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| type = [[Private company]]
| type = [[Private company]]
| parent = Camelia Investment 1 Ltd
| parent = Camelia Investment 1 Ltd
| foundation = [[London]], [[United Kingdom|UK]] ({{Start date|2001}})
| foundation = [[London]], [[United Kingdom|UK]] ({{Start date|2003}})
| location_city = [[London]]
| location_city = [[London]]
| locations = 42
| locations = 57
| location_country = [[United Kingdom|U.K.]]
| location_country = [[United Kingdom|U.K.]]
| industry = Software and IT services
| industry = [[Outsourcing services]] and specialist systems
| services = Service Transformation, Process Improvement, Departmental efficiency, Resource support and optimisation, IT professional services, Mobile working, Software asset management
| services = Specialist enterprise software, digital solutions and managed services for national, regional and local government, health & care, social housing, education and public safety together with regulated markets including travel and transport, utilities and financial services
| divisions = Government and national security, Local & regional government, Health & Care, Social Housing and Communities, Travel & Transport, Education & Libraries, Regulated Markets
| divisions = [[Government]], [[Social housing]], [[Enforcement]] and [[emergency services]], [[Education]] and [[libraries]]
| homepage = https://www.civica.com
| homepage = https://www.civica.com
}}
}}


'''Civica Group Ltd''' is a specialist system and [[outsourcing services]] company headquartered in London in the United Kingdom. It services around 1,800 customers worldwide with offices in the [[UK]], [[Australia]], [[New Zealand]], [[United States|USA]], [[India]] and [[Singapore]] <ref>{{cite web |url=https://www.civica.com/en-gb/about-us/office-locations/ |title=Office Locations |accessdate=2019-02-18 |df=ymd }}</ref>.
The Civica Group is an international software business focused on the public sector supporting more than 3,000 major customers in ten countries. It is a privately-owned group of companies headquartered in London, UK, and with regional head offices in Australia, Singapore and North America.


== Company background ==
== History ==
The Civica Group was created via a management buy-out and launched as an independent entity in 2001, led by Simon Downing, the current Chairman. It was subsequently listed on the [[Alternative Investment Market]] of the [[London Stock Exchange]] in 2004 <ref>[https://www.telegraph.co.uk/finance/2876331/Big-Brothers-best-friend-focuses-on-a-float.html] "Big Brother's best friend focuses on a float" ''[[The Daily Telegraph|Telegraph]]''</ref> before being taken private in 2018. In October 2017, the Group was acquired by global private markets investment manager [[Partners Group]] on behalf of its clients.
Civica was set up through a management buy-out from the Sanderson Group in 1999, backed by venture capitalist group [[Alchemy Partners]] and led by Simon Downing who became chief executive.<ref>[http://www.alchemypartners.com/portfolio/index.cfm?exit=382] Alchemy Partners Statement regarding Civica investment</ref> The Civica Group was officially formed from the public sector business of the Sanderson Group in 2002. The group was subsequently listed on the [[Alternative Investment Market]] of the [[London Stock Exchange]] in 2004.<ref>[https://www.telegraph.co.uk/finance/2876331/Big-Brothers-best-friend-focuses-on-a-float.html] "Big Brother's best friend focuses on a float" ''[[The Daily Telegraph|Telegraph]]''</ref> It was delisted in 2008 when it was acquired by [[3i]] for £190 million.<ref>[http://www.ft.com/cms/s/2/188d9ebe-fd1c-11dc-961e-000077b07658.html#axzz16Dov19rt]"Civica set to go private with 3i backing" ''[[Financial Times]]''</ref>


In April 2011 Civica UK, a wholly owned subsidiary of Civica Group, acquired specialised document and records management services provider Cave Tab. Cave Tab is a supplier to the public sector including local government, social housing, health care, enforcement and defence, as well as commercial customers.<ref>[https://archive.is/20120723000943/http://www.civicaplc.com/UK/News/Press/Civica+acquires+Cave+Tab.htm "Civica acquires Cave Tab Records Management Solutions"]</ref> In May 2011 it acquired PSCAL, a financial management software and services provider for the NHS.<ref>[http://www.mandadeals.co.uk/m-and-a-deals/acquisitions/1621853/civica-buys-nhs-contractor.html "Civica buys NHS contractor"] {{Dead link|date=June 2011}}</ref>
Current Chief Executive Officer Wayne Story joined the business in 2016, prior to which he was CEO for financial and business services group Equiniti.


