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{{short description|None}}
⚫
This article is a comparison of notable mobile [[Customer relationship management|CRM]] systems.

⚫
[[Enterprise resource planning|ERP]] systems, are considered a superset of CRM systems.
⚫
This article is a '''comparison of notable mobile [[Customer relationship management|CRM]] systems'''.

⚫
[[Enterprise resource planning|ERP]] systems are considered a superset of CRM systems.


== Introduction ==
== Introduction ==
The market for mobile CRM applications is currently seeing record growth as new products and services around mobile CRM are being developed. The benefits of mobile CRM application have been demonstrated in a paper by Grandhi & Chugh (2012) through the case of Dow Corning and DirecTV where the introduction of SAP CRM system helped to improve their customer relations.<ref name=":0">Grandhi, S & '''Chugh, R''' 2012, ‘Strategic Value of Mobile CRM Applications: A Review of Mobile CRM at Dow Corning and DirecTV’, ''International Proceedings of Computer Science and Information Technology'', vol. 36, pp.405-410. http://www.ipcsit.com/vol36/075-ICIIM2012-M40003.pdf</ref> Analysis of the two organisations revealed that mobile CRM applications are not only helping them to improve relationship with customers, but also helping to reduce the costs of acquiring new customers.<ref name=":0" />
The market for mobile CRM applications is currently seeing record growth as new products and services around mobile CRM are being developed. The benefits of mobile CRM application have been demonstrated in a paper by Grandhi & Chugh (2012) through the case of Dow Corning and [[DirecTV]] where the introduction of SAP CRM system helped to improve their customer relations.<ref name=":0">Grandhi, S & '''Chugh, R''' 2012, ‘Strategic Value of Mobile CRM Applications: A Review of Mobile CRM at Dow Corning and DirecTV’, ''International Proceedings of Computer Science and Information Technology'', vol. 36, pp.405-410. http://www.ipcsit.com/vol36/075-ICIIM2012-M40003.pdf</ref> Analysis of the two organisations revealed that mobile CRM applications are not only helping them to improve relationship with customers, but also helping to reduce the costs of acquiring new customers.<ref name=":0" />


