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On 13 July 2009 Ocado released their first app for the [[iPhone]]. The app, called 'Ocado on the Go', allows users to do their grocery shopping without the need of a PC.<ref>{{cite web|url=http://www.ocado.com/webshop/content/information3/iphone|title=devoted to your shopping|publisher=Ocado|accessdate=21 July 2010}}</ref> On 19 April 2010 the company extended the app to [[Android (operating system)|Android]] devices. The Android app has a number of features that the iPhone app does not have, including the ability to control the app using only the voice.<ref>{{cite web|url=http://www.internetretailing.net/2010/04/ocado-android-app-allows-mobile-grocery-shopping-using-voice/ |title=Ocado Android app allows mobile grocery shopping using voice|publisher=Internet Retailing|date=19 April 2010|accessdate=21 July 2010}}</ref>
On 13 July 2009 Ocado released their first app for the [[iPhone]]. The app, called 'Ocado on the Go', allows users to do their grocery shopping without the need of a PC.<ref>{{cite web|url=http://www.ocado.com/webshop/content/information3/iphone|title=devoted to your shopping|publisher=Ocado|accessdate=21 July 2010}}</ref> On 19 April 2010 the company extended the app to [[Android (operating system)|Android]] devices. The Android app has a number of features that the iPhone app does not have, including the ability to control the app using only the voice.<ref>{{cite web|url=http://www.internetretailing.net/2010/04/ocado-android-app-allows-mobile-grocery-shopping-using-voice/ |title=Ocado Android app allows mobile grocery shopping using voice|publisher=Internet Retailing|date=19 April 2010|accessdate=21 July 2010}}</ref>

⚫
== Name ==
⚫
Jez Frampton, CEO of Interbrand and non-executive director of Ocado, claims the name "Ocado" is a made up word and meant to be evocative of fresh fruit. The name forms a large part of the word "[[Avocado]]", a type of fruit.<ref>[http://www.brandrepublic.com/opinion/939873/ Mark Kleinman on marketing and the City: Can Ocado deliver more?] Brand Republic, 22 September 2009</ref>

== Ocado Values ==
Our Vision "and proposition to customers – is shopping made easy"<ref>{{Cite web|title = Our values|url = http://www.ocadogroup.com/who-we-are/our-values.aspx|website = www.ocadogroup.com|accessdate = 2015-05-30}}</ref>

====== Going the extra mile ======
We always give our customers the kind of service we’d like to receive. We deliver on our promises, whether trudging through snow to deliver precious Christmas orders, or successfully building Morrisons.com from scratch to launch in just seven months.<ref>{{Cite web|title = Our values|url = http://www.ocadogroup.com/who-we-are/our-values.aspx|website = www.ocadogroup.com|accessdate = 2015-05-30}}</ref>

====== Deliver happiness ======
We aim to find the best and simplest way to help our customers, to make shopping easy and convenient for them, and give them more time to spend on more important things. You might call it “feel good shopping”.<ref>{{Cite web|title = Our values|url = http://www.ocadogroup.com/who-we-are/our-values.aspx|website = www.ocadogroup.com|accessdate = 2015-05-30}}</ref>

====== Hungry ======
We want to do so very much; our work has only just begun. We are driven to do better; to find new, smarter ways to solve problems. That's how we’ll continue to delight our customers and thrive as a business.<ref>{{Cite web|title = Our values|url = http://www.ocadogroup.com/who-we-are/our-values.aspx|website = www.ocadogroup.com|accessdate = 2015-05-30}}</ref>


==Operations==
==Operations==
Line 51: Line 66:
The company has a [[warehouse]]-based model operating from purpose-built picking centres, purely online without any physical shops. The regional hubs are based in [[Hertfordshire]] and [[Warwickshire]].<ref>[http://www.express.co.uk/finance/city/376350/Ocado-starts-to-deliver-on-its-promises Ocado starts to deliver on its promises] ''Daily Express'', 8 February 2013</ref>
The company has a [[warehouse]]-based model operating from purpose-built picking centres, purely online without any physical shops. The regional hubs are based in [[Hertfordshire]] and [[Warwickshire]].<ref>[http://www.express.co.uk/finance/city/376350/Ocado-starts-to-deliver-on-its-promises Ocado starts to deliver on its promises] ''Daily Express'', 8 February 2013</ref>


During 2014 the continued expansion of the online grocery market required Ocado to look for 1,000 new team members to start working immediately all across the country. 300 were needed to start work in Dordon (Ocado Customer Fulfillment Centre). <ref>{{Cite web|title = Hundreds more jobs announced at Ocado in Dordon, Tamworth|url = http://www.tamworthherald.co.uk/Hundreds-jobs-announced-Ocado-Dordon-Tamworth/story-24525067-detail/story.html|accessdate = 2015-05-30}}</ref>
⚫
==Name==
⚫
Jez Frampton, CEO of Interbrand and non-executive director of Ocado, claims the name "Ocado" is a made up word and meant to be evocative of fresh fruit. The name forms a large part of the word "[[Avocado]]", a type of fruit.<ref>[http://www.brandrepublic.com/opinion/939873/ Mark Kleinman on marketing and the City: Can Ocado deliver more?] Brand Republic, 22 September 2009</ref>


==See also==
==See also==

Revision as of 11:17, 30 May 2015

Ocado Group plc
Company typePublic limited company
LSE: OCDO
IndustryInternet retail
Founded2000[1]
FounderJonathan Faiman, Jason Gissing and Tim Steiner
Headquarters
Hatfield, Hertfordshire
,
United Kingdom
Area served
South East England, Midlands, North West England, the South Coast of England and most of Yorkshire, South West England and South Wales
Key people
The Lord Rose of Monewden, Chairman
Tim Steiner, CEO
ServicesGroceries, consumer goods
Revenue£948.9 million (2014)[2]
£16.3 million (2014)[2]
£7.3 million (2014)[2]
Websitewww.ocado.com

Ocado is an online supermarket.[3] Ocado has been voted the best online supermarket in the UK by Which? readers every year since 2010.[1][4] The company was floated on the London Stock Exchange on 21 July 2010 and is currently a member of the FTSE 250 Index, with headquarters just outside London in Hatfield, Hertfordshire .

