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Give me my refund!!!!!! |
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{{refimprove|date=August 2012|reason=various assertions without attribution; sometimes entire paragraphs}} |
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{{Use mdy dates|date=October 2012}} |
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{{Infobox company |
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|name = Best Buy Co., Inc. |
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|logo = [[File:Best Buy Logo.svg|200px|Best Buy Logo (1989–present in United States); 2008 – January 14, 2012 in Europe)]] |
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|type = [[Public company|Public]] |
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|traded_as = {{nyse|BBY}}<br>[[S&P 500|S&P 500 Component]] |
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|industry = Retail |
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|foundation = 1966 <small>(Sound of Music)</small><br>1983 <small>(Best Buy Superstores Co.)</small><br>1989 <small>(Best Buy)</small> |
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|founder = [[Richard M. Schulze]]|location_city=[[Richfield, Minnesota|Richfield]], [[Minnesota]]|location_country=[[United States|U.S.]] |
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|area_served = Worldwide |
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|key_people = [[Hubert Joly]]<ref name=wsj20120820/> ({{small|CEO}})<br>Hatim Tiyabi<ref>{{cite news |url=http://finance.ninemsn.com.au/newsbusiness/8467709/best-buy-founder-quits-over-ceos-inappropriate-relationship|title=Best Buy Founder Quits over CEO Probe |author = Henry, Matthew|publisher=[[ninemsn]] |date=May 15, 2012 |accessdate= August 9, 2012}}</ref> ({{small|Chairman}})<br>G. Mikan<ref>{{cite news|url=http://www.startribune.com/business/166840666.html?refer=y |title=Interim CEO Mikan to remain on Best Buy board|publisher=StarTribune|date=2012-08-20 |accessdate=December 31, 2012}}</ref> ({{small|[[Chief executive officer|interim CEO]]}}) |
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|products = [[Consumer electronics]] |
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|revenue = {{nowrap|{{profit}} US$ 50.70 billion (2012)<ref name = 2011IncomeStatmenent>Database (undated). [[wikinvest:stock/Best Buy (BBY)/Data/Income Statement|"Best Buy (BBY){{spaced ndash}} Income Statement{{spaced ndash}} Annual (SEC Filings)"]]. Best Buy (via [[Wikinvest]]). Retrieved August 9, 2012.</ref>}} |
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|operating_income = {{profit}} US$ 1.085 billion (2012)<ref name = 2011IncomeStatmenent/> |
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|net_income = {{increase}} US$ 1.231 billion (2012)<ref name = 2011IncomeStatmenent/> |
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|assets = {{increase}}US$ 16.005 billion (2012)<ref name = 2011IncomeStatmenent/> |
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|equity = {{increase}}US$ 3.745 billion (2012)<ref name = 2011IncomeStatmenent/> |
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|num_employees = 167,000 (2012)<ref name = 2011IncomeStatmenent/> |
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|subsid = [[Future Shop]]<br>[[Geek Squad]]<br>Magnolia<br>[[Pacific Sales]]<br>[[Speakeasy (ISP)|Speakeasy]]|homepage={{URL|bestbuy.com}} |
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}} |
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'''Best Buy Co., Inc.''' is an American [[Multinational corporation|multinational]] [[consumer electronics]] corporation headquartered in [[Richfield, Minnesota|Richfield]], [[Minnesota]]. It also operates in Puerto Rico, Mexico, Canada and China.<ref name=giantgamble>{{cite news|last= Boyle|first=Matthew|date=March 29, 2006|url=http://money.cnn.com/magazines/fortune/fortune_archive/2006/04/03/8373034/|title=Best Buy's Giant Gamble{{spaced ndash}} Brad Anderson's Consumer Electronics Superstore Rules the Market{{spaced ndash}} So Why Is He Messing with His Business Model?|publisher=''[[Fortune (magazine)|Fortune]]''|accessdate=August 9, 2012}}</ref> The company was founded by [[Richard M. Schulze]] and Gary Smoliak in 1966 as an audio specialty store; in 1983, it was renamed and rebranded with more emphasis placed on consumer electronics. |
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Best Buy's subsidiaries include [[CinemaNow]], [[Geek Squad]], Magnolia Audio Video, [[Pacific Sales]], Cowboom, and in Canada operates under both the Best Buy and [[Future Shop]] labels. Together, they operate over 1,150 stores<ref>{{cite web|url= http://www.bestbuy.com/olspage.jsp?id=pcmcat180400050005&type=category|title=Mexico Stores|publisher=Best Buy|accessdate=August 9, 2012}}</ref> in addition to over 100 Best Buy Express [[automated retail]] stores or "[[ZoomShops]]", operated by [[Zoom Systems]], in airports and malls around the U.S.<ref>{{cite news|url=http://www.zoomsystems.com/our-partners/partner-portfolio/|title=Parter Portfolio|publisher=[[Zoom Systems]]|accessdate=December 31, 2012}}</ref> Best Buy also sells cellular phones with phones from [[Verizon Wireless]], [[AT&T Wireless]], [[Sprint PCS]], [[Boost Mobile]], and [[T-Mobile USA|T-Mobile]].,<ref>{{cite web |author=Staff|url=http://www.bestbuy.com/site/Electronics/Mobile-Cell-Phones/abcat0800000.c?id=abcat0800000|title=Mobile Phones|publisher=Best Buy|accessdate=August 9, 2012}}</ref> in regular stores and standalone [[Best Buy Mobile]] stores in shopping malls. |
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Best Buy was named "Company of the Year" by ''[[Forbes (magazine)|Forbes]]'' magazine in 2004,<ref>{{cite journal|last=Tatge|first=Mark|date=January 12, 2004|url=http://www.forbes.com/free_forbes/2004/0112/138.html "Company of the Year{{spaced ndash}} Fun & Games"]|publisher=''[[Forbes (magazine)|Forbes]]''|accessdate=August 9, 2012}}</ref> "Specialty Retailer of the Decade" by ''Discount Store News'' in 2001,<ref>{{cite web|url=http://connection.ebscohost.com/c/articles/4430079/dsn-honors-best-buy-specialty-retailer-award|title=DSN Honors Best Buy with Specialty Retailer Award|publisher=''[[Discount Store News]]'' (via EBSCO Host)|accessdate=December 31, 2012}}</ref> ranked in the Top 10 of "America's Most Generous Corporations" by ''Forbes'' in 2005 (based on 2004 giving),<ref>{{cite journal|last=Moyer|first=Liz |date=November 11, 2005|url=http://www.forbes.com/personalfinance/philanthropy/2005/11/11/charities-corporations-giving-cx_lm_1114charity.html|title=Charitable Giving{{spaced ndash}} The Most Charitable Companies"]. ''[[Forbes (magazine)|Forbes]]''. |accessdate=August 9, 2012}}</ref> and made ''[[Fortune (magazine)|Fortune]]'' magazine's List of Most Admired Companies in 2006.<ref>{{cite news|author=Staff|url=http://money.cnn.com/magazines/fortune/mostadmired/full_list/|title=America's Most Admired Companies 2006|publisher=''[[Fortune (magazine)|Fortune]]'' (via [[CNNMoney.com]])|accessdate=August 9, 2012}}</ref> |