== General ==
== General ==
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| {{yes}}
| {{yes}}
|-
|-
| [[Bitrix24]]
|| [[Capsule (CRM)]]
| Bitrix, Inc.
| Zestia Ltd.
| {{CURRENTISOYEAR}}
| {{CURRENTISOYEAR}}
⚫
| {{no}}
⚫
| {{no}}
⚫
| [[iOS]],<ref>{{cite web|title=Bitrix24|url=https://itunes.apple.com/us/app/bitrix24/id561683423?mt=8|publisher=Apple|accessdate=18 November 2015}}</ref> [[Android (operating system)|Android]],<ref>{{cite web|title=Bitrix24|url=https://play.google.com/store/apps/details?id=com.bitrix24.android|publisher=Google|accessdate=18 November 2015}}</ref>
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
⚫
| [[iOS]],<ref>{{cite web|title=Capsule CRM on the App Store|url=https://apps.apple.com/gb/app/capsule-crm/id660292932|publisher=Apple|accessdate=5 December 2019}}</ref> [[Android (operating system)|Android]],<ref>{{cite web|title=Capsule CRM Android App |url=https://play.google.com/store/apps/details?id=com.zestia.mobile&hl=en_GB|publisher=Google|accessdate=5 December 2019}}</ref>
|-
| [[Ntractive|Elements CRM]]
| [[Ntractive|Elements CRM]]
| 2013
| {{no}}
| {{yes}}
| {{yes}}
| [[iOS]]<ref>{{cite web|title=Elements CRM|url=https://itunes.apple.com/us/app/elements-crm/id481764081?mt=8|publisher=Apple|accessdate=5 June 2013}}</ref>
|
| {{yes}}
| {{yes}}
|-
|-
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| {{yes}}
| {{yes}}
|-
|-
| [[Salesforce.com|Salesforce]] <ref>{{cite web|url=https://www.salesforce.com/crm/comparison/ |title=Salesforce CRM comparison |publisher=Salesforce }}</ref>
| [[Salesforce.com|Salesforce]]<ref>{{cite web|url=https://www.salesforce.com/crm/comparison/ |title=Salesforce CRM comparison |publisher=Salesforce }}</ref>
| [[Marc Benioff]]
| [[Marc Benioff]]
| 2013
| 2013
| {{no}}
| {{yes}}
| {{yes}}
| {{yes}}
| [[iOS]],<ref>{{cite web|title=Salesforce Mobile|url=https://itunes.apple.com/us/app/salesforce-mobile/id281826146?mt=8|publisher=Apple|accessdate=5 June 2013}}</ref> [[Android (operating system)|Android]]<ref>{{cite web|title=Salesforce Mobile|url=https://play.google.com/store/apps/details?id=com.salesforce.crm|publisher=Google|accessdate=5 June 2013}}</ref>
| [[iOS]],<ref>{{cite web|title=Salesforce Mobile|url=https://itunes.apple.com/us/app/salesforce-mobile/id281826146?mt=8|publisher=Apple|accessdate=5 June 2013}}</ref> [[Android (operating system)|Android]]<ref>{{cite web|title=Salesforce Mobile|url=https://play.google.com/store/apps/details?id=com.salesforce.crm|publisher=Google|accessdate=5 June 2013}}</ref>
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| {{yes}}
| {{yes}}
|-
|-
| [[Zoho CRM]]
| [[SugarCRM]]
| [[ZOHO Corporation]]
| [[SugarCRM]]
| 2013
| 2019
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| [[iOS]],<ref>{{cite web|title=Zoho CRM|url=https://itunes.apple.com/us/app/zoho-crm/id444908810?mt=8|publisher=Apple|accessdate=5 June 2013}}</ref> [[Android (operating system)|Android]]<ref>{{cite web|title=Zoho CRM|url=https://play.google.com/store/apps/details?id=com.zoho.crm|publisher=Google|accessdate=5 June 2013}}</ref>
| [[iOS]],<ref>{{cite web|title=SugarCRM Mobile|url=https://apps.apple.com/us/app/sugarcrm-mobile/id599208633|publisher=Apple|accessdate=23 July 2019}}</ref> [[Android (operating system)|Android]]<ref>{{cite web|title=SugarCRM Mobile|url=https://play.google.com/store/apps/details?id=com.sugarcrm.nomad|publisher=Google|accessdate=23 July 2019}}</ref>
⚫
| {{yes}}
| {{yes}}
| {{yes}}
| {{no}}
|-
|-
| [[Zoho CRM]]
| [[Pepperi]] <ref>{{cite web|url=https://www.pepperi.com/ |title=B2B sales platform for brands & wholesalers |publisher=Pepperi }}</ref>
| [[Pepperi Ltd]]
| [[ZOHO Corporation]]
| 2006
| 2019
| {{yes}}
| {{yes}}
| {{yes}}
| {{yes}}
| [[iOS]],<ref>{{cite web|title=Pepperi|url=https://itunes.apple.com/us/app/pepperi-sales-rep-app-mobile/id852318194?mt=8|publisher=Apple|accessdate=7 August 2016}}</ref> [[Android (operating system)|Android]]<ref>{{cite web|title=Pepperi|url=https://play.google.com/store/apps/details?id=com.pepperi.views&hl=en|publisher=Pepperi Ltd|accessdate=7 August 2016}}</ref>
| [[iOS]],<ref>{{cite web|title=Zoho CRM - Sales & Marketing|url=https://apps.apple.com/us/app/zoho-crm/id444908810|publisher=Apple|accessdate=23 July 2019}}</ref> [[Android (operating system)|Android]]<ref>{{cite web|title=Zoho CRM - Sales & Marketing|url=https://play.google.com/store/apps/details?id=com.zoho.crm|publisher=Google|accessdate=23 July 2019}}</ref>
| {{yes}}
| {{yes}}
| {{yes}}
⚫
| {{no}}
|-
|-
|}
|}
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== See also ==
== See also ==
* [[Comparison of CRM systems]]
* [[Comparison of CRM systems]]
* [[Comparison of ERP software]] Enterprise Resource Planning
* [[List of ERP software packages]] (Enterprise Resource Planning)
* [[Customer relationship management]] CRM
* [[Customer relationship management]] (CRM)


== References ==
== References ==
{{reflist|2}}
{{reflist|2}}

== External links ==


[[Category:Customer relationship management software]]
[[Category:Customer relationship management software]]

Latest revision as of 20:57, 20 August 2024

This article is a comparison of notable mobile CRM systems.