In June 2012 Civica acquired Gateway Computing Ltd, publisher of WinDIP Enterprise, a document and records management software suite.<ref>[http://www.civica.co.uk/articles/275-Civica-acquires-Gateway-Computing "Civica acquires Gateway Computing"]</ref>
Civica provides a range of business-critical software applications with particular focus on specialist software for citizen interaction and case management, business administration, workforce management and financial and cost management. Its systems are used by more than two million professionals to deliver vital public services.


In 2013 Civica acquired Corero Business Systems,<ref>Local Government Chronicle, [https://www.lgcplus.com/civica-acquires-corero-business-systems/5061955.article Civica acquires Corero Business Systems], published 3 August 2013, accessed 10 April 2019</ref> a software provider whose system, "Corero", now called "Education Suite",<ref>Civica, [https://www.civica.com/en-gb/product-pages/education-suite/ Education Suite], accessed 10 April 2019</ref> is used within educational institutions.
In 2017 the Group launched its digital division in response to accelerating pace of digital transformation with activities focused around design and development of fully digital services together with data and analytics.


In 2014 Civica acquired both Coldharbour Systems, a software for Healthcare and Keystone Asset Management an asset management specialist for the Housing market. Also in 2014 Civica acquired Asidua, a local government contact management and application specialist and telecoms specialist.
Since 2004 mergers and acquisitions (M&A) have formed a core element of Civica’s strategy and since 2018 the Group has completed the following acquisitions:


In 2016 Civica acquired Norwel Legal and [[IPL Information Processing Limited]]. Norwel Computer Services supplier of legal practice and case management solutions{{solution-inline|date=July 2019}} and IPL provide mobile and digital solutions{{solution-inline|date=July 2019}} to both the private and public sector.
OneStep Solutions (Feb 2018, UK)


It was sold to [[Partners Group]] in July 2017 for £1.06 billion. At that point it had about 3,700 staff.<ref>{{cite news|title=UK business software group Civica has just been sold by Canadian pension fund Omers for more than £1bn|url=http://www.cityam.com/268998/uk-business-software-group-civica-has-just-been-sold|accessdate=3 September 2017|publisher=City am|date=24 July 2017}}</ref>
Nationwide Retail Systems (May 2018, UK


In 2017 Civica was awarded the Civic Compliance contract for the State Government of Victoria for both enforcement and Customer Service. The contract is no longer with Tenix Solutions, who had held the contract since 2002.
VisionWare (May 2018, UK)


== Operations ==
Icon Global Solutions (Aug 2018, Australia)
Civica operates across the following market sectors offering specialised and managed services across the following markets:<ref>{{cite web |url=http://www.civicaplc.com/UK/Services/ |title=Archived copy |accessdate=2010-11-26 |deadurl=yes |archiveurl=https://web.archive.org/web/20101205234520/http://www.civicaplc.com/UK/Services/ |archivedate=5 December 2010 |df=dmy }} Civica listed services</ref>


*[[Local Government]]
iCasework (Sep 2018, UK)
*[[Social housing]]
*Parking enforcement & public protection
*[[Libraries]] and [[education]]
*Mobile fleet and asset management
*Public protection
*Pension administration
*[[Health and Social Care]]
*[[Legal]]


Civica services fall into seven broad categories:
ERS Group (Nov 2018, UK)
* Service transformation
* Process improvement and departmental efficiency
* Resource support and optimisation
* Outsourced and managed IT services
* IT professional services
* Mobile working
* Software asset management


=== Local Government ===
Trac Systems (Dec 2018, UK)
Civica provides specialist systems and outsourcing services to local authorities and their partners in the [[UK]], [[Europe]] and [[Australia]]. Services offered include corporate-level service transformations, [[electronic document management]] (EDM) systems, managed parking infrastructures, fully integrated IT infrastructures, [[E-payments]] systems and fully integrated database e-service solutions.{{solution-inline|date=July 2019}} The group works with 94 per cent of UK local authorities as well as most police forces in England and Wales.