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==History== |
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===Early history=== |
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[[File:Pol 2929p.jpg|thumb|left|upright|Best Buy is sometimes called the "big blue box" because its prominent design. This store is located in [[Guadalajara, Mexico]].]] |
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In 1966, [[Richard M. Schulze]] and his business partner Gary Smoliak<ref>{{full|date=August 2012|reason=article title missing}} Smoliak, Gary (May 24, 1969). See ''[[Billboard (magazine)|Billboard]]''.</ref> opened Sound of Music, an audio specialty store, in [[West Saint Paul, Minnesota|West Saint Paul]], Minnesota;<ref name=fundinguniverse>{{cite web|author=Staff|url= http://www.fundinguniverse.com/company-histories/Best-Buy-Co-Inc-Company-History.html |title=Best Buy Co., Inc. History|accessdate=August 7, 2012 |publisher=FundingUniverse.com}}</ref><ref name=spotlight>{{dead link|date=August 2012}} {{cite web|url=http://www.plainvanillashell.com/archivegrs.asp?id=977 |archiveurl=http://web.archive.org/web/20110715091119/http://www.plainvanillashell.com/archivegrs.asp?id=977|archivedate=July 15, 2011 |title=Global Retail Spotlight On: Best Buy Co., Inc.|accessdate= May 15, 2008 |last=Stapleton|first=Steve|work=Global Retail Spotlight Archives|publisher=Trade Dimensions International, Inc.}}</ref> two additional locations were later opened near the [[University of Minnesota]] and in downtown Minneapolis. In 1967, Sound of Music acquired Kencraft Hi-Fi Company and Bergo Company, and ended its first year with gross sales of $173,000 (USD). In 1969, its stock began trading as a publicly held company, and enacted its first employee stock-option plan. Three additional stores were opened in the Twin Cities area. In 1970, Sound of Music made $1 million (USD) in annual revenues. In 1979, it became the first suppliers of video and [[laserdisc]] equipment including [[Panasonic Corporation|Panasonic]], [[Magnavox]], [[Sony]] and [[Sharp Corporation|Sharp]]. |
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On June 14, 1981, the Sound of Music location in [[Roseville, Minnesota|Roseville]], Minnesota was hit by a tornado. In response, the company held a "Tornado Sale" (promoted as a "Best Buy"), and became an annual event. In 1983, with the permission of the board of directors, Sound of Music was renamed Best Buy Co., Inc.<ref name=fundinguniverse/> and expanded its product range to include consumer electronics and home appliances. Its first [[superstore]] was opened in [[Burnsville, Minnesota]], featuring expanded selling space, a large assortment of discounted brand-name products (including [[videocassette recorder]]s), central service, and warehouse distribution. In 1985, Best Buy debuted on the [[New York Stock Exchange]] with an offering of 8.3 million shares.<ref name=fundinguniverse/> In 1987, the company introduced its current "yellow tag" logo, and introduced a "grab-and-go" store format in 1989. The following year, Best Buy eliminated commissions for standalone sales people, but retained bonuses for management and supervisors. In 1992, it hit the $1 billion mark in annual revenues. In 1994, the company expanded to the Maryland and Virginia markets. In 1997, it became the first national retailer to sell DVD hardware and software.{{Citation needed|date=February 2009}}. In 1998, the company sponsored Enchanted Tour of singer-songwriter [[Stevie Nicks]]. In 2000, it launched its online store and acquired Magnolia Audio Video, a retailer of high-end consumer electronics.<ref name=fundinguniverse/> At this time, music [[compact cassette]]s were removed from most locations. |
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===2000s=== |
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[[File:Bestbuysh-711725.jpg|thumb|upright|Best Buy Store located in [[Shanghai, China]]]] |
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[[File:bestbuy.jpg|thumb|140px|This Best Buy logo has appeared at select stores. Its replacement status remains unknown.]] |
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[[File:Best Buy 20070222.jpg|thumb|upright|Best Buy opens its 800th store in [[Chicago, Illinois]].]] |
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In 2001, Best Buy acquired the Canada-based electronics-chain [[Future Shop]] Ltd.,<ref name=fundinguniverse/> marking its entrance to the international marketplace.<ref name=spotlight/> Future Shop remains a separate entity operating independently from Best Buy Canada. Best Buy acquired [[Musicland]],<ref name=fundinguniverse/> a mall-based retailer of music and entertainment software. Best Buy launched Redline Entertainment, an independent music label and action-sports video distributor. In 2002, [[Brad Anderson (executive)|Brad Anderson]] succeeded Schulze as Best Buy's chief executive officer and acquired [[Geek Squad]], a 24-hour computer-support taskforce. The first Canadian Best Buy store opened in [[Mississauga]], Ontario. In 2003, Best Buy stores in the U.S. surpassed the 600-store mark. It opened its first global-sourcing office in Shanghai, China; its corporate offices were consolidated in one headquarter campus and divested itself of Musicland.<ref name=fundinguniverse/> The company began to segment its stores, which is considered a major part of the company's "[[customer centricity]]" transformation and introduced the ''Reward Zone'' [[loyalty program]] in the U.S. In 2004, the Virtucom Group of [[Syracuse, New York]] was hired to handle all online content for Best Buy which generated over $3 billion per year in revenues. In 2004, [[Geek Squad]] precincts were opened in every location nationwide, offering in-store service during business hours. |
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In 2006, the company acquired a majority interest in the retail chain Jiangsu Five Star Appliance Co., Ltd., China's fourth-largest appliance chain.<ref>{{cite web|url= http://www.thefreelibrary.com/Best+Buy+to+Acquire+Majority+Interest+in+Jiangsu+Five+Star%3B...-a0145649738|title=Best Buy to Acquire Majority Interest in Jiangsu Five Star|publisher=[[TheFreeLibrary.com]]|accessdate=January 1, 2013}}</ref> On January 26, 2007, the first Best Buy in China had its grand opening{{spaced ndash}} touted as the largest Best Buy in existence.{{Citation needed|date=May 2011}} In March, the company announced plans to purchase [[Seattle]], [[Washington (U.S. state)|Washington]]-based [[Speakeasy (ISP)|Speakeasy, Inc.]], a broadband and [[VOIP]] services provider.{{citation needed|date=January 2013}} Best Buy became the first major retailer to exit the analog television market, carrying only digital products that became mandatory in June 2009 by the FCC.<ref>{{cite news|author=Staff|date=October 17, 2007|url=http://www.msnbc.msn.com/id/21344084/|title=Best Buy Ends Sales of Analog TVs{{spaced ndash}} Electronics Retailer Pulls Sets from Shelves, Sells Only Digital Products|publisher=[[Associated Press]] (via [[NBC News]])|accessdate=August 7, 2012}}</ref> In 2007, the company launched mini-Geek Squad precincts in [[Office Depot]]s in Orlando, Florida and Denver, Colorado. It also launched mini-Geek Squad precincts in [[FedEx Office|FedEx Kinko's]] in Indianapolis, Indiana and Charlotte, North Carolina. These test markets were ended in late 2007 through early 2008. In February 2011, it closed all of its own-brand stores in China, but planned to reopen two by the end of the year. |
