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==Zap==
==Zap==


Zap is a service from Zain that allows you{{Who|date=February 2010}} to send or receive airtime, make purchases, carry bank transactions and so much more without the need to carry cash or wads of paper money. This service is provided by Zain in partnership with [[CitiBank]], [[Standard Chartered Bank]] and [[Western Union]].
Zap is a service from Zain that allows subscribers to send or receive airtime, make purchases, carry bank transactions and so much more without the need to carry cash or wads of paper money. This service is provided by Zain in partnership with [[CitiBank]], [[Standard Chartered Bank]] and [[Western Union]].


Additionally, in June 2009, Zain and Western Union, announced a new collaboration whereby through the new cross border Zap money transfer service Western Union customers from around the world will be able to send remittances to Zain customers in five countries (Kenya, Tanzania, Uganda, Niger and Nigeria).
Additionally, in June 2009, Zain and Western Union, announced a new collaboration whereby through the new cross border Zap money transfer service Western Union customers from around the world will be able to send remittances to Zain customers in five countries (Kenya, Tanzania, Uganda, Niger and Nigeria).

Revision as of 06:37, 31 March 2010

Zain Group
Company typePublic
IndustryTelecommunications
Founded1983 as MTC[1]
Headquarters
Kuwait Kuwait City, Kuwait
Area served
24 countries in Africa and the Middle East[2]
Key people
Nabeel Bin Salamah, CEO
Mr.Asaad Al Banwan, Chairman of the Board of Directors
Mr. Barrak Al-Sabeeh, Assistant Group CEO for Business Development & Government Relations
Mr.Sam Deeb, Chief Financial Officer
Mr.Haitham Al Khaled, Chief Strategy Officer
Mr.Khalid Al-Omar, Chief Technical Officer
Mr. Ibrahim Adel, Chief Communications Officer
Mr. Ahmed Abdelgelil, Chief Human Resources Officer
Mr. Tito Alai, Chief Commercial Officer
Mr.Mohammed Rafi, Chief Information Officer
Mr. Mohammad Shabib, Group Chief Officer for International Carriers & Roaming
Mrs. Lynne Dorward, Group Chief Regulatory Officer
Mr. Salah Al Fouzan, Chief Business Development Officer
Mr. Christopher Gabriel, CEO Africa
Mr. Khaled Al Hajeri, CEO of Zain in Kuwait
Mr.Mahmoud Hashish, CEO Middle East [3]
Dr. Abdel Malik Al Jaber CEO of Zain Levant Region [4]
ProductsMobile Telecommunications, Fixed Lines
Broadband and Internet
RevenueIncrease 7,441 Billion USD (2008)[5]
Increase 1,196 Billion USD (2008)[5]
Number of employees
15,000+ (2008)[6]
Websitewww.zain.com

Zain Group, is a mobile telecommunications company founded in 1983 in Kuwait as MTC or Mobile Telecommunications Company, and was later rebranded to Zain in 2007. Zain has commercial presence in 25 countries across Africa and the Middle East, with an estimated work force of 13,000.[7] As of February 2010, about 60% of Zain's customers were in Africa although Africa contributed only 15% to the group's net profit.

Worldwide presence

Zain has a commercial presence in 25 countries with over 13,000 employees.[8]

Its area of operations include:

Bahrain, Iraq, Jordan, Kuwait, Saudi Arabia, Lebanon (as mtc touch), Palestine, and Sudan.

Burkina Faso, Chad, Democratic Republic of the Congo, Republic of the Congo, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria, Sierra Leone, Tanzania, Uganda, Zambia and Morocco.

Additionally, Zain owns 31 % of Wana Telecom in Morocco through a joint venture.

