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==Career==
==Career==
Ford worked in advertising as a Senior Account Executive at Wells, Rich Greene Advertising in [[New York City]].<ref>{{Cite web|url=https://www.usatoday.com/story/money/cars/driveon/2013/02/15/elena-ford-vice-president-henry-ford/1923555/|title=Heiress Elena Ford is named a vice president of Ford|last=Press|first=Alissa Priddle, Detroit Free|website=USA TODAY|language=en-US|access-date=2019-11-18}}</ref><ref>{{Cite web|url=https://prabook.com/web/elena.ford/1453766|title=Elena Ford|website=prabook.com|language=en-EN|access-date=2019-11-18}}</ref> In 1995, She joined Ford Motor Company as a marketing executive.<ref>{{Cite web|url=https://www.bloomberg.com/news/articles/2018-10-15/henry-ford-heir-named-to-top-customer-service-post-at-automaker|title=Henry Ford Heir Named to Top Customer Service Post at Automaker|publisher=Bloomberg Business|date=2018-10-15|author=Keith Naughton}}</ref> On March 1, 2012, Ford took over a new global unit within the company, the Dealer and Consumer Experience group. She was responsible for standardizing the way dealerships interact with customers around the world and oversees global dealer strategy, planning, training and consumer experience. By March 2013, Ford became a vice-president of the company, making her one of thirty-eight officers running the company.<ref name="fp">"Elana Ford is named VP of automaker", Detroit Free Press, February 15, 2012, page 12A</ref>
Ford worked in advertising as a Senior Account Executive at Wells, Rich Greene Advertising in [[New York City]].<ref>{{Cite web|url=https://www.usatoday.com/story/money/cars/driveon/2013/02/15/elena-ford-vice-president-henry-ford/1923555/|title=Heiress Elena Ford is named a vice president of Ford|last=Press|first=Alissa Priddle, Detroit Free|website=USA TODAY|language=en-US|access-date=2019-11-18}}</ref> In 1995, She joined Ford Motor Company as a marketing executive.<ref>{{Cite web|url=https://www.bloomberg.com/news/articles/2018-10-15/henry-ford-heir-named-to-top-customer-service-post-at-automaker|title=Henry Ford Heir Named to Top Customer Service Post at Automaker|publisher=Bloomberg Business|date=2018-10-15|author=Keith Naughton}}</ref> On March 1, 2012, Ford took over a new global unit within the company, the Dealer and Consumer Experience group. She was responsible for standardizing the way dealerships interact with customers around the world and oversees global dealer strategy, planning, training and consumer experience. By March 2013, Ford became a vice-president of the company, making her one of thirty-eight officers running the company.<ref name="fp">"Elana Ford is named VP of automaker", Detroit Free Press, February 15, 2012, page 12A</ref>


She later was named the company's director of [[global marketing]], and was responsible for marketing, product management and sales support activities for Ford Motor Company. During this time, she marketed the company's development into mobility services.<ref>{{Cite web|url=https://abcnews.go.com/Technology/henry-fords-great-great-granddaughters-vision-stress-driving/story?id=37903991|title=Henry Ford's Great-Great Granddaughter's Vision for No-Stress Driving and Car Ownership|publisher=ABC News|date=2016-03-25|author=Alyssa Newcomb}}</ref> In October 2018, Ford was announced as the company's first chief [[customer experience]] officer. The role works in the customer service division as well as sales and marketing to aid customers throughout the entire ownership cycle of a vehicle.<ref>{{Cite web|url=https://www.detroitnews.com/story/business/autos/ford/2018/10/15/elena-ford-family-motor-new-chief-customer-experience-officer/1648348002/|title=Ford heir to lead global push for better service|publisher=The Detroit News|date=2018-10-15|author=Ian Thibodeau}}</ref>
She later was named the company's director of [[global marketing]], and was responsible for marketing, product management and sales support activities for Ford Motor Company. During this time, she marketed the company's development into mobility services.<ref>{{Cite web|url=https://abcnews.go.com/Technology/henry-fords-great-great-granddaughters-vision-stress-driving/story?id=37903991|title=Henry Ford's Great-Great Granddaughter's Vision for No-Stress Driving and Car Ownership|publisher=ABC News|date=2016-03-25|author=Alyssa Newcomb}}</ref> In October 2018, Ford was announced as the company's first chief [[customer experience]] officer. The role works in the customer service division as well as sales and marketing to aid customers throughout the entire ownership cycle of a vehicle.<ref>{{Cite web|url=https://www.detroitnews.com/story/business/autos/ford/2018/10/15/elena-ford-family-motor-new-chief-customer-experience-officer/1648348002/|title=Ford heir to lead global push for better service|publisher=The Detroit News|date=2018-10-15|author=Ian Thibodeau}}</ref>