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On October 24, 2008, the company opened its 1,000th store, located in the [[Mall of America]] in [[Bloomington, Minnesota|Bloomington]], Minnesota.{{Citation needed|date=February 2009}} In 2008, it also announced the opening of its first pilot stores in Puerto Rico{{citation needed|date=January 2013}} and Mexico, as well as another store in Shanghai. The company decided to promote the [[Blu-ray Disc|Blu-ray]] [[optical disc|optical-disc]] format over the [[HD DVD]] format, a move which ultimately contributed to [[Toshiba]]'s decision to drop HD DVD.<ref>{{cite web |url=http://www.informationweek.com/news/showArticle.jhtml?articleID=206501687 |title=Best Buy To Recommend Blu-ray Hi-Def Video{{spaced ndash}} The Consumer Electronics Retailer Said It Will Showcase Blu-Ray Hardware, DVD Titles, and Software Products in Its Stores and Online in the United States, Dealing Another Big Blow to the Competing HD DVD Format Backed by Toshiba|accessdate=August 7, 2012 |last=Gonsalves|first=Antone|date=February 12, 2008|work=[[InformationWeek]]}}</ref> In May, it agreed to buy a 50% holding in the retail division of [[The Carphone Warehouse]], a UK-based mobile-phone operation; the company also announced that it would open branded superstores in the UK and other European countries. On July 29, the company announced that it would start selling musical instruments and related gear in over 80 of its retail stores (growing to over 100 stores by 2010), making the company the second-largest musical-instrument distributor in the US (the largest being [[Guitar Center]]).<ref>{{cite web|author=Dave|date=July 28, 2008|url= http://www.fretbase.com/fretbase/2008/07/best-buy-to-sel.html|title=Fretbase, Best Buy To Sell Guitars and Gear|publisher=Fretbase.com|accessdate=August 7, 2012}}</ref> In early summer, the company announced its addition of Best Buy Mobile to every store. On September 7, it became the first third party to sell [[Apple Inc.|Apple's]] [[iPhone]], adding it to all Best Buy Mobile stores.<ref>{{cite news|author=Campbell, Scott|date=September 8, 2008|url=http://www.crn.com/retail/210600251|title=Best Buy Begins Sales of Apple's 3G iPhone|publisher=''[[CRN Magazine]]''|accessdate=August 7, 2012.}}</ref> In mid-September, the company announced its planned acquisition of [[Napster]] for $121 million.<ref>{{cite news|author=Adegoke, Yinka|date=September 15, 2008|url=http://www.reuters.com/article/mergersNews/idUSN1550308820080915|title=Best Buy To Buy Napster for $121 Million|publisher=[[Reuters]]|accessdate=August 7, 2012}}</ref> A different Best Buy logo, a tag with yellow outline and the "Best Buy" text outside the tag, began to appear in some stores and in some company websites. It was unclear if this logo would replace the current one.{{citation needed|date=January 2013}} |
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On March 9, 2009, Best Buy became the largest electronics retail store ([[Electronic commerce|online]] and [[brick and mortar business|bricks and mortar]]) in the eastern United States, after smaller rival [[Circuit City Stores|Circuit City]] went out of business.<ref>{{cite news|last=Vomhof Jr.|first=John|title=Circuit City To Liquidate, Best Buy Stock Goes Up|url=http://www.bizjournals.com/twincities/stories/2009/01/12/daily48.html|work=[[Minneapolis / St. Paul Business Journal]]|accessdate=August 9, 2012|date=January 16, 2009}}</ref> [[Fry's Electronics]] remains a major competitor in the western United States, while [[hhgregg]] remains competitive in the eastern United States. Many locations feature in-store pickup, which can be arranged through the company's website.<ref>{{cite web|author=Staff|url= http://www.bestbuy.com/site/Help-Topics/Store-Pickup/pcmcat204400050014.c?id=pcmcat204400050014|title=Store Pickup|publisher=Best Buy|accessdate=August 9, 2012}}</ref> In 2009, Best Buy Canada, in partnership with The Carphone Warehouse, opened a Best Buy Mobile [[store-within-a-store]] at all Best Buy locations.<ref>{{cite news|author=Press release|date=August 14, 2009|url=http://www.newswire.ca/en/releases/archive/August2009/14/c5056.html|title=Best Buy Mobile Celebrates Grand Openings in Montreal{{spaced ndash}} August 14th|publisher=Best Buy (via [[CNW Group]])|accessdate=August 7, 2012}}</ref> During October 2009, the website BestBuy.com had a facelift. The font used in the site was changed to the font seen in the alternative logo that had appeared in 2008. In November, Best Buy announced plans to team with [[Roxio]]'s [[CinemaNow]] to launch an on-demand movie download service that would allow customers to [[streaming media|stream]] content to any device sold by Best Buy that connected to the Internet.<ref>{{cite news|author=Crosby, Jackie |date=November 3, 2009|url=http://www.startribune.com/business/69020452.html?elr=KArksLckD8EQDUoaEyqyP4O:DW3ckUiD3aPc:_Yyc:aUUs|title=Best Buy To Offer Movie Downloads{{spaced ndash}} The Retailer Is Readying for the Next Step in Home Movie Watching|publisher=''[[Star Tribune]]''|accessdate=August 8, 2012}}</ref> On December 19, the first Best Buy store in [[Turkey]] opened in [[İzmir]].<ref>{{cite web|author=Çümen, Harun|url=http://www.todayszaman.com/tz-web/news-195966-105-best-buys-first-european-store-opens-in-izmir.html|title=Best Buy's First European Store Opens in İzmir|work=[[Today's Zaman]]|date=December 19, 2009|accessdate=August 8, 2012}}</ref> |
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===2010s=== |