Its systems manage £4 billion of local revenues and £1 billion in secure electronic transactions per year on behalf of local authorities including [[Manchester City Council]], [[Sunderland City Council]], [[Hammersmith and Fulham]], [[Enfield and Haringey]].
TranSend (Mar 2019, UK)


=== Social housing ===
Asset Edge (Mar 2019, Australia)
Civica supplies housing management and data systems to housing development agencies with a focus on automating business processes. Solutions{{solution-inline|date=July 2019}} offered by Civica include integrated modern front office systems, mobile and collaborative working solutions{{solution-inline|date=July 2019}}, back office applications and infrastructure. Around one million social housing properties are managed through Civica systems.<ref>[https://web.archive.org/web/20101218192031/http://www.insidehousing.co.uk/analysis/in-depth/where-do-we-go-from-here?%2F6512367.article%5D"Where do we go from here?" ''Inside housing''</ref>


=== Enforcement ===
The company employs around [https://www.civica.com/en-gb/annual-report-2018/our-people-values/ 4,800 people] and is accredited in the UK with the [[Investors in People]] Gold standard. In 2019 it was recognised as one of the top 25 places to work nationally in the Glassdoor Employees’ Choice awards and as an employer of choice in the Australian Business Awards. Civica is a member of [https://www.techuk.org/ TechUK], the UK’s technology industry trade association, and a signatory to the [https://www.techtalentcharter.co.uk/ Tech Talent Charter], the [[Armed Forces Covenant]] and the [[The 5% Club|5% Club]] to promote recruitment of graduates and apprentices.   
Civica supplies [[Automatic Number Plate Recognition]] (ANPR) to UK police forces as well as retail centres, hospitals and other commercial premises. The group provides anti-social behaviour reporting systems for 170 local authorities to support council and police forces’ community safety partnerships.<ref>[http://www.bapcojournal.com/news/fullstory.php/aid/1678/Harrow_Council_adopts__91zero_tolerance_92_fraud_strategy_using_Civica_Fraud_software.html] "Harrow Council adopts ‘zero tolerance’ fraud strategy using Civica Fraud software" ''BAPCO Journal''</ref>


=== Education and Libraries ===
The Group has an unbroken record of growth and in the year to 30 September 2018 [https://www.civica.com/en-gb/annual-report-2018/markets-review/financial-review/ reported revenues of £373.2 million]. During 2018 Civica secured a record number of major sales including the Group’s largest contracts to date overall and in each of the local government, education and health care sectors.
Civica provides software and IT [[solution]]s to help improve education and learning services, ranging from shared learning environments and leading [[library management]] services to software licensing frameworks. The group also provides managed IT services including [[virtual learning environment]]s (VLE) for schools in Sheffield and Luton under the [[Building Schools for the Future]] (BSF) programme. Civica supplies many thousands of schools and 50 UK universities.<ref>[http://www.channelweb.co.uk/crn-uk/news/1889991/civica-nets-bumper-bsf-deal "Civica nets bumper BSF deal"], Channelweb.co.uk</ref>


Through its SPYDUS software, Civica supplies libraries with managed services and computer systems automating stock ordering, lending and tracking systems including the supply of remote access to library catalogues. Civica manages the library systems for the [[Government of Singapore]]’s Future Schools initiative. In the UK, Civica provides tailored library services for the eleven library services that are members of the South East Library Management Services (SELMS) consortium – with over three million library users in the region. In total, the group manages over 1,500 libraries worldwide.
=== Operations ===
Civica operates in a large and growing market where systems and technology are increasingly important to meet rising demand and expectations<ref>{{Cite web|url=https://www.civica.com/en-GB/annual-report-2018/annual-review-2018/|title=Group business highlights|website=www.civica.com|language=en|access-date=2019-08-06}}</ref>. The Group has a clear strategic focus to support better outcomes for people and communities and to deliver sustained growth through the development of cloud software and new technology, strategically increasing activity with more than 2,600 customers using its cloud-based software.