List of Countries


Zain operates in the following countries:

Country Site Remarks
 Bahrain http://www.bh.zain.com In March 2009 Zain announced the opening of its flagship store in Bahrain. The store will be eventually linked to a network of similar outlets across Zain’s Middle East and Africa operations.[9]
 Burkina Faso http://www.bf.zain.com At H109 Zain in Burkina Faso was the dominant player with 1,433,000 customers representing 50% market share.[10]
 Chad http://www.td.zain.com A pioneer in the Chadian telecom industry, Zain in Chad is the no. 1 operator with 69% market share.[11]
 Democratic Republic of the Congo http://www.cd.zain.com Zain started operations in DRC in December 2000.[12]
 Gabon http://www.ga.zain.com The rapidly growing mobile sector in Gabon grew by 16.5 percent from 2007 to 2008 according to statistics from the Bank of Central African States. At H109 Zain in Gabon had 829,000 customers and its market share stood at 61%.[13]
 Ghana http://www.gh.zain.com Zain in Ghana launched its 3.5G network in December 2008 and ended H109 with over 1 million customers.[14]
 Iraq http://www.iq.zain.com Zain in Iraq achieved 48% EBIDTA margin through a number of successful Drive11 initiatives to reduce network and commercial costs.[15]
 Jordan http://www.jo.zain.com At H109 Zain was the dominant mobile player in Jordan with over 2.4 million customers and a market share of 44%. Zain in Jordan covered 98% of the population and 67% of the total country through 1,418 sites as of June 2009.[16]
 Kenya http://www.ke.zain.com At H109 Zain Kenya customers stood at 2,418,000 million with 17% market share.[17]
 Kuwait http://www.kw.zain.com Zain in Kuwait is the Group's flagship operation, which was established in 1983 and made history in 1994 by becoming the first telecom operator to launch commercial GSM services in the region.[18]
 Lebanon http://www.mtctouch.com.lb In January 2009 Zain made a successful tender to continue managing one of Lebanon’s two mobile operations, MIC2 branded as mtc touch, for an additional year commencing February 1, 2009, extendable for one year as per the new management agreement terms set by the Lebanese Ministry of Telecommunications.

[19]

 Madagascar http://www.mg.zain.com Zain holds second place in the mobile telecom market in Madagascar, has a 39% market share and over 1.4 million customers.[20]
 Malawi http://www.mw.zain.com Zain in Malawi was the second mobile operator to grace the market however, it soon became the market leader, a position it currently holds with a market share of 72%.[21]
 Niger http://www.ne.zain.com Zain in Niger is the market leader with a 68% market share.[22]
 Nigeria http://www.ng.zain.com In June 2000, Zain in Nigeria enters into strategic five-year network outsourcing agreement with Ericsson.[23]
State of Palestine Palestine http://www.ps.zain.com
Website under construction 		On May 18, 2009 Zain Group signed a mutual share swap agreement with Paltel following the approval of shareholders at Paltel’s Extraordinary General Assembly on June 11, 2009.[24]
 Republic of the Congo http://www.cg.zain.com Zain in Congo Brazaville is the market leader with a 55% market share as at H109.[25]
 Saudi Arabia http://www.sa.zain.com Zain in the Kingdon of Saudi Arabia launched commercial services in late August 2008 and succeeded in receiving over 3.7 million customers in less than a year.[26]
 Sierra Leone http://www.sl.zain.com Zain in Sierra Leone launched its services in September 2000 as the first mobile operator in the country. It indirectly played an active part in assisting both the government and the British Military to communicate in a way that had never been possible in a bid to end the war.[27]
 Sudan http://www.sd.zain.com Zain in Sudan is the leading mobile provider with a commanding 57% market share.[28]
 Tanzania http://www.tz.zain.com Zain in Tanzania is the market leader with a 38% market share.[29]
 Uganda http://www.ug.zain.com Zain in Uganda stands as the no. 2 operator with a market share of 38% as at H109.[30]
 Zambia http://www.zm.zain.com 2008 was an exciting year for Zain in Zambia with two main highlights: the successful IPO of Zain Zambia Plc. and its subsequent rebranding to Zain.[31]

Financial highlights

Zain is listed on the Kuwait Stock Exchange. There are no restrictions on Zain shares as the company’s capital is 100% free float and publicly traded. The largest shareholder is the Kuwait Investment Authority (24.6%).

On September 20, 2008, Zain Group announced the completion of its capital increase raising US$4.49 billion (KWD1.2 billion) with 99% of all shareholders subscribing. The number of subscribed shares exceeded 1.4 billion, bringing the total number of Zain shares to 4.28 billion with total shareholders’ equity reaching US$6.42 billion. The amount raised is unprecedented in Kuwait’s history exceeding all expectations.[citation needed]

As at September 30, 2009, Zain is serving a growing customer base of over 71.8 million active customers reflecting an increase of 28% when compared to the corresponding nine months period in 2008.