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In 2010, Best Buy announced a joint venture with The Carphone Warehouse in which it would open branded superstores in the United Kingdom and other European countries.<ref name=carphone>{{cite news|author=Staff|url=http://news.bbc.co.uk/1/hi/business/7389291.stm|title= Carphone in £1.1bn US Partnership|accessdate=August 8, 2012|publisher=BBC News|date=May 8, 2008}}</ref> While stores were opened in the UK (with plans for up to 200), the initiative was delayed until the second quarter of 2010 due to the state of the retail market. The first two [[Best Buy Europe#England stores|locations]] opened at The Junction retail park near [[Lakeside Shopping Centre]] in [[Thurrock]], Essex; and near [[Southampton]], Hampshire, at [[Prupim]]'s Hedge End Retail Park.<ref>{{cite web|author=Chesters, Laura|date=August 7, 2009|url= http://www.propertyweek.com/story.asp?storycode=3146413|title=Best Buy Signs Thurrock and Southampton|publisher=''[[Property Week]]''|accessdate=August 8, 2012}}</ref> Four additional stores were opened by the end of 2010, with five more planned for the following year. However, the company's financial struggles in the region led to the closure of [[Best Buy Europe]] by the end of 2011.;<ref>[http://www.carphonewarehouse.com/bestbuy Best Buy UK ceases trading in stores and online.]</ref> instead, the company concentrated on its Carphone Warehouse outlets.<ref>{{cite news|author=Staff|title=Carphone Warehouse To Close All 11 Best Buy Shops|url=http://www.bbc.co.uk/news/business-15616445|publisher=BBC News|accessdate=August 8, 2012|date=November 7, 2011}}</ref> Best Buy also closed a Future Shop location in [[Montreal]]'s [[Saint-Laurent, Quebec|St. Laurent]] borough. |
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In 2011, during the three-month period ended February 26, the company saw its revenue and profits slide, generating a profit of $651 million on revenue of $16.26 billion. In comparison to the same period in 2010, it tallied $15.55 billion in revenue and a $779 million profit.<ref>{{cite news|author=Reisinger, Don|date=March 24, 2011|url= http://news.cnet.com/8301-13506_3-20046752-17.html?tag=mncol;txt|title=Best Buy Revenue, Earnings Slip in 4th Quarter{{spaced ndash}} During the Three-Month Span That Included the Prime Holiday Sales Period, the Consumer Electronics Retailer Took Its Biggest Hit in Entertainment Hardware and Software|publisher=[[CNET]]|accessdate= August 9, 2012}}</ref><ref>{{cite news |url=http://www.forbes.com/sites/greatspeculations/2012/03/30/its-death-by-apple-for-best-buy/|title=It's Death by Apple for Best Buy|work=[[Forbes (magazine)|Forbes]] |first=Nigam|last=Arora|date=March 30, 2012|accessdate=August 9, 2012}}</ref> In 2012, in response to the decline, Best Buy announced plans to undergo a "transformation strategy". Stores began to adopt a redesigned "Connected Store" format, providing the [[Geek Squad]] with a centralized service desk and implementing a "store-within-a-store" concept for Pacific Kitchen & Bath and Magnolia Design Center.<ref>http://blogs.investors.com/click/index.php/home/60-tech/4076-best-buys-new-store-format-borrows-from-apple-stores</ref> In addition, the company closed fifty stores in the U.S., including a high-profile location on [[Newbury Street]] in [[Boston]], [[Massachusetts]].<ref>{{cite web|author=Press release|date=April 14, 2012|url=http://pr.bby.com/phoenix.zhtml?c=244152&p=irol-newsArticle&ID=1683036&highlight=|title=Best Buy Confirms Closure Plans for Remaining 42 U.S. Big Box Stores{{spaced ndash}} Brings Total of Store Closures to 50 by End of 2012{{spaced ndash}} Most Locations Will Permanently Close by May 12; Three Additional Locations To Close by Late Summer|publisher=Best Buy|accessdate=August 9, 2012}}</ref> |
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On April 10, 2012, [[Brian J. Dunn]] resigned as the company's chief executive officer under a mutual agreement for new leadership to address the company's problems. Director G. Mike Mikan was named the company's interim CEO.<ref>{{cite web|author= Press release|url=http://pr.bby.com/phoenix.zhtml?c=244152&p=irol-newsArticle&ID=1681526&highlight=|title=Best Buy Announces Leadership Transition{{spaced ndash}} Interim CEO Named To Lead Company|publisher=Best Buy|date=April 10, 2012|accessdate= August 20, 2012}}</ref> In July, the company planned to cut 2,400 store and Geek Squad jobs, starting immediately, according to a person familiar with the plans.<ref>{{cite web|author=Blessing, Kelly|url=http://www.businessweek.com/news/2012-07-06/best-buy-said-to-cut-2-400-jobs|title=Best Buy Said to Cut 2,400 Jobs|work=Bloomberg Businessweek|date=July 6, 2012|accessdate=August 9, 2012}}</ref> The company began to shift its focus to [[Best Buy Mobile]] stores, primarily in shopping malls. On August 20, 2012, it was announced that [[Hubert Joly]] would be the full time CEO replacing Interim CEO G. Mike Mikan effective September 2012.<ref name=wsj20120820>{{cite web|author=Anupreeta Das & Sharon Terlep |url=http://online.wsj.com/article/SB10000872396390443855804577600184241954866.html |title=Carlson Chief Steps Down To Take Best Buy's Top Job|work=The Wall Street Journal |date=August 20, 2012|accessdate=August 20, 2012}}</ref> |
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==Corporate affairs== |
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===Business operations=== |
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[[Image:Best Buy Corporate Campus.jpg|thumb|Best Buy Corporate Headquarters is located in [[Richfield, Minnesota]], a suburb of Minneapolis]] |
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[[Image:Bestbuy-2edmonton6748.JPG|thumb|Best Buy Store in [[Edmonton|Edmonton, Alberta]]]] |
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[[File:Bestbuystoremap.png|thumb|right|Map of Best Buy stores in the Continental U.S., as of August 2011]] |
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[[File:Salesperson at Best Buy demonstrating Apple IPad.jpg|thumb|Salesman demonstrating the Apple iPad (June 2011)]] |
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Best Buy sells [[consumer electronics]] and a variety of related merchandise, including software, video games, music, DVDs, [[Blu-ray]] discs, mobile phones, [[digital camera]], [[car stereo]]s and [[video camera]]s, in addition to [[home appliance]]s ([[washing machine]]s, [[clothes dryer|dryer]]s, and [[refrigerator]]s), in a [[Commission (remuneration)|non-commissioned]] sales environment. Each store includes installation of car audio and video equipment, on-site installation services, as well as a [[Geek Squad]] "precinct" for computer repair and warranty service and accidental service plans. The building exteriors are typically light brown, with the entrance designed to look like a blue box emerging from the structure. Older locations have a more utilitarian brick building without the blue structure. Corporate employees are under a policy of [[ROWE|Results Only Work Environment]], and is increasingly being integrated at the store level.<ref name=smashing>{{cite web|author=Conlin, Michelle|url=http://www.businessweek.com/magazine/content/06_50/b4013001.htm|archiveurl=http://web.archive.org/web/20110704104405/http://www.businessweek.com/magazine/content/06_50/b4013001.htm|archivedate=July 4, 2011|title=Smashing the Clock|date=December 10, 2006|work=[[BusinessWeek]]<!--was still just "businessweek" in 2006-->|accessdate=August 8, 2012}}</ref> In April 2005, the company was the first major retailer to announce the elimination of all [[Rebate (marketing)|mail-in rebates]].<ref>{{cite journal|author=Vomhof Jr., John|date=January 24, 2006|url=http://www.bizjournals.com/twincities/stories/2006/01/23/daily26.html |title=Best Buy Starts To Eliminate Mail-In rebates|publisher=''[[Minneapolis / St. Paul Business Journal]]''|accessdate=August 8, 2012}}</ref> |
