Web chat: Difference between revisions
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{{more citations needed|date=May 2014}} |
{{more citations needed|date=May 2014}} |
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A '''web chat''' is a system that allows users to communicate in real time using easily accessible web interfaces. It is a type of Internet [[online chat]] distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software.<ref> |
A '''web chat''' is a system that allows online users to communicate in real time using easily accessible web interfaces. It is a type of Internet [[online chat]] distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software.<ref> |
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{{Cite web|url=http://blogs.salesforce.com/company/2014/04/customer-service-live-chat-gp.html|title=5 Best Practices for Increasing Sales with Live Chat Software|accessdate=23 September 2014|first=Kevin|last=Gao|publisher=Salesforce}}</ref> This trait allows users instantaneous access and only a [[web browser]] is required to chat. Users will always get the latest version of a chat service because no software installation or updates are required. |
{{Cite web|url=http://blogs.salesforce.com/company/2014/04/customer-service-live-chat-gp.html|title=5 Best Practices for Increasing Sales with Live Chat Software|accessdate=23 September 2014|first=Kevin|last=Gao|publisher=Salesforce}}</ref> This trait allows users instantaneous access and only a [[web browser]] is required to chat. Users will always get the latest version of a chat service because no software installation or updates are required. |
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== Live support software == |
== Live support software == |
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Web chat software is often used as '''live support software''', also called live chat. In this case the web chat software is integrated with a website to allow for a customer support workflow. Live support on a web chat channel can be provided by both human agents as well as virtual agents and bots. |
Web chat software is often used in a business context as '''live support software''', also called live chat. In this case, the web chat software is integrated with a website to allow for a customer support workflow. Live support on a web chat channel can be provided by both human agents as well as virtual agents and bots. In many cases, both humans and live chat tools work in tandem to improve the digital customer experience. |
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== Web chat software == |
== Web chat software == |
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* [[Chatbot]] |
* [[Chatbot]] |
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* [[Conversational commerce]] |
* [[Conversational commerce]] |
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*[[Cobrowsing]] |
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== References == |
== References == |
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Revision as of 01:43, 18 February 2020
 | This article needs additional citations for verification. (May 2014) |
| E-commerce |
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| Digital content |
| Retail goods and services |
| Online shopping |
| Mobile commerce |
| Customer service |
| E-procurement |
| Purchase-to-pay |
| Super-apps |
A web chat is a system that allows online users to communicate in real time using easily accessible web interfaces. It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software.[1] This trait allows users instantaneous access and only a web browser is required to chat. Users will always get the latest version of a chat service because no software installation or updates are required.
Live support software
Web chat software is often used in a business context as live support software, also called live chat. In this case, the web chat software is integrated with a website to allow for a customer support workflow. Live support on a web chat channel can be provided by both human agents as well as virtual agents and bots. In many cases, both humans and live chat tools work in tandem to improve the digital customer experience.
Web chat software
The following are standalone chat servers:
The following are web front ends (requires e.g. IRC chat server):
The following are web-based live chat applications, which enable website visitors to chat with the sales or support people of the website in real time.[2][3] Webmasters only need to paste a piece of code onto the web pages to get them working.
Web chat services
The following are companies that provide live chat service by taking care of web chat services for organizations or businesses:
- Davinci Virtual - This company provides web chat application with a subscription
See also
- Help desk software
- Customer relationship management
- Shoutbox
- Online chat
- Instant messaging
- Comparison of live chats
- Online help
- Chatbot
- Conversational commerce
- Cobrowsing
References
- ^ Gao, Kevin. "5 Best Practices for Increasing Sales with Live Chat Software". Salesforce. Retrieved 23 September 2014.
- ^ "2013 Best Live Chat Support Software Reviews". TopTenReviews. Retrieved 5 June 2013.
- ^ "Live Chat Software Comparison". SocialCompare. Retrieved 23 September 2014.