Enterprise output management

Enterprise output management (EOM) is an information technology practice that deals with the organization, formatting, management and distribution of data that is created by enterprise applications like banking information systems, insurance information systems, ERP (enterprise resource planning systems), CRM (customer relationship management), retail systems and many others.

Gartner research estimates the market of EOM solutions at $441 Million with 5% growth rate between 2006–2010. Distributed output management is defined by Gartner as middleware that drives the output process and supports the automated creation and delivery of business process and ad hoc documents. Middleware is software that is bridging between different software applications in terms of data formats, languages, communication protocols, etc.

Enterprise output management has the potential of reducing the cost of traditional printing by using digital output channels like email, fax and portals. The realization of this potential is depends on the adoption of these channels by the target customer group and is also directly affected by the cost of localized broadband.

Notable systems and manufacturers

• Uniserve [1] Intense Technologies Enterprise Output Management
• Pitney Bowes [2] Pitney Bowes PI Output Management
• Symtrax Compleo Suite
• Unisys Enterprise Output Manager
• OpenText StreamServe
• Systemware Inc. Content Server
• Adobe LiveCycle
• HP Exstream
• GMC Inspire GMC Software
• ISIS Papyrus
• Thunderhead
• Actuate Corporation Xenos Group
• Inventive Designers
• docPIPE DocuMatrix
• Neopost