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During September 2008, in an effort to eliminate losses from the Product Replacement Plan, an expanded warranty for smaller electronics, Best Buy changed their product guarantee system to Geek Squad Gadgets and Gizmos.{{Citation needed|date=May 2011}} A notable change under the plan sees customers' gaming consoles sent to a refurbishing site if a hardware failure occurs after 30 days, instead of replacing it with a new one. The title "Gadgets and Gizmos" has since been eliminated, without change to the service procedures. Its Performance Service Plan, offered on many bigger ticket items, became Geek Squad Protection. It includes variable levels of coverage; the standard-level plan operates similarly to the previous system, while new premium-level plans has extra services including limited, free telephone troubleshooting; multi-year Geek Squad anti-virus and spyware protection; HDTV calibration; preventative maintenance checks on major appliances; accidental damage coverage; a 20% trade-in bonus; and prioritization of service claims.<ref>{{failed verification|date=August 2012}} Staff. [http://www.geeksquad.com/protection-plans "Geek Squad{{spaced ndash}} Computers, Home Theaters, Appliances, Online Support & More"]. [[Geek Squad]]. Retrieved May 11, 2011.</ref> Additionally, customers who purchase Geek Squad Protection can claim points that, when accumulated on a Best Buy Reward Zone account, can be used toward future purchases from the store or online. |
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{{As of|2008|12|28|df=US}}, the company operated 1,010 Best Buy Stores, 13 Magnolia Audio Video Stores (specializing in high-end electronics), 7 stand-alone Geek Squad stores, 3 AudioVisions Stores, 13 Best Buy Mobile Stores (standalone) and 17 [[Pacific Sales]] stores (in Southern California, Arizona, and Nevada), all through its U.S. retail subsidiary.{{Citation needed|date=January 2009}} They also operate 51 Best Buy and 140 [[Future Shop]] stores throughout Canada.{{Citation needed|date=January 2013}} In 2003, the company opened its first international global procurement office in Shanghai, and also operates sourcing offices in Beijing and [[Shenzhen]], primarily to reduce costs and increase the speed to market by purchasing products directly from manufacturers. {{As of|2009|1|df=US}}, Best Buy operated five{{citation needed|date=January 2013}} "branded" stores in Shanghai, one "premium" store in Beijing, as well as 151 Five Star Appliance Stores in China. The company operates numerous Best Buy Mobile stores within the U.S. as a joint venture with The Carphone Warehouse, using its successful UK business model. Best Buy Mobile locations offer customers a wider variety of cell phones than their other locations, some of which are "unlocked" phones that can be used on any GSM network. Best Buy Mobile also offers services comparable to those from carrier stores, including but not limited to a number transfer machine, warranty service on any phone, loaner phones, and the most popular carriers. Most current{{When|date=January 2010}} Best Buy Mobile stores are located in or near the Northeast region of the U.S., though the company is expanding such that most or all U.S. locations will include Best Buy Mobile services by the end of 2008.<ref>{{cite web|author=Press release|url=http://bestbuymedia.tekgroup.com/article_display.cfm?article_id=4555|archiveurl=http://web.archive.org/web/20080516121340/http://bestbuymedia.tekgroup.com/article_display.cfm?article_id=4555|archivedate= May 16, 2008|title=Best Buy, a World-Leading Consumer Electronics Retailer, and The Carphone Warehouse, a World-Leading Independent Mobile Phone Retailer, To Create a New Company|accessdate=August 8, 2012|publisher=Best Buy|date=May 8, 2008}}</ref> |
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With the acquisition of Seattle-based [[Speakeasy (ISP)|Speakeasy, Inc.]], Best Buy will be able to offer broadband and [[VoIP]] services to small businesses through their Best Buy for Business unit.<ref>{{cite news|url= http://www.reuters.com/article/mergersNews/idUSWEN580320070327|title=Best Buy To Buy Voice and Data Services Provider|author=Staff|publisher=[[Reuters]]|date=March 27, 2007|accessdate=August 8, 2012}}</ref> Best Buy launched Best Buy Connect on July 2010 to offer its own brand of mobile broadband to commercial customers. On March 28, 2011, with the partnership of [[Clearwire]], 4G broadband was added to Best Buy Connect's offerings.<ref>{{cite web|author=Staff |date=March 30, 2011|url=http://www.mobiletechnews.com/info/2011/03/30/123213.html|title=Best Buy Connect Launches 4G Mobile Broadband Service Via Clearwire|publisher=[[Mobile Tech News]]|accessdate=August 8, 2012}}</ref> The domain ''bestbuy.com'' attracted at least [http://siteanalytics.compete.com/bestbuy.com?metric=uv 159 million visitors] annually by 2008 according to a [[Compete.com]] survey.{{Citation needed|date=January 2010}} On February 15, 2009, the company started an electronics recycling program.<ref>{{failed verification|date=August 2012}} Staff (undated). [http://www.bestbuy.com/site/olspage.jsp?type=category&id=pcmcat149900050025&DCMP=rdr0001422 "Recycle{{spaced ndash}} No Matter Where You Bought It, We'll Recycle It"]. Best Buy. Retrieved August 8, 2012.</ref> In late August 2010, Best Buy launched Video Game Trade-Ins and was now buying used video games, just like [[GameStop]]. The Game Trade-Ins were located in over 600 Best Buy Stores in the U.S. On November 12, 2010, the first "Connected" Best Buy were to open in [[South Charleston, West Virginia]]. The "Connected" store was the first of many prototype stores that were being tested in select stores in the [[Pittsburgh, Pennsylvania]]; and [[Las Vegas Valley|Las Vegas]], [[Nevada]], markets. These stores presented more opportunities for networking and connections outside of normal electronics. Former Best Buy chief executive Brian Dunn described it as a "connected world strategy"<ref>{{cite news|url= http://minnesota.publicradio.org/display/web/2011/11/07/best-buy-uk-stores-mobile-venture/|title=Best Buy's strategy to keep customers connected|date=November 7, 2011|accessdate=January 1, 2013}}</ref> to set Best Buy apart from other electronics retailers. Customer Centricity is the name of a former business movement centered on catering to specific customer needs and behaviors.<ref name=giantgamble/> One of the things the company did for some segments was to create a personal shopping assistant, so that a customer could call and make an appointment for their shopping trip.<ref name=giantgamble/> |
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===Exclusive brands=== |
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*Dynex{{spaced ndash}} Discount electronic and computer equipment such as HDTVs, Blu-ray players, storage media, data and power cables, [[webcams]], and office supplies. It is the company's more limited house brand. |
