Talk:Ruckus Network/Mediation

Mediation

Hello. Nroseszu requested mediation for this article. First, I'd like to remind everyone that the results of this case are non-binding, and that I am in no way operating in an official capacity for Wikipedia. Nor am I an administrator. I'm just another ordinary user, like you :)

Now, on to the matter at hand. I have reviewed the article, its edit history, and the discussions on Talk:Ruckus Network and User_talk:Plasticbadge.

Reminders

Before we proceed, I'd like to issue some reminders.

• Plasticbadge, please remain civil and refrain from making personal attacks. Comments such as "Irregardless" isn't a real word moron. will not help resolve this issue.
• Both editors should assume good faith. Plasticbadge, please be advised that, while being an employee of a corporation may make a user's contributions suspicious in your mind, no one user "owns" a Wikipedia article. Telling other users to "keep [their] nose out of the criticism section and the wording of the article" is generally frowned upon.
• Nroseszu, accusation of libel, as you leveled in the mediation page, is a serious matter indeed. If Ruckus Network truly feels libelous material is present on the page, please visit WP:LIBEL.
• Nroseszu, please do not delete items from your user talk page. Feel free to archive it if you feel it is getting too crowded.
• Both editors are strongly encouraged to follow the three revert rule, as violations of this rule may result in administrative action in the form of blocks. Discussion on talk pages is always preferable to blanket reverts and edit wars.
• To both editors: please sign all of your posts with four tildes (~~~~).

Questions

• There are a plethora of anonymous IP edits in the history page. Nroseszu, were you 216.143.51.66?

No, that was a college intern who took it upon himself to edit the Article page without my knowledge. I stepped in with my user account once I was informed he was trying to "update the Wiki page" -- I was attempting to provide accurate information as a knowledgeable Ruckus employee; however, as you can see, this was perceived as "corporate whitewashing" -- even though I was merely attempting to clarify points that were not accurate (our business model, user base, etc) and those points that were not properly cited/supported. -Nroseszu

Compromise

Because there are just too many reverts/edits to deal with individually, I feel we should just start at the beginning of the article and work our way through to the end in order to come up with a suitable compromise version for all parties involved. The article needs an overhaul anyway, as it does not conform to WP:LAYOUT and WP:Manual of Style (thus the {{wikify}} tag that I added). Also, please familiarize yourselves with WP:CITE before we move forward. Articles must be verfiable. Finally, take a look at some of the featured articles for inspiration.

First, is the name of the company Ruckus or Ruckus Network? If it's Ruckus, I propose we move the article to "Ruckus (online music service)" or something similar for clarity's sake. Thoughts?

The official name is Ruckus Network. The current location/name is fine. -Nroseszu 10:22, 9 November 2006 (EST)

OK, now onto the article itself. Since Ruckus is a company, take a look at the article on Microsoft for some inspiration, although obviously, this article won't be as long. Note how many inline citations there are. I propose an overhaul of the structure of this article, as so:

• Lead
• History
• Products and services
• Criticism and controversy - This would include the Facebook incident
• See also
• References and footnotes
• External links

This will allow us to convert those lists to prose. Thoughts? Gzkn 07:04, 9 November 2006 (UTC)

Thanks so much for your help. This format would be wonderful. My main issue was that the Ruckus Article is not in line with Articles of other simliar companies. Whenever I attempted to format anything that was informative or factual about the company, I was quickly slapped with the phrase "adspeak."

From my perspective, anything that was posted that was not negative or critical of Ruckus' possible shortcomings was flagged as dubious marketing or adspeak. Simple statements and external links to relevant newspaper articles were removed by the same definition. This troubled me seeing as other company Wikipedia articles are clearly outlined with History, Products and Services, etc. -- whereas Ruckus was merely a brief blurb, Features and Restrictions (one line features, the rest restrictions), Criticism, and the Brody Ruckus incident. Seems pretty biased towards a negative Ruckus user's framework if you ask me. (PlasticBadge has admitted that he was a former user of the service)

Please be aware that throughout this entire process I have tried my best for active communication and collaboration. I am not doing this as a "work project" and am not part of some "evil corporate" agenda as PlasticBadge, has noted on several occassions. It just becomes very frustrating when it's a two person battle, so-to-speak, in which one user's knowledge of Wikipeda clearly gives them the advantage of the final edit -- regardless of what the truth may be.

As I said above, I have no problem with the format as set forth above -- in fact, I would greatly welcome it. It provides a fair and balanced compromise to the situation. I would only ask that you, Gzkn, help us through this entire process.

Finally, I do apologize for my lack of proper Wiki protocal -- but I'm a fast learner :) -Nroseszu 10:17, 9 November 2006 (EST)