Customer support: Difference between revisions
Content deleted Content added
→top: customercustomer Tags: Mobile edit Mobile app edit Android app edit Disambiguation links added |
m Disambiguating links to Service (link changed to Customer service) using DisamAssist. |
||
| Line 1: | Line 1: | ||
{{Short description|Service to help customers use a product}} |
{{Short description|Service to help customers use a product}} |
||
'''Customer support''' is a range of [[ service]]s to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.<ref name="businessdirectory-definition">{{cite web|url=http://www.businessdictionary.com/definition/customer-support.html|title=What is customer support? definition and meaning|work=BusinessDictionary.com|access-date=2011-03-19|archive-date=2018-07-23|archive-url=https://web.archive.org/web/20180723093204/http://www.businessdictionary.com/definition/customer-support.html|url-status=dead}}</ref> Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed [[technical support]].<ref name="businessdirectory-definition"/> |
'''Customer support''' is a range of [[Customer service| service]]s to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.<ref name="businessdirectory-definition">{{cite web|url=http://www.businessdictionary.com/definition/customer-support.html|title=What is customer support? definition and meaning|work=BusinessDictionary.com|access-date=2011-03-19|archive-date=2018-07-23|archive-url=https://web.archive.org/web/20180723093204/http://www.businessdictionary.com/definition/customer-support.html|url-status=dead}}</ref> Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed [[technical support]].<ref name="businessdirectory-definition"/> |
||
[[Phone]] and [[Email]]s are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and [[Customer relationship management|CRM Applications]] help keep track of a series of follow-up correspondence with a particular customer.<ref>{{cite web|url=https://www.itarian.com/ticketing-system.php|title=What is Ticketing System?|first=Ian|last=Murphy|date=November 11, 2021}}</ref> Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.<ref>{{cite web|url=https://searchcustomerexperience.techtarget.com/definition/CRM-customer-relationship-management |title=CRM Customer Relationship Management explained|first=Ian|last=Murphy|date=November 11, 2021}}</ref> |
[[Phone]] and [[Email]]s are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and [[Customer relationship management|CRM Applications]] help keep track of a series of follow-up correspondence with a particular customer.<ref>{{cite web|url=https://www.itarian.com/ticketing-system.php|title=What is Ticketing System?|first=Ian|last=Murphy|date=November 11, 2021}}</ref> Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.<ref>{{cite web|url=https://searchcustomerexperience.techtarget.com/definition/CRM-customer-relationship-management |title=CRM Customer Relationship Management explained|first=Ian|last=Murphy|date=November 11, 2021}}</ref> |
||
Revision as of 19:57, 15 November 2022
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.[1] Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.[1]
Phone and Emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer.[2] Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.[3]
See also
- Customer Success
- Automation
- Customer service
- Help desk software
- Web chat
- Professional services automation
- Run Book Automation (RBA)
- Technical support
References
- ^ a b "What is customer support? definition and meaning". BusinessDictionary.com. Archived from the original on 2018-07-23. Retrieved 2011-03-19.
- ^ Murphy, Ian (November 11, 2021). "What is Ticketing System?".
- ^ Murphy, Ian (November 11, 2021). "CRM Customer Relationship Management explained".