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*[[Geek Squad]]{{spaced ndash}} Repairs of old computers and setup of new computers with various software and hardware upgrades. |
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*Init{{spaced ndash}} Storage products such as media storage, equipment bags, totes and furniture for home theaters. |
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*Insignia{{spaced ndash}} Discount electronic equipment such as HDTVs, Blu-ray players, home-theater systems, digital imaging and GPS devices. It is the company's signature house brand that competes with more well-known brand names. |
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*Platinum Cases{{spaced ndash}} Cases and belt clips for BlackBerry and Android Cell Phones. Manufactured by Seidio. |
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*RocketFish{{spaced ndash}} Cables primarily used with home-theater installation and setup as well as on computer and gaming accessories. |
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*RocketFish Gaming{{spaced ndash}} Gaming division of RocketFish. |
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*RocketFish Mobile{{spaced ndash}} Cases, gel skins, clips and chargers for cell phones, GPS, and other select products. |
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*vpr Matrix (discontinued){{spaced ndash}} Personal computers and accessories including desktops, notebooks and computer monitors.{{clarify timeframe|date=August 2012}} |
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===Sponsorships=== |
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{{Unreferenced section|date=January 2010}} |
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*Best Buy sponsors a number of Baseball clubs, including the [[Minnesota Twins]]. |
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*Best Buy also sponsors the "Kiss Cam" at [[Busch Stadium]] for [[St. Louis Cardinals]] games. |
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*Best Buy was the jersey sponsor for [[Major League Soccer|MLS]] team [[Chicago Fire S.C.|Chicago Fire]] from 2008 to 2010.<ref>{{cite web|author=Firchau, Nick|date=December 15, 2010|url=http://www.mlssoccer.com/news/article/fire-seek-new-jersey-sponsor-2011|title=Fire Seek New Jersey Sponsor for 2011|publisher=[[Major League Soccer]]|accessdate=August 8, 2012.}}</ref> |
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*Best Buy is a sponsor for [[Premier League|English Premier League]] team [[Everton F.C.]] pitch-side advertisements. |
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*Best Buy sponsors the [[Roush Fenway Racing]] No. 17 [[Ford Fusion (Americas)|Ford Fusion]] driven by [[Ricky Stenhouse Jr.]] and the No. 99 Ford Fusion driven by [[Carl Edwards]] in the [[NASCAR]] [[Sprint Cup Series]]. |
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*Best Buy sponsors the [[Vancouver Canucks]] of the [[National Hockey League]] which also includes an up-scale box called the "Best Buy Club". |
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In January 2012, Best Buy helped fund the annual banquet of the [[Council on American–Islamic Relations]] (CAIR) as a "Platinum Sponsor".<ref>{{failed verification|date=August 2012}} {{cite web |url=https://www.facebook.com/CAIR.Minnesota|title=CAIR-Minnesota Timeline Profile |publisher=[[Council on American–Islamic Relations]] (CAIR-Minnesota; via its Facebook channel)|date=January 23, 2012|accessdate=August 8, 2012 |quote=CAIR-MN is proud to announce Best Buy as the Platinum Sponsor for our 5th Anniversay ''[sic]'' Banquet}}</ref> |
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===Expansion plans=== |
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During this expansion Best Buy will also launch dozens more Geek Squad and Best Buy Mobile stand-alone stores in prevailing markets. The company has experimented with Magnolia Home Theatre stand-alone stores in demographics just outside New York City, Chicago, Dallas, and Orlando; the stores took in more than $300 million in the first year of operation combined. With the fall of Circuit City nearly 10% of the market place was up for grabs with Best Buy snatching most of it but not without Walmart far behind.{{Citation needed|date=November 2009}} In addition, Best Buy opened a new club-style store known as Warehouse B north of [[Cincinnati, Ohio]], in October 2011. It featured a no-frills atmosphere with most products for sale placed on pallets. Warehouse B offered big discounts on many new old stock and refurbished products ranging from electronics to appliances to jewlery.<ref>{{failed verification|date=August 2012}}{{cite web|url=http://www.warehouseb.com/|title=Welcome|publisher=[[Warehouse B]]|date= November 30, 2011|accessdate=August 8, 2012}}</ref> On December 4, 2012 Warehouse B announced it will close in January 2013.{{citation needed|date=December 2012}} The store closed on January 10 <ref>www.warehouseb.com</ref>. |
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'''Best Buy's Sales to Customers by Geographical Regions in 2009'''<ref>{{cite web|url= http://www.wikinvest.com/stock/Best_Buy_(BBY)/Geographic_Information#FilingDocumentSection1932165|title=Geographic Information|publisher=[[Wikinvest]]|date=April 29, 2009|accessdate=August 8, 2012.}}</ref> |
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{| |
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|- style="text-align:center; background:#f0f0f0;" |
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||'''Geographic Region''' |
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||'''Total Sales ( in millions)''' |
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|- |
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| '''United States'''|| 35,070 |
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|- |
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|'''Canada''' || 5,174 |
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|- |
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|'''Europe'''|| 3,205 |
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|- |
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|'''People's Republic of China''' || 1,558 |
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|- |
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|'''Other Area'''|| 8 |
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|} |
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{{see also|Best Buy Europe}} |
