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== IT infrastructure ==
== IT infrastructure ==
The term IT infrastructure is defined in [[ITIL]] v3 as a combined set of hardware, software, networks, facilities, etc. (including all of the information technology)''', in order to develop, test, deliver, monitor, control or support IT services. Associated people, processes and documentation are not part of IT Infrastructure.<ref>{{cite book |last=Veen |first=Annelies van der |authorlink= |coauthors=Jan van Bon |editor= |others= |title=Foundations of ITIL V3 |origdate= |origyear= |origmonth= |url= |format= |accessdate= |edition= |series= |date= |year=2007 |month= |publisher=Van Haren Publishing |location= |isbn=978-90-8753-057-0}}</ref>
The term IT infrastructure is defined in [[ITIL]] v3 as a combined set of hardware, software, networks, facilities, etc. (including all of the information technology), in order to develop, test, deliver, monitor, control or support IT services. Associated people, processes and documentation are not part of IT Infrastructure.<ref>{{cite book |last=Veen |first=Annelies van der |authorlink= |coauthors=Jan van Bon |editor= |others= |title=Foundations of ITIL V3 |origdate= |origyear= |origmonth= |url= |format= |accessdate= |edition= |series= |date= |year=2007 |month= |publisher=Van Haren Publishing |location= |isbn=978-90-8753-057-0}}</ref>


== List of IT management disciplines ==
== List of IT management disciplines ==

Revision as of 01:40, 14 September 2012

IT management is the discipline whereby all of the technology resources of a firm are managed in accordance with its needs and priorities. These resources may include tangible investments like computer hardware, software, data, networks and data centre facilities, as well as the staffs who are hired to maintain them. Managing this responsibility within a company entails many of the basic management functions, like budgeting, staffing, and organizing and controlling, along with other aspects that are unique to technology, like change management, software design, network planning, tech support etc.[1]

Overview

IT Management is a different subject from management information systems. The latter refers to management information methods tied to the automation or support of human decision making.[2] IT Management, as stated in the above definition, refers to the IT related management activities in organizations. MIS as it is referred to is focused mainly on the business aspect with a strong input into the technology phase of the business/organization.

A primary focus of IT management is the value creation made possible by technology. This requires the alignment of technology and business strategies. While the value creation for an organization involves a network of relationships between internal and external environments, technology plays an important role in improving the overall value chain of an organization. However, this increase requires business and technology management to work as a creative, synergistic, and collaborative team instead of a purely mechanistic span of control according to Bird.[3]

Historically, one set of resources was dedicated to one particular computing technology, business application or line of business, and managed in this silo-like fashion.[4] These resources supported a single set of requirements and processes, and can’t easily be optimized or reconfigured to support actual demand.[5] This has led the leading technology providers to build out and complement their product-centric infrastructure and management offerings with Converged Infrastructure environments that converge servers, storage, networking, security, management and facilities.[6] [7] The efficiencies of having this type of integrated and automated management environment allows enterprises to get their applications up and running faster, with easier manageability and less maintenance, and enables IT to more rapidly adjust IT resources (such as servers, storage and networking) to meet fluctuating and unpredictable business demand.[8] [9]

IT infrastructure

The term IT infrastructure is defined in ITIL v3 as a combined set of hardware, software, networks, facilities, etc. (including all of the information technology), in order to develop, test, deliver, monitor, control or support IT services. Associated people, processes and documentation are not part of IT Infrastructure.[10]

List of IT management disciplines

The below concepts are commonly listed or investigated under the broad term IT Management:[11] [12] [13] [14]

IT managers

IT managers have a lot in common with project managers but their main difference is one of focus: an IT manager is responsible and accountable for an ongoing program of IT services while the project manager's responsibility and accountability are both limited to a project with a clear start and end date.[15]

Most IT management programs are designed to educate and develop managers who can effectively manage the planning, design, selection, implementation, use, and administration of emerging and converging information and communications technologies. The program curriculum provides students with the technical knowledge and management knowledge and skills needed to effectively integrate people, information and communication technologies, and business processes in support of organizational strategic goals.[citation needed]

Graduates should be able

  1. to explain the important terminology, facts, concepts, principles, analytic techniques, and theories used in IT management.
  2. to apply important terminology, facts, concepts, principles, analytic techniques, and theories in IT management when analyzing complex factual situations.
  3. to integrate (or synthesize) important facts, concepts, principles, and theories in IT management when developing solutions to IT management multifaceted problems in complex situations.[citation needed]

References

  1. ^ McNurlin, Barbara; et al. (2009). "Information Systems Management in Practice (8th ed.)". Prentice Hall. {{cite web}}: Explicit use of et al. in: |first= (help); Missing or empty |url= (help)
  2. ^ O’Brien, J (1999). Management Information Systems – Managing Information Technology in the Internetworked Enterprise. Boston: Irwin McGraw-Hill. ISBN 0-07-112373-3. {{cite book}}: Cite has empty unknown parameters: |origmonth=, |month=, |origdate=, and |coauthors= (help)
  3. ^ Bird, M. (2010). Modern Management Guide to Information Technology. Create Space. [1]
  4. ^ Talbot, Chris, “HP Adds to Converged Infrastructure Lineup,” ChannelInsider, June 7, 2011.
  5. ^ Gardner, Dana, "Converged Infrastructure Approach Paves Way for Improved Data Center Productivity, Private Clouds,” February 9, 2010, IT Business Edge
  6. ^ Huff, Lisa, “The Battle for the Converged Data Center Network,” Data Center Knowledge, August 18, 2011.
  7. ^ Harris, Derrick, "Can Open Converged Infrastructure Compete?" GigaOM, October 10, 2010.
  8. ^ Oestreich, Ken, "Converged Infrastructure," CTO Forum, November 15, 2010.
  9. ^ Golden, Bernard, "Cloud Computing: Two Kinds of Agility," CIO, July 16, 2010.
  10. ^ Veen, Annelies van der (2007). Foundations of ITIL V3. Van Haren Publishing. ISBN 978-90-8753-057-0. {{cite book}}: Cite has empty unknown parameters: |origmonth=, |month=, and |origdate= (help); Unknown parameter |coauthors= ignored (|author= suggested) (help)
  11. ^ 28 Nov. 2008 http://www.gartner.com/it/products/research/topics/topics.jsp
  12. ^ 28 Nov. 2008 http://www.gartner.com/it/products/research/research_services.jsp
  13. ^ McKeen, James D., and Smith, Heather A., Making IT Happen: Critical Issues in IT Management, Wiley Series in Information Systems, 2003
  14. ^ CIO Wisdom: Best Practise from Silicon Valley's Leading IT Experts, Lane, D. (ed), Prentice Hall 2004
  15. ^ Thomas, Rhané (June 15, 2009). "IT Managers and Project Management". PM Hut. Retrieved December 13, 2009.
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