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The title was instituted by [[Eric Gould Bear]] at MONKEYmedia, Inc., who assigned [[trademark]] rights to Chief Experience Officer, Inc. in 2005.<ref>{{cite web|title=Trademark Status & Document Retrieval|url=http://tsdr.uspto.gov/#caseNumber=3279379&caseType=US_REGISTRATION_NO&searchType=statusSearch|publisher=United States Patent & Trademark Office|accessdate=13 January 2013}}</ref>
The title was instituted by [[Eric Gould Bear]] at MONKEYmedia, Inc., who assigned [[trademark]] rights to Chief Experience Officer, Inc. in 2005.<ref>{{cite web|title=Trademark Status & Document Retrieval|url=http://tsdr.uspto.gov/#caseNumber=3279379&caseType=US_REGISTRATION_NO&searchType=statusSearch|publisher=United States Patent & Trademark Office|accessdate=13 January 2013}}</ref>

==Further reading==
* {{cite web|last=Asaravala|first=Amit|title=In Search of The Chief Experience|url=http://web.archive.org/web/20040907182805/http://www.newarchitectmag.com/documents/s=4590/new1013637069/index.html|publisher=New Architect|accessdate=13 January 2013|date=February 2001}}
* {{cite web|last=Anderson|first=Richard|title=The Chief Experience Officer|url=http://riander.blogspot.com/2005/05/chief-experience-officer.html|publisher=Riander Blog|accessdate=13 January 2013|date=13 May 2005}}
* {{cite web|last=Anderson|first=Richard|title=Impact of the role of the Chief Customer Officer|url=http://riander.blogspot.com/2011/03/chief-customer-officer-and-ownership-of.html|publisher=Riander Blog|accessdate=13 January 2013|date=10 March 2011}}
* {{cite web|last=Elliott|first=Stuart|title=Wanted: Experience Officer. Some Necessary.|url=http://www.nytimes.com/2006/09/13/business/media/13adco.html|publisher=The New York Times|accessdate=13 January 2013|date=13 September, 2006}}
* {{cite web|last=Gilmore|first=James H.|title=Get Real: Hire a Chief Experience Officer|url=http://www.mediapost.com/publications/article/70270/get-real-hire-a-chief-experience-officer.html|publisher=MediaPost|accessdate=13 January 2013|coauthors=B. Joseph Pine III|date=2 November 2007}}
* {{cite web|last=Hubert|first=Lis|title=UX, It's Time to Define CXO|url=http://uxmag.com/articles/ux-its-time-to-define-cxo|publisher=UX Magazine|accessdate=13 January 2013|date=28 October 2011}}
* {{cite web|last=LaBanca|first=Ed|title=CXO: Chief Experience Officer: Does Your Organization Have One?|url=http://news.tmcnet.com/news/-chief-experience-officer-efficient-communications-leadership-/2006/02/24/1404818.htm|publisher=TMCnet|accessdate=13 January 2013|date=3 April 2006}}
* {{cite web|last=Larkin|first=Howard|title=Chief Experience Officer: Listener-in-chief|url=http://www.hhnmag.com/hhnmag/jsp/articledisplay.jsp?dcrpath=HHNMAG/Article/data/11NOV2012/1112HHN_FEA_boardroom&domain=HHNMAG|publisher=Hospitals & Health Networks|accessdate=13 January 2013}}
* {{cite web|last=Lutman|first=Sarah|title=Does your organization need a Chief Experience Officer?|url=http://www.artsjournal.com/speaker/2012/04/does-your-organization-need-a-chief-experience-officer/|publisher=ArtsJournal|accessdate=13 January 2013|date=2 April 2012}}
* {{cite web|last=Rayport|first=Jeffrey F.|title=Who Knows The Customer Best?|url=http://www.informationweek.com/who-knows-the-customer-best/60404322|publisher=InformationWeek|accessdate=13 January 2013|date=4 March 2005}}
* {{cite web|last=Shah|first=Dharmesh|title=The CEO Should Be The Chief Experience Officer|url=http://onstartups.com/tabid/3339/bid/72404/The-CEO-Should-Be-The-Chief-Experience-Officer.aspx|publisher=OnStartups|accessdate=13 January 2013|date=15 November, 2011}}
* {{cite web|last=Steiger|first=Reuben|title=Who's The Chief Experience Officer?|url=http://www.mediapost.com/publications/article/176944/whos-the-chief-experience-officer.html|publisher=MediaPost|accessdate=13 January 2013|date=18 June 2012}}
* {{cite web|last=Temkin|first=Bruce D.|title=The Chief Customer/Experience Officer Playbook|url=http://img7.custompublish.com/getfile.php/694152.987.xaffwsxwcq/Chief-Experience-Officer-Playbook.pdf|publisher=Forrester|accessdate=13 January 2013|date=3 October 2007}}


==References==
==References==

Revision as of 23:35, 13 January 2013

A Chief Experience Officer (CXO) is the officer responsible for the overall user experience of an organization. This executive is ultimately responsible for the strategy behind and user interface design of the organization's products and services, and may further oversee marketing communications, community relations, internal relations, HR relations, investor relations, and other interactions between the organization and its various audiences.

The title was instituted by Eric Gould Bear at MONKEYmedia, Inc., who assigned trademark rights to Chief Experience Officer, Inc. in 2005.[1]

References

  1. ^ "Trademark Status & Document Retrieval". United States Patent & Trademark Office. Retrieved 13 January 2013.

See also


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