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History

Canary Technologies was co-founded in 2017^[1] by SJ Sawhney^[2] and Harman Singh Narula, who serves as CEO of the company.^[3] Canary Technologies raised $15 million^[4] and then another $30 million in venture capital in 2022.^[1]

Software

Their guest management system includes contactless check in and checkout, digital authorizations, upsells, and guest messaging^[5] with AI replies from the Canary AI^[6] system it developed in 2023.^[7] Since 2023^[2] the system also allows guest to tip the hotel staff through the digital platform,^[8] which has been used by franchises including Marriot,^[9] IHG Hotel & Resorts,^[10] and Real Hospitality Group.^[11] A study done by Canary on hotel guests covered by CNBC showed that while 79% of hotel guests agree with tipping, complications with the use of cash caused only 30% to do so.^[12]

In 2023 Canary worked with Wyndham Hotels & Resorts to implement their new guest management system.^[13]^[3] That year Canary was named #3^[14] on Fast Company’s list of the 50 Most Innovative Companies.^[15] In 2023 Canary also partnered with Conferma Pay, a payment management company^[16] used in part to replace other forms of payment information transferal such as fax.^[17]

20,000 hoteliers have used the software,^[14] including Preferred Hotels & Resorts,^[5] Germain Hotels,^[8] Curator Hotel & Resort Collection,^[18] Drury Hotels,^[15] Four Seasons, Best Western, Rosewood Hotels, and Radisson hotels.^[19]

References

[Bus-1] ttps://www.businessinsider.com/y-combinator-backed-startup-canary-technologies-raises-30-million-2022-10

[Cow-2] ttps://hotelbusiness.com/hb-exclusive-canary-adds-digital-tipping-to-guest-management-solution/

[Wynd-3] ttps://www.hotelmanagement.net/tech/canary-technologies-enable-wyndhams-ai-enabled-guest-engagement-platform

[4] ttps://skift.com/2022/02/25/canary-raises-15-million-for-hotel-digitization-travel-startup-funding-this-week/

[Pref-5] ttps://www.hotelmanagement.net/tech/preferred-hotels-selects-new-guest-management-system

[6] ttps://www.cdomagazine.tech/others/canary-technologies-unveils-canary-ai-a-groundbreaking-generative-ai-powered-guest-management-system-for-hoteliers

[7] ttps://lodgingmagazine.com/canary-technology-launches-beta-ai-engine/

[Germ-8] ttps://www.hotelmanagement.net/tech/hm-exclusive-germain-hotels-selects-canarys-credit-card-authorization-software

[9] ttps://www.hoteldive.com/news/marriott-canary-technologies-digital-tipping/697455/

[10] ttps://www.hotelmanagement-network.com/news/ihg-canary-technologies-digital-tipping/

[11] ttps://www.hotelmanagement.net/tech/real-hospitality-group-taps-canary-digital-tipping

[12] ttps://www.cnbc.com/2023/04/01/how-much-to-tip-at-hotels.html

[13] ttps://www.travelpulse.com/news/hotels-and-resorts/wyndham-launches-new-owner-and-guest-engagement-platforms

[Fast-14] ttps://www.fastcompany.com/90849146/most-innovative-companies-travel-hospitality-2023

[Drury-15] ttps://hoteltechnologynews.com/2023/08/drury-hotels-taps-canary-technologies-for-secure-digital-authorization-solution-at-150-plus-locations/

[16] ttps://www.traveldailynews.com/technology/conferma-pay-and-canary-technologies-remove-the-barriers-to-hotel-virtual-payment/#google_vignette

[17] ttps://www.compsmag.com/news/conferma-revolutionizes-hotel-communication-with-cutting-edge-authorization-technology/

[18] ttps://www.hotelmanagement.net/tech/curator-hotels-selects-canary-preferred-vendor

[19] ttps://skift.com/2022/10/28/canary-technologies-raises-30-million-to-boost-hotel-software-biz-travel-startup-funding-this-week/

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 In 2023 Canary worked with Wyndham Hotels & Resorts to implement their new guest management system.<ref>https://www.travelpulse.com/news/hotels-and-resorts/wyndham-launches-new-owner-and-guest-engagement-platforms</ref><ref name=Wynd>https://www.hotelmanagement.net/tech/canary-technologies-enable-wyndhams-ai-enabled-guest-engagement-platform</ref> That year Canary was named #3<ref name=Fast>https://www.fastcompany.com/90849146/most-innovative-companies-travel-hospitality-2023</ref> on Fast Company’s list of the 50 Most Innovative Companies.<ref name=Drury /> In 2023 Canary also partnered with Conferma Pay, a payment management company<ref>https://www.traveldailynews.com/technology/conferma-pay-and-canary-technologies-remove-the-barriers-to-hotel-virtual-payment/#google_vignette</ref> used in part to replace other forms of payment information transferal such as fax.<ref>https://www.compsmag.com/news/conferma-revolutionizes-hotel-communication-with-cutting-edge-authorization-technology/</ref>
+,000 hoteliers have used the software,<ref name=Fast /> including Preferred Hotels & Resorts,<ref name=Pref /> Germain Hotels,<ref name=Germ /> Curator Hotel & Resort Collection,<ref>https://www.hotelmanagement.net/tech/curator-hotels-selects-canary-preferred-vendor</ref> Drury Hotels,<ref name=Drury>https://hoteltechnologynews.com/2023/08/drury-hotels-taps-canary-technologies-for-secure-digital-authorization-solution-at-150-plus-locations/</ref> Four Seasons, Best Western, Rosewood Hotels, and Radisson hotels.<ref>https://skift.com/2022/10/28/canary-technologies-raises-30-million-to-boost-hotel-software-biz-travel-startup-funding-this-week/</ref>
 ==References==