Jump to content

Etiquette in technology: Difference between revisions

From Wikipedia, the free encyclopedia
Browse history interactively
← Previous editNext edit →
Content deleted Content added
VisualWikitext
→Social media etiquette: rm pipes to correct capitalization in links
No edit summary
Tag: repeating characters
Line 1: Line 1:
'''Etiquette!!!!!!!!!!!!!
'''Etiquette in technology''' is the conduct that is socially acceptable in an online or digital situation. While [[etiquette]] is ingrained into culture, etiquette in technology is a fairly recent concept.
in technology''' is the conduct that is socially acceptable in an online or digital situation. While [[etiquette]] is ingrained into culture, etiquette in technology is a fairly recent concept.


==Netiquette==
==Netiquette==

Revision as of 13:39, 26 October 2012

Etiquette!!!!!!!!!!!!! 

in technology is the conduct that is socially acceptable in an online or digital situation.  While etiquette is ingrained into culture, etiquette in technology is a fairly recent concept.

Netiquette

Netiquette (short for "network etiquette" or "Internet etiquette") is a set of social conventions that facilitate interaction over networks, ranging from Usenet and mailing lists to blogs and forums. These rules were described in IETF RFC 1855.[1] However, like many Internet phenomena, the concept and its application remain in a state of flux, and vary from community to community. The points most strongly emphasized about USENET netiquette often include using simple electronic signatures, and avoiding multiposting, cross-posting, off-topic posting, hijacking a discussion thread, and other techniques used to minimize the effort required to read a post or a thread. Netiquette guidelines posted by IBM for employees utilizing Second Life in an official capacity, however, focus on basic professionalism, amiable work environment, and protecting IBM's intellectual property.[2] Similarly, some Usenet guidelines call for use of unabbreviated English[3][4] while users of instant messaging protocols like SMS occasionally encourage just the opposite, bolstering use of SMS language. However, many other online communities frown upon this practice.

Common rules for e-mail[5] and USENET such as avoiding flamewars and spam are constant across most mediums and communities. Another rule is to avoid typing in ALL CAPS or grossly enlarging script for emphasis, which is considered to be the equivalent of shouting or yelling. Other commonly shared points, such as remembering that one's posts are (or can easily be made) public, are generally intuitively understood by publishers of Web pages and posters to USENET, although this rule is somewhat flexible depending on the environment. On more private protocols, however, such as e-mail and SMS, some users take the privacy of their posts for granted. One-on-one communications, such as private messages on chat forums and direct SMSs, may be considered more private than other such protocols, but infamous breaches surround even these relatively private media. For example, Paris Hilton's Sidekick PDA was cracked in 2005, resulting in the publication of her private photos, SMS history, address book, etc.[6]

More substantially, a group e-mail sent by Cerner CEO Neal Patterson to managers of a facility in Kansas City concerning "Cerner's declining work ethic" read, in part, "The parking lot is sparsely used at 8 A.M.; likewise at 5 P.M. As managers - you either do not know what your EMPLOYEES are doing; or YOU do not CARE ... In either case, you have a problem and you will fix it or I will replace you."[7] After the e-mail was forwarded to hundreds of other employees, it quickly leaked to the public. On the day that the e-mail was posted to Yahoo!, Cerner's stock price fell by over 22%[8] from a high market capitalization of US$1.5 billion.[9]

Beyond matters of basic courtesy and privacy, e-mail syntax (defined by RFC 2822) allows for different types of recipients. The primary recipient, defined by the To: line, can reasonably be expected to respond, but recipients of carbon copies cannot be, although they still might.[10] Likewise, misuse of the CC: functions in lieu of traditional mailing lists can result in serious technical issues. In late 2007, employees of the United States Department of Homeland Security used large CC: lists in place of a mailing list to broadcast messages to several hundred users. Misuse of the "reply to all" caused the number of responses to that message to quickly expand to some two million messages, bringing down their mail server.[11] In cases like this, rules of netiquette have to do with efficient sharing of resources and ensuring that the associated technology continues to function rather than more basic etiquette.

