Wikipedia:Abuse response: Difference between revisions
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==If you need help== |
==If you need help== |
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If you need help with either submitting an abuse report or processing an abuse report, please ask on the [[Wikipedia talk:Abuse response|talk]] page. You may also wish to directly message members of the team. A list of active team members may be found on the [[Wikipedia:Abuse response/Volunteers|list of volunteers]]. |
If you need help with either submitting an abuse report or processing an abuse report, please ask on the [[Wikipedia talk:Abuse response|talk]] page. You may also wish to directly message members of the team. A list of active team members may be found on the [[Wikipedia:Abuse response/Volunteers|list of volunteers]]. Feel free to also contact members on their talk page. |
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==Process== |
==Process== |
Revision as of 15:25, 21 July 2010
Abuse response | |
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Abuse Response is a community initiative for the reporting and investigation of abuse originating from IP address users. Those IP addresses are then reported to the Internet service provider with jurisdiction over the IP address in hopes to counter and even deter abuse to Wikipedia.
For a list of current Abuse Response volunteers, or for information on how you can help with the Abuse Response project, please see the volunteers page. We are always looking for help. |
File a new report here | ||
I. | For all reports: | |
Your report must meet the following six criteria:
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II. | For a single IP address | For multiple IP addresses & ranges |
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Replace "IP" below with the IP address you are reporting. |
Replace "IP" below with the most recent IP address or IP range you are reporting. | |
III. | Fill out the resulting page and fill-in the requested information. | |
IV. | Save the page. |
If you need help
If you need help with either submitting an abuse report or processing an abuse report, please ask on the talk page. You may also wish to directly message members of the team. A list of active team members may be found on the list of volunteers. Feel free to also contact members on their talk page.
Process
- The processing of an Abuse Response case has three phases.
- Alert: An attentive user notices a trend of vandalism from a given IP (or range) and reports the IP address here.
- Under investigation: Once an alert is made, it is opened by an investigator, who begins an investigation and compiles a report for use when contacting the organization responsible for the IP number.
- In contact: Once a case has been investigated and a report prepared, the case is passed on to a contactor. The contactor then attempts to contact the provider or organization responsible for the IP address. The contactor explains the situation to the organization and points them to the prepared report. The contactor remains in contact with the organization, most likely by email, to answer any further questions or provide other requested information.
Once the contactor has made contact with the provider, the case remains open as long as contact continues. If the provider successfully resolves the complaint, then the contactor closes the case, with a summary of the result. If the provider is unwilling to cooperate, the contactor notes the case, and closes it with a summary.