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From June 2009, there were eight Best Buy stores open in the United Kingdom, operated as part of a joint-venture with [[The Carphone Warehouse]].<ref name=shuttercpw>{{cite web|author=Kunert, Paul|url=http://www.channelregister.co.uk/2011/11/07/best_buy_closes_megastores/|title=Best Buy To Shutter All UK Megastores{{spaced ndash}} Dixons Sent 'Em Packing|publisher=[[The Register#Content|The Channel Register]]|date=November 7, 2011|accessdate=August 8, 2012}}</ref> The first to open was in [[Lakeside Shopping Centre|Thurrock]], with later branches opening in [[Croydon]], [[Derby]], [[Hayes, Middlesex|Hayes]], Liverpool, [[Merry Hill Shopping Centre|Merry Hill]] and [[Southampton]] following, with the most recently opened stores in [[Nottingham]] and [[Rotherham]].{{citation needed|date=January 2013}} |
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On November 7, 2011, it was announced that all eleven UK stores would close, because of huge losses of close to £140m. All UK stores and online operations have now closed.{{Citation needed| date=October 2012}} |
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According to ''[[MCV (magazine)|MCV]]'' magazine this was largely attributed to the company's delayed entrance into the UK market, and also because it opened stores during a recession.<ref>{{cite web|author=French, Michael|url= http://www.mcvuk.com/news/read/bye-bye-for-best-buy-uk-big-box-chain-to-close-says-report/087170|title=Bye-Bye for Best Buy UK? Big Box Chain To Close, Says Report | work=[[MCV (magazine)|MCV]]|date=November 6, 2011|accessdate=August 8, 2012}}</ref><ref>{{cite web|author=Wooden, Andrew|url=http://www.mcvuk.com/news/read/best-buy-uk-withdrawal-confirmed/087187|title=Best Buy UK Withdrawal Confirmed|work=[[MCV (magazine)|MCV]]|date=November 7, 2011|accessdate=August 8, 2012}}</ref> |
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On February 22, 2011, Best Buy closed all nine stores in the People's Republic of China without prior notice to customers and media. According to the announcement on the official website of Best Buy China, it was to continue to invest in electronics retail markets in China. The investment project was to include opening more than 50 "Five Star Electronic" branded stores across the country. As of May 10, 2012, there are 200 opened stores throughout mainland China.<ref>{{cite web|url= https://www.assurantsolutions.com/news/news_05102012.html|title=Five Star, Best Buy's Brand in China, Partners with Assurant Solutions to Provide Extended Protection for its Retail Customers|date=May 10, 2012|accessdate=January 1, 2013}}</ref> |
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==Criticism and controversies== |
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[[File:Best Buy in-store pickup parking space sign at the location on Tustin Avenue in Orange California.jpg|thumb|x200px|A typical sign reserving a [[parking space]] for customers who will be in and out of the store quickly, often near the [[Disability#United States|handicap]] spaces, at a location in [[Orange, California]]]] |
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[[File:Best Buy fuel efficient parking space sign in Carmel Mountain San Diego.jpg|thumb|x200px|One of three such signs (much less common than the signs above) at the [[Carmel Mountain Ranch|Carmel Mountain, San Diego]] location]] |
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{{Criticism section|date=December 2011}} |
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===Warranty=== |
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In 2000, two Florida consumers brought a lawsuit against the company, alleging that it engaged in fraudulent business practices related to the sale of [[extended warranty|extended warranties]] (or, more accurately, [[service plan]]s). The suit claimed that store employees had misrepresented the manufacturer's [[warranty]] in order to sell its own Product Service/Replacement Plan and that Best Buy had "entered into a corporate-wide scheme to institute high-pressure sales techniques involving the extended warranties" and that the company used "artificial barriers to discourage consumers who purchased the 'complete extended warranties' from making legitimate claims."<ref>{{cite web|author=John H. Beisner and Jessian Davidson Miller|date=September 2001|url=http://www.manhattan-institute.org/html/cjr_3_part2.htm|title=They're Making a Federal Case out of It ... In State Court|publisher=''[[Civil Justice Report]]''|volume=3|work=[[Manhattan Institute for Policy Research#Center for Legal Policy|Center for Legal Policy at the Manhattan Institute for Policy Research]]|accessdate=August 8, 2012}}</ref> The company ultimately settled for $200,000, but admitted no wrongdoing.<ref>{{cite web|url= http://www.cbc.ca/marketplace/pre-2007/files/money/extended_warranties/bestbuy.html|title=Best Buy, Future Shop and extended warranties|publisher=[[CBC.ca]]|accessdate=January 1, 2013}}</ref> |
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{{citation needed span|date=August 2012|text=In 2009, a class-action lawsuit was launched against the company. The lawsuit addressed the same issue. Several consumers were outraged by the sales tactics allegedly used by store employees to sell its Performance Service Plans. The consumers were supposedly misled into thinking that the plan covered all types of damages and that they would receive a new product if they were to bring the product back to the store within the service period. According to the lawsuit, sales associates allegedly failed to disclose the details of the service plan. The results of the lawsuit are still pending,{{clarify timeframe|date=August 2012}} and it is unknown whether the misunderstanding was a result of misinformation given out by sales associates, or by a lack of understanding on the part of the customer.}} |
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===Pricing=== |
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In the second quarter of 2007, [[Connecticut Attorney General]] [[Richard Blumenthal]] ordered an investigation into the company's use of an in-store website alleged to have misled customers on item sales prices.<ref>{{cite news|author=Staff|date=May 27, 2007|url=http://www.cnbc.com/id/18846852|title=Best Buy Accused of Overcharging In-Store Shoppers|publisher=[[Associated Press]] (via [[CNBC]])|accessdate=August 8, 2012}}</ref> In December 2007, the ''[[Los Angeles Times]]'' reported on the same issue in which some customers claimed they thought they were surfing the Internet version of bestbuy.com at an in-store kiosk only to learn that the site reflected in-store prices only. In response, company spokesperson Sue Busch indicated the in-store kiosks were not intended for price-match purposes and rather a means to navigate in-store availability. Since the initial investigation, a banner was placed on the in-store site to make its customers more aware of the difference.<ref>{{cite news|url= http://www.latimes.com/business/la-fi-lazarus23dec23,1,5748783.column?track=rss|title=Best Buy Kiosks Not Connected to Internet|last=Lazarus|first=David |publisher=''Los Angeles Times''|date=December 23, 2007|accessdate=August 8, 2012}}</ref> |