"When someone makes a mistake – whether it's a spelling error or a spelling flame, a stupid question or an unnecessarily long answer – be kind about it. If it's a minor error, you may not need to say anything. Even if you feel strongly about it, think twice before reacting. Having good manners yourself doesn't give you license to correct everyone else. If you do decide to inform someone of a mistake, point it out politely, and preferably by private email rather than in public. Give people the benefit of the doubt; assume they just don't know any better. And never be arrogant or self-righteous about it. Just as it's a law of nature that spelling flames always contain spelling errors, notes pointing out Netiquette violations are often examples of poor Netiquette."[12]

Due to the large variation between what is considered acceptable behavior in various professional environments and between professional and social networks, codified internal manuals of style can help clarify acceptable limits and boundaries for user behavior. For instance, failure to publish such a guide for e-mail style was cited among the reasons for a NZ$17,000 wrongful dismissal finding against a firm that fired a woman for misuse of all caps in company-wide e-mail traffic.[13][14]

Cell phone etiquette

FGW HST Standard Class coach A headrest cover 2005-06-09

The issue of mobile communication and etiquette has also become an issue of academic interest. The rapid adoption of the device has resulted in the intrusion of telephony into situations where it was previously not used. This has exposed the implicit rules of courtesy and opened them to reevaluation.[15]

Mobile phone use can be an important matter of social discourtesy: phones ringing during funerals or weddings; in toilets, cinemas and theatres. Some book shops, libraries, bathrooms, cinemas, doctors' offices and places of worship prohibit their use, so that other patrons will not be disturbed by conversations. Some facilities install signal-jamming equipment to prevent their use, although in many countries, including the US, such equipment is illegal. Some new auditoriums have installed wire mesh in the walls to make a Faraday cage, which prevents signal penetration without violating signal jamming laws. [citation needed]

Most schools in the United States and Europe and Canada have prohibited mobile phones in the classroom, or in school due to the large number of class disruptions that result from their use, and the potential for cheating via text messaging[citation needed]. In the UK, possession of a mobile phone in an examination can result in immediate disqualification from that subject or from all that student's subjects. This still applies even if the mobile phone was not turned on at the time. The JCQ also requires schools to display notices of the unauthorised use of mobiles, on both the inside and outside of exam rooms.[16] Mobile phones can also be used for bullying and threats to other students, or displaying inappropriate material in school. In New York City, students are banned from taking cell phones to school. This has been a debate for several years, but finally passed legislature in 2008.[17]

A working group made up of Finnish telephone companies, public transport operators and communications authorities has launched a campaign to remind mobile phone users of courtesy, especially when using mass transit—what to talk about on the phone, and how to. In particular, the campaign wants to impact loud mobile phone usage as well as calls regarding sensitive matters.[18]

Many US cities with subway transit systems underground are studying or have implemented mobile phone reception in their underground tunnels for their riders. Boston, Massachusetts has investigated such usage in their tunnels, although there is a question of usage etiquette and also how to fairly award contracts to carriers.[19][20]

Trains, particularly those involving long-distance services, often offer a "quiet carriage" where phone use is prohibited, much like the designated non-smoking carriage of the past. In the UK however many users tend to ignore this as it is rarely enforced, especially if the other carriages are crowded and they have no choice but to go in the "quiet carriage".[citation needed] In Japan, it is generally considered impolite to talk using a phone on any train—e-mailing is generally the mode of mobile communication. Mobile phone usage on local public transport is also increasingly seen as a nuisance; the city of Graz, for instance, has mandated a total ban of mobile phones on its tram and bus network in 2008 (though texting and emailing is still allowed).[21][22]

Emily Post has also written on her essential rules for using a cell phone.[23][24]

Text messaging

Text messaging, or texting is a common form of communication in the world today.

Texting

PC World suggests that texters should rarely use texting to conduct important relationship conversations.[25] Many cell phone users find that texting important conversations, such as formal conversations or breaking up with someone, are impolite to do over texting. Although, these types of situations do occur, however little they may occur. In a study done by cell phone service provider AT&T, they found that six percent of teens have been broken up with through a text message.[26]

Social media etiquette

Social media sites, such as Facebook or Myspace are popular communication tools in this age of technology. Professor Jenny Preece, a professor of information systems at the University of Maryland, Baltimore County, believes that, "Etiquette online is not just nice to have, it is necessary."[27] In addition, she says that, "One person’s clever joke is another person’s offensive insult."[27]

