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'''SeeClickFix''' is a digital communications system company founded and based in [[Downtown New Haven]], [[Connecticut]]. The company runs a website and app which assist users in communicating with local governments about non-emergency issues. SeeClickFix was established in 2008, with co-founder Ben Berkowitz as CEO.<ref>{{Cite web|url=http://thewhiteboardct.com/profiles/entrepreneur-profile-ben-berkowitz-seeclickfix/|title=Entrepreneur Profile: Ben Berkowitz, SeeClickFix|last=Gribskov|first=Alena|date=|website=The White Board: Advancing Entrepreneurship in Connecticut|publisher=|access-date=}}</ref>
'''SeeClickFix''' is a digital communications system company founded and based in [[Downtown New Haven]], [[Connecticut]]. The company runs a website and app which assist users in communicating with local governments about non-emergency issues. SeeClickFix was established in 2008, with co-founder Ben Berkowitz as CEO.<ref>{{Cite web|title=15 questions with Ben Berkowitz|url=https://money.cnn.com/interactive/technology/15-questions-with-ben-berkowitz/index.html|access-date=2021-02-23|website=CNNMoney}}</ref><ref>{{Cite web|url=http://thewhiteboardct.com/profiles/entrepreneur-profile-ben-berkowitz-seeclickfix/|title=Entrepreneur Profile: Ben Berkowitz, SeeClickFix|last=Gribskov|first=Alena|date=|website=The White Board: Advancing Entrepreneurship in Connecticut|publisher=|access-date=}}</ref>


== Website ==
== Website ==
SeeClickFix publishes a web tool which allows people to report non-emergency neighborhood issues to [[local government]] bodies. The tool has a free [[mobile app]] that maps user comments. Users may add comments, suggest courses of action, or add video and picture documentation. Users can receive notifications based on selected areas and keywords. The tool is also used by 300 cities which pay the company for request management and back office work order services. One hundred eighty city halls publish a white-labeled SeeClickFix app. Examples include [[Houston]] and [[Detroit]].{{citation needed|date=November 2017}}
SeeClickFix publishes a web tool which allows people to report non-emergency neighborhood issues to [[local government]] bodies. The tool has a free [[mobile app]] that maps user comments. Users may add comments, suggest courses of action, or add video and picture documentation. Users can receive notifications based on selected areas and keywords<ref>{{Cite news|last=Johnson|first=Steven|date=2012-09-22|title=Peer Power, from Potholes to Patents|language=en-US|work=Wall Street Journal|url=https://online.wsj.com/article/SB10000872396390444165804578008511493789642.html|access-date=2021-02-23|issn=0099-9660}}</ref>. The tool is also used by 300 cities which pay the company for request management and back office work order services. One hundred eighty city halls publish a white-labeled SeeClickFix app. Examples include [[Houston]] and [[Detroit]].{{citation needed|date=November 2017}}


The site allows for [[anonymity]] of reporting, which, according to the company, may encourage participation.
The site allows for [[anonymity]] of reporting, which, according to the company, may encourage participation.
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By 2012 participating news organizations included ''[[The New York Times]]'', the ''[[Toronto Star]]'', ''[[San Francisco Chronicle]]'', ''[[Miami Herald]]'', and ''[[Philadelphia Inquirer]]''.<ref name="autogenerated1">{{cite web|url=http://govfresh.com/2010/01/get-the-311-with-seeclickfix/ |title=Get the 311 with SeeClickFix |author=|date=January 21, 2010|publisher=GovFresh |access-date=July 16, 2017}}</ref> News outlets following stories from SeeClickFix have prompted responses from local government.<ref>{{cite web|url=https://www.nytimes.com/2010/01/04/business/media/04click.html|title=Newspapers See the Appeal of a Local Web Gadget, SeeClickFix|first=Daniel E.|last=Slotnik|date=January 3, 2010|work=[[The New York Times]] |access-date=July 16, 2017}}</ref> While the company still provides freely available tools for local media, its core business and focus since 2012 has been in serving local governments and their constituents.
By 2012 participating news organizations included ''[[The New York Times]]'', the ''[[Toronto Star]]'', ''[[San Francisco Chronicle]]'', ''[[Miami Herald]]'', and ''[[Philadelphia Inquirer]]''.<ref name="autogenerated1">{{cite web|url=http://govfresh.com/2010/01/get-the-311-with-seeclickfix/ |title=Get the 311 with SeeClickFix |author=|date=January 21, 2010|publisher=GovFresh |access-date=July 16, 2017}}</ref> News outlets following stories from SeeClickFix have prompted responses from local government.<ref>{{cite web|url=https://www.nytimes.com/2010/01/04/business/media/04click.html|title=Newspapers See the Appeal of a Local Web Gadget, SeeClickFix|first=Daniel E.|last=Slotnik|date=January 3, 2010|work=[[The New York Times]] |access-date=July 16, 2017}}</ref> While the company still provides freely available tools for local media, its core business and focus since 2012 has been in serving local governments and their constituents.

