Technical Service Bulletin: Difference between revisions
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{{Short description|Document of recommended procedure for repairing a vehicle}} |
{{Short description|Document of recommended procedure for repairing a vehicle}} |
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'''Technical Service Bulletins''' |
'''Technical Service Bulletins''' ('''TSBs''') are document recommended procedures for repairing vehicles issued by a vehicle manufacturer when there are several occurrences of an unanticipated problem.<ref>{{Cite web |title=What is a Technical Service Bulletin (TSB)? |url=https://driving.ca/features/maintenance/what-is-a-technical-service-bulletin-tsb |access-date=2023-04-25 |website=driving.ca |language=en-CA |author=Justin Pritchard |date=19 October 2022}}</ref> TSBs can range from vehicle-specific to covering entire product lines and break down the specified repair into a step-by-step process. While sometimes written by engineers employed by [[Original equipment manufacturer#Automobile industry|OEMs]], the majority are authored by the first [[Auto mechanic|automotive technician]] to come up with a repair procedure. Because certain problems may have more than one cause and there is sometimes more than one way to fix a problem, there may be more than one TSB for the same problem. |
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A major difference between a [[product recall]] and a TSB in the automotive industry is that a recall usually evolves out of safety issues at the behest of an organization such as the US [[National Highway Traffic Safety Administration]] (NHTSA).<ref>{{Cite web |title=NHTSA Technical Service Bulletins 1962 - Present For All Cars Sold In United States |url=https://www.theautochannel.com/news/2019/03/07/654998-nhtsa-technical-service-bulletins-1962-present-for-all-cars-sold.html |access-date=2023-04-25 |website=www.theautochannel.com}}</ref> The ensuing recall maintenance/repair work is usually done at no charge to the car owner, regardless of the [[car's warranty]] status. However, dealers are usually not obliged to call in cars for which TSBs for repairs have been issued. |
A major difference between a [[product recall]] and a TSB in the automotive industry is that a recall usually evolves out of safety issues at the behest of an organization such as the US [[National Highway Traffic Safety Administration]] (NHTSA).<ref>{{Cite web |title=NHTSA Technical Service Bulletins 1962 - Present For All Cars Sold In United States |url=https://www.theautochannel.com/news/2019/03/07/654998-nhtsa-technical-service-bulletins-1962-present-for-all-cars-sold.html |access-date=2023-04-25 |website=www.theautochannel.com}}<!--reduntant as the website copies text from this article--></ref> The ensuing recall maintenance/repair work is usually done at no charge to the car owner, regardless of the [[car's warranty]] status. However, dealers are usually not obliged to call in cars for which TSBs for repairs have been issued. Nor is there a requirement to carry out the TSB repairs with no or reduced charges to the owner, since the manufacturer does not explicitly ''require'' the repair to be performed and does not reimburse the dealership for repairs. When the vehicle's manufacturer issues a recall, they require the dealership to perform the repair and will reimburse them for it. |
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Some benefits of an automotive TSB are that by widely circulating among dealership service departments and mechanics an engineering-level description and solution for a problem common to type, year, make or model of car, a well-managed TSB process can save technicians troubleshooting time; provide organized, itemized repair procedures; and standardize the repair process. This can also enhance the quality of the maintenance since it tends to be supported by repair history and high-level diagnostic procedure decisions. |
Some benefits of an automotive TSB are that by widely circulating among dealership service departments and mechanics an engineering-level description and solution for a problem common to type, year, make or model of car, a well-managed TSB process can save technicians troubleshooting time; provide organized, itemized repair procedures; and standardize the repair process. This can also enhance the quality of the maintenance since it tends to be supported by repair history and high-level diagnostic procedure decisions. |
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[[NPR]]'s ''[[Car Talk]]'' show duo, [[Tom Magliozzi]] and brother [[Ray Magliozzi]] (also known as "Click and Clack"), describe TSBs, saying, "They really just contain advice from the company to the mechanics who fix their cars," in this ''[[S.F. Chronicle]]'' article, [http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2010/03/04/MT2N1CATUS.DTL "Technical Service Bulletins Explained."] |
<!--[[NPR]]'s ''[[Car Talk]]'' show duo, [[Tom Magliozzi]] and brother [[Ray Magliozzi]] (also known as "Click and Clack"), describe TSBs, saying, "They really just contain advice from the company to the mechanics who fix their cars," in this ''[[S.F. Chronicle]]'' article, [http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2010/03/04/MT2N1CATUS.DTL "Technical Service Bulletins Explained."] |
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But this Edmunds article, [http://www.edmunds.com/ownership/maintenance/articles/44745/article.html "How Can a Technical Service Bulletin Help Me?"] states that if there is a TSB for your particular problem, and it's verifiable by the dealer, then the repair is free to cars within the warranty period. |
But this Edmunds article, [http://www.edmunds.com/ownership/maintenance/articles/44745/article.html "How Can a Technical Service Bulletin Help Me?"] states that if there is a TSB for your particular problem, and it's verifiable by the dealer, then the repair is free to cars within the warranty period. |
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--> |
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==References== |
==References== |
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{{Reflist}} |
{{Reflist}} |
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==External links== |
==External links== |
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* [[National Highway Traffic Safety Administration]]'s [https://www-odi.nhtsa.dot.gov/cars/problems/tsb/ TSB search page] |
* [[National Highway Traffic Safety Administration]]'s [https://www-odi.nhtsa.dot.gov/cars/problems/tsb/ TSB search page]{{dead link|date=May 2024}} |
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[[Category:Motor vehicle maintenance]] |
[[Category:Motor vehicle maintenance]] |
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{{Auto-stub}} |
{{Auto-stub}} |
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Revision as of 16:34, 10 May 2024
Technical Service Bulletins (TSBs) are document recommended procedures for repairing vehicles issued by a vehicle manufacturer when there are several occurrences of an unanticipated problem.[1] TSBs can range from vehicle-specific to covering entire product lines and break down the specified repair into a step-by-step process. While sometimes written by engineers employed by OEMs, the majority are authored by the first automotive technician to come up with a repair procedure. Because certain problems may have more than one cause and there is sometimes more than one way to fix a problem, there may be more than one TSB for the same problem.
A major difference between a product recall and a TSB in the automotive industry is that a recall usually evolves out of safety issues at the behest of an organization such as the US National Highway Traffic Safety Administration (NHTSA).[2] The ensuing recall maintenance/repair work is usually done at no charge to the car owner, regardless of the car's warranty status. However, dealers are usually not obliged to call in cars for which TSBs for repairs have been issued. Nor is there a requirement to carry out the TSB repairs with no or reduced charges to the owner, since the manufacturer does not explicitly require the repair to be performed and does not reimburse the dealership for repairs. When the vehicle's manufacturer issues a recall, they require the dealership to perform the repair and will reimburse them for it.
Some benefits of an automotive TSB are that by widely circulating among dealership service departments and mechanics an engineering-level description and solution for a problem common to type, year, make or model of car, a well-managed TSB process can save technicians troubleshooting time; provide organized, itemized repair procedures; and standardize the repair process. This can also enhance the quality of the maintenance since it tends to be supported by repair history and high-level diagnostic procedure decisions.
References
- ^ Justin Pritchard (19 October 2022). "What is a Technical Service Bulletin (TSB)?". driving.ca. Retrieved 2023-04-25.
- ^ "NHTSA Technical Service Bulletins 1962 - Present For All Cars Sold In United States". www.theautochannel.com. Retrieved 2023-04-25.
External links
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