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A user journey is, colloquially in the UK and parts of the US, the experiences a person has when utilizing/interacting with something (typically software). This idea is generally found in user experience circles around web design and how users interact with software experiences. It is often used as a shorthand for the overall user experience and set of actions that one can take in a software/virtual experience.

User journeys describe at a high level of detail exactly what steps different users take to complete a specific task within a system, application or website. This technique shows the current (as-is) user workflow, and reveals areas of improvement for the to-be workflow.

User journeys are focused on the user and what they see and what they click on, in comparison to the related term click path which is just a plain list of the text URLs that are hit when a user follows a particular Journey.

References

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 User journeys describe at a high level of detail exactly what steps different users take to complete a specific task within a system, application or website. This technique shows the current (as-is) user workflow, and reveals areas of improvement for the to-be workflow.
-User journeys are focused on the user and what they see and what they click on,<ref>{{cite web|url=http://www.scivisum.co.uk/what-is-a-user-journey|title=What is a User Journey |publisher=SciVisum Ltd|accessdate=4 July 2012}}</ref> in comparison to the related term [[click path]] which is just a plain list of the text URLs that are hit when a user follows a particular Journey.
+User journeys are focused on the user and what they see and what they click on, in comparison to the related term [[click path]] which is just a plain list of the text URLs that are hit when a user follows a particular Journey.
 == References ==