In February 2017, US Senator from Connecticut [[Chris Murphy]] highlighted SeeClickFix as "[https://www.murphy.senate.gov/newsroom/press-releases/murphy-highlights-new-haven-startup-seeclickfix-as-murphys-innovator-of-the-month Innovator of the Month]" for its contribution to making local government work better.<ref>{{Cite web|title=MURPHY HIGHLIGHTS NEW HAVEN STARTUP, SEECLICKFIX, AS “MURPHY’S INNOVATOR OF THE MONTH” {{!}} U.S. Senator Chris Murphy of Connecticut|url=https://www.murphy.senate.gov/newsroom/press-releases/murphy-highlights-new-haven-startup-seeclickfix-as-murphys-innovator-of-the-month|access-date=2021-02-23|website=www.murphy.senate.gov|language=en}}</ref>


== References ==
== References ==

Revision as of 16:38, 23 February 2021

SeeClickFix
Company typePrivate
IndustryInformation technology
FoundedSeptember 2008 (2008-09)
Founders
  • Ben Berkowitz
  • Kam Lasater
  • Jeff Blasius
  • Miles Lasater
Headquarters770 Chapel Street, 3rd Floor,
New Haven, Connecticut
,
USA
Key people
Ben Berkowitz (CEO)
Websitewww.seeclickfix.com

SeeClickFix is a digital communications system company founded and based in Downtown New Haven, Connecticut. The company runs a website and app which assist users in communicating with local governments about non-emergency issues. SeeClickFix was established in 2008, with co-founder Ben Berkowitz as CEO.[1][2]

Website

SeeClickFix publishes a web tool which allows people to report non-emergency neighborhood issues to local government bodies. The tool has a free mobile app that maps user comments. Users may add comments, suggest courses of action, or add video and picture documentation. Users can receive notifications based on selected areas and keywords[3]. The tool is also used by 300 cities which pay the company for request management and back office work order services. One hundred eighty city halls publish a white-labeled SeeClickFix app. Examples include Houston and Detroit.[citation needed]

The site allows for anonymity of reporting, which, according to the company, may encourage participation.

SeeClickFix covers more than 25,000 towns and 8,000 neighborhoods, both in the United States and internationally. The system has built its strongest networks in Oakland, California,[4] and Detroit.[5] The site received its 50,000th issue report in August 2010—from Sonora, Mexico.[6]

By 2012 participating news organizations included The New York Times, the Toronto Star, San Francisco Chronicle, Miami Herald, and Philadelphia Inquirer.[7] News outlets following stories from SeeClickFix have prompted responses from local government.[8] While the company still provides freely available tools for local media, its core business and focus since 2012 has been in serving local governments and their constituents.

In February 2017, US Senator from Connecticut Chris Murphy highlighted SeeClickFix as "Innovator of the Month" for its contribution to making local government work better.[9]

References

  1. ^ "15 questions with Ben Berkowitz". CNNMoney. Retrieved 2021-02-23.
  2. ^ Gribskov, Alena. "Entrepreneur Profile: Ben Berkowitz, SeeClickFix". The White Board: Advancing Entrepreneurship in Connecticut.
  3. ^ Johnson, Steven (2012-09-22). "Peer Power, from Potholes to Patents". Wall Street Journal. ISSN 0099-9660. Retrieved 2021-02-23.
  4. ^ "Oakland, CA - Report potholes, graffiti, street light out, and other community issues". SeeClickFix. Retrieved July 16, 2017.
  5. ^ "Detroit, MI - Report potholes, graffiti, street light out, and other community issues". SeeClickFix. Retrieved July 16, 2017.
  6. ^ "SeeClickFix celebrates 50G issues reported". 4g-wirelessevolution.tmcnet.com. August 7, 2010. Retrieved July 16, 2017.
  7. ^ "Get the 311 with SeeClickFix". GovFresh. January 21, 2010. Retrieved July 16, 2017.
  8. ^ Slotnik, Daniel E. (January 3, 2010). "Newspapers See the Appeal of a Local Web Gadget, SeeClickFix". The New York Times. Retrieved July 16, 2017.
  9. ^ "MURPHY HIGHLIGHTS NEW HAVEN STARTUP, SEECLICKFIX, AS "MURPHY'S INNOVATOR OF THE MONTH" | U.S. Senator Chris Murphy of Connecticut". www.murphy.senate.gov. Retrieved 2021-02-23.
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