=== Mobile fleet and asset management ===
The Group also has a growing operation in Vadodara, India, which provides development and administration support to the global business.
Civica has supplied asset and fleet management services to the public sector for 25 years. The company currently services around 500 customers including around 100 local authorities. Civica offers Tranman fleet software to [[local government]], enterprises and the emergency services. It won Fleet Excellence awards in 2003, 2004, 2005 and 2006 as well as a Green Fleet award in 2006 for its use.<ref>{{cite web |url=http://www.logisticsmanager.com/articles/11507/tranman+keeps+the+army+moving.html |title=Archived copy |accessdate=2010-11-26 |deadurl=yes |archiveurl=https://web.archive.org/web/20101128041412/http://www.logisticsmanager.com/articles/11507/tranman%2Bkeeps%2Bthe%2Barmy%2Bmoving.html |archivedate=28 November 2010 |df=dmy }} "Tranman keeps the army moving" ''Logistics manager''</ref>

Civica's main areas of operation include:

*[https://www.civica.com/en-gb/annual-report-2018/markets-review/local--regional-government/ Local & regional government]
*[https://www.civica.com/en-gb/annual-report-2018/markets-review/housing--community-protection/ Housing and community protection]
*[https://www.civica.com/en-gb/annual-report-2018/markets-review/government--national-security/ Government & national security]
*[https://www.civica.com/en-gb/annual-report-2018/markets-review/education--libraries/ Education and libraries]
*[https://www.civica.com/en-gb/annual-report-2018/markets-review/health--care/ Health & Care]
*[https://www.civica.com/en-gb/annual-report-2018/markets-review/regulated-markets/ Regulated markets]

=== Local & regional government ===
Civica works with authorities around the world to transform customer engagement and streamline service delivery via software, digital platforms and managed services. It supports services for 50 million people, processes £15bn of income and expenditure each year and provides cloud-based services to 300 councils.

In 2018, Civica provided the foundation for the [https://www.ekservices.org/ East Kent Services] partnership of Thanet, Dover and Canterbury City councils to deliver services and savings of more than £6m<ref>{{Cite web|url=https://www.ukauthority.com/articles/east-kent-services-strikes-deal-with-civica/|title=East Kent Services strikes deal with Civica|website=UKAuthority|language=en|access-date=2019-08-06}}</ref>.

=== Housing & community protection ===
Civica supplies cloud-based housing management platforms and data systems to housing associations, working with 400 social housing providers and five million tenants around the world. It provides software for more than 200 regulatory services and technology for 130 police and emergency services.

Australian community housing and care provider BaptistCare recently signed a new agreement<ref>{{Cite web|url=https://www.computerworld.com.au/mediareleases/31507/baptistcare-nsw-and-act-signs-up-for-civicas-cx/|title=BaptistCare (NSW and ACT) signs up for Civica’s Cx, global market-leading Community Housing Management solution - Media Releases|website=Computerworld|access-date=2019-08-06}}</ref> with Civica's Cx housing platform to improve tenant services. In the UK, the Community Housing Group now works with Civica's cloud-based housing software, aiming to move more than 50% of customers to transact online by 2021.

=== Government & national security ===
Civica works with a range of government departments and agencies and has provided digital services to government for 20 years, with its systems supporting 500,000 government employees. Civica has delivered more than 25 projects as part of the [[Nidirect|NI Direct]] strategic partnership, including an online disclosure system for criminal record checks and a new driver licensing system.

Civica's Collision Reporting and Sharing (CRaSH)<ref>{{Cite web|url=https://www.fleetnews.co.uk/news/fleet-industry-news/2019/01/30/dft-and-civica-roll-out-new-collision-reporting-system|title=DfT and Civica roll out new collision reporting system|website=www.fleetnews.co.uk|language=en|access-date=2019-08-06}}</ref> system for the [[Department for Transport]] is used by 20 UK police forces to capture and upload accurate collision data and improve road safety.

=== Education & libraries ===
Civica delivers cloud-based education management and business software to 7,000 schools, colleges and libraries around the world, to improve teaching, learning and administration. The company provides payment solutions for one million students and employees and its cloud software for libraries, Spydus, handles 200 million library loans per year.

In 2018, Civica partnered with the Department for Education in South Australia<ref>{{Cite web|url=http://www.itnews.com.au/news/sa-education-hands-civica-school-system-overhaul-deal-512990|title=SA Education hands Civica school system overhaul deal|website=iTnews|access-date=2019-08-06}}</ref> to provide its Civica Education Suite across 900 schools, working with a community of 185,000 students and 30,000 teachers and administrators.

