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| services = Phone counselling<br>Online counselling<br>Email counselling
| services = Phone counselling<br>Online counselling<br>Email counselling
| affiliations = yourtown
| affiliations = [[Yourtown]]
| website = {{URL|kidshelpline.com.au}}
| website = {{URL|kidshelpline.com.au}}
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== Funding ==
== Funding ==
The service is primarily funded by yourtown, an Australian youth community services organisation, which provides the Kids Helpline service.<ref>{{Cite web|title=Kids Helpline|url=https://www.yourtown.com.au/our-services/kids-helpline|url-status=live|access-date=21 June 2020|website=yourtown|date=5 June 2018 }}</ref> Supported by the [[Australian Government]] (through the [[Department of Health and Aged Care]] and the [[Australian Human Rights Commission]]), the [[Queensland Government]], and [[Government of Western Australia]]. It is also supported by corporate sponsors, [[Optus]], [[Bupa]], Future Generation Investment Company, and First National Real Estate.<ref>{{Cite web|title=Our Funders|url=https://kidshelpline.com.au/about/our-funders|url-status=live|access-date=21 June 2020|website=Kids Helpline|date=23 November 2017 }}</ref>
The service is primarily funded by [[Yourtown]], an Australian youth community services organisation, which provides the Kids Helpline service.<ref>{{Cite web|title=Kids Helpline|url=https://www.yourtown.com.au/our-services/kids-helpline|url-status=live|access-date=21 June 2020|website=yourtown|date=5 June 2018 }}</ref> Supported by the [[Australian Government]] (through the [[Department of Health and Aged Care]] and the [[Australian Human Rights Commission]]), the [[Queensland Government]], and [[Government of Western Australia]]. It is also supported by corporate sponsors, [[Optus]], [[Bupa]], Future Generation Investment Company, and First National Real Estate.<ref>{{Cite web|title=Our Funders|url=https://kidshelpline.com.au/about/our-funders|url-status=live|access-date=21 June 2020|website=Kids Helpline|date=23 November 2017 }}</ref>


== Counselling methods ==
== Counselling methods ==

Revision as of 05:46, 22 September 2023

This article is about the Australian service. For the Canadian service, see Kids Help Phone.
Not to be confused with Child Helpline International.

Kids Helpline
ServicesPhone counselling
Online counselling
Email counselling
AffiliationsYourtown
Websitekidshelpline.com.au

Kids Helpline is a free Australian telephone and online counselling service for young people aged between 5 and 25. Counsellors respond to more than 6,000 calls each week about issues ranging from relationship breakdown and bullying to sexual abuse, homelessness, suicidal thoughts, depression and drug and alcohol usage.[citation needed]

Funding

The service is primarily funded by Yourtown, an Australian youth community services organisation, which provides the Kids Helpline service.[1] Supported by the Australian Government (through the Department of Health and Aged Care and the Australian Human Rights Commission), the Queensland Government, and Government of Western Australia. It is also supported by corporate sponsors, Optus, Bupa, Future Generation Investment Company, and First National Real Estate.[2]

Counselling methods

All counsellors that provide services through Kids Helpline are university-qualified and are formal employees of yourtown.[3]

  • Phone Counselling. Free counselling over the phone available 24 hours a day, 7 days a week on 1800 55 1800. The service is a freecall number from all mobiles on Australian carriers, landlines and public payphones.[4]
  • Online Counselling. Called 'WebChat', Kids Helpline counselling is also available online through the website. This service is available 24 hours a day, 7 days a week. Generally, this service has high wait times, ranging up to 50 minutes during peak times in evenings.[5]
  • Email Counselling. Kids Helpline also provides email counselling through counsellor@kidshelpline.com.au. The inbox is answered from 8am to 10pm daily, with response times often being within a few days.[3]

Long-term users of the service can also access case management through Kids Helpline, as well as "wrap around care" where a trusted adult is involved in ensuring a child's welfare. Kids Helpline can also refer patients onwards to more formal and in-person services.[3]

See also

References

  1. ^ "Kids Helpline". yourtown. 5 June 2018. Retrieved 21 June 2020.{{cite web}}: CS1 maint: url-status (link)
  2. ^ "Our Funders". Kids Helpline. 23 November 2017. Retrieved 21 June 2020.{{cite web}}: CS1 maint: url-status (link)
  3. ^ a b c "FAQs". Kids Helpline. 13 November 2017. Retrieved 21 June 2020.{{cite web}}: CS1 maint: url-status (link)
  4. ^ "About Phone Counselling". Kids Helpline. 9 January 2018. Retrieved 21 June 2020.{{cite web}}: CS1 maint: url-status (link)
  5. ^ "About WebChat Counselling". Kids Helpline. 8 January 2018. Retrieved 21 June 2020.{{cite web}}: CS1 maint: url-status (link)
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