Key Performance Indicators as at 30 September, 2009:

  • Total Managed Active Customers: 71.8 million up 28%;
  • Consolidated Revenues: KWD 1.78 billion (US$6.169b) up 24%;
  • EBITDA: KWD 757.3 million (US$2.624b) up 37%;
  • EBITDA Margin: 43% up 5 pp;
  • EBIT KWD 454.9 million (US$1.576b) up 33%;
  • Net Income: KWD 195.7 million (US$677.1m) down 17%;
  • EPS: KWD 0.051 (US$0.18)

One Network

One Network is the world’s first, borderless mobile service offering over 64 million Zain customers in 21 countries favorable rates, free of high roaming charges for cross-border communications.[citation needed]

One Network service revolutionized and replaced the concept of roaming in the following countries: Bahrain, Burkina Faso, Chad, Republic of Congo, Democratic Republic of Congo, Gabon, Ghana, Iraq, Jordan, Kenya, Kuwait (data roaming only), Madagascar, Malawi, Niger, Nigeria, Palestine, Saudi Arabia, Sierra Leone, Sudan, Tanzania and Uganda.

Zain announced in May 2009, the launch of cross-border data services across the Middle East and Africa on the One Network platform.

Operators not owned by Zain that joined the One Network:

Country Brand
 Egypt Mobinil
 Palestine Jawwal

Zain operating countries currently not in the One Network: Lebanon and Zambia. Zain’s operations in the Middle East and Africa will join One Network, subject to governmental and regulatory approvals

Zap

Zap is a service from Zain that allows subscribers to send or receive airtime, make purchases, carry bank transactions and so much more without the need to carry cash or wads of paper money. This service is provided by Zain in partnership with CitiBank, Standard Chartered Bank and Western Union.

Additionally, in June 2009, Zain and Western Union, announced a new collaboration whereby through the new cross border Zap money transfer service Western Union customers from around the world will be able to send remittances to Zain customers in five countries (Kenya, Tanzania, Uganda, Niger and Nigeria).