See also

References

  1. ^ "RFC 1855: Netiquette Guidelines". Retrieved 2009-10-18.
  2. ^ IBM Issues Employee Conduct Rules For Second Life – IBM – InformationWeek
  3. ^ "Zen and the Art of the Internet – Usenet News". Retrieved 2007-08-18.
  4. ^ "Links to Prof. Timo Salmi's FAQ material". Retrieved 2007-08-18.
  5. ^ The Complete Idiot's Guide to... Writing Well By Laurie Rozakis, http://books.google.com/books?id=YFIEfqL48AMC&pg=PA348&dq=netiquette&ie=ISO-8859-1&sig=t9ZuKcbWOymIy9oNrRAy9ZfAikI#PPA348,M1
  6. ^ Paris Hilton's hacked Sidekick releases unedited tell-all – Engadget
  7. ^ "Zero to billion". CNN. 2006-04-26. Retrieved 2010-05-20.
  8. ^ ITworld.com – Unix security: Proprietary e-mail
  9. ^ E-Mail Rules: A Business Guide to Managing Policies, Security, and Legal Issues for E-Mail and Digital Communications By Randolph Kahn & Nancy Flynn http://books.google.com/books?id=Q9CbhiflZh0C&pg=PA45&dq=netiquette&ie=ISO-8859-1&sig=5jsrxx0u3qWX1_d4KXCl-_4Tc_4#PPA47,M1
  10. ^ http://articles.techrepublic.com.com/5100-10878_11-1043085.html Electronic office etiquette
  11. ^ DHS flunks e-mail administration 101, causes mini-DDoS
  12. ^ Shea. V, Netiquette. (1997) http://www.albion.com/netiquette/book/index.html
  13. ^ Lewis, Rebecca (August 30, 2009). "Emails spark woman's sacking". The New Zealand Herald. Retrieved October 30, 2011.
  14. ^ Moore, Matthew. "Office worker sacked for writing emails in block capitals". Daily Telegraph, Sep 1, 2009. Accessed May 20, 2010.
  15. ^ Ling, Richard, "One Can Talk About Common Manners", 2007.
  16. ^ "Exams ban for mobile phone users". BBC News. 2005-04-15. Retrieved 2007-09-05.
  17. ^ [1], Medina, Jennifer
  18. ^ campaign to promote cell phone manners (in finish)
  19. ^ Bierman, Noah, "'I'm on the T': tunnels ready for cellphones", Boston Globe, December 27, 2007.
  20. ^ Gilsdorf, Ethan, "Our cellphones, our selves", The Boston Globe, February 17, 2008.
  21. ^ "In Grazer "Öffis" sind Handys ab heute verboten". Kleine Zeitung (in German). Klagenfurt: Styria Medien AG. 2008-04-16. p. 18.
  22. ^ ""Rücksichtsvoll" oder "völlig sinnlos"". Der Standard Online vesion (in German). Vienna. 2008-04-18. p. 18.
  23. ^ [2], Post, Emily, "Four Essential Cell Phone Rules"
  24. ^ Post, Emily. "News Flash: You Don't Always Have to Answer that Phone". Archived from the original on November 23, 2010.
  25. ^ [3], PC World, “Text Messaging Etiquette: To Text or Not to Text"
  26. ^ [4], AT&T, “Texting Etiquette"
  27. ^ a b Attention: This template ({{cite doi}}) is deprecated. To cite the publication identified by doi:10.1145/975817.975845, please use {{cite journal}} (if it was published in a bona fide academic journal, otherwise {{cite report}} with |doi=10.1145/975817.975845 instead. [5]

Further reading

  • Pręgowsk, Michał Piotr, “Rediscovering the netiquette: the role of propagated values and personal patterns in defining self-identity of the Internet user." Observatorio 2009: 354-6. Google Scholar. Web. 15 Dec. 2010. <http://obs.obercom.pt/index.php/obs/article/view/241/2488>.
  • Null, Christopher “Text Messaging Etiquette: To Text or Not to Text" PCWorld.com. 2010. Web. 15 Dec. 2010. <[6]>.

This article is based on material taken from the Free On-line Dictionary of Computing prior to 1 November 2008 and incorporated under the "relicensing" terms of the GFDL, version 1.3 or later.

Retrieved from "https://en.wikipedia.org/enwiki/w/index.php?title=Etiquette_in_technology&oldid=519945323"