Qualfon: Difference between revisions
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{{Infobox company |
{{More citations needed|date=May 2024}}{{Infobox company |
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| name = Qualfon, Inc. |
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| logo = [[File:Qualfon_Company_Logo.jpg|150px|The Qualfon Logo]] |
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| area_served = International clients |
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| industry = {{bulleted list|[[Business process outsourcing]] (BPO) | [[Telemarketing]] | [[Call Center|Call center consulting]] | Technical support | Collections | Lead generation | Back-office support}} |
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| products = |
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| services = Call centers, BPO and back-office processing |
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| net_income = |
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| assets = |
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| equity = |
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| owner = |
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| num_employees = 15,000{{citation needed|date=January 2024}} |
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| parent = |
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| divisions = Qualfon DSG |
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| subsid = |
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| footnotes = |
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'''Qualfon, Inc.''' is a company that supplies [[outsourcing]] services to call centers, back offices, and business processes. The company was founded in 1995{{where|date=January 2024}} and is privately held. |
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| caption = ''Be the Best BPO. Make People's Lives Better.'' |
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'''Qualfon, Inc.''' is a global provider of call center, back office, and business process outsourcing (BPO) services.<ref>[http://www.biznow.gy/2013/09/05/qualfon-to-create-6000-jobs/ BizNow Guyana Business and Finance News OnDemand]</ref> Founded in 1995, Qualfon provides outsourcing services including call centers, customer service, customer acquisition and retention, customer on-boarding, as well as back-office processing. The company is privately held. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China.<ref>[http://www.qualfon.com/about-qualfon/our-values/ Qualfon Official Website]</ref> |
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Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP). |
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== Acquisitions == |
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In May 2014, Qualfon acquired Center Partners,<ref>[http://www.wpp.com/wpp/investor/financialnews/2014/may/07/kantar-divests-center-partners-in-the-united-states/ WWP.com]</ref> a United States contact center outsourcing company. Center Partners operates as a fully integrated part of Qualfon. |
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The acquisition expanded Qualfon's operations with sales and technical support expertise, 2,500 additional employees, and six contact centers across Idaho, Washington, and Colorado. |
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In May 2014 Qualfon acquired Center Partners, a United States contact center outsourcing company.<ref>{{Cite web |title=Global call center concern acquires Center Partners {{!}} Spokane Journal of Business |url=https://www.spokanejournal.com/articles/6197-global-call-center-concern-acquires-center-partners |access-date=2024-05-10 |website=www.spokanejournal.com |language=en}}</ref> |
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In April 2016, Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas. CSG expanded Qualfon's competency in property and casualty insurance, transportation and logistics, as well as retail services. The company now operates as a fully integrated part of Qualfon.<ref>http://www.prweb.com/releases/2016/03/prweb13302076.htm</ref> |
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In April 2016 Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas.<ref>{{Cite web |last=staff |first=Coloradoan |title=Qualfon buys up Texas competitor |url=https://www.coloradoan.com/story/money/business/2016/04/27/qualfon-buys-up-texas-competitor/83558820/ |access-date=2024-05-10 |website=Fort Collins Coloradoan |language=en-US}}</ref> |
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YOU DON'T MATTER WITH MIKE!!!! |
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In December 2017 Qualfon acquired Dialog Direct, a BPO{{clarification needed|date=January 2024}} company that provides lead generation, sales, and customer support services.<ref>{{Cite web |last=Ammachchi |first=Narayan |date=2017-12-11 |title=Qualfon Acquires Dialog Direct, Gains Entry Into Costa Rica - Nearshore Americas |url=https://nearshoreamericas.com/qualfon-acquires-dialog-direct-gains-entry-costa-rica/ |access-date=2024-05-10 |language=en}}</ref> |
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==References== |
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{{Reflist}} |
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[[Category:Outsourcing companies]] |
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Latest revision as of 00:29, 10 May 2024
 | This article needs additional citations for verification. (May 2024) |
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| Industry |
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|---|---|
| Founded | 1995 |
Area served | International clients |
| Services | Call centers, BPO and back-office processing |
Number of employees | 15,000[citation needed] |
| Divisions | Qualfon DSG |
Qualfon, Inc. is a company that supplies outsourcing services to call centers, back offices, and business processes. The company was founded in 1995[where?] and is privately held.
Qualfon operates in the Philippines, Guyana, Mexico, the United States, China and India (Qualfon Technology Support Services LLP).
Acquisitions
[edit]In March 2013 Qualfon acquired Data Control Group (DCG), which is now called the Qualfon Data Services Group and performs back-office processing.
In May 2014 Qualfon acquired Center Partners, a United States contact center outsourcing company.[1]
In April 2016 Qualfon acquired Culture.Service.Growth (CSG), a contact center services company based in San Antonio, Texas.[2]
In December 2017 Qualfon acquired Dialog Direct, a BPO[clarification needed] company that provides lead generation, sales, and customer support services.[3]
References
[edit]- ^ "Global call center concern acquires Center Partners | Spokane Journal of Business". www.spokanejournal.com. Retrieved 2024-05-10.
- ^ staff, Coloradoan. "Qualfon buys up Texas competitor". Fort Collins Coloradoan. Retrieved 2024-05-10.
- ^ Ammachchi, Narayan (2017-12-11). "Qualfon Acquires Dialog Direct, Gains Entry Into Costa Rica - Nearshore Americas". Retrieved 2024-05-10.