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===Services===
===Services===

Revision as of 07:55, 27 August 2013

Infosys BPO Limited
Company typeDivision
IndustryBusiness Process Outsourcing
Founded2002
HeadquartersElectronic City, Bengaluru, India
Area served
Worldwide
Key people
Gautam Thakkar (CEO & MD), Abraham Mathews (CFO), Raghavendra K (Vice President and Head - HR),
Services
List
  • Business Platforms
  • Customer Service Outsourcing
  • Finance and Accounting
  • Human Resources Outsourcing
  • Legal Process Outsourcing
  • Sales and Fulfillment
  • Sourcing and Procurement Outsourcing
  • Business Transformation Services
  • Indian Domestic BPO
RevenueIncrease US$ 583 million (FY 12-13)(year ending March 31, 2013)
Number of employees
24,634 (as of March 31, 2013)
ParentInfosys
Websitewww.infosysbpo.com
Infosys Banglore Campus
InfosysBanglore

Infosys BPO Limited (formerly Progeon Limited) is the BPO (Business Process Outsourcing) subsidiary of Infosys Limited (formerly Infosys Technologies Limited). Infosys BPO closed FY 12-13 with a revenue of US$ 583 million and 24,634 employees in 19 centers worldwide serving 138 clients.

History

The company was started as Progeon Limited in April 2002 and is today amongst the top BPOs in India according to NASSCOM.[1] It was started as a 74% and 26% joint venture between Infosys and Citibank Investments. In 2006 Infosys bought out Citibank's share at a price of Rs. 592 per share, Citibank having invested at Rs 0.20 per share.

Operations

Infosys BPO operates in India, the Czech Republic, Poland, Mexico, Brazil, USA, China, the Philippines, Australia and Costa Rica. It has headquarters in Bangalore, India. About 60% business of Infosys BPO comes from overlapping clients with the parent Infosys Ltd.[2]

Locations

It has operations in:

Services

Awards and Recognitions

Infosys BPO won two BPO Excellence Awards 2012 trophies in the BPO Innovation of the Year and the Operational Excellence & Quality Award categories.[3]

Infosys BPO won two awards under the organizational category – 'Award for Best HR Strategy in Line with Business' and the 'Diversity Impact Award' at Asia's Best Employer Brand Awards 2012.[4]

Infosys BPO received e-SCM-SP Capability Level 5 Certificate from Carnegie Mellon University's ITSqc in 2009.[5]

Acquisitions

  • In July 2007, Infosys BPO signed a $28 million deal to acquire finance back-offices of Royal Philips spread in India, Poland and Thailand. [6][7]
  • In December 2009, Infosys BPO acquired Atlanta-based McCamish Systems for about $38 million.[8]
  • In December 2011, Infosys BPO acquired Australia-based Portland Group for about AUD 37 million.[9] Portland Group provides strategic sourcing and category management services.[10]
  • In September 2012, Infosys BPO acquired US-based Marsh BPO for an undisclosed amount to expand its presence in the group life insurance space. Marsh BPO, based in Des Moines, Iowa has 87 employees and serves seven insurers and covers more than 600,000 insured lives. Marsh BPO will be absorbed in McCamish Systems.[11][12]

Its organic growth performance has been rated as exemplary and best amongst its peers by a leading BPO research firm.[13] With a merger and acquisitions team of its own it is looking at a target of doubling the annual revenue to $1 billion, with the help of inorganic growth.[14]

  • Infosys Bangalore Campus
    Infosys Bangalore Campus
  • The Pyramid shaped building at Electronics City campus
    The Pyramid shaped building at Electronics City campus
  • Cycling inside Infosys
    Cycling inside Infosys
  • Infosys Pune Food Court on a "wet day".
    Infosys Pune Food Court on a "wet day".
  • Infosys, Pune DC, Under Construction ECC as reflected on SDB-4.
    Infosys, Pune DC, Under Construction ECC as reflected on SDB-4.

References

  1. ^ "NASSCOM Industry Rankings". nasscom.com. Retrieved 1-Aug-13. {{cite web}}: Check date values in: |accessdate= (help)
  2. ^ "Infosys BPO looking for buyouts to double its revenues to $1 bn". Economic Times. Retrieved 1 August 2013.
  3. ^ "BPO Excellence Awards 2012". starsoftheindustry.com. Retrieved 1 August 2013.
  4. ^ "Asia's Best Employer Brand Awards 2012". employerbrandingawards.com. Retrieved 1 August 2013.
  5. ^ "eSCM-SP Certified Organizations". itsqc.org. Retrieved 1 August 2013.
  6. ^ "Infosys buys Philips BPO for Rs 110 cr". Business Standard. Retrieved 1 August 2013.
  7. ^ "Sale and Purchase Agreement with Koninklijke Philips Electronics NV (Philips)". bseindia.com. Retrieved 1 August 2013.
  8. ^ "Infosys BPO to acquire US company McCamish". Deccan Herald. Retrieved 1 August 2013.
  9. ^ "Infosys BPO looking for buyouts to double its revenues to $1 bn". Economic Times. Retrieved 1 August 2013.
  10. ^ "Infosys BPO signs definitive agreement to acquire Portland Group Pty Ltd in Australia". bizjournals.com. Retrieved 1 August 2013.
  11. ^ "Infosys BPO buys US-based firm Marsh". The Business Line. Retrieved 1 August 2013.
  12. ^ "McCamish Systems enhances its presence in the voluntary group life insurance business". marketwatch.com. Retrieved 1 August 2013.
  13. ^ "As InfosysBPO reaches the $500m mark, is it ready for the big-time?". HorsesForSources. Retrieved 1 August 2013.
  14. ^ "Despite senior exits, Infosys BPO is stable: D Swaminathan". Economic Times. Retrieved 1 August 2013.
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