History

An Ocado delivery in progress

Ocado was founded in April 2000 by Jonathan Faiman, Jason Gissing and Tim Steiner, former merchant bankers with Goldman Sachs. Ocado was launched in January 2000 as a concept and started trading as a business in partnership with Waitrose in January 2002. When the company first started, Faiman, Gissing and Steiner ran every part of the business themselves.[5]

In September 2006, Michael Grade became non-executive chairman of Ocado, shortly after Goldman Sachs were appointed as financial advisers. This led to perennial speculation that the business would seek a listing on the stock market. In July 2009 Ocado confirmed it was planning a stock market flotation.

In November 2008, the John Lewis Partnership transferred its shareholding of 29% into its staff pension fund. It also agreed a five-year supply deal with the business, replacing its previous one-year rolling deal.[6] This deal was replaced in May 2010 with a 10-year branding and supply agreement.[7] Procter & Gamble took a 1% stake in the company the same year.[8] In February 2011, the John Lewis pension fund sold off its entire Ocado shareholding.[9]

On 13 July 2009 Ocado released their first app for the iPhone. The app, called 'Ocado on the Go', allows users to do their grocery shopping without the need of a PC.[10] On 19 April 2010 the company extended the app to Android devices. The Android app has a number of features that the iPhone app does not have, including the ability to control the app using only the voice.[11]

Name

Jez Frampton, CEO of Interbrand and non-executive director of Ocado, claims the name "Ocado" is a made up word and meant to be evocative of fresh fruit. The name forms a large part of the word "Avocado", a type of fruit.[12]

Ocado Values

Our Vision "and proposition to customers – is shopping made easy"[13]

Going the extra mile

We always give our customers the kind of service we’d like to receive. We deliver on our promises, whether trudging through snow to deliver precious Christmas orders, or successfully building Morrisons.com from scratch to launch in just seven months.[14]

Deliver happiness

We aim to find the best and simplest way to help our customers, to make shopping easy and convenient for them, and give them more time to spend on more important things. You might call it “feel good shopping”.[15]

Hungry

We want to do so very much; our work has only just begun. We are driven to do better; to find new, smarter ways to solve problems. That's how we’ll continue to delight our customers and thrive as a business.[16]

Operations

Ocado's warehouse in Hatfield

Ocado's products include own brand groceries from the Waitrose supermarket chain as well as a selection of name brand groceries and other items, including flowers, toys and magazines.[17] A range of Carrefour's products are also sold via Ocado.[18]

The company has a warehouse-based model operating from purpose-built picking centres, purely online without any physical shops. The regional hubs are based in Hertfordshire and Warwickshire.[19]

During 2014 the continued expansion of the online grocery market required Ocado to look for 1,000 new team members to start working immediately all across the country. 300 were needed to start work in Dordon (Ocado Customer Fulfillment Centre). [20]

See also

References

  1. ^ a b "Ocado History". Ocado. 2011. Retrieved 2 February 2014.
  2. ^ a b c "Preliminary Results 2013" (PDF). Ocado. Retrieved 31 March 2015.
  3. ^ Pratley, Nils (17 May 2013). "Divorce from Waitrose now the only risk for Ocado". The Guardian. UK. Retrieved 9 January 2013.
  4. ^ "Supermarkets compared - Best and worst supermarkets - Leisure - Which? Home & garden". which.co.uk. Retrieved 31 March 2015.
  5. ^ "Ocado Factsheet". Just-food, Aroq Ltd. 2008. Retrieved 28 October 2008.
  6. ^ "Ocado gets five-year John Lewis backing". Daily Mail. London. 8 November 2008.
  7. ^ "Waitrose and Ocado Announce New 10 Year Branding and Sourcing Deal". John Lewis Partnership.
  8. ^ "Ocado delivers a £140million windfall". Daily Mail. London. 17 June 2009. Retrieved 21 July 2010.
  9. ^ Wood, Zoe; Kollewe, Julia (12 February 2011). "Ocado share sell-off delivers £152m to John Lewis pension fund". The Guardian. London. p. 45.
  10. ^ "devoted to your shopping". Ocado. Retrieved 21 July 2010.
  11. ^ "Ocado Android app allows mobile grocery shopping using voice". Internet Retailing. 19 April 2010. Retrieved 21 July 2010.
  12. ^ Mark Kleinman on marketing and the City: Can Ocado deliver more? Brand Republic, 22 September 2009
  13. ^ "Our values". www.ocadogroup.com. Retrieved 30 May 2015.
  14. ^ "Our values". www.ocadogroup.com. Retrieved 30 May 2015.
  15. ^ "Our values". www.ocadogroup.com. Retrieved 30 May 2015.
  16. ^ "Our values". www.ocadogroup.com. Retrieved 30 May 2015.
  17. ^ Davey, James (7 November 2008). "Update 2-John Lewis moves Ocado stake to pension fund". Reuters. Retrieved 21 July 2010.
  18. ^ "The French connection: Ocado strikes deal to deliver groceries from across the Channel to UK customers". Daily Mail. 27 June 2011. Retrieved 7 July 2011.
  19. ^ Ocado starts to deliver on its promises Daily Express, 8 February 2013
  20. ^ "Hundreds more jobs announced at Ocado in Dordon, Tamworth". Retrieved 30 May 2015.
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