Customer support: Difference between revisions
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{{Short description|Service to help customers use a product}} |
{{Short description|Service to help customers use a product}} |
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'''Customer Support''' is a range of [[Customer service| service]]s to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.<ref name="businessdirectory-definition">{{cite web|url=http://www.businessdictionary.com/definition/customer-support.html|title=What is customer support? definition and meaning|work=BusinessDictionary.com|access-date=2011-03-19|archive-date=2018-07-23|archive-url=https://web.archive.org/web/20180723093204/http://www.businessdictionary.com/definition/customer-support.html|url-status=dead}}</ref> Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed [[technical support]].<ref name="businessdirectory-definition"/> |
'''Customer Support''' is a range of [[Customer service| service]]s to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.<ref name="businessdirectory-definition">{{cite web|url=http://www.businessdictionary.com/definition/customer-support.html|title=What is customer support? definition and meaning|work=BusinessDictionary.com|access-date=2011-03-19|archive-date=2018-07-23|archive-url=https://web.archive.org/web/20180723093204/http://www.businessdictionary.com/definition/customer-support.html|url-status=dead}}</ref> Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed [[technical support]].<ref name="businessdirectory-definition"/> |
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Apart from the technical support, there are various other services in customer support such as inbound telesales, answers services, order taking services, help desk through the different medium chat, app, email, phone, social media or website. |
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[[Phone]] and [[Email]]s are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and [[Customer relationship management|CRM Applications]] help keep track of a series of follow-up correspondence with a particular customer.<ref>{{cite web|url=https://www.itarian.com/ticketing-system.php|title=What is Ticketing System?|first=Ian|last=Murphy|date=November 11, 2021}}</ref> Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.<ref>{{cite web|url=https://searchcustomerexperience.techtarget.com/definition/CRM-customer-relationship-management |title=CRM Customer Relationship Management explained|first=Ian|last=Murphy|date=November 11, 2021}}</ref> |
[[Phone]] and [[Email]]s are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and [[Customer relationship management|CRM Applications]] help keep track of a series of follow-up correspondence with a particular customer.<ref>{{cite web|url=https://www.itarian.com/ticketing-system.php|title=What is Ticketing System?|first=Ian|last=Murphy|date=November 11, 2021}}</ref> Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.<ref>{{cite web|url=https://searchcustomerexperience.techtarget.com/definition/CRM-customer-relationship-management |title=CRM Customer Relationship Management explained|first=Ian|last=Murphy|date=November 11, 2021}}</ref> |
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Revision as of 15:47, 3 May 2023
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.[1] Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.[1]
Apart from the technical support, there are various other services in customer support such as inbound telesales, answers services, order taking services, help desk through the different medium chat, app, email, phone, social media or website.
Phone and Emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer.[2] Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.[3]
Being a successful Customer Support agent requires a full skillset of abilities that will allow one to communicate efficiently with the customer and provide fast and effective solutions to their problems.[4]
See also
- Customer Success
- Automation
- Customer service
- Help desk software
- Web chat
- Professional services automation
- Run Book Automation (RBA)
- Technical support
References
- ^ a b "What is customer support? definition and meaning". BusinessDictionary.com. Archived from the original on 2018-07-23. Retrieved 2011-03-19.
- ^ Murphy, Ian (November 11, 2021). "What is Ticketing System?".
- ^ Murphy, Ian (November 11, 2021). "CRM Customer Relationship Management explained".
- ^ Greek, Jobs (December 14, 2022). "What is Customer Care and Customer Support".