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This is an old revision of this page, as edited by Reedmalloy (talk | contribs) at 08:36, 28 September 2009 (sandbox). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

Welcome!

Hello, Stewert21, and welcome to Wikipedia! Thank you for your contributions. I hope you like the place and decide to stay. Here are some pages that you might find helpful:

I hope you enjoy editing here and being a Wikipedian! Please sign your messages on discussion pages using four tildes (~~~~); this will automatically insert your username and the date. If you need help, check out Wikipedia:Questions, ask me on my talk page, or ask your question on this page and then place {{helpme}} before the question. Again, welcome! Kingturtle (talk) 06:31, 31 December 2007 (UTC)[reply]

An invitation to join WikiProject Ohio


Thanks! --Rkitko (talk) 23:01, 19 April 2009 (UTC)[reply]

sandbox

As an independent regional airline, ExpressJet’s business is using our 244 jets for the most cost-effective delivery of passengers. We compete with a number of regional airlines for the service we provide. During 2008, we dramatically reshaped ourselves as a carrier, adjusting to higher fuel costs and the global recession. We still face problems common to all airlines in times of financial stress, concerns about safety and customer service complaints. Our safety record speaks for itself. The cost of maintenance is simplified by our use of a single type of jet and by the youthfulness of our fleet.

We believe that success depends on being able to deliver top operational performance and outstanding customer service while effectively managing costs. Our ability to do this depends on our five thousand employees performing at their best on a daily basis. We also believe that low operating costs equals low fares. Our success depends on aggressive pursuit of a low-cost low-fare business environment.

ExpressJet has created fresh strategies to achieve this goal.

The most important is redefining our corporate culture. We are designing an environment that inspires employees to outperform our competition while maintaining profitability. This strategy means a new emphasis on hiring the right people for all of our jobs. People with a positive, common sense attitude. It also means making our values tangible and involving the entire organization in defining our culture. Finally our work environment will be constantly assessed, to keep our behavior aligned with our values.

ExpressJet will also encourage customers to book reservations purchase tickets on our web site. This reduces paperwork and processing costs. It also reduces the size of staff required at our reservations centers. Our cost in selling a ticket on the web is one dollar, compared to four dollars for a ticket booked by our internal staff. Booking through a travel agent costs eight dollars. We will also focus on a consistent and straightforward fare structure. Our destinations strategy will stress competing on the perimeter. To reduce congestion we will transfer destinations wherever possible from high traffic (and high fee) airports to nearby lower traffic fields. In addition to lower costs, our passengers will benefit from reduced travel time and hassles.

Similarly, ExpressJet will shift emphasis in scheduling flights away from hub connections and back to point-to-point service. This will reduce terminal congestion during peak hours and promote steady operations throughout the day. We will also add flights to areas where service by our competitors has been cut back.

To cut turnaround time and costs, our strategy will include cabin cleanup by flight attendants. Group boarding will reduce check-in times and simplify reservations.

Finally, a new focus on customer satisfaction will tie together all these elements. The ExpressJet Spirit will stress not just cheerful service, but common sense and flexibility. This is the key to a competitive advantage. Other airlines may match our fares or copy our routes, but none will outperform us.