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| website = {{url|gupshup.io}}
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'''Gupshup''' (also known as SMS Gupshup) is a conversational messaging services company with primary operations in [[India]], the [[United States]] and the [[United Kingdom]]. It is owned and operated by Webaroo Inc.<ref>{{Cite web|date=2021-04-08|title=Business messaging platform Gupshup raises $100M|url=https://siliconangle.com/2021/04/08/business-messaging-platform-gupshup-raises-100m/|access-date=2021-09-09|website=SiliconANGLE|language=en-US}}</ref> The company provides [[SMS]], [[email]], voice, [[Unstructured Supplementary Service Data|USSD]] and IP messaging, and chatbot development services to [[BFSI]] (banking, financial services and insurance), retail, and [[e-commerce]] companies.<ref>{{Cite news|url=https://www.nextbigwhat.com/yes-bank-launches-yes-mpower-an-ai-powered-chatbot-to-offer-loan-assistance-297/|title=Yes Bank Launches 'Yes mPower', An AI Powered Chatbot to Offer Loan Assistance|date=January 5, 2017|work=NextBigWhat.|access-date=2017-10-09|language=en-US}}</ref><ref>{{Cite news|url=http://www.digit.in/machine-learning-and-ai/pegg-is-a-facebook-messenger-chatbot-that-can-be-your-personal-accountant-31175.html|title=Pegg is a Facebook Messenger chatbot that can be your personal accountant|work=Digit|access-date=2017-10-09|language=en}}</ref><ref>{{Cite news|url=http://www.indiaretailing.com/2017/06/15/retail/titan-launches-chatbot-assist-e-shoppers/|title=Titan launches chatbot to assist e-shoppers - Indiaretailing.com|last=Bureau|first=Indiaretailing|date=June 15, 2017|work=Indiaretailing.com|access-date=2017-10-09|language=en-US}}</ref>
'''Gupshup''' is a conversational engagment platform with primary operations in [[India]], [[United States]], [[Europe]], [[Latin America]], [[Africa]], [[Middle East]] and [[South East Asia]]. It is owned and operated by Webaroo Inc.<ref>{{Cite web|date=2021-04-08|title=Business messaging platform Gupshup raises $100M|url=https://siliconangle.com/2021/04/08/business-messaging-platform-gupshup-raises-100m/|access-date=2021-09-09|website=SiliconANGLE|language=en-US}}</ref> The company provides [[Messaging]], [[Voice]], [[Video]], [[Unstructured Supplementary Service Data|USSD]] and IP messaging, and chatbot development services to [[BFSI]] (banking, financial services and insurance), retail, [[e-commerce]], [[Fintech]], [[Edtech]], [[Healthcare]] and [[Media & Entertainment]] companies.<ref>{{Cite news|url=https://www.nextbigwhat.com/yes-bank-launches-yes-mpower-an-ai-powered-chatbot-to-offer-loan-assistance-297/|title=Yes Bank Launches 'Yes mPower', An AI Powered Chatbot to Offer Loan Assistance|date=January 5, 2017|work=NextBigWhat.|access-date=2017-10-09|language=en-US}}</ref><ref>{{Cite news|url=http://www.digit.in/machine-learning-and-ai/pegg-is-a-facebook-messenger-chatbot-that-can-be-your-personal-accountant-31175.html|title=Pegg is a Facebook Messenger chatbot that can be your personal accountant|work=Digit|access-date=2017-10-09|language=en}}</ref><ref>{{Cite news|url=http://www.indiaretailing.com/2017/06/15/retail/titan-launches-chatbot-assist-e-shoppers/|title=Titan launches chatbot to assist e-shoppers - Indiaretailing.com|last=Bureau|first=Indiaretailing|date=June 15, 2017|work=Indiaretailing.com|access-date=2017-10-09|language=en-US}}</ref>


== History ==
== History ==

Revision as of 03:16, 14 April 2022

Gupshup
Company typePrivate company
IndustrySoftware
FounderBeerud Sheth
HeadquartersSan Francisco, California
ProductsChatbots
Websitegupshup.io

Gupshup is a conversational engagment platform with primary operations in India, United States, Europe, Latin America, Africa, Middle East and South East Asia. It is owned and operated by Webaroo Inc.[1] The company provides Messaging, Voice, Video, USSD and IP messaging, and chatbot development services to BFSI (banking, financial services and insurance), retail, e-commerce, Fintech, Edtech, Healthcare and Media & Entertainment companies.[2][3][4]

History

Gupshup was founded in 2004 by Beerud Sheth as an SMS network in India.[5][6]

In July 2021, the company raised $240 million in a Series F financing round led by Fidelity Management, Tiger Global and others.[7]

In September 2021, Gupshup acquired Dotgo, a rich communications system (RCS) business messaging (RBM) player based in New Jersey.[8]

Technology

In April 2016, Gupshup launched one of the first chatbot building platforms (gupshup.io)[9] in the world. As of September 2017, it has over 30,000 chatbots across 22 channels like Facebook Messenger,[10] SMS, Twitter, Hangouts, Google Home,[11] Amazon Alexa, WeChat, Skype, Microsoft Teams, and email.[6]

In 2021, the platform was used by more than 100,000 businesses and developers.[12]

References

  1. ^ "Business messaging platform Gupshup raises $100M". SiliconANGLE. April 8, 2021. Retrieved September 9, 2021.
  2. ^ "Yes Bank Launches 'Yes mPower', An AI Powered Chatbot to Offer Loan Assistance". NextBigWhat. January 5, 2017. Retrieved October 9, 2017.
  3. ^ "Pegg is a Facebook Messenger chatbot that can be your personal accountant". Digit. Retrieved October 9, 2017.
  4. ^ Bureau, Indiaretailing (June 15, 2017). "Titan launches chatbot to assist e-shoppers - Indiaretailing.com". Indiaretailing.com. Retrieved October 9, 2017. {{cite news}}: |last= has generic name (help)
  5. ^ G, kumar; harv (August 16, 2021). "How Gupshup Uses AI". Analytics India Magazine. Retrieved September 9, 2021.
  6. ^ a b Lee, Allen (April 15, 2021). "20 Things You Didn't Know About Gupshup". Money Inc. Retrieved October 3, 2021.
  7. ^ "Business messaging platform Gupshup raises $240 million from Tiger Global, Fidelity and others". TechCrunch. Retrieved October 3, 2021.
  8. ^ Alawadhi, Neha (September 23, 2021). "Gupshup acquires New Jersey-based RBM player Dotgo for undisclosed sum". Business Standard India. Retrieved October 3, 2021.
  9. ^ Bhalla, Tarush (May 18, 2021). "Gupshup eyes conversational commerce". mint. Retrieved September 17, 2021.
  10. ^ "'50pc of enterprises will spend more on chatbots compared to mobile apps by 2021,' says Gupshup CEO Beerud Sheth". YourStory.com. March 14, 2018. Retrieved April 13, 2018.
  11. ^ "Google teams with Gupshup to develop voice-activated Actions for Google Home". VentureBeat. December 8, 2016. Retrieved April 13, 2018.
  12. ^ "Messaging platform Gupshup raises $100 million at $1.4 billion valuation". TechCrunch. Retrieved October 14, 2021.
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