=== Health & Care ===
The company provides software and services to over 500 health and care providers across the UK, Australia, Canada and the USA. It delivers cloud services to 20,000 clinicians, processes more than £60 billion annually via Civica systems, managing care billing of £3bn annually.

Civica works with the [[Royal Cornwall Hospitals NHS Trust]] via its digital health platform Cito to provide a single view of patient information.

<br />


== External links ==
== External links ==
*https://web.archive.org/web/20101127064512/http://www.guardianpublic.co.uk/civca-survey-council-managers Civica conference coverage,''[[The Guardian]]''
*[https://www.civica.com www.civica.com]
*https://web.archive.org/web/20101127234310/http://www.guardianpublic.co.uk/public-private-sector-partnerships Civica Chief Executive Simon Downing discusses public-private partnerships, ''[[The Guardian]]''
*[https://www.civica.com/en-gb/annual-report-2018/annual-review-2018/ www.civica.com/en-gb/annual-report-2018/annual-review-2018/]
*https://web.archive.org/web/20101214141917/http://www.civicaplc.com/NR/rdonlyres/2E6C2C25-581F-45FF-8078-4075386FE54E/1725/CivicaBrochure.pdf Civica service brochure
*http://www.localgov.co.uk/index.cfm?method=news.detail&id=66168 Civica company profile, ''Localgov.co.uk''


== References ==
== References ==
{{Reflist}}
{{Reflist}}

[[Category:Software and IT Services]]
[[Category:Outsourcing companies]]

Revision as of 18:05, 6 August 2019

Civica
Company typePrivate company
IndustryOutsourcing services and specialist systems
FoundedLondon, UK (2003 (2003))
Headquarters
London
,
U.K.
Number of locations
57
ServicesService Transformation, Process Improvement, Departmental efficiency, Resource support and optimisation, IT professional services, Mobile working, Software asset management
ParentCamelia Investment 1 Ltd
DivisionsGovernment, Social housing, Enforcement and emergency services, Education and libraries
Websitehttps://www.civica.com

Civica Group Ltd is a specialist system and outsourcing services company headquartered in London in the United Kingdom. It services around 1,800 customers worldwide with offices in the UK, Australia, New Zealand, USA, India and Singapore [1].

History

Civica was set up through a management buy-out from the Sanderson Group in 1999, backed by venture capitalist group Alchemy Partners and led by Simon Downing who became chief executive.[2] The Civica Group was officially formed from the public sector business of the Sanderson Group in 2002. The group was subsequently listed on the Alternative Investment Market of the London Stock Exchange in 2004.[3] It was delisted in 2008 when it was acquired by 3i for £190 million.[4]

In April 2011 Civica UK, a wholly owned subsidiary of Civica Group, acquired specialised document and records management services provider Cave Tab. Cave Tab is a supplier to the public sector including local government, social housing, health care, enforcement and defence, as well as commercial customers.[5] In May 2011 it acquired PSCAL, a financial management software and services provider for the NHS.[6]

In June 2012 Civica acquired Gateway Computing Ltd, publisher of WinDIP Enterprise, a document and records management software suite.[7]

In 2013 Civica acquired Corero Business Systems,[8] a software provider whose system, "Corero", now called "Education Suite",[9] is used within educational institutions.

In 2014 Civica acquired both Coldharbour Systems, a software for Healthcare and Keystone Asset Management an asset management specialist for the Housing market. Also in 2014 Civica acquired Asidua, a local government contact management and application specialist and telecoms specialist.

In 2016 Civica acquired Norwel Legal and IPL Information Processing Limited. Norwel Computer Services supplier of legal practice and case management solutions[buzzword] and IPL provide mobile and digital solutions[buzzword] to both the private and public sector.

It was sold to Partners Group in July 2017 for £1.06 billion. At that point it had about 3,700 staff.[10]

In 2017 Civica was awarded the Civic Compliance contract for the State Government of Victoria for both enforcement and Customer Service. The contract is no longer with Tenix Solutions, who had held the contract since 2002.

