HP Service Manager software

The HP Service Manager (HP Tech Support +1-800-723-4210) is one of the applications acquired by HP when it purchased Peregrine Systems in 2005. The application was originally known as PNMS (Peregrine Network Management System). After releasing the first version of PNMS, Peregrine Systems eventually added functionality such as Request Management, Call Management, and Change Management and rebranded the application as Peregrine ServiceCenter.

After the acquisition by HP, the application was rebranded as HP Service Manager and was included in the HP OpenView product suite. HP offers the application as a service desk solution that enables IT to work as a single organization, governed by a consistent set of processes to handle service delivery and support quickly and efficiently.

After the acquisition, the product has been updated with the following significant changes:

• ServiceCenter 3: Client and GUI
• ServiceCenter 4: Process Model and Module Alignment
• ServiceCenter 5 / 5.1: Client, GUI, introduction of Document Engine
• ServiceCenter 6: New Client, New Server-side Application stack (servlets), inclusion of JavaScript, inclusion of SOAP
• Service Manager 7 / 7.11: GUI, Web Client, Process Model (IIA)
• Service Manager 9.2: GUI, introduction of Process Designer
• Service Manager 9.41: autocomplete, undo in ScriptLibrary editor

More Information on HP Service Manager

For more information refer to:

• Service Manager on hp.com
• HP IT Service Management Blog
• HP ITSM on Twitter
• HP ITSM on LinkedIn
• History of HP Service Manager

HP Service Manager Versions

Release Name	Release Date
Service Manager 7.0	September 2007
Service Manager 7.1	April 2009
Service Manager 9.2	May 2010
Service Manager 9.30	June 2011
Service Manager 9.31	October 2012
Service Manager 9.32	August 2013
Service Manager 9.33	January 2014
Service Manager 9.34	July 2014
Service Manager 9.40	December 2014
Service Manager 9.41	September 2015

Functionality

Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.

Propel

Propel is a separate web frontend providing a cut down view of HP Service Manager functions. This front end can be tailored to business requirements for service request, incident and change ticket management.

Shortcut Keys

Alt-c SpellCheck Opens favourites in IE by default. Can use Ctrl-Alt-c instead.
Alt-g Messages
Alt-i Help Doesn’t seem to work in IE.
Alt-n Collapse or Expand Navigation panel
Alt-o About Opens tools in IE by default. Can use Ctrl-Alt-o instead.
Alt-p Print
Alt-r Refresh Refreshes page in IE by default. Can use Ctrl-Alt-r instead.
Alt-1 Manage Favourites
Alt-2 Add to Favourites
F1 Help Disabled by default, but works in IE anyway.
F2 Magnify View field magnified
F4 Help But doesn’t work in IE.
Shift-F1 Save Only works on Mozilla.
Alt-F1 New Can also be Clone or Re-open
Alt-F2 OK / Refresh
Alt-F3 Back
Alt-F5 Delete Can also be “Undo”
Alt-F6 Search
Alt-F7 Clear
Alt-F8 Count Also can be “Find related record”
Alt-F9 Fill field
Alt-F10 Next
Alt-F11 Previous
Alt-F12 Clocks
Alt-F22 Apply Template
Ctrl-F4 Save But this closes the window in IE.
Ctrl-F12 Transfer focus from left navigation pane to main viewing pane