ERP systems are considered a superset of CRM systems.

Introduction

[edit]

The market for mobile CRM applications is currently seeing record growth as new products and services around mobile CRM are being developed. The benefits of mobile CRM application have been demonstrated in a paper by Grandhi & Chugh (2012) through the case of Dow Corning and DirecTV where the introduction of SAP CRM system helped to improve their customer relations.[1] Analysis of the two organisations revealed that mobile CRM applications are not only helping them to improve relationship with customers, but also helping to reduce the costs of acquiring new customers.[1]

General

[edit]

Only stable releases are considered.


System Creator Last Updated Android Tablet Application iOS Tablet Application Mobile Platforms Offline Access Free Mobile Access
Base CRM Base CRM 2024 Yes Yes iOS,[2] Android,[3] Windows Phone[4] Yes Yes
Capsule (CRM) Zestia Ltd. 2024 Yes Yes iOS,[5] Android,[6] Yes Yes
Microsoft Dynamics CRM Microsoft 2015 Yes/Third Party Yes/Third party Windows Phone[7] Yes Yes
Oracle CRM Oracle Corporation 2013 Yes Yes iOS,[8] Android[9] Yes Yes
Pipedrive Pipedrive 2024 Yes Yes iOS,[10] Android,[11] Yes Yes
Salesforce[12] Marc Benioff 2013 Yes Yes iOS,[13] Android[14] Yes Yes
SAP CRM SAP 2013 Yes Yes iOS,[15] Android[16] Yes Yes
SugarCRM SugarCRM 2019 Yes Yes iOS,[17] Android[18] Yes Yes
Zoho CRM ZOHO Corporation 2019 Yes Yes iOS,[19] Android[20] Yes No

See also

[edit]

References

[edit]
  1. ^ a b Grandhi, S & Chugh, R 2012, ‘Strategic Value of Mobile CRM Applications: A Review of Mobile CRM at Dow Corning and DirecTV’, International Proceedings of Computer Science and Information Technology, vol. 36, pp.405-410. http://www.ipcsit.com/vol36/075-ICIIM2012-M40003.pdf
  2. ^ "Base CRM and Sales Tracking". Apple. Retrieved 5 June 2013.
  3. ^ "Base CRM and Sales Tracking". Google. Retrieved 5 June 2013.
  4. ^ "Base CRM". Microsoft. Retrieved 5 June 2013.
  5. ^ "Capsule CRM on the App Store". Apple. Retrieved 5 December 2019.
  6. ^ "Capsule CRM Android App". Google. Retrieved 5 December 2019.
  7. ^ "Activity Feeds". Microsoft. Retrieved 5 June 2013.
  8. ^ "Oracle CRM On Demand Connected Mobile Sales". Apple. Retrieved 5 June 2013.
  9. ^ "Oracle Fusion Mobile Sales". Google. Retrieved 5 June 2013.
  10. ^ "Pipedrive Sales Management IOS app on iTunes". Apple. Retrieved 21 Mar 2016.
  11. ^ "Pipedrive Sales Management Android App". Google. Retrieved 2 March 2016.
  12. ^ "Salesforce CRM comparison". Salesforce.
  13. ^ "Salesforce Mobile". Apple. Retrieved 5 June 2013.
  14. ^ "Salesforce Mobile". Google. Retrieved 5 June 2013.
  15. ^ "SAP CRM Sales". Apple. Retrieved 5 June 2013.
  16. ^ "SAP CRM Sales". Google. Retrieved 5 June 2013.
  17. ^ "SugarCRM Mobile". Apple. Retrieved 23 July 2019.
  18. ^ "SugarCRM Mobile". Google. Retrieved 23 July 2019.
  19. ^ "Zoho CRM - Sales & Marketing". Apple. Retrieved 23 July 2019.
  20. ^ "Zoho CRM - Sales & Marketing". Google. Retrieved 23 July 2019.
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