management & Service desk
LicenseFree software GPL v3
Websitewww.glpi-project.org

GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English)[2] is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License.

GLPI is a web-based application helping companies to manage their information system. The solution is able to build an inventory of all the organization's assets and to manage administrative and financial tasks. The system's functionalities help IT Administrators to create a database of technical resources, as well as a management and history of maintenances actions. Users can declare incidents or requests (based on asset or not) thanks to the Helpdesk feature.[3]

History

[edit]

The GLPI Community based-project started in 2003 and was directed by the INDEPNET association.[4] Through the years, GLPI became widely used by both communities and companies, leading to a need of professional services around the system. Whereas the INDEPNET[5] Association did not intend to offer services around the software, in 2008 the Association created a Partners' Network in order to achieve various objectives:

The first objective was to build an ecosystem where Partners could participate in GLPI Project. Secondly, Partners would financially support the association, in order to ensure the necessary software development. And finally, the ecosystem would guarantee a service delivery through a known and identified Network, directly connected to INDEPNET.

In 2009, Teclib’ started to integrate the software, developed the GLPI code and implemented new features. During summer 2015, the GLPI's Community leaders decided to transfer the roadmap management and the development leadership to Teclib’, so that Teclib´becomes editor of the GLPI system ensuring the software R&D.[6]

The code remains under a GPL license and keeps its open source nature. The GLPI system continues to be improved thanks to the co-partnership between the community and the editor.[7]

Timeline

[edit]

Software development

[edit]

GLPI Project is an open source and collaborative community of developers and IT experts gathered to develop the GLPI software. This collaboration is achieved by different means: installation and use of GLPI, GLPI tests, upgrades submissions, documentation participations, translations, features request.

Agents

[edit]

The most used agent for GLPI is Fusion Inventory.

Date Release
February 14th, 2023 GLPI 10.0.6 + 1.1


Major releases

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Since 2003, GLPI has been developed through more than 80 versions. Major releases include:[8]

Date Release
January 24th, 2023 GLPI 10.0.6
April 20th, 2022 GLPI 10.0.0
July 7th, 2020 GLPI 9.5.0[permanent dead link‍]
February 11th, 2019 GLPI 9.4.0
June 28th, 2018 GLPI 9.3
September 25th, 2017 GLPI 9.2 Archived 2017-09-26 at the Wayback Machine
September 23rd, 2016 GLPI 9.1 Archived 2017-07-10 at the Wayback Machine
October 9, 2015 GLPI 0.90
November 12, 2014 GLPI 0.85
August 9, 2013 GLPI 0.84
April 4, 2012 GLPI 0.83
May 26, 2011 GLPI 0.80
October 12, 2010 GLPI 0.78
July 15, 2009 GLPI 0.72
July 11, 2008 GLPI 0.71
December 21, 2007 GLPI 0.70
July 28, 2006 GLPI 0.68
March 29, 2006 GLPI 0.65
September 20, 2005 GLPI 0.6
April 29, 2005 GLPI 0.5
November 17, 2003 GLPI 0.2 – 1st Version

Software overview

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As an ITSM software, the main features of GLPI are the following:

  • Multi-entity management
  • Multilingual management and support (45 languages available)[9]
  • Multi user support and Multiple Authentication System
  • Administrative and Financial management
  • Inventory functionalities
  • Incident and request management tracking and monitoring features
  • Problem and change management
  • Licenses management (ITIL compliant) [10]
  • Assignment of equipment: location, users and groups
  • Simplified interface to allow end users to fill a support ticket
  • Asset and helpdesk reports: hardware, network or interventions (support)

