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Customer support: Difference between revisions

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m added an article about crm ticketing system, a feature which is present in more and more customer support tools, where tickets are associated with customers and the crm feature of the customer support software
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[[Phone]] and [[email]]s are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and [[Customer relationship management|CRM Applications]] help keep track of a series of follow-up correspondence with a particular customer.<ref>{{cite web|url=https://www.itarian.com/ticketing-system.php|title=What is Ticketing System?|first=Ian|last=Murphy|date=November 11, 2021}}</ref> Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.<ref>{{cite web|url=https://searchcustomerexperience.techtarget.com/definition/CRM-customer-relationship-management |title=CRM Customer Relationship Management explained|first=Ian|last=Murphy|date=November 11, 2021}}</ref>
[[Phone]] and [[email]]s are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and [[Customer relationship management|CRM Applications]] help keep track of a series of follow-up correspondence with a particular customer.<ref>{{cite web|url=https://www.itarian.com/ticketing-system.php|title=What is Ticketing System?|first=Ian|last=Murphy|date=November 11, 2021}}</ref> Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.<ref>{{cite web|url=https://searchcustomerexperience.techtarget.com/definition/CRM-customer-relationship-management |title=CRM Customer Relationship Management explained|first=Ian|last=Murphy|date=November 11, 2021}}</ref>


[[File:Customer-care-skills.webp|thumb|left|alt=customer support skills|Mind map depicting the skillset required to be a good customer support agent ]]Being a successful customer support agent requires a full skillset of abilities that will allow one to communicate efficiently with the customer and provide fast and effective solutions to their problems.<ref>{{cite web|url=https://jobsgreek.com/guide/customer-care-and-customer-support |title=What is Customer Care and Customer Support|first=Jobs|last=Greek|date=December 14, 2022}}</ref><ref>{{Cite web |last=Andrei Saioc |date=2024-01-06 |title=What is CRM ticketing system? |url=https://easychatdesk.com/what-is-crm-ticketing-system/ |access-date=2024-11-21 |website=EasyChatDesk |language=en}}</ref>
[[File:Customer-care-skills.webp|thumb|left|alt=customer support skills|Mind map depicting the skillset required to be a good customer support agent ]]Being a successful customer support agent requires a full skillset of abilities that will allow one to communicate efficiently with the customer and provide fast and effective solutions to their problems.<ref>{{cite web|url=https://jobsgreek.com/guide/customer-care-and-customer-support |title=What is Customer Care and Customer Support|first=Jobs|last=Greek|date=December 14, 2022}}</ref>


==See also==
==See also==

Latest revision as of 12:35, 21 November 2024

Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.[1] Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.[1]

Phone and emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer.[2] Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.[3]

customer support skills
Mind map depicting the skillset required to be a good customer support agent

Being a successful customer support agent requires a full skillset of abilities that will allow one to communicate efficiently with the customer and provide fast and effective solutions to their problems.[4]

See also

[edit]

References

[edit]
  1. ^ a b "What is customer support? definition and meaning". BusinessDictionary.com. Archived from the original on 2018-07-23. Retrieved 2011-03-19.
  2. ^ Murphy, Ian (November 11, 2021). "What is Ticketing System?".
  3. ^ Murphy, Ian (November 11, 2021). "CRM Customer Relationship Management explained".
  4. ^ Greek, Jobs (December 14, 2022). "What is Customer Care and Customer Support".