Milestones

Date Event
1983 MTC established as the first mobile telecom company in the region.
1994 Introduced GSM in Kuwait. One of the 1st to do so in the region.
2001 Government of Kuwait reduces stake from 49% to 25%.
September 2002 Branding agreement with Vodafone in Kuwait- operation branded as MTC Vodafone.
January 2003 Acquired 91.5% of Fastlink- Jordan’s leading mobile operator for US$424 million taking total holding to 96.5%.
April 2003 Awarded 2nd GSM license in Bahrain- operation branded as MTC Vodafone.
December 2003 Awarded one of three GSM licenses in Iraq –operation branded as mtc Atheer.
December 2003 Bahrain operation 1st to launch 3G nationwide in the region.
April 2004 Awarded management agreement for one of Lebanon’s mobile operations - operation branded as mtc touch.
May 2005 Acquisition of 85% of Celtel shares for US$2.84 billion completed.
November 16, 2005 MTC completes 100% capital increase through rights issue raising $2.3 billion to fund future expansion.
December 13, 2005 MTC subsidiary Celtel acquires Madacom, an operator based in Madagascar with over 200,000 customers.
February 6, 2006 MTC subsidiary Celtel acquires the remaining 61% of Mobitel in Sudan from Sudatel in deal valued $1.332 billion, thus taking ownership to 100%.
February 15, 2006 MTC launches a first of its kind research report “Socio-Economic Impact of Mobile Phones in the Arab World”.
May 21, 2006 MTC first in the region to launch 3.5G (HSDPA) commercially in Bahrain.
May 31, 2006 MTC subsidiary Celtel acquires a controlling stake of 65% in Vmobile, one of Nigeria’s leading mobile telecom operators with over 5 million customers for US$1.005 billion.
Sept 27, 2006 MTC subsidiary Celtel International, the leading pan-African mobile telecommunications operator launched One Network, the first ever borderless mobile network in the world allowing customers to move freely across geographic borders without roaming call surcharges and without having to pay to receive incoming calls.
December 31, 2006 MTC Group of companies full-year consolidated revenues reach KD 1.21 billion (USD 4.167 billion) for the 12 months ended December 31, 2006, an increase of 109% over the same period in 2005 and consolidated net income of KD 305.3.06 million (USD 1.051 Billion), an increase of 65% compared to the same period last year.
January 30, 2007 MTC launches ACE -an implementation strategy to realize the target of the 3x3x3 vision. ACE seeks to extract superior value from existing assets through three main thrusts: Accelerating the growth in Africa; Consolidating the existing assets; and Expanding into adjacent markets. Through implementation of the ACE strategy, MTC’s new goals by the year 2011 are to attain a US$ 6 Billion EBITDA exceeding 70 million customers and to become one of the top ten leading telecom companies in the world by market capitalization.
March 24, 2007 The MTC-led consortium announces that it has been successful in making the highest bid for the third mobile telecommunications licence in the Kingdom of Saudi Arabia (“KSA”) having bid SAR·22.91 billion (US$6.109 billion). The award of the licence is subject to approval from the KSA’s Council of Ministers. This licence will give MTC a presence in the largest market in the Gulf Cooperation Council (“GCC”) in terms of population and the largest economy in the Middle East and Africa, reinforcing MTC’s position as a leading emerging markets operator.
August 17, 2007 MTC Atheer secures 15-year nationwide Iraq mobile licence for US$1.25 billion.
September 8, 2007 MTC Group's master-brand and four operations in Kuwait, Jordan, Bahrain and Sudan rebrand to Zain.
October 22, 2007 Celtel International, a subsidiary of Zain announced it has signed an agreement to acquire 75% of Western Telesystems Ltd (Westel) from the Government of Ghana for USD 120 million. The Government of Ghana remains a shareholder in Westel with a 25% holding through the Ghana National Petroleum Corporation.
November 22, 2007 Zain subsidiary Celtel International announces the extension of ‘One Network’, the world’s first borderless mobile network in Africa to an additional six countries to include Burkina Faso, Chad, Malawi, Niger, Nigeria and Sudan. These countries now join the Republic of Congo, the Democratic Republic of Congo, Gabon, Kenya, Tanzania and Uganda in the network which was initially launched in September 2006 and has been expanded due to increased demand. The extension of this technological break-through now offers the possibility for nearly half of Africa’s population to make calls at local rates across 12 countries throughout the continent.
December 1, 2007 MTC-Atheer in Iraq Acquired Iraqna (leading mobile operator in Iraq) for US$1.2 billion from Orascom telecoms holding. Zain's market share in Iraq is figured up to 72% (7 million subscribers). The new combined mobile network is renamed Zain Iraq (zain IQ on mobiles), and the two older networks (Iraqna and Atheer) disappear.
January 5, 2008 Beginning today, two Iraqi mobile telecommunications networks - MTC Atheer and Iraqna - change their names to Zain (www.iq.zain.com) as both operators adopt the new corporate master brand of the Zain Group.
January 30, 2008 Zain announces that in the fiscal year 2007 it recorded the highest ever net profits in the history of Kuwait's private sector history. Zain recorded consolidated revenues of USD 5.91 billion (KD1.677 billion) for 2007, an increase of 32% compared to 2006. The consolidated EBITDA increased by 25% compared to last year and reached USD 2.56 billion (KD 725.34 million). Zain also announced a milestone consolidated net income of US$1.130 billion (KD320.45 million) an increase of 11% on 2006. Active Customers grew impressively and reached 42.4 million (inclusive of 3 million Iraqna customers, acquired on December 31, 2007), an increase of 57% on 2006.
April 14, 2008 Zain has achieved another first by bringing its groundbreaking borderless “One Network” mobile service to four countries in the Middle East. This service, which made telecom history when it was launched in Africa, today allows Zain’s 14 million customers in Bahrain, Iraq, Jordan and Sudan to be part of a pan Middle East mobile community, providing travelling Zain customers the opportunity to communicate between these countries and be treated as local customers in terms of pricing, while using their home network service.
August 1, 2008 Zain group rebrands its Africa operations from "Celtel" to "Zain" in line with its objectives of operating under one brand in all the 22 countries.[32]
September 20, 2008 Zain announces the successful completion of its capital increase raising US$4.49 billion (KWD1.2 billion) with 99% of all shareholders subscribing. This was the largest ever capital raising in Kuwait’s history. The proceeds of this capital increase will be used to finance future strategic expansion plans and meet financial commitments.
December 15, 2008 Zain announces the commencement of commercial services in Ghana with the launch of the first 3.5G network on the continent outside South Africa with US$ 420 million invested in network infrastructure.
March 1, 2009 Zain announces its consolidated financial results for the year ending December 31, 2008 with consolidated revenues of US$ 7.44 billion, an increase of 26% compared to 2007. The company’s consolidated EBITDA increased by 15% for the same period to reach US$ 2.78 billion. Consolidated net profits reached US$ 1.2 billion, an increase of 6% on 2007. The earnings per share was US$0.33 and the shareholders equity was up 36% to US $8.69 billion. Year on year customer growth across the two continents in which Zain operates was 50% with the Zain Group serving 63.54 million managed active customers at 31 December, 2008.
March 14, 2009 Zain in a 50/50 partnership with Al Ajial Investment Fund Holding (“Al Ajial”) has agreed to invest through a newly established joint venture “Zain Al Ajial” an amount of MAD 2.850 billion (USD 324 million) in return for 31% of Wana Corporate SA (“Wana”), the third mobile telecom operator in Morocco.
May 18, 2009 Jordan, Mobile Telecommunications Company KSC (“Zain”) and Palestinian Telecommunications Company Plc (“Paltel”) have entered into an agreement for a share-for-share exchange, which will see Zain take a majority interest in Paltel with an equity shareholding of 56.53% in exchange for Paltel owning 100% of Zain Jordan. Paltel is a publicly-listed entity on the Palestinian Stock Exchange and Abu Dhabi Securities Exchange. The merger will set the current Paltel shareholders equity position in both Paltel and its newly acquired subsidiary, Zain Jordan at 41.43%.
July 21, 2009 Zain announces its consolidated financial results for the half-year ending 30 June 2009. The results showed significant growth in many key indicators recording impressive consolidated revenues of KWD 1.16 billion (US$4.014 billion), an increase of 24.1% compared to H1-2008. The company’s consolidated EBITDA increased by 46.3% for the same period to reach KWD 512.2 million (US$1.77 billion). Consolidated net income reached KWD 154.5 million (US$533.5 million), an increase of 4.4% on H1-2008. The earnings per share for the six month period were US$0.14. Year-on-year customer growth on the two continents across which Zain operates was 37%, while serving 69.5 million active customers.
March 21, 2010 Bharti Airtel of India acquires the 15-country Africa operations of Zain for US $10.7 billion. This has increased Bharti Airtel's subscribers by 41.9 million.

