Talk:Customer relationship management: Difference between revisions

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Merger proposal

I propose to merge Customer retention, Customer attrition, and Customer success in to this page. The idea of having a Customer Success program is to increase retention and decrease attrition/churn as part of Customer-relationship management. Example at this link: https://hbr.org/2017/09/scaling-customer-service-as-your-startup-grows?autocomplete=true ArlJJAS (talk) 18:08, 19 January 2019 (UTC)[reply]

Oppose on the grounds that while what you say is true Customer retention, Customer attrition, and Customer success are independently notable subsets of Customer relationship management and the combined page would be too too large to comfortably accommodate the scope of the pages. Klbrain (talk) 15:52, 9 February 2020 (UTC)[reply]

Closing, given the absence of support. Klbrain (talk) 18:39, 12 April 2020 (UTC)[reply]

Semi-protected edit request on 6 June 2021

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"Add additional example in 4.2 Examples in Section 4 Effect on customer satisfaction" Nokia is another brand that has improved its efficiency after implementing a CRM strategy. Working with Salesforce, Nokia has been able to customize and adapt its product range to satisfy geo-specific regions. Such effective strategic decisions have reshaped this antiqued brand into a name that is even considered to be a "golden opportunity" for investors. ^[1] ^[2] Znnnn999 (talk) 09:02, 6 June 2021 (UTC)[reply]

Not done: please provide reliable sources that support the change you want to be made. The first one is merely saying that Nokia uses CRM, but doesn't mention any effect of CRM on their business. The second reference is not mentioning any use of CRM at all. Linking usage of CRM with business success, without any such report by a reliable source is original research. – NJD-DE (talk) 09:12, 6 June 2021 (UTC)[reply]

References

^ Binns, R., Binns, R., & Writer, S. (2021, April 20). How Big Brands Do CRM: Case Studies. Expert Market. https://www.expertmarket.co.uk/crm-systems/customer-relationship-management-case-studies#link-nokia.
^ Farooque, F. (2020, November). Nokia Stock Remains a Deep-Value Investor's Delight. Nasdaq. https://www.nasdaq.com/articles/nokia-stock-remains-a-deep-value-investors-delight-2020-11-06.

Semi-protected edit request on 6 June 2021 (2)

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"Additional example under Section 4.2"

Nokia is another brand that has improved its efficiency after implementing a CRM strategy. Working with Salesforce, Nokia has been able to customize and adapt its product range to satisfy geo-specific regions. Such effective strategic decisions have reshaped this antiqued brand into a name that is even considered as a "golden opportunity" for investors.

^[1] ^[2] Znnnn999 (talk) 18:07, 6 June 2021 (UTC)[reply]

Not done: Still the same issues like last edit request. Please also address the paid-editing concerns on your talk page first. Thanks. – NJD-DE (talk) 18:15, 6 June 2021 (UTC)[reply]

References

^ Binns, R., Binns, R., & Writer, S. (2021, April 20). How Big Brands Do CRM: Case Studies. Expert Market. https://www.expertmarket.co.uk/crm-systems/customer-relationship-management-case-studies#link-nokia.
^ Farooque, F. (2020, November). Nokia Stock Remains a Deep-Value Investor's Delight. Nasdaq. https://www.nasdaq.com/articles/nokia-stock-remains-a-deep-value-investors-delight-2020-11-06.

personal CRMs

Personal CRMs are a thing but I don't see them mentioned on this page. Either they belong here or there should be a link to whatever their actual wikipedia link is. Thanks! 172.58.38.226 (talk) 22:21, 11 March 2023 (UTC)[reply]

Charlie dela roma cabrera

09692252976./ ,682217246 136.158.58.153 (talk) 09:44, 13 April 2023 (UTC)[reply]

[1] Binns, R., Binns, R., & Writer, S. (2021, April 20). How Big Brands Do CRM: Case Studies. Expert Market. https://www.expertmarket.co.uk/crm-systems/customer-relationship-management-case-studies#link-nokia.

[2] Farooque, F. (2020, November). Nokia Stock Remains a Deep-Value Investor's Delight. Nasdaq. https://www.nasdaq.com/articles/nokia-stock-remains-a-deep-value-investors-delight-2020-11-06.

[3] Binns, R., Binns, R., & Writer, S. (2021, April 20). How Big Brands Do CRM: Case Studies. Expert Market. https://www.expertmarket.co.uk/crm-systems/customer-relationship-management-case-studies#link-nokia.

[4] Farooque, F. (2020, November). Nokia Stock Remains a Deep-Value Investor's Delight. Nasdaq. https://www.nasdaq.com/articles/nokia-stock-remains-a-deep-value-investors-delight-2020-11-06.

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 Personal CRMs are a thing but I don't see them mentioned on this page.  Either they belong here or there should be a link to whatever their actual wikipedia link is.  Thanks! [[Special:Contributions/172.58.38.226|172.58.38.226]] ([[User talk:172.58.38.226|talk]]) 22:21, 11 March 2023 (UTC)
+==  Charlie dela roma cabrera  ==
+09692252976./ ,682217246 [[Special:Contributions/136.158.58.153|136.158.58.153]] ([[User talk:136.158.58.153|talk]]) 09:44, 13 April 2023 (UTC)