Specific features

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Features Characteristics[11]
Inventory Inventory of computers, peripherals network printers and associated components through an interface with OCS Inventory or FusionInventory [12]
Business management, contracts, documents related to inventory items
ITIL Compliant ServiceDesk Management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, etc.
Problem, project and changes management
End Users Intervention history
Satisfaction survey
Request comment
Mail tracking of intervention demands [13]
Technicians Intervention demands management
Ticket escalation
Statistics Reports in various formats (PNG, SVG, CSV)
Global statistics
Categories statistics (by technician, hardware, user, category, priority, location …)
Management[14] Equipment status management and booking
Contracts and Documents management
Basic system of knowledge database management
Management of applications for assistance of all types of equipment inventory
Management of business and financial information (purchase, guarantee and extension, damping)
Reservation[15] Reservation management
User interface (calendar)
Knowledge Database Knowledge base articles and FAQ management[16]
Content management by targets (profiles, groups, etc.)
Reports Devices Report generation (device-type, associated contract, commercial information)
Projects Manage projects. You can associate users, groups, companies, Assets, contacts. documents, contracts and items. They will be used for the creation of tasks linked to the project. You can create sub-projects and associate them to a parent project. The projects it is available as Gantt type trees and graphics.

Moreover, GLPI has many plugins that add further features.[17]

Distribution

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GLPI Software can be installed and set up in two different ways, either through the community forge or through a professional network.[18]

Technologies used

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GLPI is using the following technologies:

See also

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References

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  1. ^ "GLPI 10.0.17". 6 November 2024.
  2. ^ "GLPI installation". GLPI installation. 2018-03-01. Retrieved 2018-03-01.
  3. ^ "Help-desk Ticketing System - Install GLPI (IT and Asset Management) Tool with Fusion Inventory in Debian Linux". www.tecmint.com. 13 May 2015. Retrieved 2016-07-07.
  4. ^ "GLPI est un outil d'inventaire de parc informatique et de Helpdesk, lancé en 2003 et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile Lebeau - GLPI / Guide Open Source" (in French). Archived from the original on 2016-07-13. Retrieved 2016-07-07.
  5. ^ INDEPNET, Association. "Association INDEPNET". www.indepnet.net (in French). Archived from the original on 2016-06-27. Retrieved 2016-07-07.
  6. ^ "GLPI : les porteurs du projet associatif passent la main à Teclib' par Philippe Scoffoni" (in French). 2015-09-14. Retrieved 2016-07-07.
  7. ^ Buxo, Daniela (2023-05-12). "GLPI 20 years". GLPI Project. Retrieved 2024-12-12.
  8. ^ "GLPI - Gestionnaire libre de parc informatique". www.glpi-project.org. Retrieved 2016-07-07.
  9. ^ "Multilingual support with 45 languages available - Install GLPI on Debian 7". 2016-01-05. Retrieved 2016-07-07.
  10. ^ "via les principes ITIL - GLPI : Installation et configuration" (in French). 2016-04-04. Retrieved 2016-07-07.
  11. ^ "GLPI characteristics - GLPI - Gestionnaire libre de parc informatique". glpi-project.org. Archived from the original on 2016-06-11. Retrieved 2016-07-07.
  12. ^ "L'onglet "Inventaire" donne accès à toutes les informations concernant le matériel Présentation de GLPI | SUPINFO, École Supérieure d'Informatique". www.supinfo.com. Archived from the original on 2016-06-19. Retrieved 2016-07-07.
  13. ^ "Job-tracking-system with mail - GLPI".
  14. ^ "Description des menus de GLPI : Le menu ADMINISTRATION". Blog de Valentin Pourchet (in French). 2010-06-04. Archived from the original on 2012-11-29. Retrieved 2016-07-07.
  15. ^ "Gestion des réservations de matériels". CommentCaMarche. Retrieved 2016-07-07.
  16. ^ "Ce logiciel peut gérer un système de base de connaissances hiérarchique FAQ - GLPI : gestion de parc informatique avec helpdesk". Archived from the original on 2020-06-20.
  17. ^ "GLPI plugins portal". glpi project.
  18. ^ "GLPI Network ITSM Software | Teclib'". www.teclib-edition.com. Archived from the original on 2016-06-02. Retrieved 2016-07-07.
  19. ^ "Prerequisites — GLPI 9.5 documentation". glpi-install.readthedocs.io. Retrieved 2022-06-07.
  20. ^ "Prerequisites — GLPI 9.5 documentation". glpi-install.readthedocs.io. Retrieved 2022-06-07.

Further reading

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