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Similar pricing errors occurred in July 2009, when the [[Palm Pre]] [[multimedia]] [[smartphone]] was mistakenly sold for $99.99 (versus the retail of $199.99), and Best Buy honored some of the sales.{{citation needed|date=January 2013}} Best Buy regularly exercises the right to cancel the orders of errors on its site. |
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===Analog televisions=== |
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In April 2008, the [[Federal Communications Commission|U.S. Federal Communications Commission]] (FCC) fined the company $280,000 for not alerting customers that the [[analog television]]s it sold would not receive over-the-air stations after the [[digital television transition|digital transition]] on June 12, 2009.<ref>{{cite news |url=http://www.latimes.com/technology/la-fi-tv11apr11,1,152881.story |title=Retailers Fined over Digital TV{{spaced ndash}} Consumers Are Being Deceived About the Upcoming Demise of Analog, the FCC Says|accessdate=August 8, 2012|author=Puzzanghera, Jim |date=April 11, 2008|work=Los Angeles Times|archiveurl=http://web.archive.org/web/20080415120919/http://www.latimes.com/technology/la-fi-tv11apr11,1,152881.story <!-- Bot retrieved archive -->|archivedate=April 15, 2008}}</ref> The company was challenging{{When|date=January 2010}} this ruling by the FCC saying it was and is in compliance with current FCC regulations pertaining to the digital transition. |
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===Environmental issues=== |
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It was one of several large companies named by [[Greenpeace]] in 2007 for purchasing raw materials or manufactured products derived thereof from logging companies that, in the opinion of Greenpeace, contribute to unethical [[deforestation]] of [[taiga]] in Canada.<ref>{{cite web|author=Press release|url=http://www.greenpeace.org/usa/press-center/releases2/companies-revealed-to-be-purch |title=Companies Revealed To Be Purchasing Forest Destruction{{spaced ndash}} Three Logging Firms Responsible for Majority of Destruction of Boreal Forest|publisher=[[Greenpeace]]|date=August 20, 2007 |accessdate=August 8, 2012}}</ref> |
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Since that time, however, the company launched what it calls Greener Together to increase the energy efficiency of its products as well as reduce consumer waste through more recyclable packaging and proper disposal of certain electronic components such as rechargeable batteries, and empty ink cartridges.<ref>{{cite web|url=http://earth911.com/news/2009/01/26/best-buy-to-launch-e-cycling-at-all-locations/|title=Best Buy To Launch E-cycling at All Locations|author=Jennifer Berry|date=January 26, 2009|accessdate=January 1, 2013}}</ref> |
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As a way to improve its image and past environmental issues, the company introduced a recycling program in 2009 that has since collected nearly half-a-billion pounds of consumer electronics and e-waste and is available at all their stores for free. These items are then handed over to certified recyclers in the U.S. for proper recycling. The company's goal is to collect one billion pounds of recycling.<ref>{{cite web|last=Aston|first=Adam|url=http://www.greenbiz.com/blog/2012/04/24/how-best-buy-makes-money-recycling-america%E2%80%99s-electronics-and-appliances?page=0%2C1 |title=How Best Buy Makes Money Recycling America's Electronics|publisher=[[GreenBiz]]|date=April 24, 2012|accessdate=August 8, 2012}}</ref> |
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It also has been named to the [[United States Environmental Protection Agency|U.S. Environmental Protection Agency]] top-50 list of the largest green-power purchasers. In 2011, the company purchased nearly 119 million kilowatt-hours (kWh) of green power{{spaced ndash}} electricity generated from renewable resources, such as wind, solar, geothermal, biogas, biomass and low-impact hydro{{spaced ndash}} demonstrating a proactive choice to support renewable energy alternatives.<ref>{{cite web|author= Press release|url=http://phx.corporate-ir.net/phoenix.zhtml?c=244152&p=irol-newsArticle&ID=1695179&highlight=|title=Statement: Best Buy Recognized Among Nation's Green Powered Organizations by U.S. EPA{{spaced ndash}} Best Buy Reduces Carbon Emissons Through Renewable Energy Alternativaes|publisher=Best Buy (via [[Thomson Reuters]] Investor Relation Services)|date=May 11, 2012|accessdate=August 8, 2012}}</ref> |
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===Misconduct by leadership=== |
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Schulze, the company's founder, stepped down as chairman of the board in May 2012, after he failed to notify the company's audit committee of misconduct by Dunn, who had a close personal relationship with a female employee while he was the company's chief executive officer. Hatim Tyabji, chairman of the audit committee, replaced Schulze in June.<ref>{{registration required|date=August 2012}} {{cite news|author= Staff|title=Best Buy Chairman Steps Down|date=May 14, 2012|url=http://www.nytimes.com/aponline/2012/05/14/business/ap-us-best-buy-chairman.html| publisher=Associated Press (via ''[[The New York Times]]'')|accessdate=May 14, 2012}}</ref><ref>{{cite web|author=Staff|title=Best Buy: Form 8-K (SEC Filing)|url=http://phx.corporate-ir.net/phoenix.zhtml?c=83192&p=irol-SECText&TEXT=aHR0cDovL2lyLmludC53ZXN0bGF3YnVzaW5lc3MuY29tL2RvY3VtZW50L3YxLzAwMDA3NjQ0NzgtMTItMDAwMDQ0L3htbA%3d%3d|publisher= Best Buy (via [[Thomson Reuters]] Investor Relation Services)|date=May 12, 2012|accessdate=August 8, 2012}}</ref> |
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==References== |
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{{Reflist|30em}} |
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==External links== |
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{{Sister project links|Best Buy}} |
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*[http://www.bestbuy.com/ Official website] |
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*[http://m.bestbuy.com/m/e/ Official mobile website] |
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*[http://www.bestbuybusiness.com/ Best Buy for Business] |
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*[http://www.bestbuy.ca/ Best Buy Canada] |
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*[http://www.bestbuycanadaltd.ca/ Best Buy Canada Ltd.] ''(corporate website)'' |
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[[Category:1966 establishments in the United States]] |
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[[Category:Retail companies established in 1966]] |
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[[Category:Companies listed on the New York Stock Exchange]] |
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Revision as of 19:51, 4 March 2013
Give me my refund!!!!!!