Operations

Civica operates across the following market sectors offering specialised and managed services across the following markets:[11]

Civica services fall into seven broad categories:

  • Service transformation
  • Process improvement and departmental efficiency
  • Resource support and optimisation
  • Outsourced and managed IT services
  • IT professional services
  • Mobile working
  • Software asset management

Local Government

Civica provides specialist systems and outsourcing services to local authorities and their partners in the UK, Europe and Australia. Services offered include corporate-level service transformations, electronic document management (EDM) systems, managed parking infrastructures, fully integrated IT infrastructures, E-payments systems and fully integrated database e-service solutions.[buzzword] The group works with 94 per cent of UK local authorities as well as most police forces in England and Wales.

Its systems manage £4 billion of local revenues and £1 billion in secure electronic transactions per year on behalf of local authorities including Manchester City Council, Sunderland City Council, Hammersmith and Fulham, Enfield and Haringey.

Social housing

Civica supplies housing management and data systems to housing development agencies with a focus on automating business processes. Solutions[buzzword] offered by Civica include integrated modern front office systems, mobile and collaborative working solutions[buzzword], back office applications and infrastructure. Around one million social housing properties are managed through Civica systems.[12]

Enforcement

Civica supplies Automatic Number Plate Recognition (ANPR) to UK police forces as well as retail centres, hospitals and other commercial premises. The group provides anti-social behaviour reporting systems for 170 local authorities to support council and police forces’ community safety partnerships.[13]

Education and Libraries

Civica provides software and IT solutions to help improve education and learning services, ranging from shared learning environments and leading library management services to software licensing frameworks. The group also provides managed IT services including virtual learning environments (VLE) for schools in Sheffield and Luton under the Building Schools for the Future (BSF) programme. Civica supplies many thousands of schools and 50 UK universities.[14]

Through its SPYDUS software, Civica supplies libraries with managed services and computer systems automating stock ordering, lending and tracking systems including the supply of remote access to library catalogues. Civica manages the library systems for the Government of Singapore’s Future Schools initiative. In the UK, Civica provides tailored library services for the eleven library services that are members of the South East Library Management Services (SELMS) consortium – with over three million library users in the region. In total, the group manages over 1,500 libraries worldwide.

Mobile fleet and asset management

Civica has supplied asset and fleet management services to the public sector for 25 years. The company currently services around 500 customers including around 100 local authorities. Civica offers Tranman fleet software to local government, enterprises and the emergency services. It won Fleet Excellence awards in 2003, 2004, 2005 and 2006 as well as a Green Fleet award in 2006 for its use.[15]

References

  1. ^ "Office Locations". Retrieved 2019-02-18.
  2. ^ [1] Alchemy Partners Statement regarding Civica investment
  3. ^ [2] "Big Brother's best friend focuses on a float" Telegraph
  4. ^ [3]"Civica set to go private with 3i backing" Financial Times
  5. ^ "Civica acquires Cave Tab Records Management Solutions"
  6. ^ "Civica buys NHS contractor" [dead link‍]
  7. ^ "Civica acquires Gateway Computing"
  8. ^ Local Government Chronicle, Civica acquires Corero Business Systems, published 3 August 2013, accessed 10 April 2019
  9. ^ Civica, Education Suite, accessed 10 April 2019
  10. ^ "UK business software group Civica has just been sold by Canadian pension fund Omers for more than £1bn". City am. 24 July 2017. Retrieved 3 September 2017.
  11. ^ "Archived copy". Archived from the original on 5 December 2010. Retrieved 2010-11-26. {{cite web}}: Unknown parameter |deadurl= ignored (|url-status= suggested) (help)CS1 maint: archived copy as title (link) Civica listed services
  12. ^ [https://web.archive.org/web/20101218192031/http://www.insidehousing.co.uk/analysis/in-depth/where-do-we-go-from-here?%2F6512367.article%5D"Where do we go from here?" Inside housing
  13. ^ [4] "Harrow Council adopts ‘zero tolerance’ fraud strategy using Civica Fraud software" BAPCO Journal
  14. ^ "Civica nets bumper BSF deal", Channelweb.co.uk
  15. ^ "Archived copy". Archived from the original on 28 November 2010. Retrieved 2010-11-26. {{cite web}}: Unknown parameter |deadurl= ignored (|url-status= suggested) (help)CS1 maint: archived copy as title (link) "Tranman keeps the army moving" Logistics manager
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