Revision as of 12:13, 19 November 2019

Elena Ford
Born
Elena Anne Ford-Niarchos

May 25, 1966 (1966-05-25) (age 58)
New York City
NationalityAmerican
Other namesElena Ford-Niarchos
Alma materNew York University[when?]
Occupation(s)Chief Customer Experience Officer, Ford Motor Company
Spouse(s)
Stanley Jozef Olender
​
​
(m. 1991; div. 1996)​

Joseph Daniel Rippolone
​
​
(m. 1996; div. 2008)​
Children6
Parent(s)Stavros Niarchos
Charlotte Ford

Elena Anne Ford (born May 25, 1966) is an American businesswoman. She is the Chief Customer Experience officer at Ford Motor Company and the first female Ford family member to hold an executive position at the company.[1]

Career

Ford worked in advertising as a Senior Account Executive at Wells, Rich Greene Advertising in New York City.[2] In 1995, She joined Ford Motor Company as a marketing executive.[3] On March 1, 2012, Ford took over a new global unit within the company, the Dealer and Consumer Experience group. She was responsible for standardizing the way dealerships interact with customers around the world and oversees global dealer strategy, planning, training and consumer experience. By March 2013, Ford became a vice-president of the company, making her one of thirty-eight officers running the company.[4]

She later was named the company's director of global marketing, and was responsible for marketing, product management and sales support activities for Ford Motor Company. During this time, she marketed the company's development into mobility services.[5] In October 2018, Ford was announced as the company's first chief customer experience officer. The role works in the customer service division as well as sales and marketing to aid customers throughout the entire ownership cycle of a vehicle.[6]

Biography

Elena Anne Ford-Niarchos was born in New York City to Charlotte Ford and Greek shipping merchant, Stavros Niarchos. She is the great-granddaughter of company founder Henry Ford, and granddaughter of longtime Ford Motor Company president Henry Ford II. She has stated that her grandfather was her best friend, and taught her how to drive from a F-100 pickup with a stick shift.[7]After her parents divorced in 1967, Elena's mother married J. Anthony Forstmann in 1973[8] and later Edward Downe Jr., the founder and chairman of Downe Communications in 1986.[9]

Ford received a bachelor's degree in business from New York University.[10] In 1991, she married Stanley Jozef Olender, the owner of Stanley O's, an estate maintenance service in Southampton, New York.[11] In 1996, she divorced Olender and married Joseph Daniel Rippolone, a plumber, mechanic, builder, and inventor.[12] In 2008, Ford and Rippolone divorced by mutual agreement.[13]

In 2009, Ford was involved in an inheritance dispute with her half-siblings. Her father, Stavros Niarchos stipulated in his will that no one had the right to touch his billions until 2009, and two Swiss court decisions have effectively bound the Niarchos heirs from any inheritance.[citation needed]In 2011, Ford plead guilty to driving under the influence and child endangerment, and was sentenced to two years' probation.[14]


See also

References

  1. ^ USA Today, Elena Ford is first woman Ford family member to hold a significant position at the automaker. February 15, 2013. Retrieved February 24, 2013.
  2. ^ Press, Alissa Priddle, Detroit Free. "Heiress Elena Ford is named a vice president of Ford". USA TODAY. Retrieved 2019-11-18.{{cite web}}: CS1 maint: multiple names: authors list (link)
  3. ^ Keith Naughton (2018-10-15). "Henry Ford Heir Named to Top Customer Service Post at Automaker". Bloomberg Business.
  4. ^ "Elana Ford is named VP of automaker", Detroit Free Press, February 15, 2012, page 12A
  5. ^ Alyssa Newcomb (2016-03-25). "Henry Ford's Great-Great Granddaughter's Vision for No-Stress Driving and Car Ownership". ABC News.
  6. ^ Ian Thibodeau (2018-10-15). "Ford heir to lead global push for better service". The Detroit News.
  7. ^ Maggie Barry (2014-08-15). "Elena Ford - granddaughter of Henry Ford II is focused on customers". Daily Record.
  8. ^ Enid Nemy (1973-05-02). "Charlotte Ford Is Wed to J. A. Forstmann". The New York Times.
  9. ^ https://www.nytimes.com/1986/09/01/style/charlotte-ford-wed-to-edward-downe-jr.html
  10. ^ "Elena Ford". The Detroit News. 2009-01-28.
  11. ^ "Elena Ford-Niarchos Is Married To Stanley Olender in Southampton". The New York Times. 1991-10-06.
  12. ^ WEDDINGS;Elena Ford and Joseph Rippolone - New York Times
  13. ^ "TAMPA BAY: A love of cars, the family name shape a Ford". sptimes.com. Retrieved 19 June 2015.
  14. ^ "Elena Ford pleads guilty in DUI case, receives probation". Automotive News. Retrieved 19 June 2015.
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