Concentrix: Difference between revisions
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}}Concentrix is an industry leading high-value business services company founded in 1973. The company’s business model relies on partnering with global clients to transform and enhance the customer experience and deliver better business outcomes. Concentrix is a wholly owned subsidiary of [[SYNNEX|SYNNEX Corporation]]. |
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}}'''Concentrix''' is a high value business services company founded in 1991.<ref>{{cite web|title=Concentrix|url=http://www.concentrix.com|publisher=Synnex}}</ref> A wholly owned subsidiary of [[SYNNEX|SYNNEX Corporation]]<ref>{{cite web|title=Synnex|url=http://synnex.com|publisher=Synnex}}</ref> (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. |
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'''Customers''' |
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Based in 24 countries with a staff of more than 70,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism. Concentrix handles over 1 billion transactions yearly. |
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Concentrix serves more than 400 clients, including dozens of global brands. Most clients primarily come from ten specific industries: banking and financial services, healthcare and pharmaceutical, insurance, consumer electronics and technology, transportation and tourism, retail and e-commerce, media and communications, travel and automotive. Concentrix handles more than five hundred million transactions annually for its clients. |
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'''Operations''' |
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Concentrix operates more than 90 delivery centers and administrative facilities in 25 countries throughout North and South America, Asia-Pacific and Europe. Those centers and facilities cover approximately 5.3 million square feet. Many of Concentrix global delivery centers are COPC certified, guaranteeing they implement the best practices to manage operational efficiency, reduce costs and ensure the highest levels of service and quality. |
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'''Services and Solutions''' |
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Concentrix offers a portfolio of comprehensive solutions, technology assets, embedded analytics and end-to- end business services. Those tools are used to provide clients a holistic view of their customers’ life cycles, acquire, support and renew customer relationships, automate and optimize processes and maximize the value of every customer interaction. Services are provided to clients’ customers worldwide in more than 40 languages by a diverse staff of more than 70,000. The services are supported by proprietary technology to enable efficient and secure customer contact through various methods, including voice, chat, web, email, social media and digital print. |
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'''Awards and Recognitions''' |
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Concentrix has been recognized as a leader in the business services industry through a number of awards and recognitions. They include analyst awards from Gartner, HFS, Everest Group, NelsonHall and Novarcia. Concentrix’s industry awards include Stevies, Golden Peacock, IAOP Global Outsourcing 100, Contact Center World, Golden Globe Tigers, Greentech CSR and Top 100 Cisco. |
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'''Leadership''' |
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Christopher Caldwell is President of Concentrix Corporation and has served in this capacity since February 2014. He previously served as President of Concentrix Corporation from June 2012 to February 2014, Senior Vice President and General Manager of Concentrix Corporation from March 2007 to June 2012, and Senior Vice President, Global Business Development from March 2007 to June 2012. Mr. Caldwell joined SYNNEX in 2004 as Vice President, Emerging Business through the acquisition of EMJ Data Systems Ltd. He serves as a Director of Microland Ltd. |
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==References== |
==References== |
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Revision as of 22:46, 17 May 2016
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| Company type | Outsourcing |
|---|---|
| Industry | Business services |
| Founded | 1983 |
| Headquarters | , |
Number of locations | 70+ |
Area served | Worldwide |
Key people | Christian Del Prado (CEO) |
| Owner | Synnex |
Number of employees | 70,000+ |
| Website | http://www.concentrix.com |
Concentrix is an industry leading high-value business services company founded in 1973. The company’s business model relies on partnering with global clients to transform and enhance the customer experience and deliver better business outcomes. Concentrix is a wholly owned subsidiary of SYNNEX Corporation.
Customers
Concentrix serves more than 400 clients, including dozens of global brands. Most clients primarily come from ten specific industries: banking and financial services, healthcare and pharmaceutical, insurance, consumer electronics and technology, transportation and tourism, retail and e-commerce, media and communications, travel and automotive. Concentrix handles more than five hundred million transactions annually for its clients.
Operations
Concentrix operates more than 90 delivery centers and administrative facilities in 25 countries throughout North and South America, Asia-Pacific and Europe. Those centers and facilities cover approximately 5.3 million square feet. Many of Concentrix global delivery centers are COPC certified, guaranteeing they implement the best practices to manage operational efficiency, reduce costs and ensure the highest levels of service and quality.
Services and Solutions
Concentrix offers a portfolio of comprehensive solutions, technology assets, embedded analytics and end-to- end business services. Those tools are used to provide clients a holistic view of their customers’ life cycles, acquire, support and renew customer relationships, automate and optimize processes and maximize the value of every customer interaction. Services are provided to clients’ customers worldwide in more than 40 languages by a diverse staff of more than 70,000. The services are supported by proprietary technology to enable efficient and secure customer contact through various methods, including voice, chat, web, email, social media and digital print.
Awards and Recognitions
Concentrix has been recognized as a leader in the business services industry through a number of awards and recognitions. They include analyst awards from Gartner, HFS, Everest Group, NelsonHall and Novarcia. Concentrix’s industry awards include Stevies, Golden Peacock, IAOP Global Outsourcing 100, Contact Center World, Golden Globe Tigers, Greentech CSR and Top 100 Cisco.
Leadership
Christopher Caldwell is President of Concentrix Corporation and has served in this capacity since February 2014. He previously served as President of Concentrix Corporation from June 2012 to February 2014, Senior Vice President and General Manager of Concentrix Corporation from March 2007 to June 2012, and Senior Vice President, Global Business Development from March 2007 to June 2012. Mr. Caldwell joined SYNNEX in 2004 as Vice President, Emerging Business through the acquisition of EMJ Data Systems Ltd. He serves as a Director of Microland Ltd.