[1]

References

  1. ^ a b Milestones Zain.com
  2. ^ Worldwide Presence Zain.com
  3. ^ Zain Management Zain.com
  4. ^ [1] Zain.com
  5. ^ a b Financial Highlights For December 31, 2008 Zain.com
  6. ^ Overview Zain.com
  7. ^ http://www.ametw.com/free_news_AfricanOperators.html#Zain0
  8. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Press%20releases/Zain2009Q3Results
  9. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Media%20centre/Press%20releases/BahrainFlagshipStore
  10. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  11. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  12. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  13. ^ http://www.ametw.com/free_news_AfricanOperators.html#Zain5
  14. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Media%20centre/Press%20releases/GhanaLaunch
  15. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  16. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  17. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  18. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/About%20us/Worldwide%20Presence/Kuwait
  19. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Media%20centre/Press%20releases/ZainLebanonContract
  20. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  21. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  22. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  23. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Media%20centre/Press%20releases/ZainNigeriaEricssonDeal
  24. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Media%20centre/Press%20releases/ZainLevantCEO
  25. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  26. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  27. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  28. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  29. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  30. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  31. ^ http://www.zain.com/muse/obj/lang.default/portal.view/content/Investor%20relations/Financial%20Reports/Earning%20Releases
  32. ^ http://www.ametw.com/free_news_AfricanOperators.html#Zain1
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